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4.3 1170 Reviews

Badoo Complaints Summary

375 Resolved
204 Unresolved
Our verdict: With a good resolution rate, Badoo generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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9:08 pm EDT
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Badoo badoo dating site

I was offered a free trial until september 2nd 2018 and was charged for two 49.99 payments on my visa debit card. this is a scam and is theft and i demand a refund of my money. i have cancelled my subscription but i am out twice the amount of your regular premium service instead of a free trial. The unauthgorized transaction took place on August 18th 2018. You can contact me by email at [protected]@hotmail.ca

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Manohara Rai
, US
Aug 20, 2018 7:38 pm EDT
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Even I lost two amounts of 49.99 each and I have complained to Badoo. But they just kept quite.

Badoo
Badoo
London, England, Greater London, GB
Aug 23, 2018 9:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Sorry to hear about this.

In order to look into this further, please contact us on Facebook or Twitter with @BadooHelp and we'll look into this right away.

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11:54 am EDT
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Badoo it took me about 2 hours or about 5 bunk contacts to figure it out!. bad period..

They're scamming people by contacting them (me) with phony profiles... then.. when you've used up "contact credits", they ramp up the luring contact activity.. such as.."Annie has favorited you.. contact her now to see blah blah" + and that's the simplicity of the their scam.. Fortunately, I only paid for a week.. 7 or 8 bucks.. I'd be out for blood if t were more..

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7:31 pm EDT
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Badoo unauthorized recurring payments

Today I was shocked to discover that a one time payment I recently made to Badoo dating site was without my knowledge converted to a WEEKLY! recurring payment. So for a single payment I actually made 4 additional unauthorized payments were added, before I discovered and canceled it. Of course I did not authorize any recurring payments to Badoo.

These payments went through PayPal. I've already reported this issue to PayPal and demanded my money back.

Read full review of Badoo and 3 comments
Update by eliggg
Aug 15, 2018 4:47 am EDT

Hi Manohara,
Both paypal and badoo replied its my fault and they can do nothing to help me...

Update by eliggg
Aug 10, 2018 3:40 pm EDT

1. I did not subscribe to Badoo Premium. I bought a certain amount of credits for a certain amount of money.
2. I did not enter any kind of "billing agreements".
3. I never authorised any kind of "recurring charges".
4. I can not cancel a "billing agreement" I've never signed or agreed to in the first place.
5. Thanks for apologies, but it is not an "inconvenience", it is a fraud.
6. I do have a further question: when will I get my stolen money back?

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Manohara Rai
, US
Aug 15, 2018 5:05 am EDT
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Hi Eliggg, sorry to hear that. When did you receive the reply from badoo? I am still waiting for response from Badoo. You must have seen my complaint.

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Manohara Rai
, US
Aug 12, 2018 6:44 pm EDT
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Hi Eliggg, What is thestatus of the complaint?

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Manohara Rai
, US
Aug 10, 2018 11:03 am EDT
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Yes Dear Hopkin, almost same case with mine.

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11:27 am EDT
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Badoo amount deduction

I had used my PayPal account to pay some amount to be too.i.e. approximate 2 dollars. And while doing the transaction I did not check the box which is meant for saving my PayPal account for future transactions. After completing this single transaction inadvertently I touched the payment option again on the touch screen and automatically money got deducted from my account which is not supposed to be the way as I did not save my account details for future transactions and badoo must have prompted to login to PayPal again. By this 2nd payment without my consent I got furious and I was trying to go back to home page and again inadvertently touched the screen where there was payment option, again not prompting me to login to PayPal.
Immediately I complained to PayPal but same time what ever credit points I got by 2 unwanted transactions also vanished. Now I lost money and list credit points too.

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Update by Manohara Rai
Aug 19, 2018 7:41 am EDT

Already 8 days now and I don't think Badoo will require to conclude this open shut case byb refunding my money.

Update by Manohara Rai
Aug 13, 2018 1:15 pm EDT

Already 4 days after sending a private message to badoo with all the details and requesting my money back, Still no reply from them...

