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Aztlan Lowrider Bicycles / non delivery of items and double charges

1 P.O. Box 2050Chino Hills, CA, United States Review updated:
Contact information:
Phone: 909-517-3547

I ordered a bike with accesseries in early April. I waited a month and no bike. I tried calling and they never answered the phone. I tried emailing through their comment page on their site and no response. I then contacted my credit card company in mid May to have the charges reversed as well as the BBB, a week later I recieved the bike. DAMAGED and incomplete. There was a paper that said the items were back ordered and will be mailed out in three days. This was May 26. In the middle of June I sent them a letter stating I would be willing to substitute for a lesser value item just to get something and be done with them. I gave them until the end of June. Still NO RESPONSE. Then on July 7th, I contacted my credit card company to see what my options were and discovered that on June 6th Aztlan charged me another 436.99 therefore, not only NOT sending me my items, but double chargeing me. I have since contacted my credit card company, the Chino Hills police and my local Police as well as making as many reports I can about this company. They have no communication with customers but they still are on the web taking orders. I even tried calling thier web host. And they do not answer thier phones. I have had others try with different phones to contact this comapny and they have the same results as I do. BEWARE of this company.

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Comments

Cz
  22nd of Jul, 2009
0 Votes

i agree as well 100% ordered parts for my lowrider on 7/3/09 it is now 7/22/09 nothing in the mail no phone answered when i called or no response to email that i sent sincerely lawrence j. sagarella

Us
  30th of Jul, 2009
0 Votes

I am in the same issue. I ordered from them back in 2001 and had zero issues sending to me overseas. In May, I ordered a complete bike and saw nothing but lack of communications. I am thankful I ordered with my debit card. I have the bank currently investigating the isse. I also contacted the Chino Hill Police dept (to be told they would do nothing to help and to contact my local New York Police), BBB, IC3 (internet fraud company; similar to BBB), and have begun my myspace campain to bash them until someone either contacts me, sends me the bike I ordered or refunds my money. Sorry for your loss, but I am glad that others are voicing their issues with Aztlan like I am.

US Army Soldier

Lo
  10th of Aug, 2009
0 Votes

If anyone ordered through the mail, or want to make a complaint to the postal inspector call 909-387-8742

If there is enough complaints, they can get the info on this guy. I have checked the domain info and Aztlan has it locked so no one can get into it. I wonder why? besides screwing us and getting away with it. But I did stumble onto a physical address, but Until I can confirm it's legit and not someone they got out of a phone book I can't post it here. But I will be checking into it and I did give it to the postal inspector and Chino Hills PD. Please if you paid by money order or dealt with them through the mail, you will get more help with your case. Still, maybe contact them anyway. If they have a tally of victims and it totals a certain amount major criminal charges can be brought against this person/company. I still have not received the rest of my order, and still trying to get the second charges reversed. So Far I know of at least six of us who have been swindled by this company. I know there has to be more. Please contact Chino hills police, postal inspector and anyone else you can think of to get this SOB off the web and get our money back. If more of us make complaints, maybe it will fall on the right ears! And thanks for the posts, Makes me even more determine to get something going on this company. Hope all works out for you though, and good luck!

Lo
  9th of Nov, 2009
0 Votes

I know the owners name, address and phone number. I have contacted her twice. She lied to the BBB claiming she was in constant contact with me and that I can't prove I DIDN"T get my complete order. Yes I can HA HA. I also can prove the double charge. I have since contacted the trade commisioner concerning this. It is against the law for a company to NOT notify you regarding your order if it will be delayed more then 30 days. Well lets see, it took two months to get my order, NO notification by Aztlan, then I tried to contact them regarding the damaged bike and not recieving the rest of my order. It is now November, I ordered in April. And Aztlan still has not emailed me, called or sent any notice regarding my order. Ms. Seman, you appologized to me for not recieving my order by saying you were in the process of moving your business, then you appoligized for not sending out my complete order and blamed an inept employee for it as well as saying it was this employee that lied to the BBB. I told you I was serious. You have ripped off too many customers. If anyone has been swindled by Aztlan lowrider bicycles of Walnut Ca. Formerly of Chino calif. Please contact the trade commisioner of california. Lets not let this company get away with this! Ms. Seman, ARE YOU READING THIS NOW! CUZ IF YOU ARE, EVERYONE AND ANYONE I CAN THINK OF TO REPORT YOU TO, I WILL OR HAVE. SEND ME THE REST OF MY ORDER, BECAUSE I'M NOT GIVING UP!

Je
  17th of Nov, 2009
0 Votes

After my own experience and reading about everyone else I would like to share some info. on this company :

Current address: 21046 Brookline Dr.
Walnut, Ca. 91788
Current business phone: 909-594-8181
Company owner and representative : Andrea
Castaneda
This home is not only listed as the physical address
of Aztlan Bicycle but of the company owners mother;
Mary Seman.

