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Lastman's Bad Boy
Lastman's Bad Boy Customer Service Phone, Email, Contacts

Lastman's Bad Boy
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www.badboy.ca
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1.8 261 Reviews

Lastman's Bad Boy Complaints Summary

55 Resolved
206 Unresolved
Our verdict: When using services from Lastman's Bad Boy with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Lastman's Bad Boy reviews & complaints 261

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2:01 pm EST
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Lastman's Bad Boy furniture

I purchased furniture from bad boy and it was all sent in dammaged I have been dealing with them for over 7 years, I purchased thing that I was told were leather and clearly marked as such, only to find out when the warranty company came to repari it that they were vynal. Also mel says you can contact him directly, bull, my furniture was delivered dammeged 3 times. I think we should all get totherther and file a class a law suit against them Its about time they learn they cant get away with this, or we should all go to the store park on the road and peacful protest with signs as long as we are not on their property directly we can do this.. What do you think. e mail me at [protected]@cogeco. ca

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Lastman's Bad Boy bad sales staff

We recently went into bad boy in london ontario and what a joke! We're having a house build and I decided that we're going to need all new... Everything! Before I decided where to purchase the items, I thought i'd be nice and grant one deserving sales person a chance to earn commission on the whole lot. All they had to do was show they deserved it. I went in and looked for the cheapest love seat - on sale for around $450.00. When the sales guy came around I said I was interested in just the love seat and i'd take it now if he waved the tax. He made up some story like it was as low as it could go but if I bought the whole set he could give me a deal on shipping and then went to help a couple looking at a more expensive set. Another guy came a round and seemed nicer, but again became irritated by me trying to barder on a cheap (Er) piece of furniture.

So then I noticed a young employee chatting to another and rather candidly boasting how much beer he planned on consuming once he got home. Classy. My wife and I had enough and walked over to the brick. We went over to the dinning tables and when approached I said I was only interested on one of the dinning chairs. She looked a little confused so I repeated and asked if I could buy just 1 and for almost half the price. Without much more persuasion she actually agreed! I watched her do up the bill and when asked for payment I told her I was just testing her and then proceeded to buy my appliances:) i'll go back for the bedroom set and living room accents in the couple weeks and i'll be sure she gets the recognition.

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seedog
Midland, CA
Jul 17, 2009 8:16 pm EDT

On a regular priced item you can always get a better deal. This peice of furniture at bad boys. Was it a sales item in their flyer? Because if it was then they can't go lower. Unfortunately a lot of people don't understand that the sales item you're getting is often a better deal then what these sales consultants would purchase it for.

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Mel
Toronto, CA
Jan 24, 2009 1:38 pm EST

You Sir, Or Madame?
Are a sales persons nightmare. My guess is that you are of Arab decent, am I right?
You're lucky you got any service at all. Good luck at ther Brick. LOL
Sometimes ya gets what ya deserve ;)

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2:21 pm EST
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Lastman's Bad Boy - failure to deliver purchased goods

I cannot believe all of the issues that my wife and myself have experienced since making a purchase at BadBoy at the beginning of November 2008. When we went into the store we were getting ready to move and had taken the time to look around a few of the bigger name stores as well as Bad Boy.  While at Bad Boy we were tracked throughout the store by a sale...

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Lastman's Bad Boy customer service

I purchased a bedroom and mattress set from Bad Boy and they delivered it about a week later. When they tried to take the box spring upstairs, it didn't fit so the delivery guy suggested that I call back the store and request a split mattress. They took back the box spring to the store. Up until this point I was somewhat pleased as they had told me that the bureau would be delivered at a later date but they actually found one and surprised me with having all eight pieces.
I called the KW store and after talking to a few people they said that I needed to get approval from their customer service area before they could send me another box spring. So, I called their customer service number and left a message. After a few hours I called back and asked for customer service again and got the machine again. I called back the KW store and they told me that the customer service for KW is one person and that I would have to wait a few days before she could call me back. They need me to tell her that I need a new box spring so that she can call the KW store and tell them that a customer needs a new box spring. They seem to recognize the one person customer service is a bottle neck, but instead of hiring someone to help her or giving the store more autonomy (and the store was definitely not busy since they are able to pick up my phone calls after one ring and the eight or nine sales people sitting around and chatting to each other also makes that clear) and letting them service the customers they've decided that it's acceptable to keep customers waiting for no reason.

Also, I specifically asked the Peter, the sales person, whether I would have to put together the furniture myself. He assured me that "this wasn't IKEA", and all I would have to do is put on the handles and screw the posts into the bed. Apparently he forgot about putting together the bed frame, having to drill holes in the back of the bureau, lifting and attaching the mirror and putting the furniture on it's side in order to put on the feet. At least IKEA already has the holes pre-drilled! What was the point of lying to my face? All it meant was that I would have prepared for the additional work by getting help that day. Liars!

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jjkiad
toronto, CA
Jun 17, 2012 3:30 pm EDT

I recieved the WORST customer service from Bad Boy - especially at the Dundas St. location. They sold me an item they DID NOT have in stock and I had to drive to the warehouse and waste 2hrs to "pick it up" to only find out its not available and will NEVER be available. I had to drive back to the location where the manager tina did not acknowledge the trouble the company had put me through - not only did I waste my time but had to waste my gas to travel back and forth. She did not compensate my troubles at all and refused to acknowledge the failure on the companys part. I requested a refund and she gave me SO much trouble. I am currently int he process of dipsuting with their headofffice (which I had to do before and took me a long time to get anything done). END of the day i will NEVER look to shop here again - worst exeperience of my life.

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shintan
Toronto, CA
Jan 08, 2012 3:24 pm EST

i am undergoing similar trouble now too!

i paid in full for furniture in the Kennedy Badboy Store and was promised delivery today but what I received was only a short last minute notice---no stock! Well, what's next estimated delivery date then? sorry, they will call me back, that's it! And they didn't bother to say sorry, instead, they told me that their sales manager could NOT talk to me on the phone! If I would talk to the manager, I have to go to the tore in person!

Refund? No way, even when they lied to hold your money and knew clearly that the delivery date they promised was impossible! How should I know this? Here is how: How can it be possible that an amount of $5, 000 worth of six different sets is all unvailable unless you didn't stock them at all?

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Lastman's Bad Boy - response from lastman's bad boy

Complaint board response from lastman's bad boy Thank you for your comments over the last year or so regarding your shopping experience at lastman’s bad boy. We appreciate our customer patronage and look to respond to some of your comments. As you may be aware, our london and kitchener stores have just recently celebrated their one-year anniversarie...

