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Bait and Switch
I purchased 3 Nikon Lenses in Feb, 2012 from B&H. They sent me 3 nikon lenses that I now find out were grey market lenses. Within 8 months, 2 of the lenses needed service and I sent them to Nikon to have them repaired and was told that they will not touch them because they are grey market lenses. When I looked into it, I found that B&H sells "USA" lenses and "imported" lenses. They have the same B&H part number and the same Nikon part number and are sold for the same price. The USA lens has a 5 year warranty and is serviced by Nikon. The Imported lens has a 1 year warranty through B&H. Nobody would EVER knowingly buy the grey market lens! This is an absolute bait & switch deal. I will never buy anything from these rip-offs again.
Won't Honor Quotation
After much discussion I received a quotation from them. I was told when I wanted to order the otem(s) I could just call with the quotation number. and it would make ordering a breeze. When I went to actually place the order, I am now told that was a one day price and they refuse to honor it. At no time was I told this price would be good for one day... why would I waste my time getting a quote if that was the case? Of course I find this out after spending 30 minutes trying to place the order.
I can only assume if this is how they treat potential customers, the service you receive after the fact must be much worse. AVOID ALL ALL COSTS!
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Defective Product, Poor Service
I purchased an Asus notebook computer from B&H and it hasn't worked right since the day I got it. And I didn't realize they only offer 15-day returns. Stupid me. They told me today to fix it myself by reinstalling the operating system and all the other software. So I tried to do it. But they didn't provide any of the activation keys for the pre-installed software (except Windows). So after hours and hours, and days and days of wasted time, I still have a computer I can't use... Oh, and call me an OldCoot, but the attitude of the B&H tech support team is the worst I've dealt with in years. I'd rather talk to foreigners in India than those NY turkeys! (And don't bother trying to call on Friday afternoon. Unlike most of us, they only work half a day and close at 1pm.)
The complaint has been investigated and resolved to the customer's satisfaction.
Henry Posner / B&H Photo-Video
Henry Posner / B&H Photo-Video
i definitely agree with you with the customer service part, they really failed in replying. And their reply is like taking forever.
About B & H Photo-Video, Pro Audio
Their inventory includes a variety of cameras, lenses, and accessories from leading brands. Customers can find digital cameras, including DSLRs and mirrorless systems, as well as traditional film cameras and instant photography options. For videographers, B & H provides camcorders, professional video cameras, and support equipment like stabilizers and lighting. In the realm of audio, the company offers recording equipment, microphones, mixers, and studio gear suitable for different levels of production needs.
In addition to imaging and sound technology, B & H supplies computers, mobile devices, and other electronics that complement the core offerings. They also provide a selection of home and portable entertainment products.
B & H is known for its extensive inventory and the ability to cater to specialized needs with products like telescopes, surveillance equipment, and drones. The company also offers a range of services, including rentals, used equipment sales, and a trade-in program. Educational resources are available through their website, providing customers with insights and information on various products and techniques.
For professionals in the field, B & H aims to be a one-stop-shop, offering not just products but also solutions for complex projects and setups. Customers can expect to find a comprehensive selection of the latest technology and classic tools necessary for their work in photography, videography, and audio production.
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Overview of B & H Photo-Video, Pro Audio complaint handling
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B & H Photo-Video, Pro Audio emailshenryp@bhphoto.com100%Confidence score: 100%Supportstagelighting@bhphotovideo.com98%Confidence score: 98%usedphoto@bhphotovideo.com98%Confidence score: 98%used@bhphotovideo.com97%Confidence score: 97%
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B & H Photo-Video, Pro Audio address420 9th Avenue, New York, New York, 10001, United States
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The B&H Photo is not Correct please change address to 420 9th Ave NYC NY