Mary Seman : 909-595-8511

ALL of this information was accessed LEGALLY and IS
CORRECT . All information was accessed by PUBLIC
RECORD and all phone numbers are LISTED.

Be warned! Ms. Seman WILL try to elude you, i.e. tell
you that you have the wrong number etc. But I spoke
with her personally and got her to admit that my
info. IS correct and she took a message for her
daughter Andrea ( to cancel my order ).

I hope that all of you continue to fight to get your money back ; write letters (certified) keep making phone calls and KEEP REPORTING to the authorities !!!
Someone once said, " You cannot complain, if you do NOTHING ".

LET'S CLOSE THIS SCAM OF A BUSINESS DOWN !!!

Lo
  17th of Nov, 2009
0 Votes

I had all the info accept for mary semans daughters name. Thank you! Even though I obtain it legally wasn't sure about posting it. I still have not received the rest of my order. Doubt I will. But I will pursue this legally. I've reported her to every agency I can think of. But I will try again and make contact with police, gov agencies etc to report this scam business. I know they have been still scamming up to october of 2009 by other posts I've seen on the web. EVERYONE please make complaints to all the agencies that handle this type of crime. try the trade commison, police, BBB etc. the more complaints the better chance we have at getting our money back and getting this scam business off the net!!!

Lo
  21st of Mar, 2010
0 Votes

I have also been scamed by this company. I ordered. 2 lowrider bicycles. That was over $1600.00 and I have yet got my things yet I am fixing to fly out to can I have a lawyer if I don't get my bikes

Sl
  8th of Apr, 2010
0 Votes

after reading all this i think i just got scamed to

Sl
  8th of Apr, 2010
0 Votes

i ordered from them before awile ago it was fine but i think i got scamed by these idiots too for $226.00

Lo
  8th of Apr, 2010
0 Votes

slikvic27, contact the walnut police. Tell them there are complaints from this company when they were in chino hills. They just moved their scamming business to Walnut Ca. If you paid by credit card, work with the credit card company to have the charges reverse. You will have to make a complaint with your local police to report them. Aztlan has commited fraud and are still doing it. I was told it has to reach a certain amount to warrant a concern by the walnut police. Well, I think with Chino hills complaints and now from Walnut, I'm pretty sure it's reached that amount and then some. REPORT THEM and good luck in getting your money or your order sent to you. If you do get your order, good luck in getting it without damage or missing items too. And keep an eye on your credit card to be sure they don't charge you twice!

Sl
  9th of Apr, 2010
0 Votes

thanx lowriderhomie i called the walnut police and they to me to go to my local police and make the complaint there and they'll fax it over to them and they'll investigate it called the bank cancelled my card...going to the police department after work!!! took a copy of all these pages as proof that im not the only one they've done this to

Ma
  27th of Apr, 2010
0 Votes

Wow! I can't believe everyone is having problems with this company. I have been a loyal customer for many years and not once have I experienced what everyone is experiencing with Aztlan. I actually live in Chino, near there shop. They are not located in Walnut. The Walnut is an old address, which was their original location almost thirteen years ago when Al Lopez, the original owner and founder of Lowrider Magazine, owned the company. They're located in Chino. I feel bad because I have known the owner, Susan Lee, for many years and Mary Seman. Mary Seman is not even the owner or related to the owner. She used to be the receptionist or something like, but I think she retired and she does live in Walnut. The reason why she probably tells you that you have the wrong number is because you probably do. You probably googled her and found her home address and phone number. LOL! She's this old fat lady who doesn't even work there anymore. Susan Lee, an Asian woman runs the store with her husband and in Chino. This kid Andrea doesn't work there anymore either, she's my neighbor's daughter, who used to help answer the phones. I have bought bikes from this company for years, for myself, my husband, and my children. I can't believe that Aztlan is having a so much trouble, because they continue to operate and all my friend's in my husband's car club still buy bike parts from them. I am so sorry everyone's having problems with Aztlan, but in all honesty I can gaurantee that I've never had issues like this before and I have purchased directly from their store and online. I'm pretty much nuetral in this, because I don't know how the new owners are managing this company, but my best advice is to file a complaint with the credit card company. The police won't do anything, simply because that duty falls in the hands of the credit card companies. File a complaint with the credit card company and you will get your money back. I had a similar issue with LovelyLowrider, who now I believe is run under the company Bicycle Designer. Aztlan is a online company just like them. As soon as I didn't get my parts from Lovely/Bicycle Designer, I called my credit card company, filed a dispute, and got my money back since they failed to prove I received merchandise. Sorry guys! Best of luck. Keep riding...

