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1.1 132 Reviews

Backpage Complaints Summary

2 Resolved
130 Unresolved
Our verdict: If considering services from Backpage with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Backpage reviews & complaints 132

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K
11:30 am EDT
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Backpage dating section of backpage de

It now costs 3.00 to post an ad on Backpage dating Section, women for men. So, I made an ad last evening and paid 3.00. Someone flagged my ad and then they texted.me after and said they did it on purpose. They also post on BackPage. Today I posted another ad which costs, 3.00 again. Guess what, my ad was flagged again by the same person and I did not violate any TOS. I am filing a petition and a complaint with the BBB and writing the newspaper because this is extortion. Charging a person 3.00 to post an ad that stays up for 20 min and anyone can flag it for any reason is a rip off. My account email address is [protected]@gmail.com.

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12:04 pm EDT
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Backpage posting ad

I have paid for two of my ads to be moved to the top plus more and neither one of them have moved to the top let alone just in the listing. I used paxful to get my bitcoins and all the transactions were successful. I'm not understanding why they aren't showing up and it has been more than 12 hours. I've paid 50 dollars for this not to work. Please resolve the issue

[protected]@gmail.com

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SeriousCommenter
, US
Sep 13, 2017 4:15 pm EDT

This happens all the time with different ads, different pics and different phone numbers. Backpage is just stealing money under the women seeking men section and men seeking women . They seem to be a little kinder under the massage/ domination section but this might depend on the city you are in. My comment is regarding posting in Oregon. Its a small state. This comment was posted 09/13/17.

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6:27 am EDT
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Backpage ghosting ads and no explanation

I have been posting PAID ads for over 10 years and now am being ghosted.
It appears the money is being taken from my account but no ads appear online. I have called four times and sent 3 emails and they will not tell me what I did so I can correct it. Or how long I am banned or if it is forever.
I am in massage as one project but absolutely no explicit ads and I am not an escort. It seems they would not want to run off a person who has spent 1000s over the years or at least give me an explanation so I can NOT screw up again. It is no secret many people want the site more severely monitored.
We live in a Nation of wimps who have nothing better to do with their boring,
insignificant lives but step on others freedom. When contacted by phone from a reporter about two years back I refused to discuss backpage and "What type of people contact me daily" Like I said, I have been on here a long time. I realize this may have them stressed but in the big picture, I am not a problem for them and am owed an explanation and refunded if they have been taking the money out also they should at least send me an email telling me what NOT to do

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6:47 am EDT
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Backpage prostitution ads

Fix this or I will contact the authorities. I am being harassed. My number is being used for a sex ad on your site and it it is not handled I will
Be forced to report it to the authorities and lodge a formal complaint since you don't see it fit to check before things are posted and have no way to contact you to report a problem. Fix this immediately. http://rochester.backpage.com/WomenSeekMen/cute-snow-bunny-ready-to-have-fun-an-please-you-in-any-way/30603253

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12:38 pm EDT
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Backpage dating

Hello:

This person is posting an ad under Pittsburgh/Dating/TS.
The post ID is: [protected] Pittsburgh. Goes by the name Alexis. This person has been convicted of credit card theft/fraud and is currently wanted by police on assault, resisting arrest, weapons, prostitution and drug possession. They are a danger to society and anyone who responds to their ad. Please remove them from Backpage and allow those of us who utilize your services do so safely.

Thank You!

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12:24 pm EDT

Backpage ad red saying community removed

Hello,

I have been paying for ads on Backpage for years now. Over the past several months, I have found several of my posts to have been removed, with no explanation beyond "Community Removed." As far as I know, I am following all rules - in fact, the ads that have been removed are literally identical to dozens of other ads I've posted on the site with no issues.

Also, I get no notice when my ads are removed. I only discover that they've been removed when I go in to "My Account" and see them highlighted in red.

Each time this happens, I message Customer Service through the form on the website. I have yet to receive any response. If I'm inadvertently doing something wrong, I'd like to know, so that I can change it; I sincerely wish to comply with all rules and ToS. If I haven't done anything wrong, and my ads have been removed in error, I would like a refund. At the moment, they're taking my money without providing the promised service, which feels like a total scam.

At the very least, I would just like to get a response / explanation from someone! Thank you very much for any help you may provide.
Updated by East Coast USA Girl, Apr 30, 2017
UPDATE:
I'm finding tons of complaints online about this exact thing happening to other people. At least I know it's not personal, heh. If they do not resolve this, I plan to spend the rest of my credits, and never use the site again. Taking money for a service you fail to provide despite 100% compliance with rules and TOS is theft. As long as their customer service remains imaginary, I'm considering this site to be a total scam.