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11:54 pm EDT
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Badoo disgusting men treating me like a [censored]

My phin3 number is [protected] so u can look me up and my email is [protected]@gmail.com I have been blocked off badoo for prot3xting my self I refuse to let any man treat me lik3 a [censored] and send me photos of there p3nis so I won't take it lightly I have reported so many things and nothing gets sorted every time I put a face photo of my self up it gets removed but badoo will let a man put a side profile up pathetic.. 3 verytime I protect my self and get nasty or abuse these men for getting personal with me or dirty badoo reports me and now I'm BLOCKED that iscrediculous and insulting on my b3half

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7:53 pm EDT
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Badoo my blocked account

My old account was blocked due to breaking of the violations I was not aware of. I opened another account with my email [protected]@gmail.com only to wake up and realize it's been blocked. Please open the account back because I have a person I met on the sight whom I want to go and greet today later in the day but his contact information is in the message he sent to me. Please have mercy I promise not to break any rules this time around. Thank you

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4:50 pm EDT

Badoo information act

Today I have just been told badoo is using my information to advertise there site..this has caused me great distress amongst the family and my partner. .I deleted this site over 8 months ago. And haven't been on this site since..I am discusted that they an do this ..this has destroyed any sort of relationship I had left with my partner. ..which I amay furious about .it makes me feel sick to my stomach.

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3:10 pm EDT
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Badoo I paid only for a week and they are charging me on my credit card and other week that I do not signed for it.

The date is 31 of july 2018 that they charged $ 4.00 and I want that charging to stop and and make a final stop to that company Badoo.comdublinirl. I want to annul that site complitly. I am not very happy about that site who take the money from innocent people and then put our, my money in there pocket, so please I hope you can help me to resolve the situation. Thank you, hope ear from you soon. Diane

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12:44 am EDT
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Badoo account block / revoke my badoo

Hello, My name is Kingsley Ekwuruke On badoo I've been blocked on badoo because I was accused of marketing my brands on badoo. Which is not true Please kindly look into this. I have over 800 people messaging me on badoo and there are annoying people on badoo that I block away.
Please kindly look into this for me Thanks
My email is [protected]@gmail.com
Thank you

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Betty 100
, US
Aug 08, 2018 7:46 pm EDT
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My new account as being blocked please have mercy. I didn't make it commercial again

Badoo
Badoo
London, England, Greater London, GB
Aug 10, 2018 11:28 am EDT
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Replying to comment of Betty 100

Unfortunately, your access to Badoo has been revoked. You will no longer be able to become a member of Badoo due to the violations of our guidelines.

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Betty 100
, US
Aug 08, 2018 7:34 pm EDT
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Morning, I never knew baddoo was not a commercial site which made my first account blocked I opened another yesterday and I woke up not to see it blocked . Please have mercy I need to take someone's contact am going to meet today only to realised have been blocked again. Please open it I promise not to make it commercial which I didn't in the new account.

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4:02 pm EDT
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Badoo credit card fraud at badoo.com

I received a text message from my bank in Pakistan dated 30 July 2018 that my card has been used at Badoo.com dated 29th July 2018 (Time difference of UK) for a transaction of 199.99 GBP. I never made that transaction. I have been a victim of Credit Card Fraud and I ask the company to return my transaction immediately. I have already messaged the company at Facebook as well as filled and sent their form

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9:41 am EDT
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Badoo people

They are allowing people to steal photos my boyfriends photos were stolen along with his name and age and I've contacted them and
Told them that it's not him and they've done nothing about it, what kind of. Company let's orhers steal your pics and pretend to be you? I've even said I'd take it to the police they clearly want me to do that.i want there badoo taken down immediately no other company would allow this I've been with my boyfriend for 4 years and those pics are his from high school when I told
Him that was on there he asked what it was he had no idea what this site is it's not on his phone so someone out there stole his pics and his name and birthday and I'm really angry your company is doing nothing about it

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9:13 am EDT
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Badoo my badoo profile does not work

