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Axix bank credit card / Communication with AXIS bank credit card dept all in vain

1 United States Review updated:

Dear Mr. Mittal,

This is with reference to your email dated November 26, 2008 to customer.services@axisbank.com regarding removal of lien from savings bank account.

We apologize for the delay in responding and inconvenience caused to you.

We wish to confirm that, we have received your payment of Rs.5, 674.40/- on November 26, 2008 for your credit card account.

Further, there is no outstanding payable on your credit card account as on date.

We need to inform you that, we have removed the lien from your savings bank account.

We are sorry to inform you that your Axis Bank credit card has been permanently blocked (cancelled).

If you wish to use Axis Bank Credit card, we would request you to reapply for new credit card.

You can view your Axis Bank Credit Card statements online by visiting www.axisbank.com or click on https://www.axispay.co.in/AxisBankCCStatements/Web/Retail/GetDates.aspx

Once you visit the website, there is a link on the left side of your web page under Quick access as "Credit Card Statement". When you click on this link, you will have to provide the following information to view your statements online:

Credit Card Number
Card Holder Name (Name appearing on Credit Card) Date of Birth (dd-mm-yyyy) Card Validity Date (MM-YY)

For any further clarification, do write to us or call on our 24-Hour Customer Services help line [protected]/[protected] (BSNL or MTNL landlines), we will be glad to assist you.

Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 123

"Axis Bank offers Gift Card - a card you can present to your near ones this festive season. For more details click on

http://www.axisbank.com/personal/cards/giftcard/Gift-Card.asp or write back to us.


---- Original Message ----
From: v-anmitt@microsoft.com
Sent: 26-Nov-2008 15:32:56
To: customer.services@axisbank.com
Subject: RE: cs 112 Re: RE: cs 120 Re: RE: CS 123 Re: FW: Complaint - [protected]

Hi,

This heights on you part that you have deducted the amount from my bank account Rs. 5600. Which means you have only reimbursed 2000 Rs

This is not at all acceptable as you need to remove the finance charges also as I have spoken to your customer care several and asked them to remove the charges then I will ask the rest payment of Rs 1777. Every time they said they will do that

This is not fair as at all. As I will need to approach banking regulatory authorities


Ankit

-----Original Message-----
From: Customer Services [mailto:customer.services@axisbank.com]
Sent: Tuesday, November 25, 2008 7:54 AM
To: Ankit Mittal (Accenture)
Subject: cs 112 Re: RE: cs 120 Re: RE: CS 123 Re: FW: Complaint - [protected] [REF:[protected]]

Dear Mr. Mittal,

This is with reference to your e-mail dated November 21, 2008 to customer.services@axisbank.com regarding removal of lein.

We apologize for the delay in responding and inconvenience caused to you.

We wish to inform you that, we have forwarded the request for reversal of late payment and debit interest charges levied on your credit card account(subject to approval).

We request you to kindly allow us 2 working days.

Your co-operation in the interim is highly appreciated.

Post reversal of charges, we request you to write us or call us on our customer service helpline number for the removal of lein from your saving account.

You can view your Axis Bank Credit Card e-mail statements online by visiting www.axisbank.com or click on https://www.axispay.co.in/AxisBankCCStatements/Web/Retail/GetDates.aspx

Once you visit the website, there is a link on the left side of your web page under Quick access as "Credit Card Statement". When you click on this link, you will have to provide the following information to view your e-statement online:

Credit Card Number
Card Holder Name (Name appearing on Credit Card) Date of Birth (dd-mm-yyyy) Card Validity Date (MM-YY)

For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers [[protected] (From BSNL or MTNL landlines) / [protected]].

Regards
Customer Service Desk
AXIS Bank - Credit Card Center
cs 112


"Axis Bank offers Gift Card - a card you can present to your near ones this festive season.

For more details click on http://www.axisbank.com/personal/cards/giftcard/Gift-Card.asp or write back to us.




