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The good, the bad, and the ugly - discover what customers are saying about Awesome Auger

Welcome to our customer reviews and complaints page for Awesome Auger. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Awesome Auger.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Awesome Auger's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Awesome Auger, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Awesome Auger. Your feedback is an important part of our community and will help others make informed decisions.

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K
9:05 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Placed an Awesome Auger order on Saturday on www.buytheauger.com. Site gave me the opportunity to purchase additional items and just pay shipping and handling. Site confirmed order, but did not give me the option to view order. Site also did not give me a total price. I had to wait until Monday, to contact customer service. Gave the Rep my name and order #...

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2:03 pm EST
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Awesome Auger Misleading

The ordering process lead you to believe that you where getting the added units that where included in the advert. My wife just wanted one auger tool but ended up with 3 tools and 2 battery drills that cost an amazing $161 including shipping. When the goods arrived we where horrified to see the final bill $161 for what we believd would be $19.95 plus shipping. The online odering never gave us any confirmation other than a order # ([protected] hoping that some one might address this isssue).

When I called the and asked about return the 2 extra augers and drills i was told that i could return the 2 Augers and get $34.98 the balance a whopping $108.59 was all shiiping and processing and was not refundable. I was even told to try and sell the drills on Craigs list, when i pushed the point that the drills can't be processing they are products i was told that out of the goodness of her heart she would credit my account with $5.00. i told them to give the $5.00 to charity, i doubt they ever have.

We have lived in this country for just over 2 years and have been scammed three times, it is certiantly a buyer beware situation that needs correcting. The other scams include money transfers and time shares but thats anouther story.

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10:43 am EDT
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Awesome Auger FRAUD

***DONT ORDER***SCAMMED!
My wife ordered one set @$19.95 and we were to get one set free and they billed me $177.62. I called the fraud department at my bank and they told me not to open the pkg up and return it. I called Awesome Auger and they told me that the package would probably never get back to them and I probably will not get any money refunded to me. If they do recieve the package back to them the most that I will recieve back is $19.95. Then I called my Fraud department back at my bank and told them what they said and the bank told me that I will be recieving my entire amount back and that Visa will go after Awesome Auger.

Barbara, Indiana

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12:52 pm EDT
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Awesome Auger Totally unfounded

On Aug. 2007 I ordered this hardware which was advertised for $19.95 plus tax $1.00 and shipping and handling. A week and a half ago I called because I did not receive it..Today I did get it and here is the problem!

P&H 56.85.
Total shipment $77.80.
Amount charged to my credit car is $77.80.

This is totally unfounded.

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7:12 pm EDT
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Awesome Auger be careful of website

I saw the commercial about the auger and how you get two augers and extension and the drill all for $19.99. I thought it would be a terrific christmas present. When I went to the site, I had to put all my information in first before I could proceed, then when I got to the part about the drill, turns out it's $24.95 extra. I tried to go back into screen and take out my personal information and put bogus information in, not real name, address or credit card. I got a charge on my credit card for $57.88. Turns out you don't have to confirm an order, when you hit enter, IT'S AN ORDER! They will take my two sets back minus the shipping and handling charges. So I'm out about $20+ if I return and $57.88 if I keep. This is not at all what I saw on tv. BEWARE!

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11:41 am EDT
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Awesome Auger Awesome Auger product

I have had the same problems as everybody else. I called to order 1 awesome auger I got chargerd for two becouse the machine goes on an on and doesn't let you order just one. The shipping is dubble the amount of your order. My order was 35 dollars and shipping was 66 dollars. The drill is electric and is advertised as a battery drill and the drill didn't work. As I put the auger in the drill it started to smoke. It would cost me more money to send it back. I was told the battery drill was optional and would cost me 43 dollars more. I got the same old excess the first day. "It's not in the computer", second day "can't cancel becouse it's already processed. This is the biggest fraud I ever saw any company do. They should be fined and closed down. This Awesome Auger should never been sold with any drill at all.

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10:59 pm EDT
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Awesome Auger Double charging and will not cancel order just so they can get astronomical shipping charges

Scott Sobo
SAS Group Inc.
220 White Plains Rd
Tarrytown, NY [protected]
Phone [protected]
Fax [protected]
email at [protected]@sasgroup.com
www.shopsas.com

This is the company information. Below is the order and cancel responses.

Note the email says order will be shipped in 4-6 weeks. Email response says order is in shipping process. They give you no way to cancel your order.

