Babies "R" Us
reviews and complaints

My daughter in law is pregnant two and a half months, if we go to a babies r us we will be forwarned.thankyou we live on the east coast

Went on the internet to register for $500 win, no success at all finding site. Store #9547 Great baby clothes, so so prices, good service...exicted my granddaughter is havimg her first baby. a baby girl, young, still going to college, babies father college graduate/with granddaughter, saving to buy first home. Good, loving young couple, whole family 100% exicted. Me great-grandmother young, 57 years. Wish I could afford to buy all they need for their first baby they deserve it. Good, hard working,
reliant, responsiable, church going young couple, always doing the right things, right all the time, never complains about anything...Really great couple, the kind all parents wish they had.
My great-granddaughter will be truly blessed to have these parents by her side.

They cater to babies but yet it's way overpriced and would choose target prices over them. Half their products are constantly being discontinued. Half the time there coupons are useless because you are unable to use them towards half the products you purchase and the "Rewards" card I had a question about and had to be directed to "Toys r us" you have your name on it you should have some knowledge.Seems like there is always an inconvenience.

Store 6431
Access code [protected]
My name is Heather & Shervin employee #1519730 was very helpful & i gv her 100% in customer service

same thing happened to me! and the customer service was appalling. I tried to fill out survey and couldn't even access it...and it was the same day! terrible company! terrible service! first pregnancy and regret registering there

Can not locate any online survey that will take my receipt.So might as well for get it, just remember what goes around comes around sad that companies cannot be honest. Thank You Sadly, Phx. Az.

There is a time limit from the date of the code or date of purchase in which you have to fill out the survey or it expires.

FOR A CHANCE TO WIN $500.STORE 6443.ACCESS CODE [protected].PLEASE HELP! I NEED HELP ! MY DAUGHTER PREGNANT.THANK YOU. I LOVE BABIESRUS...

I could desperately use the$500 win survey with Babies R Us Having a problem finding or unable to register for a survey. Store6384 Peabody MA . Access code [protected]. Please Help ! I would very much like to be that winner. Tried my best for the survey but looks like I am not the only one that can't get survey.

I am asking that you Honor Survey to Win $500 with Babies R Us and send me my winnings.

Thank You
Sincerely
Joanne Rosato
27 Newbury Street, Lot 26, Peabody, MA 01960
[protected]

I also got a receipt with info, "For a chance to win $500!" Also no website to be found, Bummer. Also had trouble with gift registry at store, and big trouble trying to redeem coupon. Now I'm really bummed out!

went into store 9544, and had to do an exchange on a gift. Customer service girl was new and kinda slow, she called for backup then Lety the store manager came over to help. Lety was very helpful to her and us waiting in line. She acknowledged we were standing there waiting and said we will be with you shortly. Then I felt better cause I was getting inpatient. Overall the visit was friendly, greeting was done and approach was given. But it was Lety who came to the rescue. Thanks you!

Missed the 45 day return policy by 5 days. Baby ping monitor was purchased to watch my little one from work when I switched from working days to nights. First time I attempted was told I needed different software. Husband tried with new software during the day and he had no luck with this "new" technology. We figured we could still use as regular monitor at home but kept having connection issues where I would go to sleep and it was on next to me but I would wake up to a upset baby and the monitor displaying a connection error. Tried returning in store was told because it was purchased on line had to return on line. After holiday weekend I called online and was told 30th was the last I could return. 5 days late. Today I called back because someone from corporate was suppose to return my call but haven't heard anything 3 days later and was told it could take 3-5 days to get a call back number and was told to contact manufacture to get another monitor. Baby ping product doesn't work with att uverse connection so how is getting another one going to solve anything? Guest service had no response other than siting the fact that I should have bought a warranty. Ask to speak with a supervisor or be given a corporate number was told they were it.ask if they had a CEO and what was the name and she stated they didn't have a CEO. Finally got a supervisor on the line and he stated he would give me a 20% credit as a curtious. I could care less about a 20% credit I wanted a monitor that I could use to hear my baby cry whole she is sleeping and after spending $200 on supposedly the best one. I simply wanted one that works regardless of the type of Internet service I have. Which by the way att uverse is non dsl it is high def and fast. This should not be a problem it should be better. I will no longer purchase from babies r is or toys r us. I will go to Costco or kohls ... Both are closer to means furthermore I would recommend investors to not purchase stock in this company that lacks customer service as well as common sense. I was not asking for a return I even stated I wanted to exchange item. No longer a place where a kid can be a kid

I don't understand how people are angry at how the system works if that's the store policy how can you be angry at a manager or cashier we don't make the rules we are just hired to follow them and further more buy buy baby I hear is going out of business so good luck with that. If the computer does not hold a transaction after 90 days there is nothing we as cashiers and managers can do about that.