---- Original Message ----
From: v-anmitt@microsoft.com
Sent: 21-Nov-2008 16:59:35
To: customer.services@axisbank.com
Subject: RE: cs 120 Re: RE: CS 123 Re: FW: Complaint - [protected]

Hi,

Can you please provide Any update regarding the same as when the lien will be removed from my account

Thanks
Ankit



-----Original Message-----
From: Customer Services [mailto:customer.services@axisbank.com]
Sent: Tuesday, November 18, 2008 8:17 AM
To: Ankit Mittal (Accenture)
Subject: cs 120 Re: RE: CS 123 Re: FW: Complaint - [protected] [REF:[protected]]

Dear Mr. Mittal,

This is with reference to your e-mail dated November 17, 2008 to customer.services@axisbank.com regarding lien removal and payment confirmation.

We regret the inconvenience caused in this regard.

This is to confirm that, we have received the payment of Rs.1, 777/- on November 15, 2008 for your credit card account.

We are pleased to inform you that, we have reversed the joining fee and annual fee of Rs.1685.40 (Including service tax) levied on your credit card account for the month of February 2008 and late payment charges of Rs.561.80 (Including service tax) levied on your credit card account for the month of April 2008 and May 2008. The reversal will reflect in the subsequent statement.

Further, we have forwarded the request for reversal of late payment and debit interest charges levied on your credit card account (subject to approval) and the same is under process.

We request you to kindly allow us 02 working days to confirm the status.

Post reversal, we can forward the request for removal of lien from your Savings Bank account.

You can view your Axis Bank Credit Card statements online by visiting www.axisbank.com or click on https://www.axispay.co.in/AxisBankCCStatements/Web/Retail/GetDates.aspx

Once you visit the website, there is a link on the left side of your web page under Quick access as "Credit Card Statement". When you click on this link, you will have to provide the following information to view your statements online:

Credit Card Number
Card Holder Name (Name appearing on Credit Card) Date of Birth (dd-mm-yyyy) Card Validity Date (MM-YY)

For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers [[protected] (From BSNL or MTNL landlines) / [protected]].

Regards
Customer Service Desk
AXIS Bank - Credit Card
CS 120

Axis Bank offers Gift Card - a card you can present to your near ones this festive season.

For more details click on http://www.axisbank.com/personal/cards/giftcard/Gift-Card.asp or write back to us.


---- Original Message ----
From: v-anmitt@microsoft.com
Sent: 17-Nov-2008 10:20:26
To: customer.services@axisbank.com
Subject: RE: CS 123 Re: FW: Complaint - [protected]

Hi,

Can you please provide an update on this ASAP.


Thanks,

Ankit

-----Original Message-----
From: Ankit Mittal (Accenture)
Sent: Wednesday, November 12, 2008 11:54 PM
To: 'customer.services@axisbank.com'
Subject: RE: CS 123 Re: FW: Complaint - [protected] [REF:[protected]]

Hi,

I have made the payment today through online Visa transfer for Rs. 1778. Please remove the lien from my account ASAP as it is my Accenture salary account and I need the blocked money very urgently

Thanks,
Ankit

-----Original Message-----
From: Customer Services [mailto:customer.services@axisbank.com]
Sent: Wednesday, November 12, 2008 10:22 AM
To: Ankit Mittal (Accenture)
Subject: CS 123 Re: FW: Complaint - [protected] [REF:[protected]]

Dear Mr. Mittal,

This is with reference to your email dated November 12, 2008 to customer.services@axisbank.com regarding removal of lien from savings bank account.

We apologize for the inconvenience caused.

We need to inform you that, two transactions has been done on your credit card account for the amount of Rs.800.00 and Rs.50, 476.86 at METRO SHOES, AMBALA and RESIDENCES ON GEORGIA, VANCOUVER on April 25, 2008 and May 05, 2008 respectively.

The total transaction amount sums upto Rs.51276.86/- out of which, we have received the payment of Rs.49, 500/- on June 06, 2008.

