Menu
BabyBooFashion
BabyBooFashion Customer Service Phone, Email, Contacts

BabyBooFashion
reviews & complaints

www.babyboofashion.com.au
www.babyboofashion.com.au

Learn how the rating is calculated

1.0 21 Reviews

BabyBooFashion Complaints Summary

0 Resolved
21 Unresolved
Our verdict: Engaging with BabyBooFashion at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for BabyBooFashion has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of BabyBooFashion. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

BabyBooFashion reviews & complaints 21

Sort by:

Newest BabyBooFashion reviews & complaints

ComplaintsBoard
J
12:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

BabyBooFashion Service

I ordered a forma dress for my daughter. For context we are in the US and BABYBOO is an Australian company. Due to the distance it took a while to arrive as expected. Unfortunately the dress did not fit and we would not have received a new dress in time for my daughters event. Their company website states there is a 30 day return policy however, they only issue store credit no refunds which is not actually a return. When I reached out to them about a refund considering the circumstances they would not budge even though I made it explicitly clear we would not receive a replacement dress in time. The circumstances of our situation should have been taken into consideration especially given there was not a store locally where she would have been able to try it on before we purchased it. I would not purchase another item from them, especially if you are not local.

Claimed loss: $145

Desired outcome: Refund

Confidential Information Hidden: This section contains confidential information visible to verified BabyBooFashion representatives only. If you are affiliated with BabyBooFashion, please claim your business to access these details.

Read full review of BabyBooFashion
Hide full review
ComplaintsBoard
G
10:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

BabyBooFashion - I got two dresses for my birthday.

Hello, I ordered two dresses from your website for my birthday it says it was delivered the day after. I never received it , I have checked with my next-door neighbors and already contacted your customer service. I spent almost $200. It’s kind of messed up that I didn’t even get my birthday dresses and if I did get them I’d like to send them back but I...

Read full review of BabyBooFashion
ComplaintsBoard
A
2:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

BabyBooFashion - Makalita maxi dress - blush - xs

We purchase the Makalita Maxi Dress - Blush - XS after checking the measurements on the website and paid for express shipping for my daughters ball. The day the dress arrived my daughter tried it on and it didn’t fit. The ‘hips’ of the dress did not fit on her hips, but higher up her torso. The extra fabric hung loose above her hips and looked wrong. The...

Read full review of BabyBooFashion

Is BabyBooFashion legit?

Our verdict: Complaints Board rates BabyBooFashion highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 0% resolution rate for complaints about BabyBooFashion raises questions. Diligently reviewing BabyBooFashion's client feedback and resolution practices is recommended for those considering BabyBooFashion's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

BabyBooFashion earns 87% level of Trustworthiness

Excellent Trust Notice: BabyBooFashion near-perfect at 87% trust. Use with confidence, maintaining usual caution.

  • BabyBooFashion's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the babyboofashion.com.au. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Babyboofashion.com.au has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The babyboofashion.com.au may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
O
7:31 pm EDT

BabyBooFashion Dress completely different colour to what was advertised. Cece Midi Dress in Rose Pink

I purchased the dress on the weekend under order #717851 and upon receiving it, it is a completely different colour to what was advertised. I have emailed 3 times since and regardless of your operating hours stating you are open, no one has gotten back to me. This is really poor customer service and very poor quality of clothes, to advertise one thing and then send the item in a completely different colour.

Please get back to me asap, I am in desperate need to resolve this.

Desired outcome: I would like a full refund and to return the item. I have a wedding coming up in the next week that this was for, and I desperately need my money back so that I can find something else!

Read full review of BabyBooFashion
Hide full review
ComplaintsBoard
A
2:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BabyBooFashion I’d like a refund, and a response. Take accountability for your mistakes.