Obviously, with their poor customer service they are having financial issues! Just think, they welcome you in the minute you know you are pregnant but will not accept a return after 90 days...something is wrong with this picture! I vote for more Buy Buy Baby stores.

Dr. Dionne Colbert
Douglasville, GA

I was in the Babies R Us location in Clearwater, Fl (#6456) at 12:35 on April 29. While checking out, instead of making friendly conversation, the cashier was complaining about her scanner not working. When she asked for my rewards card, I informed her that I didn't have it with me but asked her to look it up. She proceeded to look up my name, phone number and email and couldn't find my rewards number. So Danielle, the cashier, proceeded to tell me, "we'll I can only assume that you don't have a rewards card!" This made me feel like she was calling me a lier. I didn't appreciate her comment, her tone of voice and her overall demeanor after I told her I didn't appreciate the way she was speaking to me.

While standing there, already upset, I overheard the supervisor reprimand another associate in front of another customer about leaving her register to help another guest. So for the second time this trip, after spending over $300.00, I felt like my business was not appreciated and your employees may need additional customer service training.

wow you are super intelagant and i hope you got your rocks off by being an [censor] to somebody that just experienced something totally unnecessary. hope you get hit by a bus idiot.

dimmylimpstick: maybe you should join the circus where you belong. Have a nice day, loser.

Babies R Us has some of the worst scheduling practices in the retail industry today besides other total injustices. Are you fed up with low wages and a lack of respect? Do you know your rights as a retail worker? If you are having difficulties at work or need help to advance in your career contact the RETAIL ACTION PROJECT now for FREE ADVICE AND WORKSHOPS on the retail industry at info@theretailactionproject.org, 646.490.5925 or visit our website www.retailactionproject.org

I purchased a gift card for my friend's baby before Xmas 2017. When my friend tried to use it he was told it had already been used by someone online. Several weeks have gone by, dozens of phone calls & emails & I still have not been help. They promised they would call me back & never did. I finally stopped my credit card payment & filed a complaint with the Better Business Bureau. I am not used to being treated so shabbily. Obviously I won't be doing any future business with Babies R Us / Toys R Us.

I have a one year old.. The first store I walked into before he was born was babies R us in east hanover NJ. Right there began the experience of the worst customer service I have ever been through at any store. This is no exaggeration. From the managers to the people at the counter, even asking for help to navigate the store for the first time was torture.. I have stopped shopping there now that my son is over one and I can go elsewhere for his things now. The attitude and unapproachibility and the unwillingness to help stand out at every store i have been to.. Including Garden City NY and Massapequa Ny. I tried the latter one after I was treated so rudely and inappropriately by the Manager there at Garden City back in March 2017.. It is just a horrendous shopping experience.. I dont like to remark this way about anyone or anything usually.. This has just tested my ability to remain tolerable about it.. I have no plans to ever shop at Babies R US ever again.. due to this, , I would rather pay more and shop at Buy Buy Baby where there is a remarkable difference in the way the staff treat their customers and help to make the shopping experience enjoyable.
TERRIBLE CUSTOMER SERVICE AT BABIES R US.. I dont want to spend my money somewhere where the people treat you like dirt..

I went in store for diapers and toys to purchase. I show her that there is one deal going in store if you purchase $75 or more u will get $10 gift card. I bought $89 things and i had coupon to redeem. I ask her she says that if i use coupon then i want give you $10 as gift card then i explain her everythings and she said let me cancel your order and somebody else will assist you. I said look my baby is hungry and crying a lot please do it little fast. She turn her head and left the place immediately and didn't answer me.
Unfortunately i had to left the toys and rest of the stuff because of my baby crying i just bought a box of diapers and left the place. I think sue is not belong to babies r us store she suppose to work in some adult store. If she doesnt know that the Babies R Us store is for kids to make happy and calm then just leave that store and do job at some where else?

Babies R Us has a new return policy they put into action in August 2017. Over the years I've purchased several items from them in store and spent thousands. In the past I had never had a problem with any return. However, now they have a new return policy which they have neglected to inform their customers of and, as such, I am not able to return one of my items I purchased since it's just past their new 90 day return policy. I phoned the company's corporate headquarters earlier in the week and have yet to hear back from them.

