Menu
Badoo Customer Service Phone, Email, Contacts

Badoo
reviews & complaints

badoo.com
badoo.com

Learn how the rating is calculated

4.3 1170 Reviews

Badoo Complaints Summary

375 Resolved
204 Unresolved
Our verdict: With a good resolution rate, Badoo generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
Badoo has claimed their business profile
Get notifications about new complaints and reviews of Badoo. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Badoo reviews & complaints 589

Filter reviews by rating
5
590 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest Badoo reviews & complaints

ComplaintsBoard
R
4:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Badoo why am I locked out my account?

I made my account only two days ago and I went to sign in today and was told my account is blocked with a message saying, "Badoo doesn't work if we treat each other badly, and some of our users have reported you for posting inappropriate content." I can guarantee I have not shared anything inappropriate or treated anyone badly. I had a few ask for sexual favors which I would kindly deny if uninterested, but I was never rude or unkind to anyone and i never shared inappropriate pictures with any of them even if they asked. I would really like to get back into my account as this it not fair to me for a false report locking me out my account. Please get back to me soon as I did have people on there i enjoyed talking to and do not wish them to be mad at me. Thank you.

Read full review of Badoo
Hide full review
ComplaintsBoard
S
9:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Badoo fake account!

I have been informed by a friend that all of my information and pictures are on your app when I didn't give anyone consent to use my information. Im freaking out, I am in a relationship and seeking employment and do not want myself on this app. There is no contact information for badoo rather than signing up and giving them more information which I do not want to do. If they created this account with my Facebook somehow, that is very unprofessional. I don't know who did this but I need it deleted immediately.

Read full review of Badoo
Hide full review
ComplaintsBoard
L
12:36 am EST

Badoo badoo charging for services without authorisation!

Yes looks like badoo it's doing it again, and paypal is an accomplice in this fraud.

I never intended to subscribe just to buy 100 credits for the value of §1 and the paypal buy now next to that 1§ product when I purchase that 100 credits for 1pound their charge me 1 + 65 when I see that (10 minutes after call paypal and badoo and their refuse refund wtf

Terms state 14 cancel refund... Like the law sated... Badoo say they're automatic enable some bloody superpowers that invalidate the refund...

The funny thing is that paypal replies to say their cant do nothing _:? Wtf they the payment provider to this fraudulent scammers.

Its all gone fraud I will take that to the trading standards

Read full review of Badoo
Hide full review
ComplaintsBoard
T
10:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.

Badoo profile blocked

I have recently created profile on badoo around 29-30 Feb 2018, was using profile as per norm has 4 normal pictures, no private pictures. Spoke to less than 60 people and all we didnt have any problems with. I had problem with Activating Badoo premium with my mobile option as it never completed but kept saying please wait attached screen shots as well..

Badoo support kept responding with answers that didn't help, so i kept responding and explained im still not getting any help.

To my surprise i get mail saying there was violation of terms and conditions which i did nothing other than ask for help to be able to activate badoo premium.

is this how service is done by Badoo if you keep asking for help they just block you and move on with life. .. there isn't any customer support at all.

I always liked badoo but im disappointed with their lazy response and no help action. Can you please open my account as i have done nothing you can view my messages, profile pics and let me know what violation have i violated and by doing what this is insane for real..

Please help me asap..

Thank you.

Read full review of Badoo and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
C
C
celebridy johnson
, US
Feb 23, 2018 8:32 am EST

I have opened more than 7 badoo account in less than 2weeks..each one i open is being blocked and I'm told I violated badoo terms and condition which I haven't done..I keep contacting badoo and complaining and they don't do anything about it...the last one i opened was just blocked inmediately I paid money for subscribtions..yet my money was not given back...I'm not happy with this new development of badoo...I have just opened a new one...I hope this does not repeat itself again...

View 0 more photos
ComplaintsBoard
S
8:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.

