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Backwater Reptiles / Reptile purchase

1 United States
Contact information:

I placed an order of $65 of gecko and they miss the delivery date
The package ends up get sending back to them
They refuse to give me even partial refund!

See below for evidence

See Below:

Hello Shui,

Unfortunately, there is an unforeseen delay with FedEx at their main hub in Memphis, TN and most of our packages are being effected. Please be assured that even with the delay on FedEx's end, you are still covered under our Live Arrival Guarantee, however Geckos are generally pretty hardy and your little ones should be just fine :) We are completely at the mercy of FedEx for delivery and I would recommend to contact them at 1-800-GO-FEDEX for any status updates or to request to have your package held for customer pick up.

Please keep us updated on your arrival status and let me know if you have any other questions! :)

Thank you,

Backwater Reptiles, Inc.
Fax: [protected]
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========= GENERAL INFORMATION =========

Merchant: Backwater Reptiles, LLC
Date/Time: Thu Oct 27 11:08pm GMT-0400 2016
Transaction ID: [protected]

========= ORDER INFORMATION =========

Invoice Number: [protected]
Description: Backwater Reptiles Order
Sales Tax: $1.80
Discount: $0.00
Shipping: $39.99
Grand Total: $65.75

========= CART INFORMATION =========

House Gecko( Med-Large ) ( 0044 )
Options:No Pref
4 x $5.99 = $23.96

Please note, this inbox is not monitored so do not reply to this email.

Thank you for your order, we sincerely appreciate your business!

Q: When will my animal order ship?
A: Please reference the below shipping schedule for reptile, amphibian, tarantula, scorpion, cricket and fruit fly orders:

Ordered On Ships On Delivers On
Sunday Monday Tuesday morning
Monday Tuesday Wednesday morning
Tuesday Wednesday Thursday morning
Wednesday Thursday Friday morning
Thursday Monday Tuesday morning
Friday Monday Tuesday morning
Satruday Monday Tuesday morning

Q: When will my feeder order ship?
A: Roach, reptiworm, mealworm, giant mealworm, superworm, waxworm, hornworm and silkworm orders are shipped via 2-3 day Priority USPS delivery.

Q: When will I receive my tracking number?
A: You can expect to receive your tracking number via e-mail by 8:00 PM Eastern Standard Time (EST) on the day your order ships (please reference the shipping schedule above). If you do not see the tracking e-mail in your inbox, please check your spam folder.

Q: Do you have a Frequently Asked Question section?
A: Yes, you can find our frequently asked question section here:

Thank you,
The Backwater Reptiles Team

Nov 22, 2016

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