Menu
Awok.com Customer Service Phone, Email, Contacts

Awok.com
reviews & complaints

www.awok.com
www.awok.com

Learn how the rating is calculated

1.2 350 Reviews

Awok.com Complaints Summary

14 Resolved
336 Unresolved
Our verdict: If considering services from Awok.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Awok.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Awok.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Awok.com reviews & complaints 350

Sort by:

Newest Awok.com reviews & complaints

ComplaintsBoard
N
1:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Awok.com late order delivery

Poorest service this time. It seems u shouldnt place big order to awok. One order got available then other item was unavailable. Useless service. They dont have any solutions. I had been waiting for my order for almost 1month now. They spoiled everything. Worst service ever.. Ultimately I have cancelled the order. All thanks to the great service for which I have been waiting since a month.

Read full review of Awok.com and 1 comment
Hide full review
1 comment
Add a comment
A
A
حامد الخليفه
, US
Oct 28, 2018 2:58 am EDT

I have asked you for a date
19-10-2018 has not been moved to date
Where did you charge me why I was completely distracted from the site
This is the order number: # [protected]
Where is my shipment ?

ComplaintsBoard
M
2:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Awok.com my items not received

Payment Successful
Order Number: [protected]
Hello RAHMAN M HASIBUR,

Great news! Your online payment is successful.

Find your payment details below, in-case of any discrepancy please contact our support team.

Below are the Payment details for your reference:

Date: [protected]:57:04
Transaction ID: charge_DD89CE478Y1D48568EDF
Card Holder Name: RAHMAN M HASIBUR

Read full review of Awok.com
Hide full review
ComplaintsBoard
A
4:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Awok.com children fashion scooter

Hello sir,
I am Amrit Chauhan I ordered the children fashion scooter 🛴 in blue color which shows in the chart of the display images from the shown scooter image but I got the scooter in pink color so plz change the scooter color as soon
So I can carry n take that toy to my home
Product is good but only the color is different so plz change pink to blue

Read full review of Awok.com
Hide full review
ComplaintsBoard
A
1:14 pm EDT

Awok.com service/ delivery driver

I have cancel my order today due to your drivers attitude. He called me in the morning to deliver my order but unfortunately i was at work so i ask him to comeback between 5:30pm to 6:30pm but he refuse and tell me that he cannot comeback anymore but i sense that he just doesnt want to go back to my location so i told him to come back on friday but he said he is off so i said to him is saturday fine around 6pm but he said again that he cannot deliver at that time so i told him that if there is no way of bringing my order then just cancel it. After a few minutes he call me back again and saying that ok he will bring the order at 6:30 but i have decided to cancel it already and i refuse to accept the order because of your drivers attitude. I was a regular customer of awok but this time it will be the last time i will place order with you. Driver number is [protected]. Thanks.

Read full review of Awok.com and 2 comments
Hide full review
2 comments
Add a comment
A
A
حامد الخليفه
, US
Oct 28, 2018 2:57 am EDT

I have asked you for a date
19-10-2018 has not been moved to date
Where did you charge me why I was completely distracted from the site
This is the order number: # [protected]
Where is my shipment ?

A
A
حامد الخليفه
, US
Oct 28, 2018 2:57 am EDT

لقد طلبت منكم من تاريخ
19-10-2018 ولم يتم تحريك الطلب الى الان
اين شحنتي لماذا تم مسههت من الموقع كليا
وهذا رقم الطلب : #[protected]
اين شحنتي ؟؟

ComplaintsBoard
C
9:10 pm EDT

Awok.com I am complaining about the product that I have returned and until now I am not receiving it yet

I had returned the mobile that I have ordered for it has a problem. The device collected it last september 12 and I have paid again for collecting. Until now I dont receive any feedback from them what is the progress and when they will give it back to me. I had email them so many times but still no one is calling me. The no. of my complaint is [protected]

Read full review of Awok.com
Hide full review
ComplaintsBoard
D
3:23 am EDT

Awok.com debit card credited

I oredered today from Awok.com September 3, 2018 it was credited in my card but from awok side payment not receive I called them same time when I received an email from awok the my order was not able to process. I even make it 2 times payment but the problem is still same. My account Number [protected]. I will attached pictures of confirmation that it is credited. Please email me for the update [protected]@yahoo.com

Read full review of Awok.com
Hide full review
ComplaintsBoard
B
12:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Awok.com shipping

Web site quotes and charges for SMSA delivery but Awok using Emirates Post.
Delivery is always very lond due to this.
Delivery charge is a rip-off
Poor service and no pertinent response from Customer service.
If they wish to use Emirates Post at least give the option in the shipping section and charge accordingly.
Currently everything on the site has a quote for SMSA shipping and this is charged at check out.
Sharp practice!