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Lastman's Bad Boy delivery

Add me to the list of dissatisfied customers with Bad Boy, except this time it's there new Burlington Store. I just got the call that the appliances that we ordered over 3 weeks ago and were expected to be delivered tomorrow when we move into our house will not be delivered now until WEDNESDAY. We have a 1 year old child that needs milk and food, so now we're supposed to keep everything in coolers! The worst part is, when I told people that we bought our 4 appliances there, they said that this would probably happen. I thought no way, they just opened, how could they pull this with a new store. Sure enough, here we are. We should've spent the extra money and just gone to Leon's or the Brick. I absolutely regret buying our appliances at Bad Boy. Now let's see if A) They show up on Wednesday and B) They show up in good condition. I'm so angry right now, what an inconvenience this had caused. They say they will compensate, I doubt that. Also, when we ordered the appliances, a $20 gas card was supposed to be added in, and they just "happen" to not have any in stock that day. What a joke. DO NOT BUY AT BAD BOY! Just DON'T!

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David
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Oct 28, 2008 9:39 am EDT

With my experience in the retail business I must say that every store including the Brick and Leon's all have there misgivings.This is a new store and should be given a fair chance to get all the kinks out. As far as promising a delivery that also relies on the factory that makes these products.If they have a shortage it all falls on the retail establishment.I am sure if the establishment promised to compensate you, I think they will .I truly believe customer service is the most important part of the retail industry.I have heard horror stories from every store brand imaginable.And again I am sure once this store gets past its growing pains things will straighten them selves out.Its all about customer service. Hope everything works out.

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4:26 pm EDT
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Lastman's Bad Boy stay away!

Purchased a bedroom set on opening day in june 2008. Salesman wasn't too sure of many of the details and we asked if we could take advantage of the 'don't pay a cent event' and not pay for 12 months. "not a problem"... "but we need a 25% downpayment"... Even though it said nothing to that effect on the signage in the store nor on commercials. "and because you purchased a sealy mattress as well, you'll receive a $50 gasoline card"... "we've run out of them, you'll have to come back and pick it up"... We refused to pay the 25% down and were walking away when the salesman said not a problem, we can still do the deal if we put $250 down instead of the $900. So away we went after putting the deposit down. As soon as we got home, the salesman called to say that we'd have to come back again to fill out the financing agreement, something that he had forgotten to do. Upon our return a couple of days later (25 minute drive - one way) we asked again for the gas card (Sealy purchase) and again they said they were "out" and we'd have to come back. We asked them to mail it and they were quite hesitant to do that. Since our purchase on the 19th june, we have yet to see a $50 gas card in the mail or get a phone call that it's in the store.
Once the deal was finally done, we were told it would be about a month before we could take delivery of our bedroom set, which was fine with us. We received a telephone call on a thursday to say the set would be delivered on the following friday and I asked to have that delayed until the following week as I still was painting the bedroom. The lady said "monday" and I then asked what else was available and she said "wednesday". We agreed on wednesday delivery. We received another telephone call (Recording) on the tuesday to say the furniture was on the truck and would be delivered in a couple of hours. My wife called back and when she told the service department about the previous agreement, she was told there was nothing that could be done, the truck was already on the way and that it was our problem, not theirs. My wife had to complain loudly until the service department understood. It was put off until wednesday. Wednesday arrived and the delivery was another adventure. The workers came in, shoes on, and uncrated half of the furniture outside and the other half inside. The uncrating inside left sawdust, woodchips and broken up particle board all over our bedroom. There was also black oily marks on the carpet which we had just steamcleaned which we didn't see as it was covered by the boxes left behind. When they brought in the armoire (Two pieces), the driver pointed out it was damaged, it had been dropped fairly hard as one corner was flattened and two pieces on the front had split apart and the upper portion had a chip out of the one door. We were told to call and report that to the service department. Once that delivery had been made, my wife attempted to call the service department and had to leave a message to get a call back. An hour later they called back, my wife told the story and was told "i'll have to transfer your call". She told the story again to the next person and was told "i'll have to transfer your call" again. This time it was to a telephone that went unanswered. My wife called back and demanded service. As for the marks on the carpet, we'd have to get in touch with the delivery personel and take it up with them! As for the damaged furniture, they'd have to see if they could get another armoire or we'd have to pick something else! Don't think a mix/match would suffice... The saga continues...
There's a reason that bad boys logo is dressed like a jail bird! These people are loogans and should be avoided at all costs!
Stay away!

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Lastman Bad Boy's
Toronto, CA
Jan 02, 2014 4:12 pm EST

Thank-you for your message. We apologize for the inconveniences you had experienced. Lastman's Bad Boy is dedicated to customer service and care, therefore we sincerely apologize for your experience. If you have any further concerns please feel free to contact us.

Regards,

Lastman's Bad Boy
Customer Care Team

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Nisrat Naser
, CA
Feb 09, 2013 6:38 pm EST

Beware of purchasing the extended warranty in this location! I recently had a terrible experience with the customer service in this location when the leather on my couch began to peal and I called in to get the problem fixed thanks to the 5 year extended warranty I bought along with it two years back. Any other place, such as The Brick, would give you a reasonable solution immediately. This place goes beyond the extremes of horrendous customer service when they don't hold up the words they gave you when desperately pushing their extended warranties. I will take my business elsewhere from now on and I strongly advice you to reconsider buying this store's extended warranties.

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Lastman's Bad Boy buyer beware

My wife and I went to the bad boy store in whitby, on in search of a new living room set. We found a model we liked, though the floor model was a tan colour and we were in the market for something darker. The salesman produced a fabric swatch for the 'chocolate' version of the furniture. It seemed more to our liking, so we made the purchase. Unfortunately, when the furniture arrived, we were less than pleased. With the direct sunlight we get in our living room, the furniture no longer appeared very dark, and, worse yet, appeared more pink/purple than brown. The tags verified that it was the 'right' colour - it was just the change in lighting and setting that made the furniture clash with everything in our house.

I placed a call to bad boy's customer service. It went through to their voice mail. I had to call several times to get a live receptionist. At one point I was put on hold for 10 minutes then switched over to the voice mail for reception. When I finally got through to the right department and explained my situation, I was not met with a positive response (Something along the lines of "well what do you want us to do about it?"). I was eventually informed by a manager that absolutely nothing could, or would, be done. I could not pay a re-stocking fee and simply return it. I could not get store credit. I could not exchange it for the tan model. So, now I have a living room set that I don't want. I've ordered a set from another store (The united furniture warehouse), and they not only let me take home a cushion overnight to check the colour, they've guaranteed that, for the first 72 hours after delivery, I can return the furniture, no questions asked. Other furniture retailers, likewise, allow for the possibility that you might make a mistake in selecting a product. Not so with the bad boy.

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Lastman Bad Boy's
Toronto, CA
Jan 02, 2014 4:15 pm EST

Thank-you for your message. We apologize for the inconveniences you had experienced. Lastman's Bad Boy is dedicated to customer service and care, therefore we sincerely apologize for your experience. If you have any further concerns please feel free to contact our service department at [protected] ext 350 or via-email at service@nooobody.com.

