Axis Bank Credit Card / cheated by axis bank credit card customer care
I am telling simply the problems what I faced in my case. I am not criticizing or degrading any one.
You can take it as a FEED BACK
This is Vijay Bhaskar from Hyderabad. My credit Card No: [protected]. I am facing many problems from your bank which I never faced from other banks. I have a very good credit card history and I got additional cards because of that. I can show the Proof.
I took this card in March 2007 and at that time one of your employee/Representative told me that this is a lift time free card and there are no Joining and annual charges. It was happened in UTI main branch Hyderabad. I agreed and put sign on papers. At that time I told about all my credit cards how I got (i.e. Life time free) and my utilization.
He did not tell any types of Cards and he simply told me that is Life Time Free Card. It was happened to my colleagues for 4 people. They already canceled in August. I did not cancel because i got a call from UTI bank people who spoke to me from Delhi /Mumbai
Later I got the bill of 1600 rupees from UTI bank for annual and joining fee charges. There I was cheated first time from your bank representative. Later I called to UTI customer care and asked about these charges. Later I got a call form Delhi customer care people, I clearly explained my problem and requested them to cancel the card. They told me reversal the amount of all those. And told me to pay the amount of purchases and need not to pay the Joining and penalty fee. That’s not yet happened.
I said ok and I did some purchases with that card. And paid all those amounts of purchases (Except the additional Fee’s and penalties), you can verify. I did not pay the amounts of annual Fee and Joining Fee and the penalties on that amount since taken the card.
now the amount is 5748.(Rs.1500 anual and joining fee + Rs.4248 penalties for Rs.1500.). the total amount is not my ussage.i paied my total ussage. pleasse think about how i am responsble to pay this 5748.i requested you to cancle my card on April/ May , the bank people told me to continue and reverse the amount and they did not solve the issue .In Nov/ Dec on employee named Shradha from delhi called me and requested to pay 200 to solve this issue. you can verify the record how many time i called and put a request to solve the issue.How i am responsable to pay the penalties and all if Axis bank people did the late .
Now I am going to Consumers forum to file a case if my problem is not going to solve. I called many times and asked them to solve this problem’s. I have the Proofs. Including me we are 5 people. It was not yet solved and you are adding penalties to the annual and joining fee amounts.
The Services of your bank is very poor. (You can check with other banks)- It’s what I feel in my experience only.
These are no proper Mobile alert and Statement.
If we call to Customer Care the phone is ringing but it will not reach the IVRS Voice system
By Luck if it reaches to Voice System it will not reach the Customer care Employee. It is telling like you will reach in 8 minutes.
After that again it will tell 8 minutes. Or 3 minutes and 3 minutes.
If we reach the customer care employee and ask about our details some times they are telling the system is slow call after one hour (it was happened one time in my case.)
If we reach and explained our problem to customer care employees, they put a request to above authority people. Later we never get any call or solution from higher authority people and it will continue month by month. The same is happening now in my case.
These are the problems which I faced. It may not happen in others case. But it’s TRUE in my case.
We have an OMBUDSMAN cell in Hyderabad .they also giving support regarding the credit card problems. We will approach that also.
The main reason I wrote the mail is I don’t want to spoil my credit history in Banks. It should not happen to any customer in feature.
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