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1.1 132 Reviews

How responsive is Backpage's customer service?

2 Resolved
130 Unresolved
Very poor 🤒
We don't know much about how Backpage handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Backpage and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Backpage reviews and complaints 132

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H
11:47 am EDT
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Backpage funding account

I tried to fund my account with a gift card as i have been doing and it said it is taking longer than expected to find balance will keep searching for balance then fund your account but it has yet to do so. Why has it not funded my account or how long is it going to take? I tried to fund account at 730 pm last night its now 11 am. It ususally says it is taking a lil longer than expected but it has never took this long to do so!

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9:34 am EDT

Backpage I have paid money to sponsor my adds but they are not appearing on the cracker.com or backpage.com ([protected]@gmail.com)

Dear Sir / Madam,

I have posted around 6 adds on www.cracker.com which is subdivision of backpage.com and i have paid money to sponsor my adds to keep them visible over the site but i dont know why my adds are not showing on the site and why they have been removed and moreover nobody from customer service of backpage or cracker.com is replying back to my questions.

I am too much worried about that. Kindly please help me out as i have paid money for my adds and it seems like they have eaten my money and gave me zero result and zero customer satisfaction.

(you can see in the attachment that my adds are sponsored but still not showing after paying the money and nobody is replying me either)

Thank you very much

Cracker.com & backpage.com ID:-

[protected]@gmail.com

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6:07 pm EDT

Backpage escort goes by the name lisa and aurora

She has add as an escort i tried to set up a meeting with her and once we made contack she want an e transfer or pre paid visa then she states that she need the numbers befor she eill hive the room number, she wants the numbers then stalls you and she takes your money and you dont even get to see her. She works in the Bonnyville Cold Lake area long black hair, slender tattoos, goes by the name Lisa or Aurora she has a couple picks with two other girls.

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10:11 pm EDT

Backpage backpage/client

I am a service provider I came in contact with this client he started off good then he asked for some of his money back after he was already in here for a 45min then he's talking about raping and doing this and that. He's an older black man mid 40s about 5'8 number is [protected] buffalo ny others please stay away from this guy if you come in contact with him

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6:06 pm EDT
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Backpage classifieds, ad posting

http://posting.www.backpage.com/online/classifieds/VerifyAd.html/608558462/3dfa1a79986a3faf8a833a9b0ec3c77d-1498666822-central

I don't know why my ad is still pending. I made payment by btc. The transaction is confirmed on Blockchain
https://blockchain.info/address/16s7o5PXsaPyEdsKMHvpxUXrEraBWRtPS6

Please do something about it

[protected]@gmail.com

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11:47 pm EDT

Backpage client

I'm a service provider who works independently. I'm just posting this so hopefully others who works in my area will see. There's a guy pretending to be a cop when you arrive. He will zip tied your hands and offer to let you go for sexual favors. I realize early in the game he wasn't a real cop and when I tried to run he attacked me. I picked up a shovel laying on the porch and hit him. He goes by Chase Stinson and the address is 4156 Taylor Blvd Louisville KY

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6:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Backpage my ad

ive been trying to see my ad that ive posted multiple times. im not able too view it i really need too knoe why. [protected].The problem started on the June 10, 2017. My roomate new my information, after she moved out, thats wen my ad dissappeared. So could i please get some assitance with my ad.. Please fill free too reach me at anytime, thank you.

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9:37 am EDT

Backpage http://muskegon.backpage.com/therapeuticmassage/available-now-magic-hands/28969192

Cash and dash 1 white girl 2 white guys 1 black male in rented camaro or other she meets you asks to go to store cigs she uses your money and camaro rolls up black male takes more money go back to her place there are 2 white males there to steal moneyAvailable now! Magic hands!
Posted: Tuesday, June 13, 2017 5:24 PM
Reply

Available now! Magic hands!
Enlarge Picture
Available now! Magic hands!
Enlarge Picture
Available now! Magic hands!
Enlarge Picture
Full body, Nuru special! Great listener. If you need to relax and take care of you that is what I'm here for! Let me help you unwind.
Contact [protected]@[protected] **No Black Men**

• Location: Muskegon

• Post ID: [protected] muskegon

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Update by Tj Sisteenine
Jun 14, 2017 9:39 am EDT

stay away is a scam and illegal activity

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5:29 pm EDT

Backpage a massage with happy ending

I contacted this advertiser and agreed to meet at a single family house(given address is 115 Denver Dr, Manassas VA). But she did not appear to live at this address to my knowledge. She came out to greet me and then asked for money upfront outside of her house. I trusted her so I rendered the money and then she disappears saying she will be back once her roommate leaves. All this is turned out to be a scam and she has done this many times from looks of it all. I am reporting this so no other person should suffer the same scam. Below is one of her posting:

"Hello gentlemen let me pamper you. Non rushed time.
Body 2 body.
Safe and clean place
I will make sure u have the time of ur life.
Satisfaction guaranteed
Call [protected]
Poster's age: 27

• Location: Manassas, Northern Virginia

• Post ID: [protected] nova"

Please see to it that any posts with above phone number is never published on your website. Thank you.

