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4.3 1170 Reviews

Badoo Complaints Summary

375 Resolved
204 Unresolved
Our verdict: With a good resolution rate, Badoo generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Newest Badoo reviews & complaints

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2:18 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Badoo - blocked for being trans

I have thousands of guys who liked my profile and pics but a few bad apples find I am trans they get upset that they matched with a tranny. They tell me that I should leave this app because it is for straight men only but I ignore them because they are bald ugly old guys. I have met so many hot straight guys on there looking for girl like me but the bad...

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12:25 am EDT
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Badoo credit and premium

Hello,
After I bought my credit popup the company blocked my account for no reason, they claim it's for commercial issues, but I have violated the terms and conditions, I have not done anything, now I want to refund my credit popup and my premium as well if they
will prohibit me from using my account, it's not ok what's they have done, it's just they took money and then they blocked me, I sent an email and reports to them, no body reply and I contacted a number they say it's contact centre they want to hack my laptop then I disconnected the call

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Update by Sayed Khamis
Jun 21, 2018 10:29 pm EDT

They replied after I was blocked for two days and said they blocked me by mistake, now they open my profile, thank you badoo
Case closed

Update by Sayed Khamis
Jun 21, 2018 6:18 am EDT

I haven't violated the terms and conditions, they just block my account for no reason

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12:47 am EDT
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Badoo deleting a profile

I have an active Badoo account that I try to cancel and I can not. The account is locked on a photo verification screen and does not validate the photo so I can enter the settings and delete it, nor allow me to do anything. I already contacted the support and nothing!

can it be deleted as soon as possible because the help and complaint on the website query do not respond i am very un happy about it and i have sent queries numerous times information is provided in attached documents of link to profile to be deleted

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12:12 am EDT
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Badoo badoo premium

My bank account was debited $10.90 for badoo premium which I didn't authorize and auto top-up has been switched of in my payment settings. I want my money back. It should be refunded. This is just very bad and sad at the same time, giving badoo our personal details doesn't mean we should be exploited. I have read people's complaints about this same issue. Badoo should please refund my money.

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Lancecomwar
, US
Jun 20, 2018 10:50 am EDT

I have also had 80 dollars of my money stolen by this scam against my will and knowledge

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7:41 am EDT
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Badoo credits bought with my permission

Charged my card and would like my money bank in my account...I never ask you guys to store my card tht account...and give the cute option before doing so without the permission...you give the customer the option to retype there card number just in case they miss something they will see it to correct it...you put a continue button... knowing most ppl think continue on a page is to go to next page...I'ma get hold BBB for USA customers...why is America dealing with a Russian on site...when we have trouble you guys and Trump...I have made a complaint with no response as of yet... In ever ever authorized a 39.99 payment...I thought continue was meaning I was going to the next to see other options not for my card to be charged...

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Update by Seneca40
Jun 15, 2018 7:59 am EDT

For all readers I can't edit my complaint...so to let you know it suppose to read credits bought unauthorized...

Update by Seneca40
Jun 15, 2018 7:57 am EDT

Nothing has happened yet...no refund for credit's bought unauthorized

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5:18 am EDT
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Badoo company refusing refund on unauthorised payment

This company can be sumarized in one word - scummy

Lets forget about the fake profiles and all the other stuff that should make you get premium etc.

Lets talk about the payment system.
I am unaware about purchasing anything in this app, yet it had my credit card details (now granted, i might be wrong, but i know for sure that i did not save the details)

The whole payment system is designed around the idea of user buying the most expensive service in error. (I know badoo, dont bother, its designed to make purchases more convenient to the user)

When selecting any premium service, it automaticly selects lifetime premium account for roughly 100 euros with big green button in the middle - proceed. If you click it in mistake, well...say goodbye to your money as the app has one click payment set up .

Requesting an refund is pointless even though consumer has right to a refund of digital service within 14 days of purchase. They claim that as you recieve the benefits of the premium right away, you lose the right to a refund. This would not stand in court and i am starting to think that collective lawsuit is in order as this happens way to often to a lot of people.

Even if this payment was not performed by you, without your presence or consent (somebody gets a hold of your phone for example) this company just ignores it and refuses to refund you anything. I have reported this to their support staff 3 times and it was ignored every single time. This is once again, illegal.