-----Original Message-----
From: Awesome Auger Customer Service [mailto:[protected]@custservdirect.com]
Sent: Wednesday, July 22, 2009 3:03 PM
To: Name
Subject: Re: [Case#nnnnnnn] Cancel an Order ID nnnnn

Dear Name,

Thank you for your interest in the Awesome Auger.
I have reviewed your account and I see that your order is in the shipping process.
Once your order entered this process, we were unable able to modify or cancel the order.
Your order will complete this step in 1-2 days.
Once completed, you will receive your order in 7-10 business days.

If you wish to return what you will be receiving, please call our customer service line to get a return authorization number.

We can be reached via phone, by calling [protected], or e-mail at [protected]@custservdirect.com.
Our business hours are 7am to 7pm CST, Monday through Saturday.
Thank you for your time.

Thank you,

The Awesome Auger Customer Service Team

07/21/2009 19:50 -

Please cancel this order. I have already directed my credit card to not
process this order and it has a fraud alert on it.

Below is the information you sent to me in email. I never agreed to all of these charges and you are dishonest in your practices.

If I receive any packages from you they will be returned. If you share my credit card with any other company you will be turned into the fraud department of my credit card.

----------------------------------------------------------------------------
-
Thank you for ordering the AWESOME AUGER from the Buy The Auger - Official
> TV Products Store.
> Order ID: nnnnnn
> https://www.buytheauger.com/ver12/index.asp?did=1311
> This is your confirmation that we have received your order.
>
> We thank you for your order. Your order will be shipped: STANDARD TO
> CONTINENTAL US (4-6 WEEKS).
>
> (NOTE: If you specified rush delivery it will be noted in the Order Detail
> below)
>
> In the future, should you require customer service for AWESOME AUGER, please
> call [protected] Mon-Fri 9am-5pm. . IT MAY TAKE SEVERAL DAYS FOR CUSTOMER
> SERVICE RECORDS TO BE UPDATED WITH YOUR ORDER. If you call the customer
> service # and they do not have a record of your order yet please go to
> www.picustomerservice.com to make your request.
> ****This is an email confirmation of your order only. Your credit card will
> be charged at a later date.***
>
>
> IMPORTANT: All products and services you have ordered are shipped and billed
> to you directly from each product or service provider. Although we make
> every effort to have the speediest delivery available, we cannot guarantee
> the delivery of any item for a specific date. See additional customer
> service information near the end of this email confirmation ##########
>
> BILLING INFORMATION
>
> SHIPPING INFORMATION
>
> -----------------------------------------------------------------------
> ORDER DETAIL
> -----------------------------------------------------------------------
> Qty Item Purchased Payment Option Amount Shipping
>
> -----------------------------------------------------------------------
> 1 AWESOME AUGER 1 payment of $ 19.99 $19.99
> $8.95
> 1 ADDITIONAL UNITS 1 payment of $ 19.99 $19.99 $8.95
> 1 ADDITIONAL UNITS 1 payment of $ 14.99 $14.99 $8.95
> 1 CORDLESS POWER DR FREE $ 0 $0.00 $39.95
> 1 CORDLESS POWER DR FREE $ 0 $0.00 $39.95
> 1 EXTENDED WARRANTY 1 payment of $ 4.95 $4.95 N/A
> 1 EXTENDED WARRANTY 1 payment of $ 4.95 $4.95 N/A
> 1 WEED AUG WITH POW FREE $ 0 $0.00 $7.95
> 1 WEED AUG WITH POW FREE $ 0 $0.00 $7.95
>
> ***************************************************************
> ***************************************************************
> https://www.buytheauger.com/ver12/index.asp?did=1311
>
> We cannot guarantee the delivery of any item for a specific date.
>
>
>
>
Response from first attempt to cancel right after ordering and seeing email
-----Original Message-----
> From: PermissionInteractive.Com-Customer Service
> [mailto:[protected]@permissioninteractive.com]
> Sent: Tuesday, July 21, 2009 4:44 PM
> To:
> Subject: Cancel an Order
>
> Hello,
> Unfortunately we only run the site for Awesome Auger. We do not bill, ship
> or handle returns for this item. For any customer service inquiries you will
> need to contact Awesome Auger by calling [protected] or emailing
> [protected]@custservdirect.com - to cancel your order. They are best equipped to
> handle your request, as they are the company that bills and ships your
> product. You will need to contact Awesome Auger at the number we just
> provided to you to cancel your order before it ships.
> Sincerely,
> Customer Service
>
>
> Please do not respond to this e-mail. Contact us through
> http://www.picustomerservice.com for further questions.