Regards,

Lastman's Bad Boy
Customer Care Team

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BreKel
Bowmanville, CA
Jan 21, 2013 10:23 am EST

We are also not happy with the Bad Boy, Whitby store. After looking for several weeks, we decided on a sectional at the Bad Boy Store, The Manager interrupted. the salesperson that we were with to say that there was the same sectional that was a floor model that was just delivered back to the store the day before. The Manager said it wouldn't fit into the person's room, so they brought it back to the store. So we figured that it was brand new, so we purchased it. When they delivered it, the corner piece had a broken frame, there is a mark in the leather, and it smells like stale cigarettes. As we do not smoke, we would never have purchased this if we had known it smelled like it does. Bad Boy will do nothing to make this right except to send a repair person out to fix the broken frame. So much for buying from a store, might as well have gone to Good Will, it probably have been in better condition and a lot less expensive. We will never buy from Bad Boys again and we will tell everyone who will listen to us about our expierence! If you want to be SCAMMED, go to Bad Boy, they'll take your money!.

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2:13 pm EDT

Lastman's Bad Boy delivery/product damage/customer service u name it!

ordered a 6 piece sectional on april 3rd 2008 - $1700.00
Delivered on May 2nd, 2008.
Only 5 pieces showed up.
3 out of the 5 pieces were damaged.
Called customer service, yelled at etc. "There is no way the furniture is damaged! We dont check our furniture before delivery, so there is no way its damaged!"

After being on the phone for an hour or more, they set up a time for someone to come and look at the furniture, to decide if its damaged! 2 weeks later, meanwhile its sitting in my house waiting!

The guy gets to my house inspects the furniture and says yes its damaged we will replace the pieces, like I didn't know that they were damaged!

Now today May 29th, 2008, I get a call that a replacement set is ready for a delivery time, please call to set a time and date.

I call 30mins later and get a women who can seem to use her computer in delivery department. She transfers me to customer service, who finds the furniture in 2 seconds (knows how to use a computer!)

He tells me that it will be delivered this saturday, but i'm not sure how many pieces!

So we will see what happens on saturday.

They have lost a customer and everyone else I know for there poor business!

Sad day for Badboys good day for the the competion!

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SCOTTEYE
London, CA
Jan 30, 2009 6:13 pm EST

BOYCOTT LASTMANS BADBOY FURNITURE!
THEY RIPP PEOPLE OFF
THEY DON'T CARE ABOUT REPEAT CUSTOMERS AND I AM GONNA MAKE THESE CLOWNS PAY.
GET USED TO THE IDEA OF BEING UNEMPLOYED YOU RIPP OFF ARTISTS. I HOPE YOU ALL BURN IN HELL!

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4:17 pm EDT

Lastman's Bad Boy professionalism of staff!

This past weekend my husband and I went to buy some furniture. We were being assisted by an older gentleman who was very nice. Shortly after we started around the store, a very young woman walked past us and instantly began flirting with my husband. She repeatedly went out of her way to come into our path of travel to speak and giggle to my husband.
My husband did not think anything of her actions and ignored her, but I sure knew what she was doing. Behavior like that is deplorable. She had no business repeatedly coming to see us or speak. We were happy with the salesman we had. I felt bad for him because he did not know what to say or do about the situation. He was very diplomatic and continued to speak about the product we were looking at. The end result was my husband was flattered, I was angry and we argued all the way home. What a horrible experience in a public store. Get your own customer and keep your giggles out of other peoples.

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4:06 pm EDT

Lastman's Bad Boy terrible experience!

We went shopping at Bad Boy in London last week. We entered the front doors into a beautiful showroom. A few meters later we could hear extremely loud laughter. We immediately noticed that there was a group of men sitting at a table in the center of the store. Beside them were two blond bimbos sitting on a bed laughing and carrying on hysterically. I am sure something was funny but there is a time and place for that type of behavior. They made no attempt to curtail their activities when they seen customers. We both felt that this was inappropriate behavior just sitting on the bed bouncing and laughing, and the table of men, although quiet was very intimidating. We continued on a few feet and simply turned and walked back out. I was disappointed because I really wanted to look around but felt nervous by the greeting crew. I will not be back for any reason whatsoever.

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Jessica
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Nov 21, 2008 8:46 pm EST

So what, live a tittle.You must be a very boring person.People lough, cry ...part of life.It can happened anywhere.Cheer up ...life is too short:-)

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Lastman's Bad Boy - terrible sales staff!

Wow! What a place to go shopping at. We recently went to the new London Bad Boy to look for appliances because a friend of our was so pleased with their knowledgeable staff when they purchased 5 appliances. We were greeted by a young blonde woman. We stated our desire to look at appliances. With a blank look on her face, she took us to that department. We...

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10:22 am EDT

Lastman's Bad Boy substandard sectional

This is a chronicle of my purchase experience with one of the provinces major furniture retailers that treated me like a noobody!

At about the end of November 2007 I saw an advertisement by Lastman's Bad Boy in The Toronto Sun for savings up to 80% at a factory sale that they were conducting. My wife and I having just purchased a new construction home and cash short thought this would be a good opportunity to save some money and besides this is a major retailer with credible family that owned the business. We then proceeded to the factory location on December 3 /2007 and were greeted by a Lastman's Bad Boy sales associate and a manager. After showing us what they had to offer, my wife and me decided on a sectional that met our needs and price range. The total price of $1324.54 with a deposit of $400.00 on our American Express card and the fixing of a delivery date of March 1/2008 and a balance of $924 dollars payable at any Lastman's Bad Boy location or a certified check to the delivery staff. We left content and excited about our first major purchase for our new home. We were told to call at the beginning of February to give them our new address and postal code for delivery.

On February 1 /2008 is when the distasteful dealing began. I called the Lastman's Bad Boy offices to give them my new address and was told that they had no record of our purchase and was told they would call us back by next day to clarify the matter. There was no call back the next day and I ended up calling back on February 6/2008 and explaining to another associate of theirs, and this associate was able to locate our sale record. I was then told to call back in a weeks to confirm the availability of the sectional for delivery. As instructed by them I called back on February 13/2008 and was told they have not yet located the sectional but that they are going to contact the manufacturer. You would think that if you cannot locate a sectional that is to be delivered at the end of month you would call manufacturer before the customer calls back. This should have already sent up red flags about this company but the Lastman’s Family name still carried weight with me. Lastman’s Bad Boy called me back on Feb 23 /2008 a week before delivery to tell me the unit was now being made. At this point I was beginning to worry about making the balance payment with no solid assurance that unit will be ready for delivery. I then received a call from Lastman’s Bad Boy on February 29 that delivery will be on March 1/2008 in the afternoon to my relief.