We request you to make the remaining payment of Rs.1776.86/-

We wish to inform you that, we have forwarded the request to reverse joining, annual fees and associate financial charges levied on your credit card account and the same is under process (subject to approval).

We would request you to kindly allow us 2 working days.

Post receipt of your payment and reversal of the financial charges we will forward the request to remove the lien from your savings bank account.

We are sorry to inform you that your Axis Bank credit card has been permanently blocked (cancelled).

If you wish to use Axis Bank Credit card, we would request you to reapply for new credit card.

You can view your Axis Bank Credit Card statements online by visiting www.axisbank.com or click on https://www.axispay.co.in/AxisBankCCStatements/Web/Retail/GetDates.aspx

Once you visit the website, there is a link on the left side of your web page under Quick access as "Credit Card Statement". When you click on this link, you will have to provide the following information to view your statements online:

Credit Card Number
Card Holder Name (Name appearing on Credit Card) Date of Birth (dd-mm-yyyy) Card Validity Date (MM-YY)

For any further clarification, do write to us or call on our 24-Hour Customer Services help line [protected]/[protected] (BSNL or MTNL landlines), we will be glad to assist you.

Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 123

"Axis Bank offers Gift Card - a card you can present to your near ones this festive season. For more details click on

http://www.axisbank.com/personal/cards/giftcard/Gift-Card.asp or write back to us.


---- Original Message ----
From: v-anmitt@microsoft.com
Sent: 12-Nov-2008 5:48:02
To: customer.services@axisbank.com
Cc: p.oza@axisbank.com; rajendra.swaminarayan@axisbank.com; nricell@axisbank.com; ibrm@axisbank.com
Subject: FW: Complaint - [protected]



Hi,

Please see the below mail I have not got any revert on this as well.

And now the worse has happened for me. You have put a lien on my salary account. Please remove this lien as I need the money very urgently. Please settke this card else I will be forced to take legal action as I have not signed on any application form to apply for the card also the name on the card was different as to what is there in my account

Ankit
[protected]

From: Ankit Mittal (Accenture)
Sent: Friday, August 08, 2008 9:40 PM
To: 'crcd@axisbank.com'
Subject: Complaint - [protected]

Hi

I am having a AXIS bank card no [protected]. I never applied for this card nor did I signed any application form. A person from Axis bank called me and said you will be getting a axis bank card which is free for lifetime card.

When I received this card there was a catalog that u there is some annual fees on this card. At that time I got a call from Mumbai confirming whether u have received the card, I confirmed from that girl regarding annual fees and she said no you do not have to pay any fees.

Then I got the statement in which there they have put charges on which they have put late payment fees also.
I have already paid for the amount I have used.

I have spoken twice to phone banking people. Once on 22nd june and asked to close the card, which has still not been done which I confirmed today.
Also the person I spoke today cut the phone without me completing the things.


Please see to it!!


Ankit Mittal
[protected]
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference

An

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Comments

  • De
      27th of Mar, 2009
    0 Votes

    I mrs Deepali Suhas Pangerkar was holding salary account in your bank branch New Marine Lines.I have left that company in June 08, now yesterday i.e 27/03/09 i have received a courier stated that i have to pay Rs.401/- for DR card 4215722330004500 - 2811086056873 & other charges.Right now i am not working any where i am jobless & i am not able to pay this amount.

  • Ab
      8th of May, 2011
    0 Votes

    SIR MY NAME IS ABHISHEK FROM JWALAPUR MY DEBIT CARD TRANSACTION PASSWORD IS BLOCKED MY ID IS 833964111 PLEASE HELP ME SIR

  • Pr
      15th of Jul, 2011
    0 Votes

    Every month Axis Bank sends me the personal banking statements of another customer. I contacted the customer service group on their website and they have done nothing to stop the release of confidential information. If you have money in Axis Bank, you should probably consider using a more secure institution.

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