Avon.com
reviews and complaints

Hello i live at number 47 brookside drive in blurton stoke-Trent one of your delivery drivers was dropping stuff of for the people upstairs there is an ally way which I have to use to get to my front door there isn't much space anyway and the person upstairs doesn't care that I have to struggle to get in and out I came in and the delivery driver was blocking the path I asked if I can get past he said yes in a minute which is fine I came in and the person upstairs came down the stairs ranting that she doesn't complain about my delivery's I have delivery's from Royal Mail or my medication one parcel the problem is that while I was arguing with the woman upstairs your delivery drive joined in so I had the two of them ranting at me because I wanted to get in to the place I live I have a problem getting in because I only have one eye metal rods in my back and epilepsy I just ignore the women upstairs but when your driver starts as well it's really not a nice situation to be in I did say to the driver I'm sorry
I haven't got a problem with him but didn't appreciate him starting on me as well as her I feel like I can't go out or come back in when she is having a delivery

I was an Avon Representative in great standing until Feb. 2018, I requested my credit of $95.00 in my account since I was not continuing after 2 successful years and as of now still waiting. I have made several attempts and the customer service rep. gives me one excuse after another but NO real reason for failing to quickly expedite a check/card to me. I owe them absolutely nothing and that was confirmed, yet they are holding on to MY money! I earned it by selling products and accepting credit cards for payment that were run into the Avon system. I am beyond disappointed with the reputation I will forever have for this company.

I ordered from a representative in my area as well as my mother for a total of $60 in product. I was given an expected arrival date from my rep stating that it would be delivered to our doorstep. When we never received it our rep stated that it had gotten shipped to her address and wouldn't be at her residence for a few days. When she finally went back she said they messed up our order and she had to send it back. Some time after that she said that the Avon company contacted her and told her that the order would not be corrected and that she must refund us our money out of pocket. When I told her that didn't sound right and I didn't think that was legal since the Avon company had our money not her she said it's what she was told to do. When I mentioned putting in a complaint she told me I wouldn't be told anything different than what she was saying and I'm just gonna have to wait until she gets the money. I either want our money back or the items I ordered. I have never experienced such unprofessional and crappy customer service from any business.

My 2 year old has had a very bad reaction to your suncream on his face!
I have used other brands and they do not effect him, its just your Avon product. It actually looks like burns on his face!
I am not happy at all and I hope to god that it doesn't scar him!
He is in a little pain with it too. I'm having to keep him out of the sun now, which is not an easy thing to do with a 2yr old when he has older siblings playing outside!

We received a text from avon for the first time, reminding my mom to pay for the past due, so they will cancel any legal action. My mom paid alreasy the amount to her dealer/manager nielde. So we asked her, what other possible charges that we failed to pay, she said, maybe its the penalty, amounting p169.00 only? And the term is legal action? That her dealer / manager, didnt ever remind her that she still has payment. She paid thousands for the products, not to brag, but this? How dare them giving my mom a warning and using wrong term "legal action"! Hoping for you immediate response on my complaint. Thank you for your time.
We love avon, always been a consumer but this time, its disappointing.

Im gift mnisi. Cell nuber0798356159. On the 12 march I applied for a loan at capitec, to my suprice I was told that im black listed by Avon. The sad part is that I never had an account with them. When I try to find out from avon they told that I do have an account, nd they check the address nd cell number was not mine. they ask me to do avidavit nd etc which I did. So I ask them to give the adress of that person to see if knor her/him, but they refuse and told me that they will investigate. Up until know I havent heared anything, nd its affecting me nd my family very badley cos I want loan some money nd this issue is blocking me

Hi my name is isabella wagner. I payed everything back. Can i ask why im not aloud to sign into my account. I did appoligize for my actions. I really want to go into my account. I need answers to why i cant have my account unlocked. and please can you answer me back at my e mail at [protected]@hotmail.com thanks i really appreciate it. Thanks so much.

My representative Darlene Cayer @ 607 The Eastmall unit #11 is very rude, she gets my orders wrong and she gives me the evil look when I go to her house to pick up my order. She is also using avon to pressuring ederly women to buy from herto rob them. She also says she will deliver my order but she never does I have go to her house to pick it up
Please investigate this women.

In December I bought various stuff, including a face mask. The mask was advertised at 3 for £7 or £4 each so I ordered n paid for 3! I received my order after Christmas with only 1 face mask :/ but I have PAID for 3. I messaged Paige which she said wasn't her fault (as a sales rep she as no responsibility especially for taking too much money from me) I was told Avon were sending 2 more masks out... weeks later I message her again and it's like I'm having the conversation for the first time, I was told there was nothing her or Avon could do about it as it's my fault! When I then said 'well I want £3 back' she soon changed to they are sending them out (what again?) few more weeks have passed and I am not been completely ignored by her. I still have the receipt and I still have the mask. Can I get a refund pls?

I am a new representative to Avon, since day one I have had nothing but problems with the specialist. My orders either come incomplete, put on hold or they claim i didn't order certain products. For campaign 7 I had to place 3 separate orders because they botch up my orders. They charge me 4.00 if i place it through them when i do there's always something missing. The last order from campaign 7 came incomplete and had no invoice. I called Avon to complain that I had 2 perfumes missing and they told me i never placed the order for 2 perfumes that were missing from my order. I assured them i did and i paid for it. I've had customers call my home at 7am. Because of this i am no longer interested in being a representative to Avon. I can't take the stress the specialists and customers are putting me through. . This hurts me because I really wanted this to be my career now that I'm retired.