On March 1/2008 my wife and I went to a Lastman’s Bad Boy store in Mississauga to make the balance payment. Guess what? They did not have record of our purchase on their system. Now they called head office and left messages and no one was calling them back. I then suggested that they run the charge of $924.00 on our Master Card and then clear it up with head office so that I can show proof of payment to the delivery staff. They then said I have to wait for the call back from head office. After waiting another 45 minutes with no call back from head office, they decided to accept my idea of paying the balance and then sorting it out when they get a call back from head office. We now rushed home and to our relief the delivery truck had not yet arrived. When the delivery staff arrived they were courteous and careful with the delivery. At this time I wanted to inspect the sectional and was told I have three days to inspect unit and report and defects to Customer Service. Upon removing the protective plastic from the sectional the blatantly visible bad workmanship was extremely apparent. Listed are all the defects on the sectional:

- The two sections do not meet at a 90-degree angle

- On most - back and sides - corners the fabric is not stretched adequately creating a draping effect where it should be smooth that is also apparent on the ottoman

- The foam cushions are not cut to the proper or the same size as the outside layer - the fabric - causing excess fabric on the edges, causing one to tilt to the side when sitting on the coach.

- The seems are not sewn shut causing the filling to come out on main cushions and pillows

- Two of the feet for the ottoman were delivered broken making it completely unusable

- On the inside corner of the main section the fabric was stretched too tight and cut too high which is a high potential for tearing

- Nails and staples were not properly padded and are easily felt through the fabric.

It is evident that this was 'thrown' together in a rush to make their delivery date. This is not what we saw in the show room when we made our purchase and in no way would we have bought this sectional if had known this type of substandard sectional was going to be delivered to us.

On March 3, 2008 we contacted Customer Service and reported the above defects. I was then assured by the Customer Service Representative that a field technician would come out to our home to make repairs and if cannot be repaired on the spot, the technician was to write a report listing all the defects and report back to Customer Service and call back was to placed to instruct us of the next steps.

Customer Service then set up the date of service for March 8, 2008. On March the 8th we had a severe snowstorm. The technician called and asked if he could come the next day on March 9th because road were snow covered on the 8th, which we gladly agreed to given the dangerous circumstances for driving. On March the 9th the roads were clear and safe to drive on and the technician was a no call no show. On March the 10th I called Customer Service to arrange for another appointment. Customer Service then scheduled us for March 15th, no explanation was offered as to why no one called or showed on the 9th as scheduled by the technician. On March 15th same scenario no call no show from the technician. At this point we were livid with the lack of professionalism on Lastman’s Bad Boy part. We again contacted Customer Service and were yet again rescheduled for March 22 between 10:30 and 12:30. On March the 20th the day before Good Friday we received a call from Customer Service asking if they could come on the 21st instead, which was Good Friday, we accepted. Again, no call no show! On March 22nd we purposely stayed home until 1:00 p.m.in case they had been a mix up and they were going to come on the 22nd, as it was the original appointment. We then had to go out shopping in preparation for Easter Sunday's dinner. While we were out we received a call form the technician at 1:30 saying that he was at our house. He was neither apologetic nor courteous about his tardiness and complained that he had to drive all the way to Brampton; at that point we were unable to come to the house to accommodate his tardiness. He, at that point said he could come back on Monday March 24th, we accepted, again no call no show. On March 25 we were contacted by another technician who said that he would be at our home at 5 p.m., we accepted and made sure we came home right away after work. The technician, arrived at our home at 7:30 p.m. Upon entering our home he informed us that he was only here to make a report of the defects on the sectional and he only does repairs to mechanical chair (recliners). We own a sectional not a recliner. He then proceeded to witness and write the long list of defects he observed on the sectional as described above. He then told us he would be faxing the report to Customer Service and we would be contacted within 3 business days. No one called us back. We then called Customer Service on April the 1st to be updated. At this point Customer Service said they had not received the fax form the technician. They then stated that they would get in touch with technician to obtain the information. On April 2nd we contacted Customer Service and now demanded our money back as we were getting nowhere for the last month. Customer Service said no to our request for a refund, we then ask to speak to a Manager. Customer Service said they would give the Manager the message to call us back by the end of day, which never happened. Between April 3rd and April 4th we left a total of 10 messages with Customer Service requesting a call back from a Manager. On April the 5th a Manager called us and presented himself as Manager for Customer Service. He said that we must give Lastman’s Bad Boy an opportunity to attempt to repair the sectional. He said he would scheduled someone to pick up the sectional on the following Saturday April the 12, and while they were going to attempt to repair the sectional we would be given a loaner which we reluctantly accepted. We were told repairs would take up to three weeks. It is very strange that it would take them 3 weeks to repair the sectional considering it took them 1 week to put it together! The Manager assured us that he would personally make sure this would happen and follow up. Guess what, no show no call! At his point we have come to the conclusion that Lastman's Bad Boy simply did not care at all.

We sent an e-mail to Customer Service informing them that we were giving them 1 more week to resolve this matter or we would submit a complaint to Government Agencies; inform the media and financial institutions. At the end of the week we still had not heard back from anyone. We placed a call to Customer Service asking for a Manager e-mail address and inform them of the actions we were planning to take. The e-mail address provided was incorrect and never reached the Manager it did however reach Customer Service who informed the Manager. We then received a threatening e-mail from the Manager saying that he would forward this matter to his legal department if we were to proceed with our action as he claims we were making false accusations and asked us to call him, even though he has our home and cell #.

We replied back to the Manager explaining that we were not threatening but were serious about resolving this matter and asked him to call us back. No one called us back.

Therefore here we are desperate to resolve this issue and asking for support. All we want is our money back and for this substandard sectional to be removed from our home, that's it! Is it too much to ask after being ridiculed for almost 2 months.

Regards,

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9:14 am EDT

Lastman's Bad Boy professionalism

My husband and I decided to go shopping for new appliances at Bad Boy. We were greeted by some lovely sales people, and then... We were followed into appliances by a blonde woman. We told her we were just looking and wanted to be left alone. She continued to stay right behind us. We repeated our wish to be left alone but apparently she did not listen to us. Not only did she continue to "stalk" us, we could hardly understand what she was trying to say because she was chomping on a wad of bubble gum large enough for three people. It reminded me of a cow chewing on her cud. We were absolutely disgusted. Then let us talk about her clothing. Her skirt was at least eight inches above her knee and she wore huge high heals. My husband insisted that we leave immediately because we were not in the market for what she was selling. Street girls belong downtown, not in a professional work place. It is unforntunate that a company as large as Bad Boy does not have a dress code. The prices were excellent and we would have probably given serious consideration to purchasing our appliances but this woman chased us right out the door with her gum and mini skirt.

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biker
London, CA
Jan 21, 2009 11:00 am EST

well lady i know this person you are talking about, sorry you are that intemadated by a pretty girl, maybe if you went on a diet or took care of yourself your husband would not be tempted to star at her, and yes shemight chew gum but a small stick of wriglies is far from a wad. to to the real point here customers treat sales people like crap this poor girl works for a company which pays on comission and if she ignored you you would have been just as mad, its a no win maybe you should shop online because people like you dont deserve to be treated with repect anyway.

