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4.3 1170 Reviews

Badoo Complaints Summary

375 Resolved
204 Unresolved
Our verdict: With a good resolution rate, Badoo generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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1:24 am EDT
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Badoo account being blocked.

Good day, I can not access into my badoo. It says my account has been blocked and i should check my email for details. But I have not gotten any mail that I could check for the details in other to know the reason why am being blocked. Please kindly relink my badoo or send the details to my mail so I can follow the necessary process to reactivate my account. My account detail is attached below
[protected]@gmail.com
Thanks

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Mimi.29
, CA
Apr 15, 2019 5:47 pm EDT
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happened to me as well. i apparently broke the terms months ago and blocked that account. i tried making 3 new accounts, they keep blocking it. Like wtf did i do? Blow up a mall? I don tunderstand how they are so autocratic, they didnt even give me chance to argue or explain to me what i did wrong. I am so not happy with badoo, it feels dehumanizing their way of blocking people out.

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Danfgijbgu
Brisbane, AU
Nov 06, 2022 5:09 am EST
Replying to comment of Mimi.29

Badoo suck!

Policing adult conversations on an adult dating site that adults CHOOSE to use for dating and sexual encounters hahahahahahahahaha

You're a joke Badoo.

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LaTasha hodge
, US
Apr 10, 2019 9:38 am EDT

Hello, I have a account blocked message saying that there was a report that I have been braking the terms and conditions. I just set the account up and do not understand the problem. please help
thank you, my email is [protected]@gmail.com

Badoo
Badoo
London, England, Greater London, GB
Apr 11, 2019 11:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi there,

We'd love to help but we'll need you to message us with your email address as it is protected on public comments.

We look forward to hearing from you.
Badoo Team

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7:00 pm EDT
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Badoo i've just found out someone has set up fake profile not the first

Hi some one has set up fake profile using pictures of me am not happy not first time like last time had black men come banging on my door dont want this happen again like last time had male female calling me so this time this doesn't have new number and turning up my door when I've got kids not happy bout it want done proper this time ok I've got copy of profile this person has set up

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8:23 am EDT
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Badoo blocked profile

My profile was blocked. They stated that I have a fake profile. This is not true. My profile, first of all, is verified by Facebook and through photo verification. So, it should be reinstated. I think they need to do better, automated flagging or blocking on profile is not efficient.
7/22/2017
Lives and works in Shanghai, China
Linked to facebook account
User needs to use VPN to access Facebook and Badoo.

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They emailed and helped me resolve the issue. The message was personal and not an automated response.

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5:39 am EDT
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Badoo charge lot of usual money

Hi, I am lovePreet Singh. I am from Tauranga, Newzealand. I was on Badoo and purchase super power for only one time and enter the detail of my debit card. these [censor] charge me multiple times.they almost deduct $85from my account for nothing. from the date, 21st June to fist ofJuly and these [censor] are charging me for multiple time. On 7th of July I delete my account and on 8th of July, they again charge me. I just want to know if some how I can get my money back

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1:16 pm EDT
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Badoo blocked from website

I downloaded badoo and registered only yesterday evening and log on this afternoon only to find I have been blocked without a reason. While logged in a message popped up telling me there was an issue with a server. I pressed okay to which it logged me out. I re entered my number and password and now I get a message reading 'your account has been blocked, check your email for details' I have had nothing come through on my emails and did nothing wrong while using the site. Why has my account been blocked and is it permanent? I don't understand. I was also verified on all platforms bar twitter.

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2:15 am EDT
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Badoo badoo

Please kindly unblock my account, all the accounts and pictures are all mine, am not a scam, not fake and not a spam please? I forget the passwords to the accounts that's why it's difficult to get it back and then suddenly I was blocked.. Please kind unblock my account.. [protected]@gmail... Am missing lots of new friends and they are all waiting for me online, kindly unblock my account, thank you!