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Emma Summers
, US
Nov 15, 2017 7:29 pm EST
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I just submitted this same complaint. My past two paid ads have been deleted. My account says 'Community Removed'.
This has never happened to me before, and I have been posting on bp for almost 3 years.

I have just read similar complaints too. Someone commented, saying that it is your competition is reporting your ads. It would make sense.

ComplaintsBoard
D
8:40 am EDT

Backpage women seeking men

The women associated with this add is a theft! Post ID: [protected] Miami. She was extremely late when we sit up our arrangement and after when I called it off she called my phone and then convinced that she was a few minutes away so I actually listened. She then arrived with her girlfriend, who was waiting in car, came in my room, accepted my payment, and then before anything got started, she mentioned something about getting protection from her girlfriend in the car and then may a break for it, speeding down the street! How unprofessional! Karma will definitely get back! Everyone be careful when dealing with these people. Avoid this theft!

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Zeeboy
Seaford de, US
Oct 21, 2023 3:15 am EDT
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Hey

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Zumgoodgood
, US
Oct 17, 2019 6:48 am EDT

Need a lady to get back with me
Visual n hand play
Hampton 2704193

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fun with randy
, US
Aug 19, 2018 2:49 pm EDT

im ready now [protected] randy martin look me up

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GinaPZ
, US
Aug 19, 2018 3:06 pm EDT
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Ready for ...?

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Zumgoodgood
, US
Oct 17, 2019 7:00 am EDT
Replying to comment of

[protected]

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GinaPZ
, US
Jan 25, 2018 11:09 am EST
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You describe her as your fiancé but of u ask me you're worse then her if this how you resolve your relationship problems. I'd do drugs if I were STUCK in a relationship with you too! Grow up, grow a pair, be a man and OPEN YOUR MOUTH AND SPEAK WITH HER! THAT'S WHAT REAL ADULTS DO NOT TURN TO THE INTERNET LIKE CHILDREN. SHE NEEDS TO RUN AS FAR AND FAST AWAY FROM YOU OF SHE WANTS TO EVER GET BETTER BECAUSE "SO-CALLED" MEN LIKE YOU DO NOTHING BUT BRING PEOPLE DOWN!

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Tableturningsoon
, US
Nov 07, 2017 3:51 am EST

My so-call fiance Elise mizrochi has a very bad drug addiction an so many mens take advantage using no protection because she nod for hours, so if y'all want her with no pain she is waiting .her time is crazy, you ask for a hour she chill for 3hours

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9:30 am EDT
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Backpage ripoff & violent behavior

This person is posting in the TG Dating section. They go by the name of Alexis and their post ID is [protected] Pittsburgh. They have been convicted of credit card fraud and a warrant is out for their arrest on charges of assault, resisting arrest, possessing a weapon, prostitution and drug possession. This person is violent and a danger to society. Please stop them from posting before someone gets hurt. Thank you for keeping the people who utilize your service safe!

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6:28 pm EDT

Backpage massage

I sent a Western Union money order to the back page. I've sent one before why, because bit coin would not take my card. Here is the number for Western Union *[protected] signed Belinda McCullough ad title, Experience A Trantra Massage by A Professional. I done business with you for five years. E mail is [protected]@gmail.com. I have called five times and sent 7 e mails no response. Please send my $20 dollars back or give me the credit I paid for. My ad has expired due to you not giving the credit I paid for. Spokane Washington, [protected] Thank you

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7:57 pm EDT

Backpage my ad is red I used my actual photos

I jus got to Long Island I am from Brooklyn NYC use my real photos and video all the time this is the second time my money was taken out of my account in another borough this happen last week also I put my ad up in my account for 2 dollars 5 mins later it was red I sent a message threw support nothin happen now today I'm on Long Island the ad is 3 dollars I used my exact same photos and video that are all me and my ad is now red I'm feeling like I'm being Robbed this is ridiculous and I need to no what is going to be done immediately

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2:48 pm EDT

Backpage backpage working with escort babylon illegally posting pictures and tel #'s

I have had my phone number connected to a fake ad soliciting for SEX ...
HTTP://backpage.com.victoria.escortbabylon.com/post/20485642/

You are disgusting, post your own pictures instead of someone else's. I have received hundreds of texts and phone calls looking for SEX.

