eDreams
reviews and complaints

I purchased a flight through edreams where one-way was operated by brussels airlines and the other through lufthansa. I would now need a bill of that purchase for financial purposes but edreams keeps just replying in an automated manner the same thing over and over:

We are sorry to inform you that we can only issue a bill for the administrative services we provide. For the flight itself you will have to request the bill from the airline.

The airline then replies: i'm afraid that as you booked and paid through edreams we don't have any details of your purchase stored in our accountancy system. As a result we cannot send you an invoice for the ticket you have bought. They will have to send you an invoice.

And then just a loop is established where no one takes responsibility for the bill and no bill can be issued... Will never ever use this site again.
Best,
Elena

On June 21 I booked the flight in Dreams App from my phone from LAX loos angles to CDG Paris from Aug 2-22, 2017. Booking ID: [protected].
It was freeze and I thought it did not went through and I found out on June 22 that it was charged to my credit card $1440.09. I am trying to contact Dreams to cancel my booking and they give me several numbers that I cannot reach Norwegian. I called to Norwegian airline by myself and nobody pick up the phone. I am able to live chat online about flight cancellation they only refund 60 euro for the tax flight. It is not fair that you guys charge me US$1440.09 and refund 60 euro.
I need the manager of dreams to help me about my refund.
Looking forward from board of complaint soon.
My name is Sochaknita Murray.
email: [protected]@hotmail.com

My flight was canceled 2 weeks ago and after calling already 5 times and spending over 5 hours on the phone I have yet managed to get a refund. All I have managed is accumulate a very large call bill...My friend who booked exactly the same flight as me through Expedia was refunded immediately after talking to customer care of Expedia for 10 mins...

I have been noticed by third party; "check my trip"online app. that my flight reserved on the 27th of February, 2017 : 4UYUNW, S7 - 878, Siberian Airlines from Madrid to Moscow on the 8th of July has been cancelled, booking reference [protected], while in my e-dream site remained as " CONFIRMED".

I immediately called them from Mexico city this saturday 23rd of June, 2017, & the lady called; America, told me that she would informed her colleagues.

What a really need is to SOLVE the issue, looking for an EXPERT advise to look for an options to cover as soon as possible the flight cancellation, because a lot of other things; hotels and tours are depending on it.

Follow-up + Emphaty + Solve problems are NO NEGOTIABLE in the Travel Agent Industry if you want to remaining on it.

i went on the internet to book my husband a flight back from bulgaria and
he was denied to board because they said my debit card was not working for
check in at the airport which is a lie. he was stranded there with no money at
edreams say its not there problem but they took the money from my account
and want nothing to do with the whey wizz air has treated us . wizz air are in hungary and say they are not refunding the ticket price as edreams were the service agent, i contacted edreams they said its not hing to do with them.
we are in the uk and it seem like edreams are doing the same as wizz air there
outside the uk . this all happened on saturday17th june 2017 i spent so much time and money on this the flight booking was vc2mgt flight no w6 4553 bourgas to london luton amounted debited by edreams was £128.01
i would like a refund from edreams for this amount.

Dear,

An amount of 836 dirhams was deducted from my account, and then it was sent back and again it was deducted.

I need to know what was this deduction against.

Name : Henry Haddad
Email: [protected]@gmail.com
Mobile : +[protected], +[protected]

Let me know ASAP please, where I dot remember i purchased anything from you side.

Thanks
Henry

Hi,
On the 19.06.17 I rang edreams to confirm a booking. Booking reference [protected]- flight to Prague on 25.06.17 and then Prague to Dublin 28.06.17. I was informed that my flight to Prague was cancelled, this was quite distressing as I was due to fly 6 days from them and had NOT been informed about this cancellation. You had both my email and phone number and I furious that I was not contacted. I was appalled my the service I received on the phone, I was put on hold for over 15 mins and they put me through to various people on the phone. I even had to phone the smartwings company myself to find out information. This was very stressful and left me with no flight to Prague to reach my final destination. In the end I had to book a new flight costing 1100 dhs, I also had to rearrange my Prague to Dublin flight costing 400 dhs.
I'm extremely disappointed with this service and will be looking a legal action.
To have a flight booked and then cancelled without being contacted is absolutely unacceptable.