I took my daughter and newborn granddaughter to the Lynnwood, WA Babies R Us recently to treat them both to a little shopping spree. When I arrived, it was as though we were unwelcome terrorists: customers not only glared at us as though we were criminals (and we dress nicely, are clean and are quiet), some of them audibly mocked us. If that was not a shock enough, after feeling rather unwelcome, we proceeded to checkout and the clerk who served us was detached, scornful and dismissive. We left the store, my daughter's eyes brimming with tears. I will never, ever set foot in another Babies R Us or Toys R Us store again or visit their websites. This experience was wholly inexcusable.

I just want to say that I have never dealt with a store online that has worse customer service policies.

I went into babies r us concord nc on 10/15/2017. I decied to purchase a car seat. I took it up front to purchase it and the price came up 50$ more than the tag on shelf was advertising. I asked to speak to a manager and this is when it went own hill. Shane the "store manager" treated me very poorly. he accuse me of swapping tags. I believe he treated me this way because i am an African american male. He told another manager to escort me out of the store. I am sooooo upset on the way i was treated over the stores mistake. I can not understand why they would not honor a tag that was above the product...

I will never shop at a Babies R US again...

Don't waste your time at this job, I promise you, you will regret it. Sure I know the job markets hard, and its rare to find a job now a days, only take this job unless you have to! And if you do make sure you only work there for four maybe six months tops other wise you'll go insane. First of all when I started they attempted to start me off at 7 an hour and the minimum wage now is 7.02$ an hour or so I hear. I talked them up to 7.50 an hour, and every thing was alright for the first couple months there. Originally the managers there were awesome. However at the start of 2017 there were some changes with the management. People were fired from an already short handed store, hours were cut and I only had 18-20 hours to begin with. For about four to five months I probably on average received 10 hours a week at 7.50$... the check wasn't worth the paper it was on just about. When raises came they said that every one had received a '3%' cut.. however this was not true. People who were good at sales and talking poor people into buying crap they didn't really need received the highest raises. For my hard efforts at selling worthless warranties, and extra products I received packs of gum and candy bars! (just what you need right). Needless to say I was not rewarded for my hard work, and my efforts went un-noticed either that or no one cared. The new store manager (Ryan) they have their has a nice little mouth on him. Asked him for help once and he walked away muttering swear words. I also heard he has temper tantrums and once threw his clip board and swore even more for not making sales that day. One of the other managers (Ken) really made me angry when he made a remark about my appearance... I don't understand how that guys a manger, he simply does not think before he speaks. The only good thing about the job is the a few of the supervisors their the only decent people in that whole dang store! Not to mention if OSHA came in there they'd poop a brick. Because people would carry up to 70+lbs on their head like their from a third world country off very narrow, old, and un-stable ladders from a fairly high self. That store its self actually had the highest amount of workers comp. for Babie R Us store. So obviously no one cares about the employee's to much.

Now my raise was thirty cents... thats right oh lord don't let the almost 700 million dollar R US company go bankrupt for giving me a thirty cent raise and ten hours a week! The management there isn't personable at all, there was no human resources for the last couple months I worked there and piratically no one cared about the employees.

So if thats the kind of people you want to work for, mangers who could care less about employee's safety, and rides them to sell products and warranties no one needs to get some gum! Oh boy! This jobs for you!

I went into Babies 'R Us several months ago and purchased some items for my new grandson. He grew faster than anticipated and my daughter informed me that the items I bought for him would be too small, so I went back to the Citadel location in Colorado Springs, CO to return them. I only had the gift receipt because it had been several months, but it was within the 90 days indicated on the back of the receipt. When going into the store the customer service representative (Ha! that terminology is a joke!) went to process the transaction. To make a long story short, one of the items has originally been misticketed, so they refused to give me a refund on that item, saying it was not on the receipt and then they refused to give me a refund, saying that it was a gift receipt, so they could only give me a merchandise credit. When I made the purchase and they gave me the gift receipt, no one ever told me that you could not get a refund with a gift receipt and it is not stated anywhere in the return policy. The return policy is on the back of the gift receipt and nowhere does it say that a refund can only be done with the original receipt. The two ladies that helped were in no way helpful; they were resistant about the return from the beginning. The only time I have ever made a purchase at Babies 'R Us is the time when I made this purchase. I purchased 6 items at that time and I assure you that I will NEVER shop at Babies R Us again. Other people had told me about the abysmal service they received at Babies R Us, but I guess I had to experience it to believe them.

