Axis Bank
reviews and complaints

Hello

I am Soumya who is also suffering from pathetic service from Axis Bank. I cheque bounced this month unfortunately because of delayed funds. I was the first one to inform bank about this and asked them for an online transfer of the same money as I do not reside in that city anymore. They were so stubborn about not providing any online facility and did not have the minimum courtesy to help me suggest a method. I finally told them that they can collect money from my friend, gave them the number and timings for calling. Even after a week, no one from the office calls her for collecting EMI. When yesterday, I write to them about this and to know if everything would be deducted from my account together in the next month's EMI, they ridiculously ask me to pay either by cash or cheque in a near by branch. Don't these guys understand what kind of is their customer is looking for? They irritate the hell out of you when you don't answer their calls when something like this happens, but they do not behave responsibly when the customer herself is recognizing the mistake and providing different options using which she would want to pay. They send the email so curtly that I would never want to bank with them ever. I hope customer service in India changes.

Soumya

Respected Sir,
My name is Asif Rais i am from Faizabad.Sir today i have gone to Axis Bank Faizabad Branch for opening a No-Frill and a Prime Savings Accounts of my friend.Sir, The Staff person Mr.Ravi Srivastava told me that (Jis Account mein profit nahi hai bank ka us account ko kholne se kya faida Customer ko bhaga do...Than the agent who is opening my account come to me and said that You can't avail No frill Facility and there is no such No frill account which our bank provides.Than i become angry and said that agent that this is the way of Taking of Mr.Ravi Verma that he is saying Ghusooo to Customer than i come out from the bank that behind me the agent is coming and told me that you can talk to Branch Manager.
Than again i have gone to branch for meeting branch Manager and when i enters in Branch Manager Cabins than the Branch Manager Started Shouting on me and said me few things very angrily...

1- If you are a student than we can't open No frill account for student.
2- Show me your Income proofs.

I said him that give me in Written that you will not open my account and also write that there is no No Frill or Aasaan Account provided by your Bank.
He refuges to write on paper and said i will not write or give in written.

Than lastly i ask him will you not open a No frill account in your Branch.His Last Answer is NO.

Than i came out and come back home.

Sir,
These type of Branch Manager you have putted in a very Reputated Bank.They treated me that i am a dog.Sir, Please take a strict action againsts these Culprits.
If the AXIS Bank is not provideing a No Frill account than i think you have to hide the No frill account option on your site.

Please take strict action and reply me as soon as possible...

Regards

Asif Rais
+91 [protected]

Dear Sir,
As per Axis Bank tie up with IGNOU, Axis bank will not charge for DD (IGNOU, New Delhi) for Management studies. But Axis Bank Ltd, Delhi Road, Rohtak has charged as Rs 56 per DD for IGNOU, New Delhi.
Today on 12 Sep-10, Bank has been issued two checks in favouring New Delhi, IGNOU and charged as Rs. 56 per DD.

Please do the help. and make me help to refund my amount Rs56X2= Rs.112/=

For more details please check the IGNOU wabsite_www.ignou.ac.in

Regards,
SACHIN KUMAR
BHARTI INFRATEL LTD.
2nd Floor, Narayana Complex,
Civil Road, Rohtak
Haryana-124001
MOB-[protected]

This is Jatinder Singh Bhullar. I'm joint account holder of Axis Bank Faridkot branch ( a/c no.[protected]). I had transferred AUD 700$ from my account to Commonwealth Bank Sydney (account no. [protected] BSB No. 062692 on 13th, July2010. It is a matter of great regret and surprise that till date amount has not been credited to the beneficiary's account. The Commonwealth bank is helpless stating that they dont have received any funds, whereas Axis Bank is stating that bank has acknowledged the receipt of funds you must approach to the bank. Due to negligence of bank, I'm bearing the pain for no cause of mine. So, please look into the matter and arrange to credit the money in beneficiary account at the earliest.
I would like to complaint in this regard.

Thanking you,

J.S.Bhullar

We had applied for a home loan from axis Bank, Siliguri, West - Bengal.
Without any proper search they denied the loan on the grounds that according to my husband's Civil Profile we have an outstanding loan with Bajaj Finance. The mistake according to the statement of accounts from the bank through which the PDC's were issued, shows very clearly that the mistake was made on the side of the Bajaj auto Finance. Is this how they describe Personal Banking. I completely disagree with their moto. They should make it MORE PROBLEMS FOR YOUR SOLUTIONS.
I am totally dissatisfied with their policies.