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9:02 am EDT

Lastman's Bad Boy professionalism

My husband and I decided to go shopping for new appliances and try out the new Bad Boy in London last weekend. We arrived and were greeted in a friendly manner. As we headed for the appliances, a blonde woman introduced herself. We were horrified. She attempted to answer a couple of questions we had and obviously knew nothing of appliances. That was not bad enought. We could hardly understand what she was trying to say because of the huge wad of bubble gum she was chomping on like a dairy cow chewing her cud. As if that was not bad enough, her attire was shocking. Her skirt was at least 8 inches above her knee and her high heeled shoes reminded me of a "corner girl". A company as large as Bad Boy, I am sure should have a dress code but obviously not enforced. The whole experience was awful. My husband suggested we leave immediately because we wanted to buy appliances, not what she was trying to sell. You can quarantee we will never go back if this is the type of sales people that they employ. I will also tell my friends not to go there for these reasons.

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Sarah
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May 12, 2008 8:52 am EDT

Dear Mrs. Joanne DiAngelo,

The purpose of this is to convey to you my sincere apologies for the inconvenience you and your husband experienced last month with respect to your visit to the Lastman’s Bad Boy store here in London, Ontario.

I was just informed of this website this morning by another sales associate I work with at the London store. As soon as I read your complaint it was very clear the women you were speaking of was me. I am very sorry for the lack of product knowledge and professionalism you and your husband had witnessed on the floor that day.

Consequently, I have taken it upon myself to ensure my over-all appearance is taken more seriously and I am attending several training seminars this summer to become more product aware so I can be of better service to my customers.

Again, I am deeply sorry for my behaviour and would like you to find it in yourself to give an excellent store like Lastman’s Bad Boy a second chance.

Sincerely,

Sarah Regier
Sales Associate, Lastman’s Bad Boy London

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12:09 pm EDT

Lastman's Bad Boy terrible service

Be aware!

Do not buy from bad boy, because noooooooobody has service like them!
I purchased a kitchen aid stove from bad boy, and what a mistake.
I have reported that my oven is not working, and with extended waranty that I have purchased also, it has been 5 weeks and it is still not working.
Nooooooobody cares including bad boy, whirlpool and 3-rd company that received the workorder from the first two stuges, and the final thing was today they are telling me that whirlpool does not even show on their system that part was ever ordered, and the 3-rd party company produced a confirmation # of the part ordered on march 23.
Do yourselve a favour and do not buy from bad boy, because they suck royally!

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8:00 am EDT

Lastman's Bad Boy terrible experience!

We bought a fridge and stove from this store and specifically ask if they had them in stock or if they would have to order them. They said they were both in stock and could be delivered the following week. The night before the delivery, we had a phone call from the store telling us, they can deliver the fridge but the freezer would be about 3 weeks. I was mad and ask how come they told us they were both in stock now they are not. They asked me who told me they were in stock. I said the older guy in the appliance section. Can miss him, big mouth, will try to sell you everything and all the extended warranty. She knew who it was and said to please hang on. She came back on the phone and said that he never told me that there were both in stock, why would he tell me that if they were not. I was furious and ask to speak to him. He got on the phone and literally call me a liar and they want to deliver the fridge and I said no, I said deliver them at the same time, I was not going to arrange 2 delivery. He told me that did not work for him and cannot guarantee that they will have the fridge then. Needless to say I let my husband talk to him because I was ready to jump in the car and pay him a visit at the store. It took 4 weeks to get our stuff.

I will never shop there again, and told all of our family, friend, people at work, not to go there they are a bunch of liars.

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Shawn12345
Scarborough (Toronto), CA
Jan 31, 2015 8:46 am EST

The first time you go to them you are promptly attended by customer service but after you deposit the money upfront they turn their back. If they can't deliver they won't refund the money but force you to take a product they you didn't want. Products are advertised which they cannot deliver. When they have your money and you pay visit all customer service try to run away from you. You have to go on that particular days when the customer service who sold you the furniture is working as if you got the furniture from him and the store has nothing to do with him

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Mubarak
Maple, CA
Apr 15, 2009 10:54 pm EDT

I have same kind of experience very unprofessional peoples.

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4:01 am EST

Lastman's Bad Boy bogus pricing!

They advertise flat screen tv packages with surround sound and wall mounting bracket included. When I tried to purchase one, the sales person fist told me the surround sound was crap and I should upgrade to another product. Then I was told the mounting bracket was an addition 144.00 dollars. The 1598.00 system package without upgrades came to a staggering 2574.00. When I asked how I was told taxes. The entire time the sales person had the flier in her hand and would not explain how she had arrived at this finial price. My wife had a calculator and we showed her 1598.00 plus taxes was only 1805.74, at which she offered a 75.00 dollar discount on her price? Lastman's Bad Boy who honors the advertised package prices "NOBODY" I left and will not return. If you contact Lastman's thru their email to the head office it proclaims a response in 24 hrs. I have been waiting a week and still no reply to my inquiry.

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Mark, in Kitchener
Kitchener, CA
Apr 02, 2010 5:23 pm EDT
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I had the same sort of "surreal" experience just last Friday, when my wife and i were in the vicinity of the Kitchener store... and were curious to see to the newer models.

After about an hour, we had arrived at a "cash-deal" with one of the too-many(?) salespersons. He was making some pretty-good on-the-spot offers... even though we don't really need something new now.

After a short dinner, we returned to that store with the agreed-upon funds... and guess what? That salesperson, Rick Kensie, spun around with his hand over his mouth, exclaiming, "I never said that! But i'll give you a $50 coupon if you buy at the separately-listed prices." (I replied, "What are you laughing at? You're wasting my time!" And his supervisor was of zero help.)

Anyway, the up-shot of all of this is that we went to Marten's Furniture yesterday, also in Kitchener, and bought a new living-room set there... as i felt bad for my wife having been "played" like that at Bad-Boy's. At least we never bought anything there. And why sue over an oral agreement for something which they, in all likelihood, mark-up 4 or 5 times (what they paid for it)... still profiting well, even after almost any court-action outcome, or consumer-protection penalties.

I now recommend Marten's to anyone, especially they who have had similar Bad-Boy experiences. Marten's has regular prices which are half(?) the others, free delivery on EVERY THING in the store, salespersons who "go out of their way" to avoid selling a customer on something he/she really doesn't want or need, and a triple-A Better Business Bureau rating. Derrek was my rep, a very- friendly and honest person. (After my experience at Bad-Boy, i spent about half an hour on line and over the phone to check out some of the fairly-detailed stuff Derrek had told me about their products and policies.)

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mr concerned
London, CA
Sep 03, 2009 10:07 am EDT

Well there are 2 sides to every story.I think you do have a point but then as far as my shopping experiences, companies do the best to get the product to you and sometimes
suppliers make retailers take the fall for there misgivings.
But alas its always the sales people who are blamed for it all.
It just sounds like u need to vent with this pen letter of one sided story of events.
but i do hope you feel better and get your situation sorted out

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angrywithbadboy
Hamilton, CA
Jul 31, 2009 4:41 pm EDT

Don't Shop at Bad Boy - Nothing but Bad Service

I went into the Burlington store on July 16 to order furniture for my move to my new home. I made a point of letting the store sales-person (David) and the manager (George) know that I had to have at least the living-room furniture by my move-in date. I also made a point of having David confirm that the sofa and loveseat I wanted was in stock so as to be assured that I would have furniture by my requested date. Stock was confirmed to be in.