The only way for you to get a refund, is to go to your bank directly and file a refund request, but you can do that only in case that this payment was not done by you as in my case.

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Dave Innit
, US
Jul 05, 2018 2:34 am EDT

I have been a victim of this too.

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1:59 pm EDT
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Badoo badoo payments

So they said that i needed to purchase a 1 dollar pack for 100 credits to speak with somebody, I put my debit card information on that [censored] site and the next thing that I know they took 25 dollars of my account for 6 months of a [censored] service that I don't want and the cucks behind the customer service only reply, is not refundable, how the [censored] is not refundable if i din't pay for that piece of [censored] service

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2:36 am EDT
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Badoo company refusing refund on payment

On June 6th 2018 I was charged 5099 Roubles for 'lifetime subscription' to premium features on the 'Badoo' dating app on my phone. This was a payment I did not wilfully authorise, and it was processed either due to fraudulent activity or through touching the phone by accident while logged into the app. I knew nothing about it until I checked my bank account. It is a payment I simply cannot afford as I am currently off work.

The company insist that they will not honour their 14 day refund policy in this case.

Despite the company normally offering a 14 day free trial of this service anyway, they will still not refund the payment.
I am very upset about this experience.

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Dave Innit
, US
Jul 05, 2018 2:35 am EDT

Same thing happened to me. This is illegal in the UK

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Pascalises
, NG
Jun 18, 2018 12:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was also charged $10.90 this morning. I switched off auto top-up since March this year and money was deducted again. Badoo is using our personal details without authorization.

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friar_tuck
, US
Jun 13, 2018 1:02 pm EDT

same thing happened to me. I suggest we all complain to paypal or your credit card provider. If enough people complain then surely they will take action against badoo? It is worth a go surely. I have flagged it as an unauthorized transaction on my paypal account and will see what happens anyway.

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Rashad_1
, US
Jun 07, 2018 7:28 pm EDT

Same thing happened to me yesterday too and they said that the app automatically opens with that option selected and I went ahead and selected to continue and so it's my fault but I didn't agree to really continue it was already selected and they just automatically process the subscription and it told me that it was for 1 99 but I got an email saying that I was $159

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2:35 am EDT

Badoo badoo

Hello I'm confused about why I was blocked in badoo cause I didn't do anything wrong it's just not fair to have people in there that I was going to meet and everything and nothing happened cause I was blocked and now I can't create another badoo cause It doesn't let me use the same phone number that I used last time! My gmail in case so that you guys can give me my account back is [protected]@gmail.com ! Thank you

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7:46 am EDT
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Badoo cancelled subscription and unauthorized payment

I wanted to try a free 14-day period of Badoo Premium and I submitted my payment details with a promise I wouldn't be charged any money and I could cancell subscpription at any time within next 14 day free of charge. I decided do not want Badoo premium, so I cancelled my subscription within the free period and it should have ended on 04.06.2018. I also removed a payment method from my settings. Today, I was shocked to discover that my Badoo Premium was still active and I was charged 1099 Czech crowns for another three months. I contacted customer service and they keep on telling me I didn't cancell my subscription in timne and that my payment cannot be refunded. I simply take it as abuse of my payment details. I request a refund because I simply didn't want Badoo Premium anymore and I cancelled my subscription on time. My account login is [protected]@gmail.com

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3:46 am EDT
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Badoo my account was blocked due to untrue reason

I tried login into my badoo account last 2days and I met it blocked for no true reason I always abide to the terms and conditions of the site and never try to use other ways. Please I need my badoo account back cos I have some important information on it, it was blocked to no reason which is not true, I have bin using my account for years now and I have never misuse it. Kindly unblock me my email is [protected]@yahoo.com
Thanks as I will be expecting positive response

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Update by Christy2002
Jun 06, 2018 1:10 am EDT

What's the solution to unblock it

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Shamilah Nyawira
, US
Jun 04, 2018 12:24 pm EDT

My account also is blocked Milly shebang mail.com

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7:24 am EDT

Badoo account blocked

Yesterday I opened my account on badoo and it said you have been blocked for breaking terms and that I have been using my profile. Commercially...
I never did that, I am confused since I barely chat on there and I only have a few guys that I selected to have a convo. I sent badoo a few emails, messages from an old profile and even that one they made it vanish.
What to do since it is not true and I really wanted to keep contact with some people.
Thanks, joan

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4:52 am EDT
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Badoo fake profile

Hi, there is a fake profile of me on your website.
I am receiving countless messages from people I know saying someone is impersonating me on there. This is against the law and I WILL be taking legal action if you don't resolve this.
How can this be allowed to happen? This is my picture they are using it is disgusting.
Remove it immediately.