When I bought this dress I read many reviews and most were good, but some were bad and now I see why they had multiple reviews that states the same thing. First off, I’d like to state that this company has ZERO customer service satisfaction, when I bought my dress I immediately filed a complaint with them when I found out this dress was fault in 4 different ways and was unwearable. They got back to me pretty quick saying that I need to send the dress back and they will pay for shipping. Shipping from Canada isn’t cheap so it was going to be $60CAD, I asked them they told me I can keep the dress, and they will refund me or give me a store credit. I asked for a refund then they proceeded to tell me they would only give me 50% refund. This dress was very very expensive and shipping was also expensive I wasn’t asking to be refunded the shipping as I understand but I wanted to fill money for the dress. Then time went on and they told me they could give me a 120% store credit from my price of purchase. I didn’t want more money for the store all I wanted was my money back, so I asked them why they could give me a store credit of 120% rather than a refund for less then I actually spent. Keep in mind that this has been going back and forth for about a month and half now. After complaining they just totally stopped responding and I haven’t heard from them in 2 weeks nor got any money back.

Read full review of BabyBooFashion
Hide full review
ComplaintsBoard
M
12:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BabyBooFashion Clothing Item

If a clothing item you purchased does not fit your body right in any way, shape, or form, you will not get a refund. If the item is defective, you will not get a refund. You will only get store credit. On top of that, you must pay shipping return costs which are $20 (USD) for first claa mail which, the company does not send your purchased product to you in that manner. This business is a scam.

Read full review of BabyBooFashion
View 0 more photos
Hide full review
ComplaintsBoard
K
9:08 am EST

BabyBooFashion Dresses/refund policy

I ordered two dresses on November 22. I hadn’t received any information on the shipping so I contacted the company because I needed it before December 2. I also paid for Xpress shipping to be able to receive it in time. After a week of waiting I contacted them and asked them what was the progress of my order? They informed me that my item was a pre-order and that the entire order would be held until it was received. I went back to check the email I received after ordering to see which item was pre-ordered but neither item was labeled as such. I sent back an email and stated that neither of the items were received. I have not received any shipping information and that I would not receive the items in time so I would like to get a refund. They informed me they do not do refunds only store credit. I stated because I have not received shipping or the items, I don’t understand how I cannot receive a refund. They sent back an email and stated that they do not issued refunds on pre-ordered items and that I will not receive a refund but a store credit instead. My complaint was that I will not receive the items in time after paying for express shipping so I am trying to cancel the order. So now I don’t have the items or shipping information. Basically they falsify items for sale and do not follow through with actually shipping what you paid for. BEWARE! Do not order from this company!

Desired outcome: I just want a refund for items not received and I’m in the timeframe requested.

Read full review of BabyBooFashion
Update by Kelz Simone
Dec 01, 2022 9:20 am EST

Do not use this company!

View 0 more photos
Hide full review
ComplaintsBoard
K
4:06 pm EST

BabyBooFashion Dress

Ordered a dress from them for the first time. They trick you to buy with overturned pictures, what doesn’t show the quality. Got my dress and it was huge disappointment. Quality is straight from China cheapest manufacturer. Also they don’t offer a refund, because this is how they earm money, because they know they trick people to buy and there would be too many returns otherwise. I don’t want to order anything from them anymore, but they only offer store credit, I’m really disappointed and want my money back

Desired outcome: Full refund

Read full review of BabyBooFashion
Hide full review
ComplaintsBoard
R
4:38 pm EST

BabyBooFashion My package never arrived

My package never came in. After approximately a month of waiting for my package, I contacted customer care to let them know I never received my package. They did respond in a timely manner, and they stated they were going to contact their shipping company to attempt to resolve the issue. After 6 days of zero answers about where my package was, I asked for a replacement item which customer care stated they could not give me at that time. Now, 8 days later I have asked for a refund of my money through customer care and have not received an answer. The money has already been taken out of my account for a package I never received. I understand it is not BabyBoo’s fault the package was lost by the shipping company, however, it is unacceptable I have not received a refund or replacement item by now. I still have no answers, but I will keep following up with customer care in attempt to receive the package I paid for or receive a refund for the package I never received. I am extremely disappointed with my experience

Desired outcome: Reimbursement

Read full review of BabyBooFashion
Hide full review
ComplaintsBoard
A
1:53 pm EDT

BabyBooFashion Product never arrived

I ordered a dress and some accesories from Babyboo. After threee months and the package not arriving I contacted them to find out about the products since it never arrived. Their response is that I should be the one to inquire about the package and that they say that they are not responsible for lost packages and yet the use a cheap shipping service.
Awful customer service. I will nver buy anything from there irresponsible business.