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8:25 pm EDT

Badoo badoo

I have been arbitrarily blocked from Badoo.com more than onetime, one time with a eeason and four time without any reason, even though I have not violated terms of usage, it was first time I text few guys but they seems report me. My photos are AL my own. I never pass private photos without a request, and in every case I am recognizable in my public photos. Has badoo find out the message that I made? Im not a criminal but now they been make a report to tinder and tinder said sorry your account has violate our term of service! And they delete my account also. What the hell . I dont think this is the right option badoo has a right to cut my tinder app its not fair they do this to me. I'm really upset, I'm a good person. Please do check my message before u cut me off. Badoo has cutting my rights to have a tinder apps! Thank you!

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4:35 pm EDT

Badoo profile

15 December 2016 I registered with Badoo and reported twice as a false identity.
However your site request a photo to identify me and I got rejected in every photo I used including the one I have on profile.
After a few rejection the badoo site reports did say profile will be deleted completely off the dating site and no one will see it.
Therefore I have emails since 15 December 2016 till Wednesday 22 June 2017 guys and girls see my profile photo and like it.
This is violating my privacy and misleading your customers what you are suppose to follow regarding terms and condition and your report system listed to customers what badoo site will do. Still my photo is showing onsite for people to see.

Name is Mistyd nickname. Email is [protected]@hotmail.com

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7:33 pm EDT

Badoo my account has been blocked

Hi
My account has been blocked kindly unblock it
I read ur term and conditions now I am sorry I will not disobey them again
[protected]@yahoo.com
It's connected to my Facebook as well
Kindly help me I love ur site
I apologize if I have done something wrong
Kindly help me out I can't loose my contact with friends which I have made there kindly I request u unblock me

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7:48 pm EDT

Badoo arbitrary blocking on dating site

I have been arbitrarily blocked from Badoo.com more than onetime without explanation, even though I have not violated terms of usage. My photos are AL my own. I never pass private photos without a request, and in every case I am recognizable in my public photos. I have not received any objections from other members nor have I harassed anyone, though I have been harassed.. It is so easy to block members myself and leave them to their devices. In fact, I would have preferred to merely block them and not have to "tattle" in order to do the block. Never have I been given a reason for being blocked or questioned about my photos or given an opportunity to respond. You make it very difficult to do so because you have no good on line contact point. I paid a fee once and was blocked before the expiration. I thought to pay for lifetime membership but decided against it because of my negative experiences before. I believe that I should be reinstated, though I find it unlikely that your shoddy business practices will allow it. I will advise every one of my contacts with whom I have alternate methods of my experience and ask them to pass on information to their friends to seek alternatives to Badoo.com
Since you allow no space for return information herewith is mine:

My account I in the user name of Frede 74 yeas in Porto Alegre, Brazil
[protected]@hotmail.com.

I don't expect to hear from you but were I a paying member, you would most definitely be hearing from my solicitor for explanation of your very arbitrary business practices.

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6:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Badoo I am disputing a transaction that you have taken from my current account!!

to whom it may concern, my name is mr christopher john rayner.i am a member of the badoo website.on the 9th june 2017, i decided to try your super powers category for one month which you state is £11.99.i went ahead with the transaction with your company in good faith.however, looking at my current account details on my online banking, i find that you have taken £69.99 out of my account.this is totally out of order.could you please refund me my full £69.99 as soon as possible back into my account.i do not wish to leave the site, however if you dispute my complaint then i will take further action and i will no longer be a customer with badoo ever again.i sincerely hope you will solve this issue for me to continue with badoo.i look forward to hearing from you at your earliest convenience to resolve this dispute.thanking you in immediate anticipation, yours faithfully, mr c j rayner ps my email address is [protected]@yahoo.co.uk.if you need further information from me then please contact me on either [protected] or [protected]

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5:33 pm EDT

Badoo non authorized charges

badou.com operated 5 non authorized charges to my account on may 25th and May 27h 2017. the charges were 9.99 each. My email [protected]@gmail.com.

First they charged $21.64 on my account for sending flowers to people you like and will not even tell you how much it will cost you. The next thing I know were theses charges from out of nowhere. I had to close my close my mastercard visa debit. All they do is just stealing the consumers knowing they cannot be sue in the US as they are located in UK.

