Awok.com — cheating, poor service, orders not delivered
Ordered 24 items.
19 was delivered - some poor quality so 8 returned.
Now we have 5 not delivered here 8 days later, and 8 returned items.
AWOK refused to cancel the order of the outstanding 5 items - 2 days ago.
We make another order of 5 pcs.
2 was attempted to be delivered, but due to a lazy driver whos excuse was that he was parked illigally and left, they did not get delivered. He was staying in our reception and did not want to deliver in our appartment. I had to get dressed before I went down to the reception. I was there with the money in hand when he left.
We call AWOK to cancel everything.
The customer experience in this call, as in the other calls was, was a farce.
The room the poor girls sits in is so noisy she can not hear what I say and I can not hear what she says.
But finally we got the message through: cancel everything we are done buying from AWOK.
Last time my wife called them I could hear the guy in the other end.
She tried to cancel the 5 items outstanding. He kept saying the delivery was free and did not respond to the cancel request. Either extremely stupid guy or AWOK instructs them to act like imbeciles when customers try to cancel an order.
Now we will start the next battle: getting our outstanding 100 aed refunded.
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