Jb
  3rd of May, 2010
0 Votes

I am active duty Navy stationed in Japan. I took leave and went back to the Texas. I looked online and found a bike I like at Aztlan. When I contacted them, they said they could not ship to an FPO address which raised my concern. So while on leave I intentionally scheduled a layover in California so I could buy the bike and fly it back to Japan. I waited in front of their store for 4 hours and no one ever showed. I talked to their neighboring businesses and they all said they don't follow their posted hours, "they come and go as they please". I didn't get the bike plus I was out the money I paid for hotel near LAX, a rental car and cost of changing my flight. When I got back to Japan, I called them and spoke with the "owner's mother". NO APOLOGY for the run around and she promised to get it shipped to me some how. Not once did she email me or call me back. After calling her about 10 times I gave up on them. EXTREMELY UNPROFESSIONAL and wouldn't recommend giving them the time of day.

Mr
  4th of May, 2010
0 Votes

AZTLAN IZ ON SOME OLD (((BERNARD -BERNIE- MADOFF TYPE A ###))) TAKEN ALL THE PPL 4 THEY HARD EARNED MONEY THIS A DAM SHAME, THOSE OF US WHO HAVE BEEN LOYAL2 AZTLAN 4 ALL THESE YEARS AND THEY DOING US LIKE THIS IVE SPENT WELL OVA $3500 WIT THESE MUTHA###AZ OVA THE YEARS - IT DONT MATTER IF ITS JUS $15.00 AINT NOBODY GOT MONEY 2 THROUGH AWAY LET ALONE GET RIPPED OFF!! I FILL THAT WE AS PEOPLE & (RIDERZ) NEED 2 STICK TOGETHER ON THIS TO GET ARE MONEY BACK, PUT OUT & EXPOSE THEM & PUSH THE COMPLAINS TO GET THAT SIGHT SHUT DOWN! - I FILL REALLY SORRY4 THE DUDE IN THE NAVY STATIOND IN JAPAN THE PAYED4 THE HOTEL, RENT A CAR& FLIGHT! THE BIKE DONT COST DAT DAM MUCH= ITS THE PRINCIPLE OF THE MATTER. ((LOWRIDERHOMIE )) IM FILLEN WHAT U SAID =YOU CANT COMPLAIN IF U DONT DO NOTHEN! KEEP REPORTING TO THE POSTAL INSPECTOR UNTILL OUR(((VOICES))) ARE HEARD, IT GOTTA BE AWAY OR SOMEBODT DAT CAN HELP US- CUS IM NOT GONNA GIVE UP TILL I GET MINE & JUSTICE IS DONE . HELP ME HELP US ! MY RIDERZ HOLLA@ ME MRMARCUS716@YAHOO.COM

Ri
  20th of Jul, 2010
0 Votes

I just got ripped off by this company... i cannot believe after all of this they are still allowed to have a fraud websight and allowed to take your money!!

Thanks for all the info

7- 20-2010

Mk
  15th of Dec, 2010
0 Votes

Does anyone have a legit phone number that I can reach this company at?

Bo
  17th of Dec, 2010
0 Votes

You guys need to goto www.fraud.org there at that site you can fill out complaint and if get enough complaints they can get investigated and booted off google.

Bo
  17th of Dec, 2010
0 Votes

I got scammed my self, ordered a month ago still nothing plus no contact. emailed them three times. Get my charge back tomorrow. goto the website www.fruad.org and file a complaint like i did.. need to get them booted off google and get fbi to investigate company.

Vi
  30th of Jan, 2011
0 Votes

Here is up to date info. mary semen, owner of Aztlan bikes has her walnut home address up for sale. Records show Aztlan is now based out of covina, as well as mary semens new address. She is still scamming using her home address as a business address. as far as I know this is a recent address since it wasn't on the web some months ago. If you have been scammed by her notify all the possible agencies to get her arrested. I contacted as many as I could, If more do so they will know we aren't just a few disgruntled customers.
Mary R Seman
1370 E Puente St
Covina, CA 91724-3212
(626) 858-0413

Aztlan Bicycle Incorporated
(909) 594-8181
1370 E Puente St, Covina, CA 91724

Jo
  26th of Jul, 2011
0 Votes

WTF I DIDN'T NOT KNOW NOTHING ABOUT THIS MAN I ORDER MY LOWRIDER BIKE FROM Aztlan Lowrider Bicycle BUT THE THING IS THAT I WENT TO SUAVE THAT'S A GANGSTER STORE AND THEY SEND THE ORDER AND NOW I DON'T KNOW WHAT TO DO IF THEY WILL SEND IT TO THEM OR NOT SOME ONE HELP ME I'M FROM OREGON ???>:[

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