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1.0 28 Reviews

Bacardi Complaints Summary

0 Resolved
28 Unresolved
Our verdict: Engaging with Bacardi at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Bacardi reviews & complaints 28

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D
8:01 pm EST

Bacardi bacardi limon

Hi I been drinking Bacardi limon since 96 my [censored] never had a issue buy 2 bottles a week my last 2 bottles had a funny old smell to it can't explain I but like it's old not good I been drinking it for to long I'm really mad I'm from Philadelphia I should be the face of the company as much as I drink it so I get to Indianapolis this weekend for my daughter cheer competition and I go to a liquor same smell what's going on we don't suppose to have nothin liquor smell that's 4 bottles I had that wasn't right

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J
8:18 am EST

Bacardi bacardi rum bottle glass

Hello. We are writing to let you know we bought a bottle of your wonderful rum to celebrate Thanksgiving. When my husband went to open it, the entire top of the bottle broke filling the bottle with glass particles and we had to throw iut the entire bottle that cost 25 dollars. I am not a company just a regular person. Is there any chance of getting reimbursed? Thank you for your time. Please see attached pictures.

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M
6:21 pm EDT

Bacardi lemon bacardi

over the last few months i have been getting bottles of limon bacardi that taste funny and have had to pour them down the sink. It tastes and smells bad and actually got one liquor store to exchange the bottle i had bought. I am not going to be buying it any more as it is a waste of money to me. I used to enjoy limon bacardi but tired of this bad tasting liquor now.

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Darylbrothers
, US
Jan 18, 2020 8:04 pm EST

That’s the taste I’m getting I’m piss

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V
1:03 am EDT

Bacardi Bacardi limon

i purchased this bottle and found this fungus like things inside.this is a sealed bottle. i dont know weather they will replace this bottle or not. but this is the quality of stuff. also this is my first experiance . bacardi was my fav brand.now i doubt. i am also moving some legal activities.photo added. i dont know how you will response.i dont know what is that thing inside.i really doubt how can i drink this polluted thing.
thank you.

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R
12:50 pm EST

Bacardi retro payments u.k. contract

We have been a loyal customer of Bacardi for many years and never had a problem. We sell all the Bacardi products and all the range from the enlarged group. Never have I had to complain. We have invoiced for point of sale activity and retro payments. This had been in process now for over 6 months. No communication with our local representatives and no sign of any money agreed by our contract.

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R
7:03 pm EST

Bacardi 26ozer of Bacardi white rum

When i opened the bottle it tasted of water and No flavor or smell of alcohol at all. i am not happy with Bacardi right now and then took it back to liqour store and they told me to contact Bacardi so i did. Would like to compensated for this.I am a very loyal consumer Bacardi white rum. I was upset and throw the bottle away. My name is richard wells

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4:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bacardi No Rebate Sent

I thought that perhaps you might have some insight on what to do about a rebate that we never received from Bacardi from last Decembers' $45 Holiday Rebate Offer. Starting in March we contacted Bacardi about not receiving the rebate. We were repeatedly told that there was great demand for this offer and to not worry, we will receive our check. We called repeatedly in the weeks after and were told that they couldn't understand why we didn't receive the check. Finally we were informed in July that the company they use to issue the rebate said that they never received our rebate information and that it was too late to submit anything to receive our rebate. The Bacardi representative told us that there was nothing they could do. We were infuriated that it took so long for the rebate company to inform us that they never received our information. At the time we mailed off the rebate information we kept photocopies of everything: the rebate form, the receipt, when we sent it, and for how much. I asked the Bacardi rep why it took so long for the rebate company to respond and what the point of keeping photocopies is if a person has no recourse for re-submitting the information. He didn't have much of a response to that except that he was sorry that things went this way. We are very disappointed in how this whole thing went and we want further action taken to prevent this from happening to other people. It leaves a bad taste in our mouth for doing any future business with Bacardi.

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Boycott Bacardi
, US
Oct 19, 2016 1:05 pm EDT

Arrowhead Promotion & Fulfillment Company, Inc. that offers Bacardi rebates appears to be a scam. I sent in my rebate for Summer PORTFOLIO up to $20 MIR. After numerous inquires about the delayed rebate, I was finally informed that conveniently the submission did not contain a receipt. The supervisor was completely unprofessional. Numerous calls to different entities confirmed the indifference that allows such scams. DO NOT buy Bacardi products if rebating scamming is a concern. I appeal to the District Attorney to investigate fraudulent business practices by Arrowhead Promotion & Fulfillment Company, Inc. These scams work on customer reluctance to complete, follow up and pursue rebates.

My complete post is allegations and option.

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Chuck Dewitt
, US
Sep 20, 2016 8:01 am EDT

In early june i bought 6 bottles of bacardi rum with a rebate of 30.00 for 3 bottles my nabor got the other 3 bottles, we both sent in for the rebate, but haven't recived anything from you yet could shead any light on this problem? chuckldewitt@aol.Com 1429whittier dr. Neenah wi 54956

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GL in WA
Seattle, US
Dec 15, 2014 6:11 am EST

My experience was similar. The rebate amount may have been around $30 though. Although I thoroughly researched that I had chosen the proper products, they tried to say I didn't. I got 3 bottles of 151 Bacardi Rum and one bottle of a 12 year scotch on the list. They finally agreed with me and I did get the check. My remedy was that I kept the unopened 4 bottles with receipt until the rebate arrived allowing me to return them if necessary. I think I told them this.

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KCTHE11
Walworth, US
Mar 20, 2014 6:09 pm EDT

I sent my materials in December for the Holiday Rebate (and did photocopy, as I always do). I got a letter in Jan 2014 telling me the products were not eligible for the offer and requested that I send the materials again to Grand Rapids but to a different PO box. I did as they asked, with an attached letter asking why THEY did not just forward to the new PO box instead of sending this back to me. I knew right then it was a death spiral. Now, 3 months later, I get the same letter back with yet another PO Box. Not quite sure what business model they are using for success, but they are paying someone to stuff envelopes and paying postage to perpetuate this fraud.

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cassidy millard
Sauk City, US
Mar 13, 2014 9:19 am EDT

I also sent in a rebate form and receipt to receive 30.00 back after spending $90.00 dollars or more. I have not received anything back and I guess I will stop looking for it. If this is the way the Bacardi company does business with false ads and info I guess its time to change to a company that stays true to what they offer.

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al19
SweetGrass, US
Apr 11, 2011 10:47 pm EDT

I sent them the rebate form and bill... but did not photocopy it. I never received the rebate either, but have no proof to show them Very Sad

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M
10:57 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bacardi - Theft

On a recent trip through American Airlines, they robbed a bottle of Bacardi Reserve Limited edition and a large bottle of Carolina Herrrera perfume. How are the employees being supervised??

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+1 (787) 788-1500 +32 24 234 811 More phone numbers

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www.bacardilimited.com

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