To,
the manager,
axis bank ltd. sco-343-344
sector - 35-b, chandigarh.

reference no: - mks-spl-01.
dated: - 06-05-2010

Subject: - representation cum notice for redressal of grievance regarding failure to provide or delay in providing a banking facility under the banking ombudsman scheme, 2006 introduced under section 35 a of the banking regulation act, 1949 by rbi with effect from 1995.
Sir,

With due respect it is submitted that I have an salary account no. [protected] in axis bank ltd. sector -35-b branch office. since march 2010 I have following grievances regarding failure to provide or delay in providing a banking facility (other than loans and advances) promised in writing by a bank or its direct selling agents: -
1. I had opened a rd account number [protected] at axis bank sector-8 branch on 04.03.2009 of amount rs. 5000 p/m for the period of one year payable through ecs facility. at the time of account opening your direct selling agent had promised me that the deposited amount with interest will be credited in my salary account after the completion of one year i. e. after feb-2010. the deposited amount was not credited till 15th april 2010 in my salary account. while approaching to axis bank sector-8 the dealing hand guided to go to my main branch i. e. sector-35. b. I went to sector-35b branch the dealing hand noted my detail and promised me that amount will be credited within 2 hours. after passing of three days I again went to the sec-35b branch and the dealing hand directed me to go to sector-8 branch. I went sector - 8 branch along with a person known of dealing hand and I have astonished that this time the dealing hand at sector-8 asked me to give a representation and promised me to credit my rd amount within one day and the amount has been credited same day.
2. I have applied to avail I - connect (free services) and mobile banking (charge rs.150/- per year) facility of axis bank during third week of april. the dealing hand/ selling agent have promised that both the facility will be available within three days.in this regard it is intimated that the mobile banking facility started within three days and it is regretted to say that I – connect facility is not started till date. the dealing hands are not replying properly and each time the dealing hands are asked me to come after two days after sending me to one or two another counters. as explained to the dealing hand that I have to collect my id and password of i-connect facility personally due to my nature of job/ family circumstances. the dealing hands are again and again asked me to come after two days.
In view of above, it is requested that the following information may be supplied to me at the earliest please: -
1. font, font size, and style of english letters written in the terms and condition of the rd application, mobile facility form and I – connect facility form submitted by me.
2. rule regarding percentage of interest to be provided by bank on the amount credited in the rd account after completion of rd period.
3. qualification selection criteria norms and duties of selling agents appointed by axis bank.
4. are the facilities available at the single window system of axis bank sector 35-b is as per banking regulation act, 1949 with its amendments till date?
5. status of my application to avail facility of I – connect.
It is requested that please supply a proper reply of the above grievance at the earliest so that I can save loss of my time, expenses, harassment and mental anguish.

With regards!

(manoj kumar shrivastava)
Assistant executive engineer
Electricity ‘op’ subdivision -4
Sector-15 c, ut, chandigarh
Cc:-
1. shri lalit srivastava, banking ombudsman cell, c/o reserve bank of india, 4th floor, sector-17, central vista, chandigarh-160017 for information please.
2. superintending engineer, electricity ‘op’ circle, 5th floor, deluxe building, sector -9, ut, chandigarh. it is requested that kindly make provision to get my salary deposited in any of government bank as I am not willing to keep my salary account in any of private bank

have been going to the priority banking branch at Banjara Hills, Hyderabad since the last 4 days for an original statement. They have been telling me that the printer is not working and asking me to come the next day.

Also I think I am being profiled. They are asking me first which branch I have an account. I tell them that I have an account in the main branch at begumpet and not in the branch I am going to and after that they tell me that the printer is not working.

Why do they need to know where my account is before telling me that the printer is not working? I am assuming that if I would have had an account in the banjara hills branch, they would have given me the print out. This is outright racism.

3/04/2010

To
mr. sh. v ranganathan
Senior vice president (compliance

This is to bring it you notice that from my a/c00361897, branch tarkana hyderabad.