Read full review of Awok.com
Hide full review
ComplaintsBoard
O
11:36 am EDT

Awok.com delivery personnel

I am a customer to awok by name Obie Ongie. Recently i place 3 separate order and got a first call from a driver at night with the number [protected], He was very rude and was adamant when i tried to explain i cant receive the order at night and that i work night shift and am only at home in the day. He just told me he will cancel my order and a few Minuits later i got a message saying my order was cancelled. Same thing happened again today w my second delivery. Same driver called me up and was still rude and cancelled my second order. I need to know if the customers right is not cared by awok for this poorly behaved worker to work in your company. If this isn't rectified i will never order from here and will advice my friends not to do so. thank you. My order numbers are as follows;

#[protected]
#[protected]
#[protected].

Thanks for understanding, while waiting for your urgent solution.

Obie Ongie

Read full review of Awok.com
Hide full review
ComplaintsBoard
L
3:14 pm EDT

Awok.com shipment order status-[protected]

Dear AWOK.

Please give me latest upadte regarding my roder. Until now i dont know where it will go, i got sms mesage from customs that i have to pay something. The message is in arabic and i dont know how to understand this, i translated in google and informing taht i need to pay SR 92, why? and how to pay this? I have spent thousand riyals which i regret that i ordered that items.

My order number: [protected]
SMSA Air way bill#[protected]

Below is the SMS message i received.

تم تحصيل رسوم بيان جمركي رقم 399131 وتاريخ 01-11-1439 بمبلغ 92 ريال بجمرك مطار الملك خالد الدولي باسم ليلان بيكالدو مصلحة الجمارك

Please! do some actions regarding my order!

Thanks
Lylan P. Bicaldo

Read full review of Awok.com
Hide full review
ComplaintsBoard
L
2:34 am EDT

Awok.com mini fan air cooler

Hi Im Laila I order 8 items from awoke and I recieve today July 16, 2018 when I check the product one of my items which is mini fan air cooler not working due to some damage that one of this electric wire is not connected and I call the customer service to complain and ask for the replacement of this items... And they give me a complain number to avail a free coupon for replacement and this is my complain number [protected]. Hope I can have a replacement of my order as soon as posible thank you

Read full review of Awok.com
View 0 more photos
Hide full review
ComplaintsBoard
N
7:46 am EDT

Awok.com lg v20 refurbished

Hi I am Nelson Bagnol I was brought LG V20 Republish its delivered but in this cell phone data is not working and sim signal not coming also battery draining v. fast. I file complain on awoke email id but no response always showing processing... I want to return this product and return back my money. Help Me...

Ticket number is: [protected]
my mobile number: +966-[protected]
email address: [protected]@yahoo.com

Read full review of Awok.com
Hide full review
ComplaintsBoard
G
11:02 pm EDT

Awok.com i-phone 7 plus

Buying Refurbished from AWOK.com is…

Buying Refurbished from AWOK.com is like wasting your money.
Hardware not checked by them before shipping.I bought I-phone 7 plus the screen was replaced with after market brand which always hangs.and when you complain, They want me to send it back to them which will cost me than the new one after shipping cost and tax.
شراء المنتجات المجددة من موقع أووك إضاعة للمال.
لا يتم فحص المنتج قبل إرسالها للعميل،ويتم تغيير القطع بإخري رخيصة

Read full review of Awok.com
Hide full review
ComplaintsBoard
N
3:10 pm EDT

Awok.com broken goods received

Order No. 144-804-775-5 Dated 7th June, 2018
I received the order on 11th June, 2018 and found that the product(Wall Clock- 25Aed) was totally broken/damage. Kindly do the needful by replacing it with the new product. I request you kindly to revert back to this mail at the earliest.

Warm Regards,
Nayeem Unnisa
Flat.No.204, Durat Al Tawash Building
Abu Shagara
Sharjah, UAE
Ph: [protected]

Read full review of Awok.com
View 0 more photos
Hide full review
ComplaintsBoard
S
8:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Awok.com before I order on this track no...[protected]... u cut 400 riyal... now u show me 179 riyal... where s my remaining money plz I want answer...

U cut to me 400 sr...and u show me now 179 sr...where s my remaining money...and why...if u do it s fake...i complaint all over webside...for this situation...plz u send my remaing money on same card no...ok...and also if u want send me option i buy thing...my no...[protected]...and my track no s [protected]...how s u possible i accept...answer plz ...thnx

Read full review of Awok.com
Update by SHABIR AHMAD
Jun 10, 2018 9:45 am EDT

What s no. Of awoke ...they are fake company they thief company...now i complant from alraji bank manger send to them email...they cut money 400 and parts 179...why u fake...i want refund money same card no...