with shoplifting and fraudelant returns on the rise companies have to protect themselves. i always include a gift reciect with each gift. that way returning it for any reason is not a problem

I gift was purchased for me online. When I tried to return the gift at a store they told me that I could only return the product online and they could not help me. (Everybody was extremely rude, but that is a different issue) First I believe this is poor service because it is the same company and should accommodate their customers. Finally I said fine and tried to return the product online the next day. What I was told was the worst return policy I have ever heard. They said if I wanted to return the product the money would be given back to the person that gave me the gift. First it is embarrassing enough to tell the person I returned your gift, but then I would have to ask them for the money because I returned their gift. THIS IS RIDICULOUS. The policy makes no sense for the customer on so many levels, but if I did return the item and I went back to the person that purchased it for me to get the money I would certainly not spend it at Babies R Us. This policy hurts the company as well. I have filed a complaint with the company and it is not resolved I will NEVER shop there again and I will tell everybody to never shop there. I will also pursue the issue with every agency.

FYI - Closics has NO return policy. And they scam and lie to their customers about delivery times. Just search soemt of the other review websites like Yelp for details.

We had a very similar experience with the stroller. My husband's aunt ordered our stroller system from the registry, however becuase she lives out of town, did so online and had it shipped to us. She ordered the correct stroller and the order form has the correct stroller on it, however someone at the shipping department sent us the wrong one. I immediately called the store who told me that because it was purchased from the internet, they are unable to exchange it...even though they carry both the stroller we were given and the stroller we registered for, in the store! When I called customer service to file a complaint, a woman named Anita told me that the company refuses to change their policies, even though many people have complained, and that they would rather lose business over fixing their horrible policy. That same day we opened our furniture, again the right products were ORDERED, however they delivered the wrong color. Now we are stuck with a different color than what we wanted, because they will not return it. On both occasions, I called customer service and was told it would be 7 business days before someone "had" to get back to me. Apparently they do not want business and are not struggling nor affected by the recession. I also, will never shop there again!

I will also never shop with them again. They have lost me as a customer. Here is my story. I went to a Babiesrus yesterday to exchange a dress that my mother had purchased for my daugter. After waiting in line for 10min I was told by the returns cashier that they no longer take back returns with out a receipt starting today. I then asked for a manager and was told the same thing. I was not wanting to return the dress I was simply wanting to exchange the size. I then asked to read there return policy. No where on there policy does it state that if you do not have a receipt or if they are not able to look it up by credit card that they will not take it back. It simply states that they have the right to refuse my return. My husband and I were also going to be purchasing some other things from there store that day, but since they would not exchange the dress I decided to take my business to another retailer. We will also not be registering with babiesrus for our new baby. They have lost my business and I hope that you will think twice before purchasing anything from them. They are bad to do business with.

just so you know when they mark it as purchased it sometimes can take 24 hours to show up

On 9/13/07 I visited the Babies R US store in Holyoke MA with my 6 months old grandson to return an item received as a gift. As I stood in line with my grandson patiently waiting my turn, another customer came into the line beside me. When it became my turn to do my transaction, the sales clerk ignored me, and acknowledged the other customer beside me letting her know that she will help her. I politely pointed out to the sales clerk that I was next in line. This seem to upset the sales clerk and she continued to ignore me and did not apologized or say hello. In fact, she apologized to the said customer. The sales clerk only concern was questioning me about the return merchandise as if it had been stolen, and opening the sealed box (which was never opened) with the original packaging and tape. Suddenly, the sales clerk stopped what she was doing, and began assisting the other cashier who was by now helping the same customer from earlier. Again, I politely interrupted her, and asked why I was not being helped. I requested to speak to a manager.

The manager to my dismay was very unfriendly. When I added that I felt I had experienced some discrimination by his staff, he totally became offensive. This manager argued with me hovering over my grandson, who was asleep, raising his voice in anger saying... “Well, if you want to hide behind being discriminated against because you are a minority that is your problem!”...“Look around can’t you see how diverse our store is?” To say hiding behind being minority, gay, handicapped, fat, or elderly when discriminated against is stereotyping. To experience any form of unfriendly customer service be it indifference or discriminatory is saying to a guest- "You are not welcome in the store." There should always be a friendly and courteous staff to meet and greet all guests, and make them feel welcome. Especially, a baby store.

