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Awesome Auger / Double charging and will not cancel order just so they can get astronomical shipping charges

1 220 White Plains RdTarrytown, NY, United States Review updated:
Contact information:
Phone: 914-332-7878

Scott Sobo
SAS Group Inc.
220 White Plains Rd
Tarrytown, NY [protected]
Phone [protected]
Fax [protected]
email at jknapp@sasgroup.com
www.shopsas.com

This is the company information. Below is the order and cancel responses.

Note the email says order will be shipped in 4-6 weeks. Email response says order is in shipping process. They give you no way to cancel your order.

-----Original Message-----
From: Awesome Auger Customer Service [mailto:auger@custservdirect.com]
Sent: Wednesday, July 22, 2009 3:03 PM
To: Name
Subject: Re: [Case#nnnnnnn] Cancel an Order ID nnnnn

Dear Name,

Thank you for your interest in the Awesome Auger.
I have reviewed your account and I see that your order is in the shipping process.
Once your order entered this process, we were unable able to modify or cancel the order.
Your order will complete this step in 1-2 days.
Once completed, you will receive your order in 7-10 business days.

If you wish to return what you will be receiving, please call our customer service line to get a return authorization number.

We can be reached via phone, by calling [protected], or e-mail at aweseomeauger@custservdirect.com.
Our business hours are 7am to 7pm CST, Monday through Saturday.
Thank you for your time.

Thank you,

The Awesome Auger Customer Service Team


07/21/2009 19:50 -

Please cancel this order. I have already directed my credit card to not
process this order and it has a fraud alert on it.

Below is the information you sent to me in email. I never agreed to all of these charges and you are dishonest in your practices.

If I receive any packages from you they will be returned. If you share my credit card with any other company you will be turned into the fraud department of my credit card.

----------------------------------------------------------------------------
-
Thank you for ordering the AWESOME AUGER from the Buy The Auger - Official
> TV Products Store.
> Order ID: nnnnnn
> https://www.buytheauger.com/ver12/index.asp?did=1311
> This is your confirmation that we have received your order.
>
> We thank you for your order. Your order will be shipped: STANDARD TO
> CONTINENTAL US (4-6 WEEKS).
>
> (NOTE: If you specified rush delivery it will be noted in the Order Detail
> below)
>
> In the future, should you require customer service for AWESOME AUGER, please
> call [protected] Mon-Fri 9am-5pm. . IT MAY TAKE SEVERAL DAYS FOR CUSTOMER
> SERVICE RECORDS TO BE UPDATED WITH YOUR ORDER. If you call the customer
> service # and they do not have a record of your order yet please go to
> www.picustomerservice.com to make your request.
> ****This is an email confirmation of your order only. Your credit card will
> be charged at a later date.***
>
>
> IMPORTANT: All products and services you have ordered are shipped and billed
> to you directly from each product or service provider. Although we make
> every effort to have the speediest delivery available, we cannot guarantee
> the delivery of any item for a specific date. See additional customer
> service information near the end of this email confirmation ##########
>
> BILLING INFORMATION
>
> SHIPPING INFORMATION
>
> -----------------------------------------------------------------------
> ORDER DETAIL
> -----------------------------------------------------------------------
> Qty Item Purchased Payment Option Amount Shipping
>
> -----------------------------------------------------------------------
> 1 AWESOME AUGER 1 payment of $ 19.99 $19.99
> $8.95
> 1 ADDITIONAL UNITS 1 payment of $ 19.99 $19.99 $8.95
> 1 ADDITIONAL UNITS 1 payment of $ 14.99 $14.99 $8.95
> 1 CORDLESS POWER DR FREE $ 0 $0.00 $39.95
> 1 CORDLESS POWER DR FREE $ 0 $0.00 $39.95
> 1 EXTENDED WARRANTY 1 payment of $ 4.95 $4.95 N/A
> 1 EXTENDED WARRANTY 1 payment of $ 4.95 $4.95 N/A
> 1 WEED AUG WITH POW FREE $ 0 $0.00 $7.95
> 1 WEED AUG WITH POW FREE $ 0 $0.00 $7.95
>
> ***************************************************************
> ***************************************************************
> https://www.buytheauger.com/ver12/index.asp?did=1311
>
> We cannot guarantee the delivery of any item for a specific date.
>
>
>
>
Response from first attempt to cancel right after ordering and seeing email
-----Original Message-----
> From: PermissionInteractive.Com-Customer Service
> [mailto:NoReply@permissioninteractive.com]
> Sent: Tuesday, July 21, 2009 4:44 PM
> To:
> Subject: Cancel an Order
>
> Hello,
> Unfortunately we only run the site for Awesome Auger. We do not bill, ship
> or handle returns for this item. For any customer service inquiries you will
> need to contact Awesome Auger by calling [protected] or emailing
> awesome@custservdirect.com - to cancel your order. They are best equipped to
> handle your request, as they are the company that bills and ships your
> product. You will need to contact Awesome Auger at the number we just
> provided to you to cancel your order before it ships.
> Sincerely,
> Customer Service
>
>
> Please do not respond to this e-mail. Contact us through
> http://www.picustomerservice.com for further questions.

An
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Comments

  • Cu
      15th of Sep, 2009
    0 Votes

    "AWESOME AUGER". I CHECKED THE "AD" IT INDICATES THAT YOU CAN GET TWO TOOLS AND THE DRILL BY PAYING THE S/P (SHIPPING AND PROCESSING) BUT THE CATCH IS YOU HAVE TO PAY THE 39.99 FOR THE CORDLESS DRILL. IT DOES NOT TELL THAT UNTIL YOU ORDER... THE AC DRILL IS STILL 19.95 PLUS S/P ...I THINK THIS IS A LITTLE MISLEADING ON THE COMERICAL AND THE WEB SITE. ON THE WEBSITE, IT DID NOT INDICATE THAT I WAS NOT GETTING THE DRILL UNTIL I T CAME IN AND IT WAS NOT THERE... BUT AT 8 DOLLARS FOR S / P THAT WILL GET EXPENCIVE FOR WHAT WE ARE NOT GETTING .

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