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They twice sent me wrong order
I bought sleepwear from the company www.backinthesaddle.com. I ordered size M, but they delivered the size L. Of course it was large for me, and I wanted to change the order. I returned the sleepwear back, but these jerks again sent me wrong sleepwear. At this time, they sent me wrong design. I asked to return money back. I returned the order, but they still haven’t paid me. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.
Seller took money for the order and stopped to communicate
I bought blouse and jacket from www.backinthesaddle.com, and the seller stated that his production was authentic and good-quality. He replied to all my emails, but after I ordered and paid for it, the seller didn’t provide any confirmation info as well as he stopped to reply. I sent multiple emails, but no response. I have no idea what to do now. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.
false advertising
Back in The Saddle sent me an email offering a 15% discount until December 5. I placed an order on December 4 for $42.89. All through the ordering process I kept waiting for the discount to show up. It never did. Within MINUTES of placing the order, I contacted Customer Service via email, inquiring about the absence of the 15% discount and telling them to cancel the order if they did not intend to honor their promise.
THIRTY-NINE MINUTES LATER, totally ignoring my request, they emailed an "Order Confirmation". I responded by telling them NOT TO SHIP the order if the total remained at $42.89.
On December 6, I received a "Shipping Confirmation". I emailed this company four times trying to cancel this order. They continued to ignore my pleas. Their "Customer" Service is non-existent ... incompetent and dishonest.
Please do not purchase anything from this online retailer.
I purchased a couple of items for a niece of mine who loves horses. Since then, I have been charged monthly for a VIP membership which I never signed up for. I was charged $14.95 every month from 1/17/2021 to 1/11/2022. Please help me to recoup the monies I have paid.
I only wanted to order a gift for a family member and now have a recurring charge for a VIP club I neither need nor want. Please cancel immediately.
Placed an order for Christmas on 11/24. One item shipped, called 4 times for info on other items - was guaranteed that everything would ship 12/19. On 12/27 items still haven't shipped. Asked to cancel order, was told they would get it cancelled tomorrow. Wish me luck because so far everything has been incompetence and outright lies.
I agree with your comments...I tried many times to cancel an order by e-mail, but was ignored completely. The item was shipped anyway, and when I called, I was told to write "refused" on the package, which I did, and mailed it back. A month later, still no credit on my account. I called and asked when I would be credited, and they said to give it a little more time. I gave it another month...still no credit. I just called again, and I was told I'd be credited within 72 hours. I'm waiting to see what, if anything, happens.
About Back In The Saddle
The website features an extensive collection of products, including apparel, jewelry, home decor, and gifts, all designed with a horse lover's passion in mind. The products are carefully curated to ensure that they meet the highest standards of quality and style, making them perfect for anyone who loves horses.
One of the things that sets BackInTheSaddle apart from other equestrian retailers is its commitment to customer satisfaction. The company offers a 100% satisfaction guarantee on all of its products, ensuring that customers can shop with confidence. Additionally, the website is easy to navigate, making it simple for customers to find the products they need and place their orders quickly and easily.
BackInTheSaddle also offers a variety of resources for horse lovers, including informative articles and tips on horse care, riding, and training. The company's blog is a great resource for anyone who wants to learn more about horses and the equestrian lifestyle.
Overall, BackInTheSaddle is a top-notch online retailer that offers high-quality products, excellent customer service, and a wealth of resources for horse lovers. Whether you're a seasoned rider or just starting out, this website is a must-visit for anyone who loves horses.
Back In The Saddle Customer Reviews Overview
One of the most frequently mentioned positive points in BackInTheSaddle reviews is the website's extensive selection of products. Customers appreciate the variety of items available and the fact that they can find everything they need in one place. The quality of the products is also highly praised, with many customers commenting on the durability and longevity of the items they have purchased.
Another positive aspect of BackInTheSaddle is the company's commitment to customer service. Customers report that the company is responsive to inquiries and concerns, and that they go above and beyond to ensure customer satisfaction. The website is also easy to navigate, making it simple for customers to find what they are looking for and place orders.
Overall, BackInTheSaddle is a highly regarded online retailer that offers a wide range of high-quality equestrian-themed products. Customers appreciate the company's extensive selection, excellent customer service, and commitment to quality. If you are looking for equestrian-themed products, BackInTheSaddle is definitely worth checking out.
Overview of Back In The Saddle complaint handling
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Back In The Saddle contacts
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Back In The Saddle phone numbers+1 (877) 756-5068+1 (877) 756-5068Click up if you have successfully reached Back In The Saddle by calling +1 (877) 756-5068 phone number 0 0 users reported that they have successfully reached Back In The Saddle by calling +1 (877) 756-5068 phone number Click up if you have UNsuccessfully reached Back In The Saddle by calling +1 (877) 756-5068 phone number 0 0 users reported that they have UNsuccessfully reached Back In The Saddle by calling +1 (877) 756-5068 phone numberCustomer Service+1 (800) 865-2478+1 (800) 865-2478Click up if you have successfully reached Back In The Saddle by calling +1 (800) 865-2478 phone number 0 0 users reported that they have successfully reached Back In The Saddle by calling +1 (800) 865-2478 phone number Click up if you have UNsuccessfully reached Back In The Saddle by calling +1 (800) 865-2478 phone number 0 0 users reported that they have UNsuccessfully reached Back In The Saddle by calling +1 (800) 865-2478 phone numberOrders+1 (800) 865-2478+1 (800) 865-2478Click up if you have successfully reached Back In The Saddle by calling +1 (800) 865-2478 phone number 0 0 users reported that they have successfully reached Back In The Saddle by calling +1 (800) 865-2478 phone number Click up if you have UNsuccessfully reached Back In The Saddle by calling +1 (800) 865-2478 phone number 0 0 users reported that they have UNsuccessfully reached Back In The Saddle by calling +1 (800) 865-2478 phone number
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Back In The Saddle addressP.O. Box 3336, Chelmsford, Massachusetts, 01824-0936, United States
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