I went to the store to make an exchange and the cashier by the name of Danneisha asked me several questions including my name, which I spelled with a double r.she could not understand, so she tell me I should not say double.She told me I have an accent with an arrogance, I was shocked by her rudeness, which other customers in line notice.I immediately asked to speak to a manager, she answerd she was the manager.I then told she should not be talking to me that way if she is the manager.She then continue with her rudeness unapologic about her behavior.I was very upset about this incident.I would like to get a contact of the corporate headquater to further my complaint.I am expecting a reply from this complaint.

I had purchased something from the website and went to the store to pick it up. The associate refused to give me my product without the confirmation email printed out. She would not let me read off the confirmation number. She said she had to see it on paper from the email I was sent. After telling me that what I was telling her was incorrect and being argumentative, she called her manager over and said told her manager in front of me that I was being combative. The manager would not give me my product but was more than happy to return it.

Mommy- you make me sick. stick to what your MOMMY told you, if you dont have anything nice to say dont say it at all.

Babiesrus location: 545 ROUTE 17 SOUTH PARAMUS NJ US 07652, P: [protected]

I went to buy a baby shower gift for a girlfriend of mine. While the registry personnel was helpful, there was only one register open to pay for the item. On a Saturday afternoon?! When I asked a woman cleaning up one of the cashier lines whether her register was open, she simply said "hold on!" in an attitude and to my surprise walked away!

She then walked up to another co-worker, pointed towards me as if there was a problem and then disappeared.

I just had one item so I just stood in the only *long* line to pay for the item. A few minutes later she opened a new cashier's line and looked as if she was bothered by the *long* line. When I got to her and observing her *I don't want to be here* attitude, I just left the item at her register and walked out. I ended up purchasing the item at amazon.com.

Babiesrus, if your employees *don't want to be there*, cut them loose. It'll be better for you because I'm planning on registering at a baby store for gifts. Guess what? I'll probably be registering at buy buy baby or some other store where I feel the attitudes of people working at the store are friendlier.

Get over yourself.

Horrible experience with a ghetto girl suppose to be corporate guest service. Someone needs to notify stock holders pull out quick babies r us is not going to last

What customer service?! DO NOT register at Babies r us if you can avoid it. Website provides no way to retrieve password or access information other than phoning in to their customer service hotline since clicking on the 'retrieve password' link just takes you back to list of all the registries with your name...very frustrating. Further, there is no way to contact anyone other than through their hotline which is supposed to be open 24/7 according to their site; however, if you find you have problems anytime other than working hours you are out of luck...they are NOT available 24/7.

In this day and age and as big a company as BRU is, they should have these computer and customer service glitches worked out. And, if you're pregnant, don't have all the time in the world to go back forth to the store to update/change your registry, I suggest you find a baby retailer who can make your life a little easier...being pregnant is challenging enough!

The return policy is 90 days. & the manager shouldve asked... they couldve still voided it out & rerun it to give store credit

I went to the BABIESRUS store at Rowland Heitghts today to returen 8 items from my 5 different online orders.

When I arrive the store at 10:20 am, there is no one at the customers service, I waited for about 10 mins, still no one, and there are four staffs chatting at the checkout and no customers were there. I asked one of them to help me with the returns.

A shop assistant named SONIA came to help me with returen, she scaned all recipets I broght, then told me she can not find anything in the system, therefore I can not return them.

I showed her all the item I have and asked her to check again with the barcode, she found 3 items in the system and return them.

The rest of them she sais there were no way to return.

In the whole process, she had a extremely cold face and very impatience attitude, this is the most horriable shopping experience I ever had. She is so cold and insolent, I am 8 months pregnent and stood there for an hour, she never lift her eyes to look me in the face. Then she just walked away.

I called [protected] to ask help and asked another shop assitant to help me.

I can't drive and I don't know how to drop them off at UPS to send them back, therefore I followed the instruction of "Hassle-Free Returns" as online purchases can be returned to stores. It turned out that online orders can NOT be returned to stores, I am so frustrated and confused.

This store wellcomes new parents to be with lists and quantities of items needed for their newborn. They sign up for a registry as well as buy many items on their own. This week my daughter in law went to return items that were bought in too large quanties - 12 newborn onesies, she opened 1 package and the baby out grew them before the other package was used. The new laws tell parents not to use bumperguards for health reasons, she had purchased them as they were on her list from things needed from babies r us, she is now setting up her regular crib as the baby is 3 1/2 months old. She went to return these items and useless gifts she has received, she was going to replace them with other items from the store, they refused to allow this.