Desired outcome: Reimbustment of my money

Read full review of BabyBooFashion
Hide full review
ComplaintsBoard
B
6:21 am EDT

BabyBooFashion Babyboo Fashion

I'm afraid I won't recommend BabyBoo Fashion to my worst enemy. My teenager daughter decided to buy a dress from this online retailer apparently based in Australia. It arrived late and had to sent it back paying £10 as they don't cover returns! I'm still waiting for my refund. Their customer service is a disgrace. Particularly a woman called Lauren who is very rude. I would certainly keep away from this shop! I have lost a about £110 including the cost of the goods plus the postage... I find it hard to believe that this is a "fashion start-up" as they pretend to be… No start-up will treat their clients like this…

Desired outcome: Refund

Read full review of BabyBooFashion
Hide full review
ComplaintsBoard
S
4:31 pm EDT

BabyBooFashion Worst quality and unhelpful customer service

I recently purchased from Babyboo and wore my pants once. The whole top seam unraveled and I can not wear them again. Babyboo refused to refund or credit. Be very careful purchasing there clothes the quality is awful and you might only get 1 wear. Shame on this company

Desired outcome: Refund

Read full review of BabyBooFashion
View 0 more photos
Hide full review
ComplaintsBoard
Z
5:16 am EDT

BabyBooFashion Return

I have emailed and tried to get in contact with someone several times and still yet to hear anything about my return. I'm also a big fan of babyboo products however after this experience I don't think I will shop here again. I've sent back 4 dresses that I didn't like I'm
Happy with a credit note so I'm not understanding what the actual problem is?
How hard is it really to communicate with your customers? Not happy that's for sure!

Read full review of BabyBooFashion
Hide full review
ComplaintsBoard
S
1:07 am EDT

BabyBooFashion Sent wrong size, will not respond to my emails.

I ordered a dress in a size small and was sent a XS before I properly checked I was desperate for the dress so ordered another in a medium. Realised after I ordered they sent me the wrong size to what I ordered. I've sent 3 emails and still have not had a response now I am stuck with 2 of the same dress and neither of them fit me. Disgusted I can't even get a response.

Desired outcome: Reply to my emails, and refund my money for your mistake.

Read full review of BabyBooFashion
Hide full review
ComplaintsBoard
C
3:05 am EST

BabyBooFashion Returns

I returned 2 dresses I was told they do not do refunds despite only needing one of the dresses for a wedding so I could not get a refund. Their procedure was not clearly labelled on their website. I then used the gift card to purchase some other goods they were not suitable. They were returned 4 days later with me funding the postage because the company doesn't even do free customer returns! 4 weeks later I have heard nothing back. I proceeded to email the company only after I emailed did I get any contact from them. They are refusing a refund because they claim one of the items (fully tagged and in complete packing) has marks on it! There was no response in regard to the other 2 items purchased and my refund there. I would like to escalate this as soon as possible and as highly as possible as it's an appalling company who should not be in operation

Desired outcome: Full Refund

Read full review of BabyBooFashion
View 0 more photos
Hide full review
ComplaintsBoard
J
12:42 am EST

BabyBooFashion Never got order it’s a scam

This store is scamming people. I placed an order that was never shipped out - and they refuse to refund my money.

I was never informed about anything and had to reach out to them.

Do not order from this company yoy will never get your order and they will steal your money.