Badoo lasonya peoples mother it say from bloomington

My daughter 15 yr old can u please take her pic off badoo online she to young to have her pic up like that im not providing u with no email u already got my daughter spreaded online this not my first time contactn u and she dont even live in bloomington so that page online is a fake TAKE HER PIC DOWN ASAP PLEASE AND THANKS i dont no who else got this account info but we my family dont no anything but this web period how we found out from a friend that said u no ur daughter pic online

Read full review of Badoo
Resolved

My daughter only 15 yr old please take her pic down it say she from bloomington and she 30 yr old she half of 30 and she dont live in illnios her facebook name is Lasonya Peoples i read ur main page it say u guy dont even share facebook pics but u got a 15 yr old girl pic up that was on her fb dont understand and i also read u got to pay for this post so who paying for she dont have a credit card and this a waste of money as well to be paying for a site and regular black families not gonna waste money on no crap like this so please take my little girl off ur web and keep her'off plz thanks

Hide full review
ComplaintsBoard
C
12:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.

Badoo deletion of my account on false grounds

For some reason you deleted my account under the reason that I am underage. My account is linked to my Facebook page. My name is Chris and my Facebook name is Christos Raftopoulos. I demand an explanation and the restoration of my page. I don't understand the reason behind this entire issue as I have since the beginning linked my profile with Facebook. Additionally please inform me as to who reported such thing in order to possibly move legally against him/her and if necessary against your company for not verifying the information before proceeding to any such actions.

Read full review of Badoo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
5:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Badoo - unauthorised payment

I received an email stating i had subscribed to the Badoo Premium service at a cost of £119.99. I had not requested this service. I have complained to customer services and their response is poor. They are stating that because i had made a previous transaction my account details were now linked to a one click subscription method. Again i believe this to be...

Read full review of Badoo and 4 comments
ComplaintsBoard
P
1:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.

Badoo can't get access to site

I am struggling to get access to my online account since July/August and have tried via my android phone, iPad and even Facebook. I have made several attempts to download the app but with no joy!

I have made attempts to get on help site and have tried various emails but without reply!

However a payment of £11.99 is being taken from my account for account membership of which I can't gain access.

I wish simply to cancel my account & stop money from being taken from my account.

I look forward to hearing from you.

Many thanks

Jane Linney

Read full review of Badoo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
10:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.

Badoo someone is using my identity!!!

I found out from a good friend of mine that my name and pictures were being used on your site, I have never used your site, had no idea what Badoo was and what it sold! I am in a relationship, have been for nearly 3 years and this has caused some embarrassment. Friends of mine assumed I was looking for fun outside my relationship, didn't question me about it as they didn't wish to pry.

I have contacted you about this through your main site and have yet to hear from you, I need my profile removing as soon as possible! It's identity theft and fraud.

Read full review of Badoo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
5:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.

Badoo superpower

I have a unauthorized payment on my account. I did not request superpower Services nor did authorize this payment tell me what which is when the amount of $159.99. As soon as I saw that there was a transaction on my PayPal account I did contact by due to request a refund to resolve the situation. They absolutely refuse to assist in this matter and direct me back to the refund policy. The refund policy would only be applicable if I did in fact make this request/service.

Read full review of Badoo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
9:12 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.

Badoo payment for service

Complain
Sorry for email, but I am requesting to pay back my money. There was a mistake in application badoo, android - s7 edge, in slovakia on 19.12 abou 17.00 p. M. And instead of 1.69 eur, they got from may account 99.99 eur. I wrote a complain, but no answer! Please, help me! Nobody wrote me what happend, it is horrible. I dont had confirmed email from badoo about paymant, they stole my money!

Read full review of Badoo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
9:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.

Badoo payment/ fraudulent

Hi,

I will raise multiple issues here
This happened as I clicked on super power icon popping up on the screen. I want to dispute this payment.

1. I didn't get to choose the package I wanted (which was 1 week)
2. Badoo automatically removed money from my bank.
3. Instead of 1 week of super power, I received A LIFE TIME (note point no.1)
4. According to their terms and conditions there is a 2 week window for refund. I asked for a refund but pay for 1 week since the super power were active. I got shot down on their customer services.
5. I will have to pay for a premium feature that I didn't want and that I didn't even click on.

I would like a refund of the life time super power please but I will pay for the 1 week super power since is it already downloaded.

This issue is very upsetting and if I have to I would like to revoke my membership, with the refund of the package that comes with it.
I hope for a swift conclusion.

Email: [protected]@hotmail.co.uk

Read full review of Badoo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
B
B
bren86
, AU
Jan 01, 2018 7:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

hi this just happened to me aswell

ComplaintsBoard
A
6:14 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.