Hello, I am Ria. 2 days ago I decided to become a badoo future. but my profile does not work. can not deliver my messages. nor can other users see my profile. I have not received any answer from my badoo customer service. my e-mail is [protected]@gmail.com please tell me what's going on. because I can not chat with other users. what happens; in tinder and Facebook I have not encountered a problem

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Update by Riampotsari
Aug 02, 2018 9:06 am EDT

please be easy to get an answer to my problem. as I mention and I'm throwing up the first time I use badoo. how can you tell me that I have made abuses in the past? I would like to cross the information you have because I use badoo for the first time. please let me know

Update by Riampotsari
Jul 30, 2018 1:17 pm EDT

thank you very much for your reply. first time I use badoo. how can you tell me that I have made abuses in the past? I would like to cross the information you have because I use badoo for the first time. please let me know

Update by Riampotsari
Jul 30, 2018 3:27 am EDT

Good morning. my account does not work. is it easy to help me?

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9:13 pm EDT
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Badoo sudden subscription and payment refund

I have uninstalled this app from my phone about a month ago but yesterday ( july 23 2018, around 9:20 PM Philippine time) I was charged PHP 800.00 from my Gcash account (ref no. [protected]) by your company saying that it was for the Social payments that I did not even use. I wish to have an immediate reply from your team regarding this concern sent to my email ([protected]@gmail.com) or sent to me by text ([protected] Globe). I also wish to have a refund as soon as possible

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Update by jan vincent babalcon
Jul 24, 2018 6:30 am EDT

24.07.2018 02:23 you wrote:
I have uninstalled this app from my phone about a month ago but yesterday ( july 23 2018, around 9:20 PM Philippine time) I was charged PHP 800.00 from my Gcash account (ref no. [protected]) by your company saying that it was for the Social payments that I did not even use. I wish to have an immediate reply from your team regarding this concern sent to my email (eternal054@gmail.com) or sent to me by text ([protected] Globe). I also wish to have a refund as soon as possible

24.07.2018 09:21 the Badoo Support Team wrote:
Hello,
Thank you for your email.

You were charged for Badoo Premium because your free trial period has finished. When you signed up for the trial Badoo Premium, you were shown the Terms and Conditions, which state that the subscription will be automatically renewed once your free trial period expires.

As a courtesy, we have now cancelled your subscription so you are not charged again.

Unfortunately, this type of purchase is non-refundable. You can read our Terms and Conditions here: http://badoo.com/terms

Please do let us know if you have any other questions.

24.07.2018 10:40 you wrote:
Then why is it automatically charged without notice from me? i didn't even have a single reminder or a letter or even a simple message of some sort to notify me if i would like to continue the subscription?

24.07.2018 10:41 the Badoo Support Team wrote:
Hello Jan
When you signed up for the trial Badoo Premium, you were shown the Terms and Conditions, which state that the subscription will be automatically renewed once your free trial period expires.

You needed to cancel before the trial period finished, and unfortunately, this type of purchase is non-refundable.

You can read our Terms and Conditions here: http://badoo.com/terms
I apologise for any inconvenience.

24.07.2018 10:49 you wrote:
i was asking why there was no notification prior to this shown on my email, phone or anything at all? It would be alright if you showed even a single word relating to this before the deduction but there isn't even a single word

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8:05 am EDT
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Badoo urgent hacking

please note that i have been desperately trying to contact you via email and on fb my badoo has been hacked as someone stole my phone some months ago and i have been advised by friend on badoo that the hacker has been creating accounts on badoo with my photos also i please request you to check your email [protected]@badoo.com as well as your fb account i have sent you all relative details there together with my email details etc this is becoming highly prejudiciable for me as that person is usurping my identity please do something about this! in your email and on ur fb messenger i have sent all the relative details thank you

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Update by wendymarvel
Jul 23, 2018 1:25 pm EDT

this is i believe the fourth time that im sending a report on the feedback form as you will see thank you. thanks again to do needful please counting on your help on this

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Update by wendymarvel
Jul 23, 2018 11:59 am EDT

i have already reported on badoo feedback please do ur best to solve this issue urgently i am very worried. yes i have been notified by badoo on facebook too kindly do ur best to solve this issie quickly please thanks a lot.