Like the complaints before me this is a business number - is this all you do, post [censor] to ruin small businesses like mine instead of doing anything good in your life? Do you make money from selling people's info?

Remove this immediately!

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whitewizerd03
, US
Dec 09, 2017 12:00 am EST
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bp posted my gfds ad n pics n her number to escort babylon within her knowledge n she gets over 800 calls 4 sex, she n i want it taken down now

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Kinsey Fox
, US
Oct 28, 2017 5:25 am EDT

I think I completely disagree. I do not appreciate all the "street" "trick" "date"/ blade "prostitute", or even "hooker" style girls, with their little pimps suddenly deciding to be "safer" (only 4 themselves)
And try to pose as a provider, but have absolutely no intent on even providing and are not at all happy doing it. they only want you to get that money through the door and pull some kinda shady [censor]
Making enemies instead of 100 percent happy clients. those girl have no meaning of discreet which give them no right to consider themselves worthy of being mixed up with all the other true providers.
They are definitely making our jobs slot harder that's forward... I truly feel like i'm helping family's and saving lives. that's only because i'm as close as they come to being a true provider... harmless helpful and most important of all discreet which also includes reasonable. good service does come cheap im proof... satisfaction guarenteed... foxylady

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A
7:11 pm EDT

Backpage paid ads community removed no explanation

I have place several ads on backpage that have been removed without an explanation. I have spent thousands of dollars on backpage for 3 years until now I place my ads and they are removed without an explanation I emailed backpage on the contact form. there seems to be no response from anyone for a refund I do not know why they removed my ads when I have renewed them every single month for 3 years on august 1 2017 I placed my paid ads to find out it has been removed this is not fair I would like a refund or at least an explanation I sent several emails to the company and no answer

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Anita Bawnghit
, US
Aug 05, 2017 7:37 pm EDT

So you're a scammer? You're the guy who puts these ads in everything. Good riddance, people like you are bottom feeding [censor]

ComplaintsBoard
A
6:10 pm EDT

Backpage someone is using my cell phone number to advertise sex on this site

Ive gotten 3 texts in the last hour from people who saw my number on here asking me for nude pictures and/or other things sexually. I have never been on this site ever. My cell phone number is [protected]. You all need to find the add that is using this phone number and take it down asap! Im not sure how this happened but it needs to get fixed ASAP

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1:55 pm EDT
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Backpage dangerous post in dating section/pittsburgh

Hi. There is a person posting in the dating transgender section of Backpage Pittsburgh. This he/she is dangerous. They have been found guilty of theft and is facing assault charges. Their last post ID was:

[protected] pittsburgh.

Please keep them from posting. He/she is dangerous.
Goes by the name Alexis.

Thank you for keeping people who use your site safe!

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K
10:38 am EDT
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Backpage one of the females on your website

My boyfriend jus told me that he had call one of your females from your website for his buddy. The girl cam he gave her 200.00 dollars she then walked out the door thought she was tellimg her driving that she will be out when she donw and hoped in car and rolled with my money now i would lile my money back or im gonna have to call my lawyer my name is kristi. You can contact me at [protected]

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Anita Bawnghit
, US
Aug 01, 2017 6:07 am EDT

I don't think your lawyer can help you get money back from a hooker.

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First Name Here Last Name Here
, US
Aug 01, 2017 5:04 am EDT

That's some funny [censor]. She'd probably report her drug dealer to the police for taking her money and not delivering the goods! Hilarious!

ComplaintsBoard
K
12:55 pm EDT

Backpage didn't receive credits using best buy gift card

I have been using backpage since 2012 with not much difficulties. They do keep switching payment options, though, & now it's become extremely difficult to purchase credits. I ran out of cc credits yesterday july 26, 2017 & tried to purchase credits with a $100.00 best buy gift card, to move my ad to the top every hour during normal business hours. The site took the gify card credits, but didn't fund my account! I have tried repeatedly (At least 4 times) to get them to respond through the contact link about this not funding my account. There have been no replies, no phone calls, nothing. I even called dallas headquarters & left a message as required. This is a great site when it's working properly. Bp drives in the customers & keeps us all busy. Without a way to put the ad to the top, there is very little business. Please, help me, someone!