Read full review of BabyBooFashion
Hide full review
ComplaintsBoard
S
6:23 pm EST

BabyBooFashion Refund

Unfortunately I order 2 dresses and was deemed to be lost in transit and was advised by AusPost to contact the merchant to organise a refund and if I provided the reference number - it will be rectified quickly as the merchant has a contract with AusPost to have a turnaround within 48hrs. It's now almost the end of Nov and have reached out to babyboo several times with no response at all and then eventually advised they need AusPost to say in writing that the item is lost which is not protocol AT ALL nor AusPost do this as part of their procedures for any lost items. I've relayed this information and yet again no response.

I've been purchasing items from this company for several years and never had an issue. I'd like to think that after all this time, something as simple as responding to an email or an acknowledgement would be the minimum given the stuff around by all parties involved.

So not only I don't have the items but i'm out of pocket also. It is beyond frustrating and so disappointing on so many levels that this has occurred.

Read full review of BabyBooFashion
Hide full review
ComplaintsBoard
L
5:21 pm EST

BabyBooFashion Refund

I bought a couple items didn't like one so I sent it back & they gave me credit to order something else so I did. They then emailed me a few days later saying there was a problem and the item was out of stock so they would refund me the $89.90. I waited a month didn't receive the refund, emailed again they said they fixed it. It is now 3 months later I'm still emailing them & nothing. I can't believe Instagram influencers promote this [censored] company.

Read full review of BabyBooFashion
Hide full review
ComplaintsBoard
M
9:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BabyBooFashion Bad quality products, terrible customer service, impossible returns system

I have shopped with babyboo fashion twice now. The first time I didn't have too many problems, though the dress I ordered did not exactly match up to the quality of the dress pictured on the website. The second time I ordered from them, the items I received were ridiculously cheap-looking and not as pictured. A bathing suit I ordered was see through, yet they STILL wouldn't let me return it. It doesn't matter if you have a policy against returning bathing suits, because if your customer can't wear your item through no fault of your own, then that customer should get their money back. I doubt I will get any money back for the other items I tried to return because they are impossible to communicate with and are completely unreasonable.

Read full review of BabyBooFashion
Hide full review
ComplaintsBoard
A
1:16 pm EST

BabyBooFashion Shipping, customer service, quality, refunds

I ordered several items and put in the initial welcome code to receive a discount for my first purchase. It did not work. I emailed them and asked them to apply it and they refused. They held my order though until I sent them proof of my id and credit card since the order was over $300 dollars. During this time they still refused to apply the discount. They then ran out of stock for one of the items and assured me I would have a credit on my account for it. I have no credit on my account. My items arrived and one of them is just flat out not what I ordered, the other has rips and loose stitching everywhere. I have been trying to email and contact them with no help. I have commented on their instagram to try to get a response and they have blocked me. the company is a scam DO NOT buy from them.

Read full review of BabyBooFashion
Hide full review

Frequently asked questions (FAQ) about BabyBooFashion

Expand Collapse all
What is Babyboo Fashion, and is it a legitimate company?

Babyboo Fashion is an online retailer that specializes in women's clothing and accessories. Whether or not the company is legitimate would depend on their reputation and customer feedback.

Are there any reviews or feedback from customers who have purchased items from Babyboo Fashion?

Yes, there are likely many reviews and feedback from customers who have purchased items from Babyboo Fashion. Checking these reviews can provide insight into the legitimacy and quality of the company's products and services.

Is it safe to make purchases through Babyboo Fashion's website?

It can be safe to make purchases through Babyboo Fashion's website, provided that the website is secure and the company has a good reputation. It is important to check for secure payment methods and look for any red flags, such as overly low prices or poor customer reviews.

How long has Babyboo Fashion been in business, and what is their reputation?

The length of time that Babyboo Fashion has been in business can be an indicator of their reputation and legitimacy. It is worth researching the company's history and checking for any customer feedback or reviews.

What kind of payment methods does Babyboo Fashion accept, and is it secure?

Babyboo Fashion may accept various payment methods, such as credit cards or online payment options. It is important to ensure that any payment method used is secure and protected from fraud or theft.

What types of products does Babyboo Fashion offer, and how is the quality?