Now, I am fighting to get delivery confirmation from Bad Boy (initiated by me, because no one called me to set-up a delivery time) only to find out that the only thing available to me is love seat and a dresser for my move-in date, but nothing else (I bought a whole house worth of stuff). This on its own is frustrating but to make matters worse, I cannot seem get a straight answer as to when the rest of my furniture will be in. Depending on who I am talking to dates for furniture arrival seem to be ranging from a week, a couple of weeks to the end of September. This is unacceptable! I would not have made a purchase from Bad Boy had I known that such a large furniture store didn’t actually have any furniture to sell. I have asked repeatedly for a straight answer as to what the “real” furniture arrival dates for my purchases are, but have gotten no answers, just the run around. I just wants some honesty so that I am not continually disappointed.

I have tried calling the manager several times to find out if I could at least get the floor model furniture that I wanted (why isn’t this something that is being offered to me, as a solution without me having to ask?), so that I have some furniture for delivery but I have been hung up on three times, then put on hold twice, and then told I would get a call back from George - twice. Can you imagine that I have not received a call...I know after such excellent service I was amazed too.

I am at the point now where I just want to cancel my order, but found through other people's complaints that ALL SALES ARE FINAL - and that there is a 25% total invice price charge on any cancellations for re-stocking; funny considering that nothing seems to be in stock. Tell me, what are they re-stocking?

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12:00 am EST
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Lastman's Bad Boy definitely the first and last time we ever visit a bad boy store

On December 8th, 2007, my husband and I purchased a leather couch, loveseat and chair set from the Bad Boy store located at 42 Caplan Ave in Barrie, Ontario. We were thrilled to find... what we thought was a good quality set... at a reasonable price and very excited to have the set delivered.

On December 11th, 2007, our set came. The delivery men brought the set in, and left without unwrapping it and inspecting the set. While a little annoyed by this, I didn't think anything of it. When the delivery men left, I began unwrapping the set and immediately saw a large gash on the couch (in the material at the bottom) and a gash in the leather on the loveseat! I was a little shocked, especially when these were coming directly from the warehouse and were brand new! We didn't continue to unwrap the items knowing they were damaged pieces.

I called the Barrie Bad Boy store that day and they offered me no assistance and advised me that I had to call the warehouse on Fenmar Drive. I called the warehouse and spoke to a person by the name of Diwanti who wanted me to allow a technician to come to my home to repair the set. Can you imagine my shock when Diwanti said this? This was a brand new set and someone wanted me to allow it to be repaired? I refused repair, advising Diwanti that I had paid for a new, undamaged set and I expected a new, undamaged set to be delivered. Diwanti finally agreed and advised that someone would come to exchange the couch and chair on December 13th.

On December 13th, 2007, two men came to deliver a new couch and chair. The men unwrapped the two pieces of furniture and immediately noticed the couch had a slit in leather. The loveseat appeared to be fine from 5ft away but close inspection showed tiny holes in the leather and another cut at the top of the cushion. We were once again advised by the delivery men to call the warehouse.

At this point, I was at my wit's end. Two separate deliveries, and both times we were given damaged pieces of furniture!

I called warehouse that day, (December 13th) and again spoke to Diwanti, who once again encouraged us to have the damaged unit repaired by technician. I again refused and was not impressed at all that this was happening all over again. Diwanti advised another delivery would be made on December 18th.

On 18th, the same truck dropped off yet another couch, the third couch to be delivered and took the damaged couch. They unwrapped the couch before leaving and advised that if there were any further issues to call the warehouse. After a quick inspection by my husband and myself, we saw another slit in the leather and on the underside of couch. Another slit in the leather of the third couch that had been delivered to our home! You would have thought that after the first two, someone in the warehouse would have first checked the couch before sending it to our house. At this point, we had had enough. We called the Barrie store and left a message for the manager Gerry. He called us back on the following day, December 19th. He said we needed to call warehouse and get a 're-select'. He advised us to use the damaged set over the Christmas holidays and for us to come back into the Barrie store on December 28th to get a new set. He said he would give us a deal on a new set for the major inconvenience we had just endured. The manager advised us that he had a certain set in mind that he said might be more suitable for our family.

We went into the store on December 28th to see this new set that he had chosen and were stunned to see that it us was of considerably inferior quality than the set we had purchased. It was even less money that the one we had purchased. We refused the set he offered and wanted a better leather set - something comparable to the set we purchased. He advised that a new set we had chosen would cost us another $1300.00 on top of what we had already paid.

Where was the promised deal there? We advised Bad Boy that we wanted our money back and for them to come and take the old set away. And once again we were told to, yes, you guessed it, 'Call the warehouse'.

After three defective couches my husband and I wanted our money back so we could shop somewhere else.

How could a company as large and reputable as Bad Boy offer such poor quality furniture and worse, poor customer service! We have had three damaged couches and loveseats delivered to our home, and have had nothing but hassles and broken promises from both the store and from the warehouse.

At the beginning of January, my husband and I wrote and couriered a letter to the CEO of the company Blayne Lastman. We did not hear from him and we were then directed to speak with Omar, the Customer Service Manager at their warehouse. He refused to give us a refund, and said he would personally inspect another replacement couch and loveseat himself and deliver it on Tuesday, January the 22nd and once it arrived to our satisfaction he would compensate us for the major inconveniences. We waited all day for the delivery and then the drivers called me from outside our home and said they didn't want to drive in our driveway in case they got the big truck stuck in the snow. Okay... once again I was a bit upset about the whole thing but these things happen and they were to make another delivery on Thursday, January the 24th. On the 24th the delivery men dropped off the "new" set and they inspected the bottom of the couch themselves prior to bringing it into the house. The driver informed me that this set was also damaged. Not knowing what to do I asked them to bring both pieces inside the house. I explained the situation and the delivery men said it had not been inspected at all. I wrote on the invoice that the items arrived in damaged condition and the drivers definitely witnessed the damage. At that point I jumped on the phone to Omar and was very upset. The driver told me that I should call CEO Blayne Lastman at the Kennedy location to discuss this matter further if I wanted someone to really help me. Mr. Lastman was at that location but failed to take our calls. Soon after the Customer Service Manager called us and told us that the delivery men are not allowed to say anything to the customers about inspections. He then asked me to send him photos of the damaged goods.

As per the Customer Service Manager's request I emailed the photos to the company. I also decided to tape our phone conversations because it was being implied that my husband and I were to blame for this nightmare. Omar responded to the photos with: "I looked at the product, I have been doing this for many years. We ship alot of this product. The one in your living room... I think it sucked. The other three I think there were no issues with them. I think you looked too deep. The picture that you sent me... I have never seen those kind of pictures come from customers. You are never going to get a perfect product. I work in a factory. If you go into the factory and say I want this specification you will get a perfect product. When you get a mass produced product, when they make thousands and thousands of them it is not going to be perfect, okay?".