Thanks and Regards

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Anne Barimaho
, US
Dec 14, 2019 12:17 pm EST

To my latest surprise, After been ripped off so many times out of desperation of finding urgent help until my Best friend finally introduced me to a reliable hacker who she said helped in hacking her her husbands social media in order to find out if her husband has been faithful, and he did a perfect job, So i decided to give him a try, He didn't charge me for the job i gave him since then i made him my permanent hacker, his prices are so reasonable and considerate, I'm so thankful that's the reason i choose to recommend him to anyone who needs hacking services, you can contact him whitehats (@) cyber-wizard . com, Just let him know Mrs Anne referred you and make sure you patronize him.

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5:31 am EDT
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Badoo unauthorized credit card charges

Please immediately erase me from this membership service.
Thank you

=
An un-necessary billing sample —

Apple id
[protected]@netvision.net. il
Billed to
Visa... 6749
Jacob itzikowitz
Ben-gamla 41 apt#53
Israel
Hod hasharon, 43573
Isr
Invoice date
17 jul 2018
Order id
Ms5zf70m9f
Document no.
[protected]

App store price

Badoo - the dating app, premium (continuing subscription)
Badoo - the dating app, premium (continuing subscription) (7 day)
Renews 17 jul 2018

Report a problem
Nis 11.90

Badoo - the dating app, premium (continuing subscription)
Badoo - the dating app, premium (continuing subscription) (7 day)
Renews 24 jul 2018

Report a problem
Nis 11.90

Total nis 23.80

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7:38 pm EDT
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Badoo credits bought without my permission

Hello,

Today I checked my paypal account and I saw that 39, 99 euros was taken out of my paypal account. I don't know what it was used for but I saw that Badoo took it out. I did not click on increasing popularity, buying credits or badoo premium. The only thing of 39.99 euros which I see is the refilling of 2750 credits. I currently have 0 credits in my account so this cannot be possible. I think you can also check in your system that I did not actually use any credits except for the initial purchase of 100 credits which was 2 euros. Can you explain to me what exactly happened, and if there is a possibility of a refund.

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Update by Josh1_
Jul 12, 2018 7:39 pm EDT

the badoo e-mail I used is: joshvanderbilt1@gmail.com

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12:54 am EDT
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Badoo premium service

I have been charged twice now for premium service when I did not ask for it. The first time I thought ok, it might be a mistake really... As the customer service insisted I read the terms and conditions and that I agreed to a subscription service. He never mentioned the fact that they have a 14 day refund policy to which I asked for 10 minutes after they took the money from my account. Now again they have taken my money for a second time after I spoke to the first cudtomer service and he confirmed to me that the servoce has been cancelled. Beware this company is fishy. First off, I never subscribed to any service at all so how can there be a reoccuring service added. I want a refund.

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4:48 pm EDT
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Badoo badoo premium

Badoo Premium has been charging me £17.99 per month for the last four months at least with no authorisation, as I have never signed up to Badoo Premium. They bill me through iTunes, which has a continuing payment authority on my credit card as this is compulsory with an AppleID. While I have occasionally bought Badoo credits, I am not interested in the Premium service. I have tried complaining to iTunes but have got nowhere so far.

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2:11 pm EDT
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Badoo badoo premium

Let me share my experience i had with badoo today. I was using badoo on my iphone when the window came up offering me badoo premium. I have closed the widnow but to my surprise the next widnow poped up saying i just purchased life time badoo premium (119pounds) ;O. I was in schock coz i did not agree to that. I've contacted them as soon as possible but all they did was hide behind their no refund policy. After replying to my emails twice then they must decided to just ignore me coz i did not hear from them any more. I understand there may be no refounds if u intentionally buy something but i did not wanted, the website does it for you. Seeing other posts im not the first one to experience this. I may be taking it to the small claims court.
Got all the emails if someone wantsd to see them.
Avoid no matter what.