I am just absolutely furious after few attempts of calling their customer service. Every time I was told that I would get a response within 48 hours. But nothing happens.
On April 23, I booked a flight to Manila Ref#: [protected]
On April 29, I got an email saying my booking is cancelled that I need to rebook.
So I chose not to book through Edream and I booked through another agent.
After ONE month on May 25, I got an email saying the flight is now confirmed and they just charge my credit card. Now I have two bookings under same name flying to Manila with CEBU airline.
I called several times saying they cannot cancel my flight and rebook themselves and charge my money again.
The worse thing is customer is no use. They don't know how to deal with this. All they can do is saying whatever is on the hand book and just kept repeating saying they will get back to me within 48hours. BUT THEY DON"T, THEY NEVER DID. Edream please take this seriously and get my money as I think you are a scam and steals money.

Recently I was looking for booking my family trip to india and searching on skyscanner for lowest fares which directed me to edreams.com.au. All other websites were costly by 40-50 AUD, so I thought of booking through eDreams.com.au. eDreams were showing the amount in AUD and at the final payment page also it was same (it was no where mentioned that payment we are making is to foreign merchant and will attract foreign transaction fees). I paid 3348 AUD through eDreams and later found my CC bank charged me 101 AUD as foreign transaction fees which made the entire amount way higher than other websites.

Hi
Aa a loyal costumer which in the past bought many flights from your compony, I feel I have been cheated by u.
I bought a return flight from tlv-amsterdam which I paid 700 plus euro!
But when I cheaked later in skyscanner the same flight (Klm) same flight and hours, the flight is 510 euro! U promise the best price but it was a lie. Now I cant canel it and rebook in cheaper flight cause your compony says its not refundable im so angry! My flight confirarmation is :qugf3d
Please solve me the problem!
Waiting for your answer.
Dr. Ben hajbi

I booked and paid for flight ticket through Edreams for a friend on 16 May 2017 with Agean airlines from Moscow to Kalamata Greece and back on 6 August from Kalamata back to Moscow. The flight is scheldualed on 18 July. I live in Iceland but my friend lives in Russia. She is traveling with a 3 year old child. Soon after I had booked the ticket I noticed that the name of the ticket holder was correctly written but first name was written instead of the last name and vice versa. Like Smith John (as it is supposed to be) instead of John Smith as an example. I looked like I had by a simple mistake (a simple human mistake that takes few seconds to make) or something had happend in the process with issuing the ticket after I had written this? I will never know which way it is as I can not og back in time and see what happened. Still the name of the child was correctly spelled and everything as it should be, first name first and then surname, like John Smith but not Smith John.
Soon after I found out about this I contacted the company Edreams describing the situation and requested correction. I sent in via email with my booking reference and everything needed. I got the reply that they had received my case and there it said:, , Please note that the airline may refuse boarding if the information on the ticket does not match with the identification document you are travelling with.Once again thank you for contacting eDreams and we hope that we can be of service to you again soon. If any inquiries arise regarding your eDreams booking, please visit our web-page and click on the "help" link. Here you will find all the answers to the most frequently asked questions (FAQ).
On 19 May I called Edreams and was transferred to a call center which could not do much but referred me to someone else. I talked to two persons that day and the basic conclusion was that I would be contacted back and this correction (with new tickets being issued) would take about 10 days. I waited patiently but nothing happend so I called again on June 5 and I was again transferred to this call center (which is placed somewhere in India I quess, as the one I talked to spoke English with an Indian accent). That person could not give me any clear answer, only that my request was had been received and was in process. I was not happy with that answer so he transferred me to a lady (senior employee to the first one) that said to me after I had gone described to her was this was about and would need to get and answer soon and a solution to my problem. She (I can´t remeber her name, did not note that with me) said she would get my enquiry to marked as a priority and would send it along to another person.
Today 12. June I am still waiting and not knowing how this will develop. All this has ceated a lot of problems, for myself as for the ticket holder who as to apply for a visa and have all her travel documents ready in time. Apart from the stress and worries that is uncertainty has created in relation to all travel plans etc. All because of a few seconds mistake using a computer in booking an airline ticket. They have got the money and having to call and write all the time is an additional cost and takes time and energy. This is a company that says it wants to have good service and asks you to fill out a survey about their services. Anyone who reads this can see that this is absolutely unacceptable service and I will never ever have nothing to do with this company again if they don´t show some sign of helping out in this problem by at least issuing a new ticket.
Only answer I have got so far is:, , Please note that the airline may refuse boarding if the information on the ticket does not match with the identification document you are travelling with.
1. Will the airline (Agean airline) refuse passenger boarding if the information on the ticket does not match with the identification document you are travelling with? The names are correctly spelled and the person can still prove who she is. The surname is issued before the first name. Will that hinder he person being allowed to board the plane?
2. What can I do to prove my case? Do they need to see a photocopied issue of my friends passport? Or what?
Due to the fact that everything has been paid for, this simple thing and simple enquire is really becoming a big issue and our worries and stress is building up day by day. I need to know where I stand in this case.
This is totally unacceptible service (NO SERVICE). EDREAMS are turing into a NIGHTMARE! What can I do? By every day that goes situation gets worse and more costly.