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CUSTOMER321
Gadsden, US
Sep 15, 2009 5:13 pm EDT

"AWESOME AUGER". I CHECKED THE "AD" IT INDICATES THAT YOU CAN GET TWO TOOLS AND THE DRILL BY PAYING THE S/P (SHIPPING AND PROCESSING) BUT THE CATCH IS YOU HAVE TO PAY THE 39.99 FOR THE CORDLESS DRILL. IT DOES NOT TELL THAT UNTIL YOU ORDER... THE AC DRILL IS STILL 19.95 PLUS S/P ...I THINK THIS IS A LITTLE MISLEADING ON THE COMERICAL AND THE WEB SITE. ON THE WEBSITE, IT DID NOT INDICATE THAT I WAS NOT GETTING THE DRILL UNTIL I T CAME IN AND IT WAS NOT THERE... BUT AT 8 DOLLARS FOR S / P THAT WILL GET EXPENCIVE FOR WHAT WE ARE NOT GETTING .

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3:41 pm EDT
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Awesome Auger Won't Honor Warranty

I purchased 4 Awesome Augers Last Summer, 1 for my self and 3 for my sons. While using mine last month it broke.

I was very satisfied with the product, until mine broke and I tried to obtain a replacement.

I contacted the company requesting info on how to obtain a replacement. The TV and Web Site add States an implied warranty. "Its so strong, if it ever breaks, we will replace it free". They denied any responsibility, claiming the only warranty was a 30 day money back guarantee.

Please help me to get this company to honor the implied warranty offered in their add.

Watch the add at the link below and you will hear Billy Mays state the implied warranty.

https://www.buytheauger.com/ver17/index.asp

Thank You

Dick Brickell

[protected]

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TheMorans
, US
Jul 12, 2009 1:02 pm EDT

My husbands broke too. It was garbage. They also promised this free drill that never came, and when we called they denied that was part of the offer (it says so on the website---at the time it did.) Also the shipping and handling ended up turning a $20 item into a $60 item!

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3:07 pm EDT
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Awesome Auger Unauthorized billing

I ordered 2 awesome augers for 19.95 +8.95 s/h, no problem... however when I saw that I had been charged $97.70, I went a little nuts! I called the 866 number only to be told that the order had shipped yesterday(which I find hard to believe) and that I was charged 20. sh/h for each "free" drill... which I knew nothing about until today. I was told that I could return them but would have to call back to get a return label. I wrote to the Texas attorney general... hopefully somebody can stop this company... or fire Billy Mays... whoever the *** he thinks he is!

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Update by Valerie
Oct 02, 2008 10:53 am EDT

What a scam! Awesome Auger has to be one of the biggest rip offs I have ever come across. I was under the impression that I ordered 2 auger sets AND 2 cordless drills. My credit card was charged $76+ even though by receipt did not add up to that amount.

TWO months later, I have received one auger set. I've emailed numerous times with no response. I finally was able to reach a human being today. She didn't like what I had to say so she transferred me to a supervisor. Both ladies had an attitude issue and basically I was told that it was too bad that I didn't understand their scam on their website. IF you want the drill, even though it does NOT say so, you must add an additional $40 S/H for each.

My advise, DO NOT BUY ANYTHING FROM THESE CROOKS!

Update by Valerie
Oct 21, 2008 10:22 am EDT

I wish i had researched on the net abt this company. Total rip off someone should do something abt it. False advertising. They never mentioned p&h would come up to 73.70 which is more than double the product's worth. I tried to cancel the order 4 days after order was put in. They kept telling me order not received. When it was received they told me immediately it was already shipped.

Someone should look into this method of ripping people off. Why are they still allowed to sell this product? they are just big scammers.

Hope the people who work for them can sleep at night!

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bajaskier
Fond du Lac, US
Oct 09, 2008 3:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Go to www.infomercialratings.com to get info on these scammers.

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6:17 am EDT
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Awesome Auger Scam and cheating

I ordered this item Sept. 9th and after seeing my order summary realized they over charged me $20 for shipping. I called their "customer service" number several times the rest of that week only to be told my order wasn't in the system yet and couldn't be adjusted or canceled until it was.