We then told him again that the couch and love seat had holes, puncture marks and the seams were ripping. He once again said: "You expect more than you purchased". I have several photos that clearly show the damage, and I would be more than happy to share them with anyone who is thinking of purchasing from this company. When I asked if he would buy a new car with dents and scratches on it he clearly said "no". Why are we, the consumer expected to accept leather furniture that is clearly defective? This is not a case of "customer expectations". It is clearly a case of a company that will not stand by their customers or the products they sell.

We have demanded a refund and they want to charge us with a 25% restocking fee on something that was defective from the beginning. They are going to charge us over $400 to take a damaged couch back to their warehouse! This is absolutely ridiculous! My husband even offered to have a couch set shipped up to the Bad Boy Barrie location so they could open up a set with witnesses and see what condition it is in. The Customer Service Manager refused and said that we would not find a perfect item. I think that statement speaks volumes.

We think that this matter should have been resolved by Bad Boy but after a month of the run around and the accusations, it is clear that this company will not take responsibility for their products. It is pretty pathetic that we have to post things on the internet in hopes of getting some vindication for being so poorly treated as a consumer. It sickens me to know that this company recently won an award for Toronto Retailer of the year. I heard rumors of their items being re-furbished and of low quality and had I investigated those claims prior to walking through the doors, I definitely would have never purchased from this store.

We have done our part, and we expected Bad Boy to do theirs. To stand by their products and more importantly, their customers. This will definitely be the FIRST and LAST time we ever visit a Bad Boy store. However, it definitely won't be the last time I speak out against this company, as I have filed a claim with the Government of Ontario's Consumer Protection Agency.

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jebfeet
, CA
Nov 08, 2014 6:10 am EST

They delivered broken dresser and i have called yo the Kitchener sore and told to call head office. I called head office snd told a technician will come. It's been more than a week but no answer. I called many times but solution.

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Angie S.
Scarborough (Toronto), CA
Sep 22, 2014 8:57 am EDT

I have used Bad Boy a number of times in the past, without any issues. The quality is good, staff is friendly, and I have never had issues with delivery. I have even had a sales clerk go and purchase coffee for my husband and I when we were there, after a particularly bad experience at another major furniture store. I wish I remembered his name, as he went above and beyond that day. We had waited two months for a piece of furniture that was never delivered, so when we went into Bad Boy, we told him we wanted something that could be delivered within the next few days. He showed us everything that he had in stock, that could be delivered quickly, and wasn't pushy or aggressive at all. He made the experience for us. My main issue with the store (since that great experience) is the way their clerks hover around you, and how they try to add all kinds of warranties and furniture cleaning kits to your final bill. The last time I was there, I watched the saleslady spend 20 minutes writing up my bill, knowing full well what she was doing. When she handed it to me, it was $300 more than what I was told. I laughed at her, and told her remove everything but the product, which she should have done in the beginning, since I did not agree to any additional charges. She wasn't impressed, but did as I requested. I think if you go in there knowing what you are looking for, what you are willing to spend, and wise to their game of adding warranties and other fees, you will have a decent experience there. Keep in mind they do not give refunds. Exchange or store credit only. I shop at the Kennedy Road location in Scarborough, and am actually going there today to check out a couch. Color and model number in hand, might I add ;)

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Lastman's Bad Boy Superstore
Toronto, CA
Jun 04, 2012 7:58 am EDT
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Dear Archangel, Re: BBB
Regarding Lastman's Bad Boy Superstores' current BBB (Better Business Bureau) rating;

It is available for public view at: http://www.bbb.org/kitchener/business-reviews/furniture-retail/bad-boy-furniture-warehouse-limited-in-north-york-on-1167248

We are happy to make our record public, as we feel it underlines our values, and commitment to satisfy the customers we serve every day.

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Lastman's Bad Boy Superstore
Toronto, CA
Jun 03, 2012 7:42 pm EDT
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Dear wizzle,
Each of our stores are staffed by trained employees who are experienced at handling and resolving any customer issues.

Mr. Lastman is no longer actively involved in the day to day operations and has entrusted the dedicated employees of Lastman's Bad Boy to properly represent his values and practices in their daily dealings.

If you require assistance, any one of our employees would be more than happy to make themselves available to assist you and work through any pending issues you have.

We thank you for your feedback and allowing us an opportunity to respond.

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Lastman's Bad Boy Superstore
Toronto, CA
Jun 03, 2012 7:33 pm EDT
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Dear NancyMay,
Bad Boy Superstores are proud in offering value, low prices everyday on quality name brands, and supporting Canadian furniture manufacturers into the bargain.

We do hope you give us a chance to earn your business, and join the ranks of our satisfied repeat customers.
Please do report anything that is not to your expectations immediately to our Store or via www.BadBoy.ca

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Lastman's Bad Boy Superstore
Toronto, CA
Jun 03, 2012 7:31 pm EDT
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Dear Mark, in Kitchener,
Dear Mark, This is certainly not the experience we would have wanted for you, or any Bad Boy Superstore customer.

Please feel free to forward the details of any unsatisfactory transaction to the Store Manager, or via Customer Care at www.BadBoy.ca
Thank-you for your valuable feedback! We have attempted to message you via this site.

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Lastman's Bad Boy Superstore
Toronto, CA
Jun 03, 2012 7:21 pm EDT
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Dear R. Braybrook,
Lastman’s Bad Boy can say with certainty that there are no bedbugs within our products nor facility. Additionally, we take every precaution to inspect and ensure all products returned from a customer’s home are handled in a manner to ensure compliance with health regulations - as bed bugs are a serious public health concern that we do not take lightly, and work to protect our customers from.

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Lastman's Bad Boy Superstore
Toronto, CA
Jun 03, 2012 7:07 pm EDT
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Cindy and Felix,
If you would consider contacting our Customer Care or your Store (the e-mail link in your complaint does not seem to respond), we would be happy to revisit this warranty issue with you to ensure the mattress continues to perform according to the manufacturer warranty.

FYI: We offer a Sleep Trust Warranty that provides for 30-day trade-outs of mattresses - in case customers would like the option to evaluate the product at home, as well as providing many other protections.
www.BadBoy.ca

Thank-you for your feedback!

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Lastman's Bad Boy Superstore
Toronto, CA
Jun 03, 2012 6:53 pm EDT
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Re: Definitely the FIRST and LAST...
Dear Mr. O'Brien, We are very sorry to hear of your experience at Lastman’s Bad Boy from 2008, the satisfaction of each and every customer is our #1 goal in all our dealings, and your experience certainly does not demonstrate this commitment.

As a retail organization, we receive and ship thousand of pieces of furniture into and out of our warehouse weekly. There are circumstances where the product may be received damaged or might be damaged in transport, certainly a situation we would prefer not to have occur, however regretfully it does. Our commitment is to ensuring the product you receive is in good condition and meets the customer’s expectations.
Like most retailers, we offer an in-home repair service for small imperfections - these can occur during transport, so a repair technician can work within our customers schedule, saving the customer time and distruptions. In the event that the flaw is not repairable, we gladly replace the damaged product.