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Sammy Kumi
, US
Jun 30, 2017 6:23 pm EDT

PLEASE SIR OR MADAM, I BOUT A PREMIUM PACKAGE 12 MONTH THROUGH MY VISA CARD AND INSTANTLY ABOUT $50;00 WAS DEDUCTED NO 29/06/2017 AND IN FACT, I WAS PEEVED SO I CANT LOG IN ANY MORE AND MY PICTURES CANNOT EVEN DISPLAY TO THE TOP. MY EMAL ADDRESS kumi2yk@yahoo.com, my watsup number +233 [protected]. thanks.

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Y
8:32 am EDT

Badoo creating a false identity for a dating website

Badoo, listed as a UK company on their website, is stealing emails and records from people's facebook accounts and creating false websites of people for their dating service.

I believe they operate in South America as the person who constantly harasses me is called Perez Marante.

see message example:
4 guys nearby are waiting to chat on Badoo

Please do something to stop Badoo. I am constantly bombarded with emails of guys wanting to date me. I have never registered with their website and never heard of them before.

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7:03 am EDT

Badoo a blocked account

hello, my name is Dr charles, am a frequent user of badoo and i have never used it in an illegal way, or contravene any binding laws or regulations, howerver i realised my account was blocked, please kindly unblock my badoo account

my badoo informations-
email- [protected]@yahoo.com
vk- Dr linto balogun
facebook- charlez omeiza linto balogun
phone number- +[protected]

the above information has been registered with my badoo account

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Eniye igbosi
, US
Jun 02, 2017 11:53 pm EDT

I did absolutly nothing wrong and was blocked with out
no reasons which is so not fair i wish u could check things yourself before been blocked by baddoo wish to inblock my account back and my email address is eniyeigbosi711 @gmail.com pls try and do something about it (thank u)..

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Lucy myra
, ZM
May 15, 2017 1:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I did nothing wrong and the next day i found my account blocked..just unfair my email is machogulucy@gmail.com try to do something

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11:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Badoo the catfish verification

Good day, I am a account owner on badoo, however i cant log in because of the verification photo that need to be submitted. i have submitted several photos of myself but still cant log in. i need to know how i can log in or either deactivate the account. i have been having this problem sine april 26, 2017.

please as soon as possible, help me to solve this problem.

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4:31 am EDT

Badoo I can't use badoo

I can't use Badoo because I can't verify my account. When Badoo asked me to verify my account I found that strange, but anyways decided to do that. I tried a million times but failed. I contacted Badoo support and they said that there was probably an error of some kind and promised to get back to me as soon as possible. No one contacted me and later my account got blocked. Terrible! I am very disappointed with this site, they don't really care about their users.

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2:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Badoo unethical behaviour

Hi. I was informed today 23/4/17 that there is a Badoo account with my information on it. This can't be possible as I have never registered for a Badoo account. I didn't even know the existence of this website until today. To say I'm livid is an understatement.
I therefore am asking for any photos, names or anything else related to my name to be taken down immediately or there will be serious consequences.

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12:56 am EDT

Badoo payment through credit card

I have purchased credits using badoo, when i had an account under [protected]@gmail.com, I have been charged 7.83 USD 2 times, and even after i deleted my account i have been charged another 7.83 USD through my credit card, I need to know what is happening, because this is definitely fraud, how can this happen.

I am going to speak to my bank to decline the payments that have been charged after i DELETETED my account, that last payment was charged today.

I need an explanation as soon as possible.

I recovered my account just to check if there is some activated payment, but all was deactivated.

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Update by Bot Builder
Apr 22, 2017 1:21 am EDT

My credit card has been charged even AFTER inhave deleted my account, i want my money back and I won't be accepting that badoo is going to steal money from me.

I will be reporting a fraudulent activity that is related to charging my credit card without authorization after i have deleted my account, i want my credit card information to be erased from the the badoo servers, because these things should never happen.

This fraudulent transaction must be reversed as soon as possible.