When I called back today, the 16th, I was told that it couldn't be adjusted or canceled because... it had already shipped! The ad and infomercial show a CORDLESS drill and tell you S & H is $19.95. S & H is actually $39.95 for the CORDLESS drill that is shown. The $19.95 S & H applies to a CORDED drill which is NOT mentioned or shown.

The CORDLESS drill is an upgrade. This is bait and switch advertising, it is also fraudulent and deceptive.
THESE PEOPLE ARE LIARS, CHEATS AND SCAMMERS! I will never trust another infomercial and will not buy anything online without doing more research about the product beforehand.

I warn all of you to do the same.

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JDizzle
Fayetteville, US
Sep 11, 2009 1:51 pm EDT

I am looking on this site to do my research before ordering the product. This sounds like an awful company, however, I cannot see why you are so upset about the cordless v corded drill? Maybe they changed the infomercial since, but it clearly shows on the infomercial (and ive seen it many times) that the "upgraded cordless drill shown". When you see a car commercial with DVD players and GPS built-in, do you think that it comes with the standard model? No, you have to pay extra for that.

Never the less, I will not be buying from this company as it sounds there are many other complaints about other things like duplicate orders, shipping charges, etc.

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SRA
Denton, US
Aug 09, 2009 6:04 pm EDT

I repent for not reading complaints such as yours. I just ordered last week and it turned out to be 2 orders of the samething. I have been calling and they always say their computers are upgrading and they cannot access. This is the story for the entire week.
S

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7:33 am EDT

Awesome Auger Terrible company

This is the worst company I have ever dealt with. I can ditto every complaint here. Same thing happened to me. I just made a formal complaint to the BBB. Everyone should do that so that action will be taken against them. You can go to the BBB's web site and serach the co. and file a complaint. I urge everyone to do so. I also wonder if they could have a class action lawsuit filed against them? I never completed my order over the phone to them mainly because they incessantly would not let me refuse the 10+ 'free extra attachments'... free plus exorbitant shipping. I refused the offers over and over and after a 30 min. call, I got so frustrated I purposely didn't complete the order so that it wouldn't go thru (no such luck). I didn't complete or confirm any order. I never got a pre-total. And somehow 8 weeks later I rec'd a small box with all the extra crap crammed in there with $40 of extra shipping. I called to complain - cust svc sucks and was no help. They offered a $5 credit to shut me up. Now about 8 days later I never got the $5 credit. I am furious... I didn't complete the order, I never confirmed it, there was NO was to get a live person, and I refused all extra attachments which I still rec'd.

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Anne29
Encinitas, US
Jul 23, 2009 7:11 pm EDT

Here is their information
Scott Sobo
220 White Plains Rd
Tarrytown, NY [protected]
Phone [protected]
Fax [protected]
email at jknapp@sasgroup.com
www.shopsas.com

Let them know how you feel. I was able to get the order cancelled without waiting on hold and before shipped.

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2:08 pm EDT
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Awesome Auger Bad service

As stated by" BILLY MAYS "on TV ! I ordered the awesome auger "Billy Mays "Said ON TV it comes with 2 augers 1 extension, and an electric drill All for 19.99 ! So I called up and ordered it ...cause I know" Billy Mays" wouldn't say that on TV if it wasn't true, Well here it arrived today ..and guess what ? The drill and extension are missing .So I called up awesome auger and got some teeny bopper, she said I didn't get the drill and extension, cause I didn't authorize it, I said what the hell are you talking about, I ordered from the TV ad As "Billy Mays said 19.95 with the extension and the drill, she said no? You didn't authorize it, , I said How the hell do you figure that, I ordered it and paid the shipping, I was charged for it, but I didn't get no drill and the extension! Finally I got fed up and told her to go ### herself! Hey Billy, what the ### is going on here with the ### scam .I want my god dam money back!

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Brian Wasem
San Leandro, US
May 21, 2009 2:39 am EDT

ALL THE BELOW IS TRUE...
Awesome Auger - Order status and charges
Awesome Auger - Scam and cheating
Awesome Auger - Unauthorized billing
Awesome Auger - A word to the wise
Awesome Auger - Awesome waste and fraud
Awesome Auger - Unauthorized billing
Awesome Auger - online advertising
Awesome Auger - Terrible company
Awesome Auger - Terrible experience
Awesome Auger - Unauthorized billing