Double amount deducted of emi on the same day and day same month that is i. e 03/04/2010
Note. this is yours /bank mistake so sencerly depoist my amount in my account urgently if you dont do so I will file a case in court of law

Tahank you
Rafeeq ahmed
Asst. manager food and beverage
Novotel hyderabad...
mobile no [protected]

3/04/2010

To
mr. sh. v ranganathan
Senior vice president (compliance

This is to bring it you notice that from my a/c00361897, branch tarkana hyderabad.

Double amount deducted of emi on the same day and day same month that is i. e 03/04/2010
Note. this is yours /bank mistake so sencerly depoist my amount in my account urgently if you dont do so I will file a case in court of law

Tahank you
Rafeeq ahmed
Asst. manager food and beverage
Novotel hyderabad...
mobile no [protected]

Transactions not authourised
Credit card number: [protected]
Address: 208, jana jeeva silver palm, haralur road, off sarjapur road, ambalipura,
Bangalore, karnataka, india pin - 560034
Phone:+91-080-[protected]
Mobile:+91 - [protected]

Date transaction details transaction reference amount

07/10/09 uol* juno [protected] us [protected] 723. 66

07/11/09 uol* juno [protected] us [protected] 725. 13

13/11/09 amazon mktplace pmts
amazon.com / bill us stationery 4867. 67
07/12/09 uol* juno [protected] us others 710. 43

12/12/09 uol* juno [protected] us others 779. 26

07/01/10 uol* juno [protected] us others 708. 14

12/01/10 uol* juno [protected] us others 469. 88

07/02/10 uol* juno [protected] us others 721. 58

12/02/10 uol* juno [protected] us others 478. 80

07/03/10 uol* juno [protected] us others 707. 06

Credit card transactions
7-10-09 — uol* juno online — 723.66 ruppess
13-11-09 — amazon mkt place — 4867.67 ruppess
7-12-09 — uol* juno online — 719.43 ruppess
12-12-09 — uol* juno online — 479.26 ruppess
7-01-10 — uol* juno online — 708.14 ruppess
12-01-10 — uol* juno online — 469.88 ruppess
7-02-10 — uol* juno online — 721.58 ruppess
12-02-10 — uol* juno online — 478.80 ruppess
07-03-10 — uol* juno online — 707.66 ruppess

My name is jonnavitula saroja
my credit card number is [protected] axisbank
Http://www.axisbank.com
My address
208, jana, jeeva silver palm, haralur road, off sarjapur road, ambalipura, bangalore, karnataka, india — pin — 560034
Phone — +[protected]
Mobile — +91-[protected]

Dear Forum,

On 13th Jan 2010, I withdrew some money from Axis Bank Dr A S Rao Nagar, Hyderabad, branch via a check. I was given 32 nos, Rs 1000 denomination notes and remaining in 500.

I deposited this money in an another bank against my loan. There they identified 1 Rs 1000 note as fake. When i took this note back to Axis Bank they just denied as being issued by them.

The cashier and the manager both just kept saying that every note they receive they scan if for fake, hence no way a fake note would be issued by them. The cashier also mentioned that earlier whenever he accepted fake notes by mistake, hed had to pay the bank from his pocket, and he paid 12000 as such. I ask the cashier, is it the reason that you have a problem from bank and now you are passing down the problem on to customer.

I told them again that i appreciate for all the processes you are following, and i said this note that i hold in my hand is from the same money that i received from the bank just 30mins back. It was like i am trying to prove i am not lying.

On this they became reluctant and said that is not their note, and ask me to do what ever i want to do.

The most surprising part was, leaving alone customer service respect, they said it is not our responsibility, you can go where ever you want to or go to RBI whereever...

I want to know :

1. Is this how Axis treats every customer.
2. Is a customer or the cashier responsible for fake notes.
3. For such reasons would'nt the customer try to distribute the fake note/s further, saving his/her loss.
4. Is customer or the bank criminal.
5. Does a customer or the cashier needs to undergo such emotional trauma.
6. Shouldnt the process be to collect all such notes however they happen to come, and try to stop further distribution.

Please help me on the above and what the next steps should be.

Regards,
Tilak.

I recieved the following messsage from "lm-axisbank" at 01:38 pm on 11/12/2009
"your axis bank credit card 7492 is blocked for internet transactions due to incorrect password. to unblock your credit card, pls contact us at [protected]/022-[protected]."

This message clearly tells that the card was tried to be used online, with a wrong password and it has been blocked.