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8:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Badoo unauthorized payment

i saw that a unthaorized payment have been taken from my account, now i deleted my badoo. I want my money back, either someone hacked me or you guys took money from my account without authroization. How can you guys draw money just like that? Its scam to draw money without a persons authority... I reported to paypal so please this. And im not gonna be member again date 2017-04-21, i want a refund. My email of the account is roo.[protected]@gmail.com

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5:09 pm EDT

Badoo credit card deduction

I have a charge on my credit card "Badoo dubli" for R185.00. I have not opted for this. If this charge is for credits I supposedly purchased, why don't I see the new credits loaded? I checked prices for credits and no credits is available to purchase for this price? I went further into my statements I noticed I have been charged before for the same amount. Please explain why I have been charged?

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Badoo Customer Reviews Overview

Badoo is a dating-focused social network that offers a platform for users to meet new people. With a user base that spans across the world, Badoo provides features such as chat, photo and video sharing, and instant messaging. Users can create profiles, connect with others based on location, and use search functions to find individuals who share similar interests. The service is accessible via their website and mobile applications, catering to a diverse audience seeking social connections and potential dating opportunities.

Badoo In-depth Review

User Interface and Design:

The website layout and navigation of Badoo are user-friendly and intuitive. The design is visually appealing, with a modern and clean aesthetic. Users can easily navigate through different sections and features, making it easy to find what they are looking for.

Registration and Profile Creation:

The sign-up process for Badoo is simple and straightforward. Users are required to provide basic information such as their name, email address, and date of birth. Profile customization options are extensive, allowing users to add photos, write a bio, and specify their interests and preferences. Privacy settings are available, giving users control over who can view their profile and personal information.

Matching and Search Functionality:

Badoo's matching algorithm provides accurate and relevant suggested matches based on users' preferences and interests. The advanced search options and filters allow users to narrow down their search criteria to find compatible matches. The compatibility algorithms take into account various factors to ensure better matching results.

Communication and Messaging:

Badoo offers a variety of messaging features and options for users to connect with each other. Users can send messages, emojis, and virtual gifts to express their interest. The platform also provides chat rooms and forums for users to engage in group discussions. Additionally, Badoo offers video call and voice chat capabilities for more interactive communication.

Membership and Pricing:

Badoo offers both free and premium membership options. Free members have access to basic features, while premium members enjoy additional benefits such as advanced search filters and unlimited messaging. Pricing plans for premium membership are available at affordable rates, and the platform accepts various payment methods for convenience.

Safety and Security:

Badoo implements verification processes for user profiles to ensure authenticity. Users can report and block individuals displaying inappropriate behavior, and the platform takes swift action against such accounts. Measures are in place to prevent scams and fake profiles, providing a safer environment for users.

Mobile App Experience:

Badoo offers a mobile app that is available for both iOS and Android devices. The app provides the same functionality as the website, allowing users to access their accounts and use the features on the go. User reviews and ratings on app stores are generally positive, highlighting the app's usability and performance. The app is synchronized with the website, ensuring compatibility and seamless transition between devices.

Community and Social Features:

Badoo has a vibrant and engaged user community. Users can engage in various social networking elements, such as liking and commenting on each other's profiles. The platform also offers virtual gifts that users can send to express their appreciation. Badoo organizes events and meetups, providing opportunities for users to connect in person.

Success Stories and Testimonials:

Badoo has numerous success stories of real-life matches and relationships. Satisfied users have shared their testimonials, highlighting the platform's effectiveness in finding compatible partners. The platform also provides statistics and data on its success rate, giving users confidence in its capabilities.

Customer Support and Assistance:

Badoo offers reliable customer support that is available and responsive. Users can contact support through various channels, including email and live chat. The platform also provides a comprehensive help center and FAQ section for self-assistance, addressing common queries and concerns.

Overall User Experience:

Users generally report high satisfaction with their experience on Badoo. The platform stands out compared to other similar platforms due to its user-friendly interface, extensive features, and active community. Recommendations for improvement include enhancing the matching algorithm and providing more personalized suggestions based on user preferences.

Pros and Cons:

Key advantages of Badoo include its user-friendly interface, extensive profile customization options, and a vibrant user community. Limitations to consider include occasional fake profiles and the need for further improvement in the matching algorithm. Unique features of Badoo include its virtual gifts and the organization of events and meetups, fostering a sense of community among users.

How to file a complaint about Badoo?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Badoo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Badoo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Badoo on ComplaintsBoard.com.

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