THEY ARE ADVERTISING FOR PRODUCTS THAT DO NOT COME WITH THE $19.95 AND STATES THAT IT DOES, HOWEVER THEN THEY ALSO CHARGE YOU EXTRA FOR SHIPPING AND HANDLING ON EVERY ITEM WITHOUT TELLING YOU THE S/H CHARGE. I RECEIVED A $141.00 CHARGE WITHOUT MY APPROVAL OF THE SHIPMENT. THEY REFUSED TO REFUND ME MY MONEY. TOTAL SCAM

********************DO NOT DO BUSINESS WITH THIS COMPANY ********************

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7:23 am EDT
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Awesome Auger It's awful

I too was scammed by this company. I only received the two augers but no extender or pin as described in the TV ad and the website. Cannot get any answer to the customer phone number and cannot find the customer service website either. I am so frustrated I could use the auger by hand and tear up my garden! Is there no recourse? Is there a class-action lawsuit out there? HELP! Is there a government agency to report our complaints? I think I will contact Better Business Bureau and see what they have to say about this scam.

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hondagrl57
Wichita, US
Apr 26, 2011 7:15 pm EDT

I hope other gardeners do not get "taken" by this useless piece of Gardening Equipment, which without the extender and the pin, can not be used by us senior citizens..

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hondagrl57
Wichita, US
Apr 26, 2011 7:10 pm EDT

The same here, and when you call about the extender, which can not be found in a store, they run you back to the website.. no help and a big waste of time and money.

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Harry Estelle
,
Sep 04, 2008 12:01 pm EDT

My wife had purchased the ausome auger for me for a father's day gift, it took about 2 months later when she finally recieved this small box that probably only weights under 10lbs.?, I took the item out of the box charged the battery for about 8hrs. then took it outside and tried to use it, it started to drill into the ground only to die down to no power what soever!, it didn't even drill a hole into the dirt, they say it will drill through anykind of soil, which is not true!. They charged her a total of $96.70, even with the extra s/h charges I came out with a differant total of $56.80, what is the other $39.90 for?, and why is there such an overcharge of s/h charges that are more then the items anyway, I wish I had knew she was gonna order this before she did, I would of saved us the pain & suffering that were going through over this scam that the advertising company allows for them to get away with!, I am planning to go to an attorney to file a law suit for our pain & suffering that were going through, even for their advertising company to allow such a scam on TV., if you are aware of any class action lawsuit in the makings, please feel freely to contact us through my e-mail address. This should be considered a false advertisement and should be informed to the Fedral Communicaton's Commission for false advertisement and scamming people for heir lies!. It's Robbery on TV... Thank you & have a nice day!...

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Terry Allen
,
Aug 11, 2008 9:36 am EDT

I also ordered the Awesome Auger. I only recieved the two augers but when I tried to call customer service
I never talked to a live person. This is just a big rip off.

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11:00 am EDT
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Awesome Auger Stay away

We had tried to order one of these awesome augers on June 3, 2008, their automated system was all ***p up and I could not get thru to a live person and I cancelled order on June 3 2008 via e-mail 3 different times. I saw charge pending yesterday and this time I got thru. It was useless.

Now a month later, they charge my account I finally found a live dumb *** who was a complete idiot named Donna and she could not explain why this was this charged when they had been e-mailed 6 different times saying the words in big letters cancel cancel cancel!

You do not want to do business with this company and Billy Mays needs to check what he recommends before he opens his bigass mouth!

Awesome auger and its reps are awesome ***!

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Steve
,
Jul 15, 2008 7:12 pm EDT

No problem with me and Billy Mays. He's a joke and nothing you see on TV is the truth until you read the fine print. Like the pwer auger and free drill, you gotta pay 19.95 extra for the drill and 8.98 for the longer auger. Just wait, , , , all this stuff will be in Wal-Mart soon, , , , , no shipping cost

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Earl Sutton
,
Jul 04, 2008 2:48 pm EDT

This is the biggest ripe off I have ever encounted. I have tried to contact them by phone with no success. You always get a computer. Would like to get my money back because the augers came but they left out the extension. Would appreciate any help.

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7:40 am EDT
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Awesome Auger A word to the wise

I saw the ad on TV and I thought I would visit the website to get a little more detail. Actually, they clearly state that the cordless drill you see in the ad is "optional", but the thing that makes me run away from ANY site like this is when they capture your credit card data BEFORE they will let you see the price.

Once I realized that I was going to give them my info before I would find out the cost for "options" and "S&H" I bailed. Based on the reviews I'm reading it seems like it was a good idea.