Badoo payment

Hello. I made account in Badoo and did one payment 11.99 for 1 month ( possibility to send letters )
After one or two days I log in to badoo from PC and after that I received email from my paypal account that I did payment 29.99 which I didn't ! And this payment is like pre-approved payment. I never approved anything on Badoo, didn't push any kind of buttons to approve that. I didn't set up any automatic payments.
I didn't set up any agreements with Badoo. So awful way to take payments.
It is fraud. I am thinking about taking them to small claims court in principle :(

Read full review of Badoo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
12:12 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.

Badoo superpowers subscription without my consent

As with others on here, I had £69.99 taken from my PayPal account without my permission. Because I purchased a£1 set of points a week earlier, they linked my account and then said I had bought the subscription, though I did not. Their customer service are useless and just spout about terms and conditions. I have reported them to Trading Standards, but because of the way their app is set up linking the previous transaction, it appears as a subscription, they are protected under their small print, regardless of the fact that they took the money without my permission. However, I encourage you to report them regardless if you have suffered this as they will be investigated as a scam if enough people report them.

Read full review of Badoo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
4:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.

Badoo my profile

Hello my name is robert Vargas I was going to my profile to take to some and it tells me that I have to take a picture and I keep trying to send a picture so I can get in it but it won't let me in and I'm really getting mad about it how can I get into my profile so I can keep talking to someone on badoo can anyone help me because I really like Barolo

Read full review of Badoo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
4:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.

Badoo scam

This app is scam ! They give 14 free days of super powers if you add card. When they gave me 14 days I instantly deleted my card from the profile. After 14 days they carged me 27.99 euros and they don't give it back. . Do this app anyway saves my card number even when they are deleted ? Don't scam peoples. . I don't leave like that! I need my money back

Read full review of Badoo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
5:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.

Badoo badoo dating site

Yes as vie read on here from a previous person vie been charged 69.99 pounds far a payment I never authorised, so I'm presuming someone has taken this out without my permission, ive also contacted paypal regarding this so what should i do next, this is ridicolous as ive read already on here someone has had the same scam pulled on them, so what shiuld i do next

Read full review of Badoo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
6:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.

Badoo superpowers

I was charged for a service i never asked: Super Powers neither used. I never received full benefit of this service neither did i use it. I explained it to badoo rep but did not want to respond to my request.
I was charged at precisely 10 pm on november 17th and as soon i sent an e-mail to feedback page as recommended by badoo help page, like 5 mins after being charged. But i got a reply only the following day in the morning around 7am. I mentioned my issue to rep but was unwilling to help as was saying i benefited from the services. I explained that i never used the service and would like To have my credit card reimbursed. The rep disappeared and never answered my request. Thanks

Read full review of Badoo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
12:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Badoo has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Badoo - company refusing refund on unauthorised payment

On November 6th 2017 I was charged £69.99 for 'lifetime subscription' to premium features (so called 'superpowers') on the 'Badoo' dating app on my phone. This was a payment I did not wilfully authorise, and it was processed either due to fraudulent activity or through touching the phone by accident while logged into the app. I knew nothing about it until I...

Read full review of Badoo and 19 comments
ComplaintsBoard
A
1:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Badoo credits charges / unauthorized settings

As payment history will show, I occasionally purchased credits for 1.99 USD through my PayPal account up until the month of November 2017.

Recently you have made a change in which Badoo automatically adds more credits to my account if the credits fall below 200.

I did not choose this option. In fact, I had to research why I could never deplete the credits I though I was purchases for 1.99 USD. I even had to research how to take off the new option of auto-refilling credits. I did not know it existed as I have never chosen this option manually.

I repeatedly tried to finish the credits that kept appearing in my account, not aware that it was because of your new auto refill option.

Now, I have wasted more than 30 USD on credits that I was confused as to whether I was being gifted more credits due to a promotion, a glitch, or some error on the part of Badoo.

I have, after researching on Google, found out that I must now opt of the new system of auto-refilling credits and not use credits as they no longer offer the 1.99 per 100 credit system as you now force people to purchase 550 credits each time.

Better care must be given to make people be award of a change in which you charge them.

I am requesting a refund of four charges to my PayPal that I unwittingly made for a total 39.96 for the month of November.