I called the given number [protected] for some clarification, and the reply was very rude and unsatisfying.
I had called today morning (11/12/2009 around 9:15 am) and she gave me some irrelevant information about it and the call got disconnected.
I called back and asked her to listen to me first and then reply, read out the entire message I received, yet she said that the card was blocked and cant be used. this is a very unsatisfying information, as I wanted when the card was actually used, and as much information, so that I can help track if any one is trying to misuse the card. probably he/she doesn't know that the card is already blocked when the last transaction was made and I confirmed to the axis bank calling agent that I did not do the transaction.

A few extra details: I had a axis bank gold corporate card. which got two fraud transaction, I reported first, got a call for second, got card blocked on nov 11. the bank is not willing to help me more about the second fraud as they say it happened online in a secure way. now they are not giving me any extra details about the recent event (please see the quoted message).

I had asked them not block the existing card as well so that no one cane do any further fraud on it, but the agent is not doing it.

No one knows my password, and I change it from time to time & have never shared any information with others by spam mail or anything else.

I am an ICICI bank customer, I tried to withdraw money from Axis bank ATM, ATM machine did not dispense the money but the amount was debited from my account. When I called customer care of ICICI bank they said it would take 12 working days initially but now they are saying due to some mistakes from their backend team it takes another 12 days as they have closed my earlier request without even letting me know.

Please do the needful.

Sir,
I received a call today from your credit card department Delhi (011-[protected])in response to complain regarding my credit card application First i did not received any verification call from Bank/Dsa/Dst/Ccd since the time i applied for card, and now your executive told that your application has been rejected because you are working with construction/ real estate company.

IF A PERSON IS WORKING IN A REAL ESTATE / CONSTRUCTION COMPANY THEN HE WILL BE A DEFAULTER AND IF HE IS ASSOCIATED WITH SOME OTHER CATEGORY COMPANY THEN HE WILL BE A VALUABLE CUSTOMER? IS THERE ANY LOGIC INTO THIS?

SO YOU THINK OTHER BANKS WHO HAVE GIVEN ME PLATINUM CARDS WITH LIMIT IN LACS ARE NOT FOLLOWING THEIR BANKS GUIDELINES

GO THROUGH MY CREDIT REPORT & SEE IS THERE ANY DEFAULT IN THE PAST EVEN IF WHEN THERE WAS RECESSION.

Actually this is not your fault now a days most of the multinational & private banks only concentrate on their targets or goals rather than customers, it is really very bad to see such types of attitude..

I am customer of your bank since 5 years & was in a impression that axis bank is very customer friendly but after this hallowing experience i will think thrice before recommending any one to you.

Thanking You

Kapil Sharma

MOBILE -[protected], [protected]

I tried to withdraw an amount of 7000 rupees from axis bank (atm id: s1ac4561) on 8 aug 2009 10:57 am.
I received receipt for withdrawal of 7000 rupees from my account but I didn’t get money. I had made a complaint to hdfc bank customer care on this using phone banking. at that time they told that the debited amount will be credited back within 7 days. but now, they tell that it will take 12 days more. please do the needful.

Complain no.: [protected]

Respected sir,
I applied for a senior citizen s. b. account (online) for the ashok marg, iucknow branch of the axis bank inthe last weak of july, 2009.
I was informed by thecustomer care section of the axis bank that
Mrs. apoorva giri, rel'ship manager will see me at my residence
But the official got no pain. I managed to contact the bank branch to
Open the account. however, the account was opened. after receiving
The welcome kit as well as a welcome call from it's h. o., I was advised
For the i. d. card and a clear assurance that apoorva giri will contact
Me in the matter but again she took no pain. and one more time, she
Repeated the same practice of ignoring the senior citizen (me). however,
It is submitted that the said official was hundred percent unknown to
Me before opening the said account.
I was seriously thinking to open another senior citizen s. b. and a
Demat account in my wife's name but I have droped the idea now with the axis bank and looking for some other bank. I am seriously thinking
Also to close my existing relations with the axis bank. will the axis bank like it?
will the administration of the axis bank look into the matter
And take the appropriate action against the said apoorva giri? will
The bank administration like to inform me result of my submission?
with loosing regards,
satish chandra srivastava
S. b. a/c n.[protected]
Address-b-1/62, sector-h, aliganjextn.,
Lucknow-226020
Email: [protected]@gmail.com
Contact no.:[protected]

I am Manish Kumar Trivedi, in the month of June 2008 one of my credit card (***9669) payments got delayed and I received a communication to pay the late payment fee of Rs. 250.00. I then contacted Axis bank and informed them the reason for the delay was with my other bank and they agreed to drop this late payment fee and as a confirmation I received a SMS stating that the late fee has been reversed.