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12:17 pm EDT
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Awesome Auger Awesome waste and fraud

Awesome Auger was an awesome waste and fraud.

I will call the State Attorney's office, BBB and FTC. Wish I had read these reviews before I ordered. I also wished that I taped the telephone order to understand what they ordered for me. The telephone order took about 20 minutes and I should have realized that the telemarket sales was a farce. They billed me for 2 augers and the shipping charge was $57.85. This was suppose to be a $19.95 order and turned out to be $92.75. Company should be ashamed of themselves and also the TV channels that are promoting this.

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greeneggs
Houston, US
Mar 09, 2010 9:15 am EST

I ordered the Awesome Auger Early December for a Christmas gift. It is now March 9 and not a word from the company. When I called to inquiry about the delay, they stated that when an order has been on backorder for over 2 months, they automaticly cancel the order. That would have been nice to know. Many companies send out a post card asking if you would like to cancel your order of continue to wait. They have my address and they have my phone number. No excuse for not informing the customer on their decision to automaticly cancel the order. In their defense they did not charge my account. Poor customer service.

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JKR
, US
May 13, 2010 5:56 pm EDT

I tried to order the awesome auger for $19.95 and ended up ordering other items amounting to $65.00 with expedited shipping that I received in 10 days with $46.00 shipping I called 5 Minutes after placing the order when I saw the costs and talk about rude and nasty the customer service rep wouldn't let me talk to the supervisor or her superior. Stay away from the awesome auger sight. Very costly. I refused shipment and was charged the $46.00 anyway and no way to contact them. The rep told me there was nothing I could do but pay the bill and guess what she was right.

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learned my lesson too
Waynesboro, US
Sep 12, 2009 9:24 am EDT

The ordering process is a nightmare with a prerecorded program continually trying to sell something more or different and I had to repeatedly say NO to many offers and they still got it wrong. I got double the quantity and got charged double the processing and shipping costs. Customer service refused to refund the charges and expected me to pay the cost to return the duplicated order! I have refused to pay anything but had to pay shipping costs to return the entire order to them! This is a scam to get more money out of unsuspecting consumers. Believe me, I have learned my lesson and will NEVER order another item being advertised on TV this way!

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Stone
, US
Sep 06, 2009 2:46 pm EDT

My wife bit on Billie Mays Awesome Auger infomercial. She got upped and bought a second corded drill and auger set. The corded drill looks cheap to me and I already owned a better one.

The P&H was $93.00! Expect a Rip but that was excessive.

Some guy earlier wrote a review on the Awesome Auger and put a curse on Billie Mays. I guess it worked!

I pulled some weeds but reversing does not throw them off the shaft. It is harder to take them off than to dig out the weeds.

Spend the money on a good *** whip,

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Brad
, US
Jun 19, 2009 6:57 pm EDT

They have a website too, it is below: https://www.buytheauger.com/ver3/ind...&aid=#ordernow BUT,
I responded to a TV ad for the Awesome Auger, wherein u r led to believe for $19.99, + shipping & handling is the bottom line price for this device & 4 other things, which includes a cordless drill. An automated answering device leads u through an ENDLESS Q (The consumer does NOT know this though) In the very beginning they get your credit card info by having you assume it pays for the entire package they advertise. However, then outrageous shipping and handling charges follow $39.99 for the drill alone & so on. After, 15 mins of ads, and repeatedly telling u that u should buy more of the original, it finally gives u a phone number [protected] for customer service. However, it repeatedly tells u to call back, they r 2 busy.

  yoeddie
yoeddie
Pace, US
Sep 06, 2009 2:48 pm EDT

Your wife gave me a blowjob in high school.

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Brian Wasem
San Leandro, US
May 21, 2009 2:43 am EDT

Exact same thing happened to me.

FRAUD, WEBSITE DOES NOT SHOW ACCURATE CHARGES, NO WAY BACK OUT, FALSE ADVERTISING, THIS IS A TOTAL SCAM! MAKING MONEY OFF OF THE SHIPPING CHARGES. NO REFUNDS ON THE SHIPPING CHARGES.

************DO NOT BUY THE AWSOME AUGER******************

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Georgia
,
Nov 11, 2008 12:05 pm EST

Well I have to say that everyone is exactly on point about this scam. But I found a way to get my money back and maybe this will help you as well, The first step I took was calling the BBB, then I call the Atty General of WI, then I finally was able to get the name of the company: Thill Logistics, I would recommend calling Keisha K she gave me all my money back only after threatening to call the police dept. Her direct line is [protected]. I hope everyone will get their money back!