I have removed the PayPal account, removed auto-top up in response to this issue.

Read full review of Badoo and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mark A A Leonard
, US
Nov 13, 2017 3:53 am EST

I am in this situation too. I don't know if they will refund or not. The way they go about this is misleading.

Badoo Customer Reviews Overview

Badoo is a dating-focused social network that offers a platform for users to meet new people. With a user base that spans across the world, Badoo provides features such as chat, photo and video sharing, and instant messaging. Users can create profiles, connect with others based on location, and use search functions to find individuals who share similar interests. The service is accessible via their website and mobile applications, catering to a diverse audience seeking social connections and potential dating opportunities.

Badoo In-depth Review

User Interface and Design:

The website layout and navigation of Badoo are user-friendly and intuitive. The design is visually appealing, with a modern and clean aesthetic. Users can easily navigate through different sections and features, making it easy to find what they are looking for.

Registration and Profile Creation:

The sign-up process for Badoo is simple and straightforward. Users are required to provide basic information such as their name, email address, and date of birth. Profile customization options are extensive, allowing users to add photos, write a bio, and specify their interests and preferences. Privacy settings are available, giving users control over who can view their profile and personal information.

Matching and Search Functionality:

Badoo's matching algorithm provides accurate and relevant suggested matches based on users' preferences and interests. The advanced search options and filters allow users to narrow down their search criteria to find compatible matches. The compatibility algorithms take into account various factors to ensure better matching results.

Communication and Messaging:

Badoo offers a variety of messaging features and options for users to connect with each other. Users can send messages, emojis, and virtual gifts to express their interest. The platform also provides chat rooms and forums for users to engage in group discussions. Additionally, Badoo offers video call and voice chat capabilities for more interactive communication.

Membership and Pricing:

Badoo offers both free and premium membership options. Free members have access to basic features, while premium members enjoy additional benefits such as advanced search filters and unlimited messaging. Pricing plans for premium membership are available at affordable rates, and the platform accepts various payment methods for convenience.

Safety and Security:

Badoo implements verification processes for user profiles to ensure authenticity. Users can report and block individuals displaying inappropriate behavior, and the platform takes swift action against such accounts. Measures are in place to prevent scams and fake profiles, providing a safer environment for users.

Mobile App Experience:

Badoo offers a mobile app that is available for both iOS and Android devices. The app provides the same functionality as the website, allowing users to access their accounts and use the features on the go. User reviews and ratings on app stores are generally positive, highlighting the app's usability and performance. The app is synchronized with the website, ensuring compatibility and seamless transition between devices.

Community and Social Features:

Badoo has a vibrant and engaged user community. Users can engage in various social networking elements, such as liking and commenting on each other's profiles. The platform also offers virtual gifts that users can send to express their appreciation. Badoo organizes events and meetups, providing opportunities for users to connect in person.

Success Stories and Testimonials:

Badoo has numerous success stories of real-life matches and relationships. Satisfied users have shared their testimonials, highlighting the platform's effectiveness in finding compatible partners. The platform also provides statistics and data on its success rate, giving users confidence in its capabilities.

Customer Support and Assistance:

Badoo offers reliable customer support that is available and responsive. Users can contact support through various channels, including email and live chat. The platform also provides a comprehensive help center and FAQ section for self-assistance, addressing common queries and concerns.

Overall User Experience:

Users generally report high satisfaction with their experience on Badoo. The platform stands out compared to other similar platforms due to its user-friendly interface, extensive features, and active community. Recommendations for improvement include enhancing the matching algorithm and providing more personalized suggestions based on user preferences.

Pros and Cons:

Key advantages of Badoo include its user-friendly interface, extensive profile customization options, and a vibrant user community. Limitations to consider include occasional fake profiles and the need for further improvement in the matching algorithm. Unique features of Badoo include its virtual gifts and the organization of events and meetups, fostering a sense of community among users.

How to file a complaint about Badoo?

Here is a comprehensive guide on how to file a complaint or review about Badoo on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Badoo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Badoo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Badoo on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Badoo contacts

Website

badoo.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Badoo?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Badoo Customer Service. Initial Badoo complaints should be directed to their team directly. You can find contact details for Badoo above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Badoo. Discuss the issues you have had with Badoo and work with their customer service team to find a resolution.