I booked a flight for the 18th of JULY 2017 for my 3 kids (7 - 10 - 13 years old, 13 considered as an adult for you but not for the company)
Flight : Nantes (FRA) to Lille (FRA) : Company HOP
Reservation : VFGINM / tel [protected] (Thailand)

During the reservation process, I added the comment (particular demand : accompanying service) but I got no information.
I sent several emails to the service.[protected]@edreams.com : NO ANSWER
I sent a simple email to HOP : they told me that everything is possible but should be done only by your service. But still no answer ...

I tried yesterday to call the "awesome" call center. 4 different calls. The first one was pretty quick but I had to be transferred 2 times and just before the last transfer to the good person, the communication stopped.
2nd and 3rd / communication stopped after 10 minutes and 4th one, waiting time : 30 mins : first person, transfer, waiting time : 5 mins and communication stopped.

I need urgently information

Dear Sir or Madam
On the 11th of May, I booked my flights with you, from Edinburgh to Brussels on the 28th may, which you confirmed that day - eDreams reference number: [protected]

When I tried to check in on the 27th May, I was not able to, despite the mail saying that the flights were confirmed. I then called your help line who told me that the booking had not been confirmed.

The person on line, kept insisting that a mail had been sent cancelling the booking. I did not receive such a mail. However, while I was trying to get through on the phone, I sent a mail to your mail help line; and while on the phone, I then received a mail telling me that the booking was not confirmed. This is simply not acceptable.

I have included the original confirmation from the 11th May; my mail sent on the 27th May trying to ascertain the issue with my flights; and the mail sent on the 27th/received on the 27th, telling me the booking was not confirmed is dated the 27th May (sent in response to me challenging the position).

The person on your help line was not at all helpful and just kept repeating that the mail revoking the confirmation had been sent; but could not confirm when.

As a result I had to buy another ticket – now at an elevated cost. I hold you responsible for this additional cost. Please return to me the difference in the price of the ticket to recompense my out of pocket expenses within 7 working days from today (June 8th 2017).

The original ticket cost € 286.82
The replacement ticket cost : GBP 424.87 AND my friend had to drive me from Edinburgh to East Midlands airport to catch this flight. This does not include any recompense for the car journey from Edinburgh to East Midlands

This situation is simply not acceptable and I await the repayment ie € 485.53 - 286.82 – that is € 198.71
I have included a copy of the charges for the replacement flight

Lorna Macfadyen
PS it would have been much easier to be able to upload the mails themselves - rather than having to PDF the information to be able to upload them.
World Trade Center North 6th floor, Moll de Barcelona, S/N
Barcelona
Spain - 08039

Hi,

Both of the flight that i took didn't had the same hour that i payed for.

These are the flights that i booked:
GVA to PALMA
18:00 mer., 24 mai Genève (Suisse) - Geneva (GVA) Easyjet
U2 1515 Easyjet

Return PALMA to GVA
13:15 dim., 28 mai Palma de Majorque (Espagne) - Palma de Mallorca (PMI) Swiss International Air Lines
LX 8969 Swiss International Air Lines

Istead of that, i had :

GVA to Palma
17:40 merc., 24 mai Genève (Suisse) - Geneva (GVA) Easyjet
U2 1515 Easyjet

Return PALMA to GVA
8:35 dim., 28 mai Palma de Majorque (Espagne) - Palma de Mallorca (PMI) Swiss International Air Lines
LX 8969 Swiss International Air Lines

So none of the flights that i booked for me and my friend respected the terms for whom i payed for.