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8:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Backpage my pictures being put up on backpage with out my consent and I want them down immediately!!! put up by ex

My ex put an add on backpage in the service women looking for men of me and I had no clue he did that and I am getting text and phone calls and he put nude pictures of me up there with out my consent I will contact my lawyer if it's not taking down immediately . I want something donre about this . He lives in Utah and I want it taking care of immediately . Thanks

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9:45 am EDT
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Backpage unethical behavior

Someone has been posting my cell phone number and my address in the "personals" section of your website without authorization. It is very disturbing and frankly, quite offensive! I know this posting exists because I have been getting texts all hours of the day and night. This has to stop! My request is to stop posting my cell number by someone I don't even know on your website!
My cell numbers is [protected]. Pease do not post this number! This is what is getting posted without my permission or knowledge!
http://fortmyers.backpage.com/MenSeekMen/married-man-looking-for-some-extra-fun/35121888
they have posted this in the Sarasota section too. Please stop it.
Also, maybe the person has an account and you should penalize them in some way, shape or form? it must be traceable somehow... ?

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10:36 pm EDT

Backpage tampa escort julie

Last fall I contacted Julie (Montague) at the time. I think currently it's Julie Wellend. $500 for evening, $900 for overnight companionship. We made several conversations in the days leading up to her coming to see me. I thought it was odd that she asked me to move from the hotel I was at in north Tampa, one of the other three choices she had researched in north Tampa. The key turned out to be, all of hers are right beside I-75 for quick getaway. She advertises as Honest and real and not fake. I made arrangement for her to meet me ther. She has a story that she is flying in on this long weekend so it's costing her more that what you are paying her. She get to my room (late) because she had errands to run after landing. She gets there. Of course not the same girl in the pictures, but still very attractive. We talked for a few minutes and she excuse herself to the restroom and shut the door. Rambled around in there for a couple minutes, came out and said "ok I feel comfortable. I'm going downstairs to get all my things for the night. She left and never came back. She never responded to my texted again after that. I've changed emails a couple times and changed names, she has responded to them in the same manner as the first time we met. Then I let her know who I am, and I never hear back from her.
Men beware. I lost $1000 to this lady because I did DIdnt know better than to not let her"go to the car to get her stuff" She doesn't have a phone number or email to contact her. You have to contact her by replying the the AD email. Her actual email at the moment is [protected]@gmail.com.
So you have been warned. She is a fake.

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4:43 pm EDT

Backpage scamming money!!!

I have paid money with an Itunes card to purchase credits to be able to post an add twice now at $15 a pop and have not received any credits to date the fist purchase was on May the 8th 2017 and second one today May 23 2017.I do believe the Backpage are scamming people out of there money since they have began charging people for adds I really feel this should be looked into asap!

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10:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Backpage not able to post in 3 days

Im trying to post on the dating site (Women seeking men) and it wont go through. My email address is [protected]@yahoo.com please help asap... I see otber females able to post. I have several ads posted several that are live but I cant even repost them. I never had a problem like this before. I have done everything that they have requested me to do still cant post. Please help

Thank you summer
Ph [protected]

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4:46 pm EDT

Backpage ad not going up

I have emailed customer service OVER 6 times about paying for ads that never go up and/or ads being removed when there's absolutely nothing that violates the terms within an ad. I recently spent $20 in ONE day on ads that never went live and have yet to get a refund, let alone a response to my emails. This is ridiculous. How many times do i need to complain before something is done?!

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1:09 am EDT

Backpage my phone number was used in advertisement in backpage? escorts

Post id [protected] ontario
I am outraged and extremely annoyed with the lack of rules and regulations that are not followed with this website. So that a persons phone number can be posted in such a malicious manner.
I want any information that was provided by this individual. Someone is going to be held accountable for this false advertisement and if you don't cooperate I will be including this organization in my law suit.
I work for the ottawa citizen and I can guarantee. There is going to be some hell to pay.
This is only the beginning.
Obviously you will see my phone number, call me as I will be keeping this number until court.
If this ad is not removed asap then there will be more hell to pay.
If this individual can post more ads, then I will make sure that this website is shut down.