They are taking advantage of inexperienced parents and are not following the quidelines set up by the medical field to prevent SIVS in newbornes. I as well as all of the other grandparents and people I know are going to get out the word not to shop there. They are running a scam taking advaantage of inexperienced young people.

I am going to try to get in direct contact with them.

I had a similar experience at Babies R Us in Anderson SC. I bought dipers for a baby shower gift, and 5 minutes after I payed for the gift, I realized that I have purchased the wrong size. I went back and the salesperson told me that I can just go back and get the right size without doing a return. I ended up not giving the gift, so a week later I came back to the store with a reciept and wanted to return the items. The salesperson and the manager refused to give me my money back because the box of dipers I had on my reciept was different than that which I wanted to return, even though it was the same brand, unopened, the only difference being the size. So I lost money because their employee was top lazy to do a return! I am never going back to that store again and will not recommend it to anyone ever!
Olga F.
Salem, SC

Good Luck with trying to get ahold of them...I was on the phone with customer service on 2 seperate matters today and both times was told that they have up to 7 days to return a phone call...excellent customer service, wouldn't you agree? I don't understand how a company is allowed to get away with this...perhaps we should all contact the Better Business Bureau.

good luck! their new return policy is horrible. My daughters first birthday was saturday she got two of the same gifts and i tried to return one. they are the only store that sell the bouncin zebra and they refuse to take it back with out a gift reciept wich i dont have. The 1800 number is useless and the workers in the store are the rudest people i have ever met. i spend so much money their i am disgusted with them. i refuse to go their and i will never recomend even a worst enemy to go their. i would rather spend my money at walmart. I have been trying to find a E-mail i can send a complaint to but its impossible!

I also have had problems returning items at the store. I have spent a small fortune on baby items -some of which were very cheaply made and broke shortly after my son was born. Our stroller wheel cracked off during the first use (Graco stroller). We purchased a baby monitor for $200 and it broke before my son was 1 month old. Babies R Us does not take anything back (electronics) after 45 days other purchases must be returned with a receipt within 90 days. I have tried to return items that were in perfect condition and still in the box and they will not accept them. All electronics must be in the original packaging. I think that their return policies are awful, and you should be informed of this before purchasing items there. Other stores that have strict return policies inform you at the checkout -some you have to sign acknowledging that they have informed you of their policies. I think that is the least that Babies R Us should do for their customers. It is very unfortunate that a store with such a great variety of baby items treats their customers so poorly. If anyone knows how to contact them on-line with complaints I would like to know- I don't see customer service on the website -only for on-line puchases. I am another customer who will be taking my business elsewhere and informing all of my friends and family about this so that they don't make the same mistake!
Courtney L.
Atlanta, GA

The company was nice enough to return it once for you. Sounds pretty good too me seeing as you didn't have a receipt. Now your child is 5months so you have probably had this product well past the 90days, so now your complaining that they won't do you any more favors? Call the manufacter, or you shoul dhave purchased their BPP which I have done for every product it covers.

Had you ever thought of contacting the manufacturer and alot of stores dont have the capability to fax because they dont have fax machines. The best option was to mail them to you by fedex. Another question have you ever worked retail? I would say no because you have no idea how much retail people have to deal with on a daily basis. They deal with the biggest a holes and have to bite their tounges maybe think about that next time you want to say somebody had an intelligence problem that was very rude.

Roxy, your comment is ignorant and plain rude. why should we shop at a place where we are treated like [censor]? and by us telling people about our experiences so they can avoid being treated like [censor] is not [censor]ing its helping.
I don't think that you should even be allowed to have a computer to comment on anything with that stupid of a comment you just posted.
Hope me being rude to you is okay, seeing you think its okay that we go to stores where we are spending our HARD EARNED MONEY and get treated the way we do.

Roxy, you are the perfect example of people who should be on welfare due to organic psychological damage. Please get on the system and enjoy the rest of your life on my tab. And have a nice day.

it's ### people like you that make working at babies r us the worst working environment EVER. Imagine having to deal with people that only complain and treat you like they are better than you all day long. Please come switch places with me and then we will see if you still complain. Suck it up or shop somewhere no one wants to hear you ###.