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Ann Alfar
,
Oct 26, 2008 5:12 pm EDT

I totally agree. I was also scammed into paying $36.85 for S&H on a $19.99 product without my knowledge or permission.

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bajaskier
Fond du Lac, US
Oct 17, 2008 2:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Check out www.infomercialratings.com. They have contact information of Awful Auger.

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6:12 am EDT
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Awesome Auger Lost my money!

As stated by" BILLY MAYS "on TV ! I ordered the awesome auger "Billy Mays "Said ON TV it comes with 2 augers 1 extension, and an electric drill All for 19.99 ! So I called up and ordered it ... cause I know" Billy Mays" wouldn't say that on TV if it wasn't true, Well here it arrived today ..and guess what ? The drill and extension are missing .So I called up awesome auger and got some teeny bopper, she said I didn't get the drill and extension, cause I didn't authorize it, I said what the hell are you talking about, I ordered from the TV ad As "Billy Mays said 19.95 with the extension and the drill, she said no? You didn't authorize it, I said How the hell do you figure that, I ordered it and paid the shipping, I was charged for it, but I didn't get no drill and the extension! Finally I got fed up and told her to go ### herself! Hey Billy, what the ### is going on here with the ### scam .I want my god dam money back!

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Awesomeauger is a scam
Irvine, US
Jul 27, 2009 2:08 pm EDT

These complaints are valid. The company is total scam. I should have known when I got on the website. I needed to dig some flower bulbs out of grounds; thought Awesome Auger is my solution.

I shop online all the time. The following is what I think is wrong:
1. The site asks for your credit card before you select any items. That is no, no! I should have known. The only reason that I went thru with it was because my card company provides a shopsafe service. It allows me to general one time credit # with amount and expiration date of my chosen.
2. the site does not allow you to go back to correct mistakes
3. the site does not allow you to remove any items you don’t want.
4. Customer service is really bad. Before you bring up the issue you have with them they sounded okay. Once you relayed the problem to them, they became nasty.
Such company should be reported to the Attorney General of the State. Anyone interested in doing this? We can do it together.

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Clifton Gordon
,
Jul 11, 2008 9:59 am EDT

I tried to order the awesome auger as seen on TV. Not until she had my credit card number did she say I had to authorize each item and pay separate shipping and processing. No where on TV was anything said about a corded drill and they show a battery operated drill. The shipping and processing for the cordless drill is more that the drill is worth. Also every item that is supposed to be free and part of the package has to be authorized and that means you pay shipping and processing for each item separately. What a scam! How can the FCC allow such scams to operate on TV? How can Fox News allow someone like this to be a sponsor for their news casts? What can we do as consumers to stop this crap? Where is the infamous WATCH DOG that stops these scams? Is he too busy running for president to pay attention?

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Father Rick Swinney
,
Jun 19, 2008 8:15 pm EDT

I ordered the same augers and I guess they lost my address. It is my intention to notify Consumers Affairs and file a complaint against BOTH the company and Billy Mayes.

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GTC3
,
May 17, 2008 10:52 pm EDT

You are one of the lucky ones. most people were charged as much as $60.00 shipping. The scam is that you receive your "free" items as long as you pay shipping and handling charges. the S&P on the drill is $39.95, which is about $20.00 dollars more than the drill is worth. HUGE SCAM STAY AWAY!

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4:58 am EDT
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Awesome Auger Shut down this advertising

Worthless instrument, extremely poor customer service. This product was ordered by my senior citizen mother who truly thinks she has been scammed! The product was not what it claimed at all, the "cordless" drill gift with purchase had a power cord and the s/h was more than the product itself! The advertisement showed the user standing upright during the use of this product, but a person would have to be less than 4 feet tall to stand erect and use this auger. This type of false advertising should be prosecuted to the fullest extent of the law. Billy Mays should be shamed to endorse such a company.

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woodrow millhouse
Philadelphia, US
Jun 25, 2009 3:55 pm EDT

poor customer service worthless drill

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Ward Samuelsen
, US
Dec 29, 2008 1:36 pm EST

I was charged twice the cost of idem.

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Burley Daniels
,
Jul 09, 2008 11:48 am EDT

Ordered the auger, they took money from credit card and have not sent auger.

