The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Bag It Today / India Today Group / Robbed by Bag It Today after getting incorrect information/false promises

1 India Review updated:
Contact information:

I placed an order for a product on www.bagittoday.com on 24th August

2013. Within 5 minutes of placing the order I got a call from a certain

Amit verma from Bag It Today and told me that i had been entered into

an exclusive contest for winning a car from Bag It Today for which I

would have to buy lifetime membership from Bag It Today for Rs 1350

which would enable me to get extra discount of 30-50 percent on every

product on bag It Today in addition to the discount already available

on the product. After i expressed scepticism about the order i was told

that India Today is a reputed business group and we are doing this for

our sales promotion as we want you to do word of mouth publicity for

the company after getting this outrageously generous offer from us. I

expressed my interest in this offer and Mr. Varma promptly transferred

the call to the Payment Department of the company where I was asked to

provide details of my Credit card, (a practice which I may point out is

highly suspect and completely inappropriate). They asked for my 3D

secure Password which I declined after which they asked me to provide

them my OTP (ONE TIME PASSWORD) after providing them with the same I

was shocked to find out that they had gone behind my back and changed

my 3D secure password to charge me an amount of 13, 499 (THIRTEEN

THOUSAND FIVE HUNDRED). Obviously I was shocked to find such a brazen

display of thievery and misuse of personal data. After this i got a

call from their verification Department for verifying my adress who

told me that i had purchased some diamonds for Rs 13500. I told them

about the lifetime membership order which they declined to have no

knowledge of and transferred the call back to the sales guy Amit Verma

who told me that the confirmation department doesnt know about the

membership offer and told me to "just say Yes" to the confirmation

department. After this when i got a call back from the confirmation

department I told them to immediately cancel the order and refund the

amount to my credit card. I also sent a mail to

[protected]@bagittoday.com and [protected]@bagittoday.com However in

both the cases my pleas were ignored and I was repeatedly transferred

from department to department in order to bamboozle and confuse me. I

repeatedly called the customer care number everyday who told me that

order cannot be cancelled and dropped the call. After a few days they

told me the order has been shipped(which i never ordered) and when i

asked them about refund they told me their company does not provide any

refund. You may note that i got a call from fedex courier few days back

who told me that that there was a package in my name with only the city

name and mobile no mentioned. I declined to accept the package and

asked the courier company to sent it back to its origin as I had not

ordered it. After narrating this brazen incident of thievery to my

friends and colleagues, one of my colleagues asked me to drop a mail to

salil.[protected]@bagittoday.com as he had been duped by the company in a

similar fashion on a previous occasion. I promptly sent a mail on the

stated mail ID on 2nd September after which i got a response from a

certain Farah Qureshi on 3rd September ([protected]@bagittoday.com)

mentioning the following lines ("This is to inform you that we have

forwarded your concern to the concern person and requesting you to

please allow us some time to get back to you.") After this i sent them

2-3 reminders on subsequent days to which they sent the same response.

It has been 4 days and i have not heard anything concrete from them so

far. I have realized that they are just buying time and are in cahoots

with these sales guys recruited by them for looting innocent customers.

The order ID (for this act of theft) was communicated to me as

[protected].

Bag It Today / India Today Group

Na
Sep 7, 2013
Sort by: UpDate | Rating

Comments

  • Na
      7th of Sep, 2013
    0 Votes

    I placed an order for a product on www.bagittoday.com on 24th August

    2013. Within 5 minutes of placing the order I got a call from a certain

    Amit verma from Bag It Today and told me that i had been entered into

    an exclusive contest for winning a car from Bag It Today for which I

    would have to buy lifetime membership from Bag It Today for Rs 1350

    which would enable me to get extra discount of 30-50 percent on every

    product on bag It Today in addition to the discount already available

    on the product. After i expressed scepticism about the order i was told

    that India Today is a reputed business group and we are doing this for

    our sales promotion as we want you to do word of mouth publicity for

    the company after getting this outrageously generous offer from us. I

    expressed my interest in this offer and Mr. Varma promptly transferred

    the call to the Payment Department of the company where I was asked to

    provide details of my Credit card, (a practice which I may point out is

    highly suspect and completely inappropriate). They asked for my 3D

    secure Password which I declined after which they asked me to provide

    them my OTP (ONE TIME PASSWORD) after providing them with the same I

    was shocked to find out that they had gone behind my back and changed

    my 3D secure password to charge me an amount of 13, 499 (THIRTEEN

    THOUSAND FIVE HUNDRED). Obviously I was shocked to find such a brazen

    display of thievery and misuse of personal data. After this i got a

    call from their verification Department for verifying my adress who

    told me that i had purchased some diamonds for Rs 13500. I told them

    about the lifetime membership order which they declined to have no

    knowledge of and transferred the call back to the sales guy Amit Verma

    who told me that the confirmation department doesnt know about the

    membership offer and told me to "just say Yes" to the confirmation

    department. After this when i got a call back from the confirmation

    department I told them to immediately cancel the order and refund the

    amount to my credit card. I also sent a mail to

    [protected]@bagittoday.com and [protected]@bagittoday.com However in

    both the cases my pleas were ignored and I was repeatedly transferred

    from department to department in order to bamboozle and confuse me. I

    repeatedly called the customer care number everyday who told me that

    order cannot be cancelled and dropped the call. After a few days they

    told me the order has been shipped(which i never ordered) and when i

    asked them about refund they told me their company does not provide any

    refund. You may note that i got a call from fedex courier few days back

    who told me that that there was a package in my name with only the city

    name and mobile no mentioned. I declined to accept the package and

    asked the courier company to sent it back to its origin as I had not

    ordered it. After narrating this brazen incident of thievery to my

    friends and colleagues, one of my colleagues asked me to drop a mail to

    salil.[protected]@bagittoday.com as he had been duped by the company in a

    similar fashion on a previous occasion. I promptly sent a mail on the

    stated mail ID on 2nd September after which i got a response from a

    certain Farah Qureshi on 3rd September ([protected]@bagittoday.com)

    mentioning the following lines ("This is to inform you that we have

    forwarded your concern to the concern person and requesting you to

    please allow us some time to get back to you.") After this i sent them

    2-3 reminders on subsequent days to which they sent the same response.

    It has been 4 days and i have not heard anything concrete from them so

    far. I have realized that they are just buying time and are in cahoots

    with these sales guys recruited by them for looting innocent customers.

    The order ID (for this act of theft) was communicated to me as

    33195053.

  • On
      3rd of Dec, 2013
    0 Votes

    Dear Sir,

    We would like to inform you that we have already refunded your amount on behalf of your order transaction. We also like to inform you that we have done your dated on October 17, 2013 1:45 PM on behalf of your order number - 33195053.

    Order Id Refund ID Refund Date Refund Amount (Rs. Ps.)
    33195053 MHCC30854803971 18/10/2013 19:02:42 13499

    We request you to kindly check and confirm us the receipt of the same.

    For any further assistance we welcomes your query at [protected]@bagittoday.com

    Thanks & Regards,
    Shekhar Kumar
    Onlinesupport(Bagittoday)

Post your comment