i am a resident of dubai and do not want to disclose my details.
I wish to post this complaint to say the protectors of LAW in dubai on some atrocities of individuals working for a reputed companies in dubai.
My husband is an eye patient who is infected in retina and was in need of an operation. We are regular customer for Mussalla Medical center located in Mussalla Mall bur dubai.
Due to severe discharge from my husband’s eye, we have booked an appointment at medical center with eye specialist. At 9.45 pm and could not reach the Mall due to heavy congestion inside the Mall parking itself.
It was 5 minutes less to 10 pm. and the security guard did not allow us to enter the medical center from the Mall and said that the Mall is closed for customers. For our repeated requests also the security did not allow and guided us to the Management office.
With out any curtsey towards the patient, the Arab dressed Manager in the cabin said that it is not there problem and he cannot allow them inside and have even abused saying Arabic to my husband due to his request.
In helpless situation, we managed to talk to the doctor over mobile and met took the prescription over phone.
The next day we came to know about the severe tortures and cruel behaviors of management towards the patients and the customers just because the Medical center has won legal dispute with there New landlord and the manager – Balooshi, is showing all his frustration on the customers.
I expect this country has a law and there will be some action taken against any individuals for such kind of inhuman behavior towards the patients.
After going through so much of pain, I don’t want such situation with any other person only for that I am sending this letter to all the depts who ever can help.