Babyboo Fashion offers a wide range of women's clothing and accessories. The quality of the products can vary depending on the specific product and the manufacturer.

Are the prices at Babyboo Fashion competitive compared to other online retailers?

Babyboo Fashion may offer competitive prices compared to other online retailers. However, it is important to ensure that prices are not excessively low, as this may be a red flag for a scam or poor quality products.

Does Babyboo Fashion offer any customization options for products?

Babyboo Fashion may offer customization options for products, such as selecting preferred sizes or colors. It is worth checking the company's website or contacting their customer service to inquire about available customization options.

How fast is the shipping process for products purchased on Babyboo Fashion's website?

The shipping process for products purchased on Babyboo Fashion's website can vary depending on the location and the shipping method used. It is worth checking the company's website or contacting their customer service to inquire about shipping times.

What is Babyboo Fashion's return policy, and are there any hidden fees?

It is important to check Babyboo Fashion's return policy before making a purchase, to ensure that returns are possible and to understand any associated fees or requirements. Hidden fees should be avoided.

Are the customer service representatives at Babyboo Fashion helpful and responsive?

The quality of customer service at Babyboo Fashion can be an indicator of their legitimacy and customer focus. Checking customer reviews and feedback can provide insight into the helpfulness and responsiveness of the company's customer service representatives.

Can I make changes to my order once it has been placed on Babyboo Fashion's website?

Babyboo Fashion may allow changes to orders after they have been placed, but this may depend on the company's policies and the specific product purchased. It is worth checking the company's website or contacting their customer service to inquire about available options for changing orders.

Are there any discounts or promotions available when shopping at Babyboo Fashion?

Babyboo Fashion may offer various discounts or promotions throughout the year. Checking the company's website or signing up for their newsletter can provide information about any available discounts or promotions.

Does Babyboo Fashion offer any sizing guides or measurements for their products?

Babyboo Fashion may offer sizing guides or measurements for their products, which can be helpful for ensuring proper fit. It is worth checking the company's website or contacting their customer service to inquire about available sizing information.

Are there any import fees or taxes associated with purchasing products from Babyboo Fashion?

Import fees or taxes may apply when purchasing products from Babyboo Fashion, depending on the location of the buyer and the destination of the products. It is worth researching the import requirements for the specific location and product.

What is the process for tracking shipments of products purchased on Babyboo Fashion's website?

The process for tracking shipments of products purchased on Babyboo Fashion's website can vary depending on the shipping method used. It is worth checking the company's website or contacting their customer service to inquire about available tracking options.

Is Babyboo Fashion a reputable company, and are there any red flags to be aware of?

The reputation and legitimacy of Babyboo Fashion can vary. It is worth researching the company's history and checking for customer feedback and reviews. Red flags may include excessively low prices, poor customer service, or a lack of clear return or refund policies.

How can I be sure that the products I receive from Babyboo Fashion are legitimate and not counterfeit?

Ensuring the legitimacy of products purchased from Babyboo Fashion can be important. Checking for the use of reputable manufacturers and checking for any inconsistencies or poor quality in the products can be indicators of counterfeit products.

Does Babyboo Fashion offer any warranty or guarantee on their products?

Babyboo Fashion may offer warranties or guarantees on their products, such as a satisfaction guarantee or a warranty against defects. It is worth checking the company's website or contacting their customer service to inquire about any available warranties or guarantees.

What is the general consensus among industry experts regarding Babyboo Fashion's legitimacy and quality?

The opinions of industry experts regarding the legitimacy and quality of Babyboo Fashion can vary. It is worth researching the opinions of industry experts and checking for any relevant certifications or awards that the company may have received.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact BabyBooFashion customer service

Website

www.babyboofashion.com.au

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with BabyBooFashion?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BabyBooFashion Customer Service. Initial BabyBooFashion complaints should be directed to their team directly. You can find contact details for BabyBooFashion above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about BabyBooFashion. Discuss the issues you have had with BabyBooFashion and work with their customer service team to find a resolution.