Suddenly a year later Rs. 3033.00 from my Axis bank Meal card (****0305) went missing and when I contacted the phone banking agent I was informed that I owed this amount towards the late payment done in the year 2008.

I was surprised to know that even after assuring me that they have reversed the late payment charges they increased it to 3033 and deducted the same from my Meal card that I use to buy provisions, leaving me with nothing but misery.

I still have the SMS from Axis bank saved with me where in they had promised the fee waiver now I do not know who to approach as their phone banking agent are not helping me they listen to my request and just transfer me to another department. Please some one help me in getting this issue resolved.

My Mobile : [protected]
Email [protected]@yahoo.com

I started a sb account in your bank six months before (sb [protected]). one of your customer care executive, mr. sreekanth bose of kottayam branch, kerala, constantly approached me for starting a new bank account. but as I am having sb account in sbt, icici and idbi bank, I rejected him. but he kept on coming to me and bugged me to start an account. he told me that the minimum balance for maintaining quarterly annual balance is only 1000 rs. he also convinced me that there are some offers for the govt doctors that we need to maintain only 1000 rs in the sb account for qab and there’s no bank processing fee and debit card will be issued free of cost.
I believed him and deposited 1000 rs for starting a new account. as I am having bank account in three other banks, I didn’t use your bank account and I thought my money will be safe as it in one of the leading banks in india. one week back I thought of depositing some money as fixed deposit in your bank, and I went to your bank. but shockingly I discovered that there’s only 165 rs left in my account. I enquired about it and was informed that 750 rs were deducted for non maintaining the qab and some 175 rs for starting an account.
Actually that customer executive was cheating me by giving false information. I trusted him as he represented one of the best banks. I was sure that your bank has some policies for selecting customer executives as they reflect the quality of your bank.
I gave a written complaint about this incident to the kottayam bank manager. but he said he can’t take any steps as the concerned customer officer who cheated me resigned the bank three months back. I wonder how a reputed bank like yours’ could appoints some fraud persons as customer officer and some way or other try to get money from the public and let him resigns whenever he wishes. I think this kind of matters definitely affects the reputation of your bank. one thing I am sure is that as a doctor of medical college I won’t recommend your bank to any of my colleagues or relatives.
Kindly take necessary steps to get my money back. I don’t think 1000 rs is a big money. but I feel that I should get that 1000 rs back because your bank through your customer care executive cheated me to get it.
Dr ashish ([protected]@gmail.com)

This is regarding an idiotic experience I had with Axisbank remittance. This is the first time I did not try to use Wire Transfer and regret my decision.

I live in the USA and, on 14th of July, 2009, I sent $5000 to a friend using Axisbank remittance, where the purpose of the transaction was
mentioned as "home maintenance".

Then on the next day, someone called me to ask who I was sending the money and how I knew her. I verified with him, telling that I have known this person for long and I may marry her next year.

After that, one week passes, and the exchange rate falls from $1 = 49.6 (approx, unless I am wrong) to Rs 48.3 (approx, on 22nd July, today) or maybe even more, and I never again hear from anyone, nor does the money gets transferred.

Today (22nd July, 2009), once again another guy called me to say that, since I wrote "home maintenance" in the box, but then I mentioned on phone a different purpose ("she is someone I know for long and I may marry her next year"), they had to verify and wait for further clearance.

For what?

They need verification and clearance for US$5000? Is it a joke? Or everyone at the Axisbank remittance lost their mind? What is happening? Am I being the butt of a joke?

They probably just wait for the $ value to fall, so that they can [censored] off my money, make a profit of about Rs 10, 000, and screw me in the process!

I regret having opened an account with them.

Now I came to know that it will take 3 more days for the money to be really remitted. Today is 22nd July, which means it will take 2 weeks for the money to be transferred (14th July - 27th July, at the earliest)! It would have taken less time if I had tied the money to a pigeon's legs and sent it off!

PKS
pinchashodi--AT--yahoo.com