I've already spoke with Easyjet and Swissair and they told me to wrote you for the refund.

Please let me know as soon as possible.

Carol La Rocca

We tried to purchase a ticket to Capetown for the coming long weekend leaving on the 15th of June, when finalizing and paying the final ticket was for the complete wrong dates and was for a month stay in Capetown.

We tried to resolve this but Edreams had no intention of fixing a problem clearly on their end and continued to want to charge us extra to change the dates.

After this they have made another PURCHASE of flights on the credit card without consent.

This is clearly fraud and will be taken further if the money is not returned

stay away from this company!

I booked a flight today through the edreams website. The price of the flight was 223.50 euros. At no point was i made aware of any surcharges. After booking i received an email confirming my payment of 260.90 euros!

i phoned edreams and was told that the surcharge was written on the left hand side of the website. I cannot find this!

the total amount to pay should be inclusive of all surcharges... This is not the case! if i had seen the total amount i would not have pressed the pay-now button!

I booked tickets from Johannesburg to Harare For friday 23 June with the return date of Saturday 25 June... the tickets were said to be from Hahn Air and fast jet ... The fast Jet confirmed by ticket and said all is well.. But with Hahn air the reference number they gave me was no valid... as well as the ticket number .. Hahn air cosultants even advised that edreams often scams some tickets of its people. It has been two weeks not l send them emails with responsed that are identical. I HAVE TOLD THEM the ticket for HAHN AIR IS INVALID... they have done nothing to help.. i cant find a number to contact for me to cancel the airticket that is invalid.. they do not even have people to assist or a number to call. I simply want my ticket to reconfirmed honestly, refunds take long and l really do not have the money or time to wait for a refund... E Dreams has proven beyond doubt that customer care is not part of their goals. I have made a payment already and imagine waiting to get assistance for two weeks, and youre stuck in a foreign country .. it is really unfair l have to say, , , , please can some one help me either rebook this ticket or at least get my money to book elsewhere.

Hello,

I bought a total of 8 flight tickets through your website for a Europe trip (2×4). It was really unclear about the lugguage allowance and I checked everywhere on the airline company website too, nothing was really clear either. So at the end, as I saw on your website that it is specified when the check in lugguage in included, I finally end up buying an extra lugguage for my ticket with British Airways. It's only after the paiement was done that I clearly saw it written for the first time: check in lugguage included! I feel like this is really unfair as it is super confusing on the website. I paid an extra $47 and I am applying for a refund. I hope you will take into consideration that this is not a change of mind, but a real misundertanding due to confusing informations on the website.
The reservation is under James Bumatai name and myself Priscilia Roche. LAXJD9

Regards,

Priscilia Roche

Booking reference is wv8kyn I paid for two lots of 15k baggage on booking but this was not passed to ryanair I rang edreams and the agent confirmed that yes I had paid for baggage but agent had not added this on after asking for a refund I was told I had to pay for the baggage again at the airport then send the receipt over I confirmed a number of times that I could not afford to pay a further £70 for baggage that I had already paid for therefore could not take 15k baggage on my trip and could only take 10k hand baggage if edreams had of refunded my baggage cost straight away I could of used the money to pay for my baggage again at the airport. I would like the total baggage refunded for both departing flight and return flight

Me and my friend booked a flight from Xiamen, China to Sanya, China (Hainan) and without notice Edreams cancelled my flight. I figured this out when I wanted to check in and we were already at the airport. My friend already checked in and DID get her ticket, leaving me no choice but to buy a new, way too expensive, first class ticket in the same flight because there wehere no other flights or seats available. Besides this, I had already paid my retour flight as well, this was a round-trip ticket and the money was already transferred off my bankaccount. The money HAS NOT been transferred back to me, so there was no possible way for me to know about the cancellation. The situation was very stressful and unpleasant and I have no good words for the customer service as the problem has not yet been solved!

eDreams-[protected]
Amount € 155, 17
Kenmerk begunstigde [protected]
Kenmerk bank [protected]