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Update by Kim Kelley
Aug 26, 2017 10:35 am EDT

If you are having problems getting gift cards funded to your account-Enter the CORRECT amount of your gift card, minus the $5 preset amount both times the page changes. Each time you try to run the card, only $5 gets funded, because you didn't notice the preset amount of $5 in the amount box. So, each time you run the same card, you must subtract the $5 preset amount for each time you have tried to run the card.

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alexauu
, US
Mar 28, 2018 1:39 am EDT

I used a walmart card today and it worked right away. Like they said, make sure you didnt run it for 5 bucks which is the preset amount.

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nita lister
, US
Apr 01, 2018 7:01 pm EDT
Replying to comment of alexauu

hey can you explain how you did it

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Chris Cobb
, US
Mar 26, 2018 5:02 pm EDT

Now you guys & gals know this is a SCAM! you can't use a Best Buy card on nothing expect Best Buy~ don't listen to these crooks, they are taking your money.

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Tjeffrey06
, US
Aug 07, 2017 4:26 pm EDT

I am having the exact same problem! Purchased the minimum amount ($50) Best Buy and its not working! Emailed support several times as well as called and left several messages. This is ridiculous!

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Hua hua
, CA
Dec 06, 2017 12:12 pm EST
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Replying to comment of Tjeffrey06

Anyone figure out problem?
Having same problem in Toronto, Canada trying to fund account with Best Buy gift card but not having luck.
Any tips or advice ?
Thanks.

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KayKittKatt
, US
Jul 29, 2017 4:57 pm EDT
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I habe used 2 Best buy, a Walmart, Bed Bath & Beyond, home depot, fandango & kohls gift cards. Kohls & home depot posted to the account 12+ hours later. (Entered GC info on 7-28. Didnt post until 7-29) in all, 235$ on gift cards. Unanswered emails. I just want to talk to a human being to get some understanding.

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Carol2017
, US
Jul 29, 2017 12:57 pm EDT

I have used a BestBuy gift card YESTERDAY AND a WALMART card today AND neither posted. i have contacted them 4 times as well...

ComplaintsBoard
Q
4:09 pm EDT

Backpage rip off

I tried to purchase credits with a gift card for backpage. Thats a new [censor] they pulling lately. They just took the money from the gift card but never gave me any credits. I will be complaining to best buy about this and try to get my money back but others should be aware. Dont fall for the latest ripp off of backpage. Dont get any gift cards and expect credits. They just steal your money and thats all. Thieves and crooks.

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Kim Kelley
, US
Aug 26, 2017 10:20 am EDT

In response to the complaints of gift cards not being funded to your account: I too was having this issue. HOWEVER, I was not correcting the PRE SET amount at the top of the page where you load the information & AMOUNT of the card. The page changes twice. You MUST erase the preset $5.00 amount & put in the correct amount of your card. So, if you had a $100.00 card, you most likely only got credited the preset amount of $5. So, now go back to buy credits, notice that preset $5 amount & change it to however much is left on your gift card. Example. I ran a $300.00 Best Buy gift card, but neglected to notice the preset $5 amount in the little box. After a week of complaining, I suddenly realized it was my fault! So I typed in $295.00(that is minus the 1st time I erroneously loaded the card with the pre set $5 amount). SUCCESS! I was credited with $295 + the promised 10% bonus. I hope this helps everyone having issues with gift cards. Have a better experience with Backpage today!

ComplaintsBoard
R
1:04 am EDT

Backpage dealing with bs

Im sick of paying for an ad on backpage that is community removed 10-15 minutes later. I've seen backpage numerous of emails left messages with not even a single reply. I've been posting on there for almost 2-3 years. I've paid money like any other person but they still accept the money and have the nerve to take it down without an explanation when i in fact post under their guidelines. This has been happening since the beginning of july and still going on. I am more then upset

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12:14 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Backpage - woman seeking man.

Adds: Http://sanjose.backpage.com/womenseekmen/young-petite-asian-body-to-body-massage-owo-408-646-2581/70957513 Phone: [protected] Service for july 24th at 5:29pm. Based on the add, I called and I got a text back providing the address: - 895 s. 6th st, san jose, ca 95112 Based on the add, I called and I got a text message back with the address. I...

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1:17 am EDT
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Backpage backpage customer

He will call and just play on your phone.. He wanna Kno where you at and get address to show up and then complain about where you are.. I have gave the man plenty tries and moved around fort worth for him to be happy.. He just dont wanna spend no money and get free views.. [protected] his name is Doc... What him careful. Really planning a robbery6scam. So act broke as possible.

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