I often ask myself the same question about many stores... Anyone who works in retail seems to HATE customers. They seem to forget that without us, they wouldn't even have a job. They should count their blessings that they are even employed, because these days it's hard to get a job anywhere. I know plenty of people who would love to have their jobs but aren't "qualified". Apparently you need a highschool diploma and college degree to get paid to be a jerk. I purchased a changing table at Baby's R Us a few months back. I was told as I paid for it that someone would bring it from the stock room out to my car any minute. I sat in front with my car running waiting for 15 mins, went back inside and noone even knew what the heck I was talking about. So after getting the guy who helped me to clear the situation up, I stood and waited while they paged the stockroom guy to come up... He comes up there beyond pissed and cussing at the girl because he's trying to "take his break in 5 mins" Not that he was on break, but he didn't want to do anything workwise because he wanted to be able to go ON his break in 5 mins... God forbid he should have to do his job and maybe start his break 30 seconds later than he needs to.

And to be quite honest, Baby's R Us is ridiculously overpriced for things compared to other retailers... I wouldn't give them anymore of my business anyhow.

I agree, how are you suppose to know if the quality of the item purchased is what you expected? It is very poor customer servie to never allow money back if an item is opened! I purchased a baby monitor, opened it and found out the static and interferance was so bad in my very small house i couldnt even hear my daughter in the next room over! But obviously since it was an opened box they only allow you to exchange for the exact same item! Why in the world would you want to do that? Very disappointed in Babies R US!

Had the exact problem in Dublin CA. -
Purchased a digital camera (should have known better)
Opened the package to let granddaughter try it out - it was without question the poorest quality item I have ever seen.
Will not even focus on a subject.
Once the package is open you can only exchange for the exact same thing. (assuming you have the original receipt)
How do you figure out how poorly something is made until you open it ?
I do not ordinarily use credit cards however I wish I had in this case because I would have thrown it on the counter, walked away and contested the charge when the statement came.
Maybe a few thousand other grandparents will read this and save themselves the hassle by NEVER entering a Toys R Us store.

I had a similar experience. I can't believe that BabiesRUs has such poor customer service! I also registered at BabiesRUs and had a huge shower where people spent probably over $2, 500 at that store. I received a couple of outfits that did not fit my son because he wouldn't be that size during that particular season, so I took them to the store and asked for an exchange (not even a refund). Since I did not have a gift receipt or receipt and the outfits weren't on my registry, they told me they could only exchange it for the exact same item. I went and found the outfits in a larger size for the exchange, but when I brought them back to the service desk, they told me the UPC codes were different for the different sizes of the EXACT SAME OUTFIT so they couldn't exchange them. I basically had to call a manager and throw a fit in the store to get them to exchange it. It was ridiculous! The outfits even had BabiesRUs tags still on them. I told the manager that I definitely would NOT register at BabiesRUs again and just got a lecture defending their return policy...Whatever! That is my pet peeve... Poor customer service! I will shop at Target from now on even though BabiesRUs is exactly 2 blocks from my house!

I seem too see in that link that you posted, I see where it says "WE HAVE RESERVE THE RIGHT TO DENY ANY RETURN WITHOUT A RECEIPT"

I have shopped at our local Babies R Us (Canton, Ohio) for years, and recently have become extremely annoyed with the badgering received at the checkouts by cashiers trying to get me to sign up for credit cards that I don't want, or buy batteries that have nothing to do with what I am purchasing. I have since found out, through talking with friends, that this is a corporate initiative, and that cashiers are forced to give us customers these robotic sales pitches, and that their performance as an employee is based not only on whether they ask every customer these questions, but also on their ability to actually GET customers to sign up for these credit cards. This is a reprehensible practice, especially in today's economy. It's disrespectful to their customer base to try to get us to sign up for credit cards that we neither want nor need, PLUS to hold their employees responsible for actually getting us to sign up for credit cards. I've decided not to shop at Babies R Us anymore, because the whole practice gives me a bad feeling that if I turn down one of these insane offers, that I might be putting a cashier's job in jeopardy. I'll just shop somewhere else that doesn't put their employees between a rock and a hard place, and one who has more respect for the needs of their customers. It kind of sounds like Babies R Us is trying to make up for lack of sales by foisting credit cards and unwanted products on customers at the checkout, a practice I disapprove of and find offensive.