I have already reported it and STILL no action.

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1:00 pm EDT
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Badoo badoo dating

Hi badoo,

I've just been told by my girlfriends friend that I have a fake account made in my name "Harry" from Dorchester. There are three photos of me on there that I didn't upload of myself and of course am pretty concerned as to why it's been created..?

I don't have an account so am unable to search for this profile but have attached a photo of the account. Can this be closed down with this information?

Thanks

Harry

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4:51 pm EDT
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Badoo you've blocked my account for no reason

I'm sending you email because you've blocked my account for no reason. a few days ago I created a badoo profile as some of my tinder friends suggested it. and after a day you blocked my profile for no reason. as you mentioned that some reports were made without using it ? why did you block me ? and from what I read block many users. I would ask you to unblock my badoo profile.

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Update by Katiatsiridou
Jun 08, 2018 4:39 am EDT

Hello. Send again. please my profile is blocked without reason. I have not done anything to block you. I find it illegal and absurd to delete my profile. I can not communicate with the e-mail you give me. is it easy to help me? it's been several days since the day you sent e mail.

Update by Katiatsiridou
Jun 06, 2018 9:44 am EDT

please my profile is blocked without reason. I have not done anything to block you. I find it illegal and absurd to delete my profile. I can not communicate with the e-mail you give me. is it easy to help me? it's been several days since the day you sent e mail.

Update by Katiatsiridou
Jun 05, 2018 3:09 am EDT

good news I sent you mail ten days ago and I have not received any answer from you. why is this happening;

Update by Katiatsiridou
May 30, 2018 6:34 am EDT

have you received my email? I have not received any answer from you

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2:02 am EDT
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Badoo badoo premium

Money for life time badoo premium has been deducted from my account but I cant access badoo premium features
They are still asking me to buy credits after I paid alot of money just to migrate to badoo lifetime premuum

Before I made payments to badoo premium the agreements was that I will be able to access all baddo features without having to pay any other money but they are still asking to pay to chat to new users

This was not the aggrements
Please I need this issue to be resolved so I can access all badoo features including chatting to many people as I want

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Update by Ayobami
May 25, 2018 2:04 am EDT

Please i need to resolve my badoo premium so i can access all features because i have paid already

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1:19 pm EDT
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Badoo my profile still does not work

I'm creating a new topic well since I have not received a response to the previous topic about my account that has been blocked unnecessarily as it has never previously had Badoo accounts. as you will see in the previous topic you will see below https://www.complaintsboard.com/complaints/badoo-trading-my-profile-does-not-work-c999660.html, you asked me for the email I connected to badoo to check my profile again. my email is [protected]@gmail.com. I'm waiting for you to let me know

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Update by Raniamp
Jun 06, 2018 1:38 pm EDT

I have sent you a message a few weeks ago to block my account without a reason. please let me know and answer me soon.

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7:44 am EDT
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Badoo i'm complaining about stolen identity using on portal called badoo

Coraline Ann
11 Swain Court
Woodstone
PE2 9PL
Peterborough
23/05/2018

Dear Sir/Madam
I am writing to inform you that I would like to rapport a problem with a Badoo portal .

On 23/05/2018 I have received messaged from some man that he found me on portal Badoo but personally I have never used that online dating service.

This makes me really worried that some people are using my identity on dating services, and catching other people on fake personal data .

I am writing to ask you to do something about that fake account, also make sure that would not happen again .

I look forward to hearing from you by return .

Your sincerely

Coraline Ann

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1:55 pm EDT
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Badoo someone is using my pictures on a profile

some is using my pictures on a fake account and its under a diffrent name I only realised she i seen the bit online that says some people that look like u now I'm not happy with this and would like to know what van be done about it . as it is a fake user that is using my pictures to set up the account and using the name Emma Louise so I don't know how they managed to get my pictures and don't know the procedure to get the account deleted kind regards.