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10:37 am EDT
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Badoo stolen money by badoo from. my credit card

I signed up for a $29 one month joining fee for premium services and was rudely shocked when I noticed 2 payments on my credit card totalling over $141 I contacted badoo representatives and they said I joined a lifetime premium package and it's not refundable all I did was click on the $29 box and fill. Out credit card details this is theft a scam and I'm. Reporting it to. Police and legal authority

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Badoo Customer Reviews Overview

Badoo is a dating-focused social network that offers a platform for users to meet new people. With a user base that spans across the world, Badoo provides features such as chat, photo and video sharing, and instant messaging. Users can create profiles, connect with others based on location, and use search functions to find individuals who share similar interests. The service is accessible via their website and mobile applications, catering to a diverse audience seeking social connections and potential dating opportunities.

Badoo In-depth Review

User Interface and Design:

The website layout and navigation of Badoo are user-friendly and intuitive. The design is visually appealing, with a modern and clean aesthetic. Users can easily navigate through different sections and features, making it easy to find what they are looking for.

Registration and Profile Creation:

The sign-up process for Badoo is simple and straightforward. Users are required to provide basic information such as their name, email address, and date of birth. Profile customization options are extensive, allowing users to add photos, write a bio, and specify their interests and preferences. Privacy settings are available, giving users control over who can view their profile and personal information.

Matching and Search Functionality:

Badoo's matching algorithm provides accurate and relevant suggested matches based on users' preferences and interests. The advanced search options and filters allow users to narrow down their search criteria to find compatible matches. The compatibility algorithms take into account various factors to ensure better matching results.

Communication and Messaging:

Badoo offers a variety of messaging features and options for users to connect with each other. Users can send messages, emojis, and virtual gifts to express their interest. The platform also provides chat rooms and forums for users to engage in group discussions. Additionally, Badoo offers video call and voice chat capabilities for more interactive communication.

Membership and Pricing:

Badoo offers both free and premium membership options. Free members have access to basic features, while premium members enjoy additional benefits such as advanced search filters and unlimited messaging. Pricing plans for premium membership are available at affordable rates, and the platform accepts various payment methods for convenience.

Safety and Security:

Badoo implements verification processes for user profiles to ensure authenticity. Users can report and block individuals displaying inappropriate behavior, and the platform takes swift action against such accounts. Measures are in place to prevent scams and fake profiles, providing a safer environment for users.

Mobile App Experience:

Badoo offers a mobile app that is available for both iOS and Android devices. The app provides the same functionality as the website, allowing users to access their accounts and use the features on the go. User reviews and ratings on app stores are generally positive, highlighting the app's usability and performance. The app is synchronized with the website, ensuring compatibility and seamless transition between devices.

Community and Social Features:

Badoo has a vibrant and engaged user community. Users can engage in various social networking elements, such as liking and commenting on each other's profiles. The platform also offers virtual gifts that users can send to express their appreciation. Badoo organizes events and meetups, providing opportunities for users to connect in person.

Success Stories and Testimonials:

Badoo has numerous success stories of real-life matches and relationships. Satisfied users have shared their testimonials, highlighting the platform's effectiveness in finding compatible partners. The platform also provides statistics and data on its success rate, giving users confidence in its capabilities.

Customer Support and Assistance:

Badoo offers reliable customer support that is available and responsive. Users can contact support through various channels, including email and live chat. The platform also provides a comprehensive help center and FAQ section for self-assistance, addressing common queries and concerns.

Overall User Experience:

Users generally report high satisfaction with their experience on Badoo. The platform stands out compared to other similar platforms due to its user-friendly interface, extensive features, and active community. Recommendations for improvement include enhancing the matching algorithm and providing more personalized suggestions based on user preferences.

Pros and Cons:

Key advantages of Badoo include its user-friendly interface, extensive profile customization options, and a vibrant user community. Limitations to consider include occasional fake profiles and the need for further improvement in the matching algorithm. Unique features of Badoo include its virtual gifts and the organization of events and meetups, fostering a sense of community among users.

How to file a complaint about Badoo?

Here is a comprehensive guide on how to file a complaint or review about Badoo on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Badoo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Badoo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

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