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Kathy Manning
Petal, US
May 16, 2010 2:33 pm EDT

Do not buy this product. The commercial is misleading and you will wind up paying a fortune and will not receive the items shown on t.v. We all need to all fill out the complaint form to the Comsumer Protection Agency or Federal Trade Comm. before they will investigate them. I did and have received an e-mail back from them. It was very nice but it seemed like they would not take action unless they received enough complaints. I sent my complaint to the WI FDC. I wish I knew if we could file a class action law suit against them. If anyone knows how please let me know at pmkm0523@yahoo.com.

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Michelle Hawkins
Des Moines, US
Aug 08, 2009 1:12 pm EDT

I went out on the website to order the awsome auger. Once I started going through the screens I realized that you did not get all the stuff they said you would get for 19.99. I cancelled out of the browser before submitting the order but to my surprise it submitted the order anyway.

When you call their customers service they make up some excuse that they cannot get into their computers or their systems are being updated. They ask you to keep calling back. They also said that they do not give any refunds if you return the package back, Refused return to Sender. I did that because I did not orde it.

The did credit my account back 19.99 but that meant I payed over 57.00 for shipping. I don't know how those folks sleep at night, ripping people off like that.

I'm going to report them to the BBB. We also have a TV station that does stories on Buyer Beware.

I'm going to make as much noise as I can to expose them for the SCAM it is.

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Anne29
Encinitas, US
Jul 22, 2009 10:26 pm EDT

this is the company selling the awesome auger. Let them know, and report them to your BBB and attorney general.
Scott Sobo
SAS Group Inc.
220 White Plains Rd
Tarrytown, NY [protected]
Phone [protected]
Fax [protected]
email at jknapp@sasgroup.com
www.shopsas.com

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larry dragon
Ventura, US
Jul 18, 2009 2:46 am EDT

I should have checked you before I ordered my augers. It is a scam. I am stop-paying my credit card. Hope they will cooperate.
I wonder why they are still able to advertise on TV.

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brandie66
Denver, US
May 02, 2009 10:59 am EDT

THIS IS A TOTAL SCAM! THE DRILL CANNOT EVEN BE RETURNED SO IT ACTUALLY COSTS MORE TO SHIP IT BACK. I WAS OVER CHARGED AND CAN'T EVEN DETERMINE HOW THEY CAME UP WITH THIS DOLLAR AMT. OH WELL I JUST SCAMMED! I WILL BY NOTHING FROM TV EVER AGAIN. 30 DAY MONEY BACK GUARANTEE IS BULL!

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bajaskier
Fond du Lac, US
Dec 29, 2008 2:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Check this out: www.infomercialratings.com/product/awesome_auger_reviews

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Deanna Steffy
,
Dec 03, 2008 4:05 pm EST

All I got in my order were 2 Awesome Augers I didnt even order 2 I only ordered 1 and I ordered the 1 cordless power drill and the 1 weed auger with power extender. So I contacted the company and told them I wanted a return postage paid lable to send the one back because it was their mistake and I also wanted the bonus items sent that I didnt get. Well they said no and they said that After reviewing your email and your account, I have determined you have TWO orders in the system. The description of items and charges is as follows:
(1) Awesome Auger Set (3 & 4” Augers) - $19.95 PLUS $8.95 (P&H)
(1) Awesome Auger Set (3 & 4” Augers) - $19.95 PLUS $8.95 (P&H)
TOTAL MERCHANDISE COST = ($34.90) + ($17.90) P&H = $52.80 TOTAL
and the 2nd Order
Number: S27829850000, This order has been canceled in our system.
(1) Awesome Auger Set (3 & 4” Augers) - $19.95 PLUS $8.95 (P&H)
(1) Cordless Power Drill – FREE (Pay only $39.95 P&H)
(1) Weed Extender/18” Power Extender with Lock Pin Set – FREE (Pay only $7.95 P&H)
TOTAL MERCHANDISE COST = ($19.95) + ($56.85) P&H = $76.80 TOTAL. So they have a bogus order that I didnt order and never got a confirmation email on and then they have my order that I did get a comfirmation email on and they canceled it so what the world it that? So I contacted the BBB and talks went back and forth several times but the BBB said they wont comply so the only thing I can do is hire the BBB for $75.00 an hour to get it straightened out. Like I dont think so that is really stupid they are suppose to help you arent they? Well so now I am stuck with 2 augers and no bonus parts which is why I bought the auger in the first place I bought it for the weed auger and power extender.

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