Resolved

I want my refund money...u too late why today s 7 days complete...if u have not parts why u cut money to me...5576351844

Hide full review
ComplaintsBoard
J
8:38 am EDT

Awok.com everything

I have ordered five items, one was a blender, which after I took out to check is in working condition, happened to be dirty, guessing was used by a previous customer and returned, awok didn't care to check the item and sent it to me!
Rest were made of some cheap plastic, like usb charger, I was afraid to even use, think it will mess up my house plugs and my electronic devices.
The supervisor and the agents on the phone are useless, unprofessional, instead of doing smth to rectify the issue, just ignored it and lied, saying the driver would come and pick up the items the next day.
I don't wanna know anything about this disgusting and cheap company and its unprofessional employees.
If I don't get my refund, I will make this a much bigger issue. And this company should be closed.

Read full review of Awok.com
Hide full review
ComplaintsBoard
A
9:15 am EDT

Awok.com bluetooth headset charger

I purchased a bluetooth headset (with charger) dated 27th of april. (reference order #913-573-451-0) yesterday the charger got burnt, I was just charging only for 10 minutes here in our office. I charged it in my desktop computer and I smelled something was burning. I went to the pantry to check and I came back to my working area and got shocked and I screamed when I saw a smoke coming from the small charger. (please see attached photos).
Your product is very dangerous, I almost burned my computer, and my hands because it was already burning when I immediately pulled the usb out of my pc. I dont need any replacement or reimbursement from you guyz! I will just never ever buy from you again and will never ever tell my friends and relatives to patronize your company!

Read full review of Awok.com
View 0 more photos
Hide full review
ComplaintsBoard
M
12:57 pm EDT

Awok.com rubbish faulty mobile phone

Awok is the worst than worst company ever in UAE with worst customer service ever, once i did mistake of purchasing by placing order mid night and to my surprise the item came next day afternoon, how they can arrange the product but later when i used the mobile for single day it got shut down and never get on. Second day only i complained to them but all in vain after 8 days they sent the person to collect the faulty mobile and that guy was asking for original packing, but it was not with me and i threw away, i was ready to pay 40AED but he didnt collected the damage piece and later after 2-3 days i called they told the guy will come to pick the mobile, once i received a call that i am coming for pick up but he didnt came and i called him many time but the guy never answered my call. So i request to you all please don't purchase anything from them as all the items they are selling are duplicate, faulty and damage, you will never get your money back because next what they do they will ignore your calls, ignore your email, i had lost AED 400/-
Whoever is the owner of this company if has a little faith in god than he will return the hard earned money of all the customers who are facing problems due to faulty products they sold.

I advise to all of you never purchase any thing from this online fraud companies. This company is a scam they sell damaged items to you and used phones with bunch of other fake stuff and pricless stuff.

Read full review of Awok.com
Hide full review
ComplaintsBoard
B
4:38 pm EDT

Awok.com samsung s4

Awok is the worst company ever in UAE ! And i guess they have the worst customer service ever, once you purchase anything from them and the item is damaged, you will never get your money back because next what they do they ignore your email, but once you want to make a new purchase they just deliver it within 24hours what a bullsh** company, i will make sure to tell everyone about this because is company is a scam they sell damaged items to you and used phones with bunch of other fake stuff and pricless stuff, thia company is a scam guys dont you ever need think ever to buy anything from them, i will make sure to shut down this company this year .

Read full review of Awok.com
Hide full review
ComplaintsBoard
P
4:07 am EDT

Awok.com not supplying the product that accepted and paid

I have placed 10 products as group in 19th April 2018 and settle the bill in order. Following a week my order was split into two due to delay in supplier fault and part of item was delivered. The remaining 3 products were not delivered. After two weeks finished i did ask through a follow up call and says delays. After a week i received call stating that the ordered product was not available and AWOK cant supply.

I have requested them to adhere their trade deal with customer to supply the product that being paid by customer. Until today the product was not supplied and call request from a Manager /Owner was not done.

Online trader: AWOK.COM
Original order # 2832262431 placed on 19th April 2018.
Split order for that delivered# 8946633535
Pending order for left over Product 8310352517
Customer service call: [protected]

Read full review of Awok.com
Hide full review
ComplaintsBoard
N
8:34 am EDT

Awok.com different materials / shipment not received

On 06th of May, I ordered around ten different materials. But still it is not delivered to me and when I contact the customer care person they said they don't know when it can be delivered, they said whenever they are receiving the material they will deliver. Even it 1week, 1 month or more than that, I don't know. My complaint number is #[protected]. Very poor customer handling by the Awok representative.

Read full review of Awok.com
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Awok.com customer service

Website

www.awok.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Awok.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Awok.com Customer Service. Initial Awok.com complaints should be directed to their team directly. You can find contact details for Awok.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Awok.com. Discuss the issues you have had with Awok.com and work with their customer service team to find a resolution.