In this particular case the Customer care department apparently tried to resolve the issues until we were able to provide you with the product you had purchased and wanted. Our goal would have been forthe first delivery to be 100%, but I am glad to see that the team continued to work with you to resolve the issues.

Lastman’s Bad Boy will always stand behind their products and customers. When there is an issue we do not want to run from it - we want to fix it – our goal is to correct the issues and retain our customers for a lifetime. Offering a refund when issues occur does not allow us an opportunity to make it right.

When product is received into a customer’s home we have a variety of procedures in place to ensure the product is exactly as ordered; a detailed inspection report (property and product damages); a Hotline after-delivery call service; as well as a dedicated team in Customer Care trained in the warranties and products sold at Lastman’s Bad Boy.

There are certainly a variety of issues that seem to have occurred during your experience and for that we apologize, I can assure you that feedback from our customers has always been what helps us improve and bring in better processes.

Since 2008 when this complaint was published we have introduced a fantastic new call system, so all calls are sure to be answered (usually in less than 1 minute) by warranty specialists; we introduced standard inspection forms on delivery; and we ensure that our Warranty specialists are current on all services and manufacturer warranty processes to better serve our customers.

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Cindy and Felix
, CA
Sep 03, 2010 11:10 am EDT

We also purchased a Box Spring and Mattress on August 16, 2009 from Bad Boy on Dundas Street East in Mississauga. The mattress has a 20 year gurantee on it. By August 16, 2010, we noticed the the mattress was starting to sag in the two spots where my wife and I sleep. I was also experiencing back aches due to this sag.We reported this to the customer service people immediately. After some inspector rescheduling, the insector arrived at 7:30 a.m. (not the 9 to 12:00 noon time slot which had been agreed upon).

After the gentleman did his measurements, he informed me that the dip was only a half inch, and that Bad Boy would require at least a one inch dip to address the issue. The one inch dip would happen perhaps in another 6 months or a year.

I can assure you all that I have done my last business with bad boy.

For poor quality and service there is nooooo body like Lastmans Bad Boy!

Cindy and Felix,
Mississauga

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12:00 am EST

Lastman's Bad Boy unsafe furniture

My husband and I bought a couch, loveseat and chair set from the barrie bad boys 2 months ago. This set is very unsafe as any time someone tries to get off of it, the whole couch or chair starts to tip. I went in with my parents and we showed him how it tipped and added that it is even worse on our hardwood floors and all the manager could say to us was that he wouldnt recommend that every piece of furniture be placed on hardwood floors. How many people now a days have hardwood floors? So we finally called head office customer service, they finally had a technician come out who had to save himself on our coffee table while trying to get off the chair. He took a picture and explained to us the reason it was doing this was because the way the couch is constructed with the legs being in farther than the legs it causes it to tip. When I called a week and a half later, the guy I spoke to said the technician reported nothign was wrong after standing in our house telling us he could the problem. So I told him the technician than stood here and bold faced lied to us, I said I think you need to have the customer sign the report when the technician is done so everyone is in agreement. And he said to me the customer does sign it, which is funny because neither my husband nor I signed anything because the technician did not fill out a report at our house!
I would not recommend bad boys to anybody as they are rude and do not care about their customers. Do not waste your money on their [censored] furniture.

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Marcelle Cutrone
,
Jan 31, 2008 5:00 am EST

My husband and I purchased a fridge, gas stove, washer, dryer and a dining room set from the Badboy store in Barrie in September. We had it delivered to our new home on Dec. 7. Upon the delivery, the fridge was all chipped and dinged and was very loud, the stove was electrice (we purchased a gas one) and the dining room set was all scratched and chipped. Upon several calls that Friday and over the weekend, I was told that nobody could help me until the following Monday. I didn't hear anything back, on the Tuesday I called again and proceeded to tell me that everything was on backorder now and the my real stove was just delivered to someone else the day prior. I was then told that they had the dining room table top in stock and would be delivered that Friday. Friday came and nobody showed up and following another call to Badboy, they had no explaination. My husband took over the calls and spoke with someone else at customer service. He said found our stove at the Barrie store and it along with our replacement dining room table would be delivered the following Wednesday. I received a voice mail the day before the delivery stating that it wasn't coming because delivery was closed due to Christmas holidays and the deliveries would have to wait until the new year. I called on Jan. 7, 2008 and again, nobody could help me and couldn't locate any of our replacement items. My husband called the manager in the Barrie store and he guaranteed that our delivery would come that Friday. Well it did. The fridge was fine this time, but the stove had a very large dent in the side, which the delivery guys pointed out to my husband and they even shook their heads at the condition. My husband was so fed up and we needed a stove that he told them to leave it and we would deal with it with customer service. We also found that our new dining room table was all banged up again and also again some of the chairs. I called the manager in Barrie and explained everything. I didn't want anymore replacement as this was to be too much. The stove grill was missing some of the padded feet. The feet on the bottm were broken so you can't raise it at all (which we do need to do to make it fit properly). The gas line coming from the back of the stove is cracked and leaks out gas sometimes and it wasn't delivered with the owners manual nor the warranty. I told him that I wanted a wood specialist out to fix our dining room set and wanted a technician to fix the stove up properly and further more, because the stove was so badly damaged I wanted a credit of some kind. I was didn't purchase these items at a scratch and dent sale and further more, we made it very clear that we didn't want the floor models of anything. It has been almost three weeks and still haven't heard anything as the manager promised. He is now avoiding my calls. Just two days ago I finally called the manager again and he answered the phone to tell me that he was annoyed that nobody had called me yet and that I would hear from him or someone else yesterday. Well, not to my surprise nobody called and when I called the store last night I was told that the manager wasn't even in yesterday. So we are getting the run around, my stove looks awful and so does the dining room. I am very stickly about my things and this is completely unacceptable, further more because I don't have a warranty sheet or an owners manual, Kitchenaide can't help me. I hope this gets resolved. I have already sent a long email to Silverman helps in the hopes that he would be very interested in exposing Badboy considering it is a GTA based company and so is the station he represents!

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Watch Our
,
Jan 05, 2008 6:35 pm EST

Please go to the larger BB about this company... "Lastman's Bad Boy Furniture". Or do a google search for "bad boy complaints" and you'll see the other thread. This and anybody will find help here...the only help (not through Bad Boy as they're ###) is banding together and printing off these complaints to be used in action against them.

Unfortunate that these type of companies exist still. I'm in Kitchener and this store's been open only 4 months. Since August 2007. London had been open about 2-3 weeks longer than the Kitchener one and there's postings there as well. Absolutely maddening.

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Lastman's Bad Boy contacts

Phone numbers

1877 888 0050 +1 (416) 667-7546 More phone numbers

Website

www.badboy.ca

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