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[Resolved] Badcock & More / W.S. Badcock Corporation / living room set bad cheap quality you have to do better

Jonesboro, GA, United States

I bought a living room set for 2600.00 dollars the quality is cheap the one chair squeaks when pulled back as its rocking and leans to one side disgusting . The chair is already wrinkle and have not had it for a year yet. The customer service at the store was terrible i had to ask for someone else to help me . Customers should be treated right and receive satisfaction when purchasing, some people just do not care it is just sad .Dissatisfied Customer .

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • honestylove,

    We're very sorry to hear you're not satisfied with the service you received from our store. In regards to the issues with your chair, your furniture includes a manufacturer's warranty of one year, which is honored directly at your local store. In order to have this issue resolved, you would need to contact your local store to schedule an appointment with one of our certified technicians to have your furniture assessed.

    If you need assistance in locating the store's contact information, you can use our online store locator over at www.badcock.com/storelocator.aspx.

    If you would like to give us more details on the service you received, please feel free to reach out to us at 800-223-2625 between 9:00 AM - 6:00 PM EST.

    Again, thank you for contacting Badcock!
    We look forward to assisting you.

    Badcock Home Furniture &more

Ho
Oct 17, 2018

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