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Alona5454
Peterborough, GB
Feb 16, 2022 2:50 pm EST

Someone using my photo on badoo , my friends just send me screenshots with my picture, im actually never used badoo

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9:20 pm EDT
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Badoo blocked account

I had been blocked lastnight and i don't know what violation i have done that contravenes the terms and conditions of this site.. whoever reported me is a fake report and very misleading. It is quite unfair that i have done nothing but this site automatically blocked my account without further investigation. Please kindly check [protected]@yahoo.com.ph account, i really want to recover my account and get conmected again. Hoping this rquest will be given yout utmost consideration. Thank you so much and more power.

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Badoo Customer Reviews Overview

Badoo is a dating-focused social network that offers a platform for users to meet new people. With a user base that spans across the world, Badoo provides features such as chat, photo and video sharing, and instant messaging. Users can create profiles, connect with others based on location, and use search functions to find individuals who share similar interests. The service is accessible via their website and mobile applications, catering to a diverse audience seeking social connections and potential dating opportunities.

Badoo In-depth Review

User Interface and Design:

The website layout and navigation of Badoo are user-friendly and intuitive. The design is visually appealing, with a modern and clean aesthetic. Users can easily navigate through different sections and features, making it easy to find what they are looking for.

Registration and Profile Creation:

The sign-up process for Badoo is simple and straightforward. Users are required to provide basic information such as their name, email address, and date of birth. Profile customization options are extensive, allowing users to add photos, write a bio, and specify their interests and preferences. Privacy settings are available, giving users control over who can view their profile and personal information.

Matching and Search Functionality:

Badoo's matching algorithm provides accurate and relevant suggested matches based on users' preferences and interests. The advanced search options and filters allow users to narrow down their search criteria to find compatible matches. The compatibility algorithms take into account various factors to ensure better matching results.

Communication and Messaging:

Badoo offers a variety of messaging features and options for users to connect with each other. Users can send messages, emojis, and virtual gifts to express their interest. The platform also provides chat rooms and forums for users to engage in group discussions. Additionally, Badoo offers video call and voice chat capabilities for more interactive communication.

Membership and Pricing:

Badoo offers both free and premium membership options. Free members have access to basic features, while premium members enjoy additional benefits such as advanced search filters and unlimited messaging. Pricing plans for premium membership are available at affordable rates, and the platform accepts various payment methods for convenience.

Safety and Security:

Badoo implements verification processes for user profiles to ensure authenticity. Users can report and block individuals displaying inappropriate behavior, and the platform takes swift action against such accounts. Measures are in place to prevent scams and fake profiles, providing a safer environment for users.

Mobile App Experience:

Badoo offers a mobile app that is available for both iOS and Android devices. The app provides the same functionality as the website, allowing users to access their accounts and use the features on the go. User reviews and ratings on app stores are generally positive, highlighting the app's usability and performance. The app is synchronized with the website, ensuring compatibility and seamless transition between devices.

Community and Social Features:

Badoo has a vibrant and engaged user community. Users can engage in various social networking elements, such as liking and commenting on each other's profiles. The platform also offers virtual gifts that users can send to express their appreciation. Badoo organizes events and meetups, providing opportunities for users to connect in person.

Success Stories and Testimonials:

Badoo has numerous success stories of real-life matches and relationships. Satisfied users have shared their testimonials, highlighting the platform's effectiveness in finding compatible partners. The platform also provides statistics and data on its success rate, giving users confidence in its capabilities.

Customer Support and Assistance:

Badoo offers reliable customer support that is available and responsive. Users can contact support through various channels, including email and live chat. The platform also provides a comprehensive help center and FAQ section for self-assistance, addressing common queries and concerns.

Overall User Experience:

Users generally report high satisfaction with their experience on Badoo. The platform stands out compared to other similar platforms due to its user-friendly interface, extensive features, and active community. Recommendations for improvement include enhancing the matching algorithm and providing more personalized suggestions based on user preferences.

Pros and Cons:

Key advantages of Badoo include its user-friendly interface, extensive profile customization options, and a vibrant user community. Limitations to consider include occasional fake profiles and the need for further improvement in the matching algorithm. Unique features of Badoo include its virtual gifts and the organization of events and meetups, fostering a sense of community among users.

How to file a complaint about Badoo?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Badoo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Badoo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Badoo on ComplaintsBoard.com.

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