I tried numerous times to make a gift purchase for a friend that is expecting a baby boy, totaling $1459.40, not a small order. My order was cancelled twice since Nov 28th, 2007!
BEWARE of online transactions with this company-you may not have enough time to get the product if you are on a set time frame. I have wasted countless hours on the phone with inadequately trained phone drowns that have no sense of customer service.
I have been hung up on twice!-Once by the flag ship store.
I have had two Supervisors say that they would handle the situation, and did not follow through.
I have worked retail for over ten years and I am an owner of a children’s gym. If I knew that my employees let $1400 walk, I would be furious.
Take caution when dealing with this “mega-box” store!

Their exchange policies are no help to parents, their staff are consistently horrible when it comes to service (lazy, un-knowledgeable, don't care) and their 'coupons/discounts' are misleading. In the most recent incident, the manager of the OKC store literally threatened to take my mom out front and beat her after my mom simply asked the woman to talk to the employee who lied to her and told her there were no more boxes of a specific item in the back of the store, when there were. The time before that, I took back an item that I had a receipt for AND was on my registry, but because it was after 60 days, I was stuck with it. The item was for an older baby and was something I got at a shower and I had no way of knowing it wouldn't work for us until after 60 days. Any store that wants to cater to parents of infants and children should have a more lenient policy, especially when the customer has the receipt. I'm so upset that I actually registered at the store and had my friends and family spend money there.

I went into Babies R' US to purchase a birthday gift for my neice. When I walked in there was a lady who worked there who looked at me but didn't say anything. I stood there looking all around because I was never in the store before. As I shopped around, there was nobody around except other customers. When I got to the register there was no one there at first. Then the lady walked over and just started ringing up what I was purchasing. There was no customer service or friendliness in the store. I asked the lady to double check a price and she said "That's how much it is because that's what it rang up." I was very disappointed in the store because of the way employees treat their customers.

BEWARE buyers! When Babies R Us marks things down, they do it manually, and if you find something (like a shirt) with one price, you may keep looking & find the SAME thing with a higher price, and the register DOES NOT automatically charge the lowest price. I had 2 sweaters exactly the same- one was $7 and the other was $10. I brought them both to the register and the girl told me the system would give me the one I wanted, which was the $10 one, for the lower price. She rung up everything very quickly, and when I checked my receipt before leaving the store, I saw the register charged me $10! I insisted they check the rest of my purchase with the main scanner- its a small handheld one they have at the customer service desk-and 3 things came up for less than what I paid. They had to reimburse me about $10.00. If I had just gone home, I would never have known.
I brought it to the managers attention and he shrugged it off, apologized nonchalantly, and basically said there was nothing he could do about it.

this is not a complaint this is about a associate jeannine, at the south county location, she was very happy, and she helped me when i thought i was going to have a hard time bringing my rocker back, did not like the rocker and she was so sweet about it, we returned it and i went back and picked out another one, i was going to go somewhere else to pick out a rocker but her being so friendly i just went back and picked out one there so thank you jeannine.

p.s. SHE DESERVES A RAISE

SINCERLY CHRISTY STRUPP

I don't think anyone should buy from Babies R Us...Target...Buy Buy baby...Walmart...they are all heartless soulless corporations who don't give 2 focks if their customers are happy...People should make their own cribs...that way if their baby dies they won't have to go through the corrupt court system fighting these evil corporations

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Every retailer is going to try to sell you things. Every retailer is going to require their employees to try to sell things. Politely refuse and then go home and enjoy what you did decide to purchase. If the majority of people agreed with you, and always said no to all of these "add-on sales" at the register, then the company would not be able to justfiy the money they spend developing, advertising and training their employees on these sales techniques. Since they continue to do it, I can only assume it's because there are a lot of people out there who do want to partake in those services, and that those questions at the register are for them. I'm not going to sign up for a credit card either, but it's okay if other people want to. And they do, or they'd stop asking ya. And refusing to shop there is causing more damage to the job security of the cashiers you claim to sympathize with than helping them. Whatever message you're sending by your boycott is not being received by that store in any marketable way, so all you're doing is reducing sales in one store. Even if you got you and all your friends and family to never shop there again, they would still ask for credit cards. They'd probably just drop that cashier's hours from 30 a week to 20 due to lack of sales.

It's not the responsibility of the retail employees to calm your child. Retail transactions do take an amount of time, and the cashier never has a motivation for making it take any one second longer than it has to. Coupons extend the time the transaction takes, which is part of the "price you pay" for the discount. Again, just an unavoidable fact. Coupons often do not work with in-store deals, which makes perfect sense if you stop to think about it. If you are in a hurry or do not have enough time for the transaction, that's on you.