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GR1967
, US
May 04, 2017 2:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have the same problem and have received no response from this website.

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1:14 pm EDT
Featured review
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Backpage - paid ads get "community removed" w/ no explanation - no response from cust. svc. for months

Hello, I have been paying for ads on Backpage for nearly 2 years now. Over the past several months, I have found several of my posts to have been removed, with no explanation beyond "Community Removed." As far as I know, I am following all rules - in fact, the ads that have been removed are literally identical to dozens of other ads I've posted on the...

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7:44 pm EDT
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Backpage backpage credits

Last week I bought credits to fund my backpage account through bitcoin4backpage.com. I never recieved those credits. I just had a friend try and fund my account a couple hours ago through the same site keeping the receipt and STILL no credits! I went through this a couple mobths ago and recieved a very nasty un-businesslike and rude response from bitcoin4backpage...Im wondering if Im dealing with the same guy and more importantly wondering where my money went? Will someone please please please help me? I spend a good bit of money on these ads.
Thank you so very much

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Chris Cobb
, US
Mar 28, 2018 3:54 pm EDT

Don't ever do anything with Backpage Credits~ because you will not get any credits. I did $20 gift card just to try it out & got NOTHING! just as well gave $20 to homeless man on the street. Always submit the gift card directly on the back page site, no 3rd party sites, because they be out shopping & living large off of our coins, we are giving them..

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SxyMax
, US
Aug 31, 2017 9:31 am EDT
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Sold backpage a Walmart gift card, going on two weeks with no credits..I was hoping it was just bitcoin that was a pain but it seems like it's bp period...They have a monopoly on this advertising gig it seems and us little folk are the pawns..smh.

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Nicole Barcalow
, US
Nov 07, 2017 1:31 pm EST
Replying to comment of SxyMax

Did you ever receive them I’m waiting on credits now that I didn’t receive after selling the gift card.

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vxquinn
, US
May 17, 2017 4:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

yep. same thing happened to me. they redeemed my $25 amazon card and never credit my account. tried to get in touch with them many times and i got no reply. so i sent a last angry email and got this lovely response. lmao. he got triggered. DO NOT TRUST BACKPAGECREDITS.COM!

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cindy84
, US
May 07, 2017 6:24 pm EDT
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they did me the same way today this morning i purchase a amazon 25$ gift card an thank god it was not nothing more on that card so i called myself purchasing 5 credits for 10 dollars which was a lie because they wound up taking the whole 25$ out of my card then got some nerve to say in the email if i read the website it said that they cant take out partial payments they had to take the whole 25$ which was a lie too they are some scam artist an i hope they get shut down so i reply back to them the second time no reply the third time they replied after coming off an nasty an rude i hope they get whats coming for them taking advantage an disrespecting us as well

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Monteto
, US
May 01, 2017 5:12 pm EDT

I purchased credits on that site too. Never received the credits. I emailed and emailed... no response. Finally, I sent an email saying that if I didn't hear a response, I would file a complaint with the BBB. Finally, I received a string of obscene emails from the guy. He told me to '### off', 'no one cares about what you have to say', called me a hooker and a ###. Lol. I honestly have never in my life been treated so poorly by a company who's in the customer service industry. I have posted his disgusting emails so you can see what kind of guy you're dealing with. He's crazy.

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Bill Cobb
, US
Apr 27, 2017 3:25 pm EDT

Your not the only person that has happened too, it's happened to several i have talked too. I believe it's a scam, if you used Amazon gift card, just call Amazon thats what a friend did & they just refunded $$ back to her amazon account, for a future purchase. I have no idea how that bitcoin mess works, i even emailed Back page and told them about it & of course no reply. Moral of the story~ if a company doesn't provide their phone number or mailing address something "scummy" is going on, as they do not want to be found.

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3:19 pm EDT
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Backpage - my tou compliant ads being removed with no explanation or refund!

For more than a month now I have been reporting reoccurring ads that break the backpage tou! Some times they are removed most times they are not! Today 3 of my ads were removed after I used the same language from theses ads in my ad. I'm just curious as to why the tou is enforced on some but not on others. I have reported some of these ads myself! So since...

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4:23 am EDT
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Backpage backpage credits

I have been waiting for 5 days now for my money to post to my account. I even put more money on yesterday hoping it would go through and it hasn't. This has happened several times in the past since switching to bitcoin. Where are my credits? I am getting no response with numerous emails. I have ib the past received some nasty responses from your customer service representatives, which I still have the emails. I am fed up with your payment system. It sucks!

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