01/28/18 date of order... receipt #rec-3790522... Product #1224634...
Classic watch @ 29.99...[this was a partial credit due me from a previous order that was returned]... Along with the watch, I ordered a pair of earrings, which I kept. I really like the watch but when I tried to shorten the band, the clasp would not close up again, and even my husband could not get it to work. Therefore my rep. Said I could return it for a refund. I have been trying to get her to do that but she does't return my calls. I let her know after my last message, that I would go to the company if I didn't hear from her in a few days. I feel that I gave her a good period of grace... Maybe she is ill or away? All I want is the refund due me! itinerant merchant permit 100007 — QSR1000319755 TQ0001MT
Julie Jensen ph. [protected] [protected]@rogers.com
I sincerely appreciate your response... Bev Crosmas [protected]@outlook.com... [. I can't send photos]

I ordered a pair jeans black 23 pound the fastner broke I liked them so I was r placed by new pair only wore them once ..and they broke..so I said I will have refund that was in November of last year..I've not herd from them..I phoned customer service with no help.clhoe was her name.please can you send my refund I've spent a lot of money since I've started with Avon I'm very dissapointed c keohane...

February 13, 2018;
My name: Michelle Cecil
My phone # [protected]
My email: [protected]@twc.com

My credit card was charged $2544.00 but it should have been $25.44. The owner said Avon didn't do credits and there was nothing she could do. I have repeatedly called Avon asking for help. No one has been able to help me get my refund back on my credit card. I believe this is illegal for a merchant not to be able to credits back to customers. I believe she simply didn't know how to do a credit.

Location: Darlene Kampschaefer; Avon Store in Crestwood; [protected]; Account # [protected]

Please have someone call me asap to get this corrected!

I baught a lipsy watch from the clearence deals the watch is broken wich means i am left with something that is of no use and out of pocket please can i have a replacement or refund.i asked your representative if she could return it but because it was from clearence deals she said that was impossible lfeel that my right to have a item thats fit for purpose has been denied thank you

Good Day,
The following e-mail, to which I have had no reply, was sent to you months ago.It was not the first that I had sent. I am still abroad, and am told by family that the items I ordered and paid for have still not been delivered.
As I am back in the UK next week, I trust that they will be delivered by then. If not, I shall have to resort to Facebook.
I thankyou in anticipation of your help,
Marilyn Minto

From: Marilyn Minto
Sent: 24 October 2017 16:56
To: uk.[protected]@avon.com
The following is a copy of a letter sent to you October 24th last year, following a previous complaint about non-delivery of these items, which I wanted to take abroad with me. They had not been delivered by December when I went abroad again. Please send them immediately.

Subject: items not delivered

Hi,
Re order 3416050. for Marilyn Minto, Oldford Hill house, Frome BA11 2NB.
These items were ordered in August. I intended to take them with me when I went abroad in September, but they had not been delivered before i left. My family with whom I live, tell me that they were not delivered in my absence.

Please be kind enough to send these paid for items.

many thanks,
Marilyn Minto

My family friend, Mrs Guylaine Ohadi has been a loyal Avon representative for 8 years. This letter is to detail a complaint with regards to Avon Corporate's poor treatment of Guylaine Ohadi, Avon representative id [protected], as a long-standing representative, as well as the poor and misleading customer service I experienced as an Avon customer with regards to an order [protected] in the amount of approximately $600 that I placed at the end of October through Avon's US Direct Order Department. As I, and Guylaine, have tried on numerous occasions through October, November and December to resolve this matter with customer service representatives and supervisors at Avon, I hope this letter will be read carefully to clarify and finally resolve this issue.

Background
• Guylaine's youngest son was a great supporter during her Avon career. Unfortunately she lost her son a year ago and naturally due to her grief, she recently struggled to meet her quota for President's Club.
• On Oct 26th 2017, she sent out a Facebook request to all her family and friends, asking them to buy Avon products as early holiday gifts or as donations to victims of domestic violence in order to help her meet her required Avon quota for President's Club. Like many of her friends, I too wanted to help Guylaine out, knowing what an incredible woman she is to those around her.

Order History
• On the 26th Oct, I decided to place an Avon order to the value of approximately US $600 and to have delivered to Guylaine's house so that she could deliver it to a women's shelter of her choice in her hometown of Newnan, Georgia.
• I reside in London, Ontario in Canada and I initially tried to place my order on Guylaine's online Avon store. Unfortunately, the US website would not accept my Canadian zip code in order to complete the billing process which would have been required for my Canadian credit card. The website also did not accept payment from my Canadian Paypal account.
• I contacted the Avon Customer Service via the Live Chat function on the Avon US website and explained the situation that I was in Canada but I wanted my order to be delivered to my representative Guylaine who was residing in the US. I was advised to call the US Direct Order department on [protected].
• I called the U. S. Direct Order department and explained the situation. I expressly explained that as it was a significantly large order, I ONLY wanted to place the order IF Guylaine would get the credit to her account as I was unable to place the order on her Avon online store. The order was manually created and the consultant assured me that a note had been placed to have my order credited to Guylaine. I was given the order number [protected].
• I called again either the next day or two to ask again whether the order had been linked to Guylaine's account. I was assured that it would be.
• On the 29 Oct, I received a voice message from Angie from the US Direct Order department stating that it was confirmed that my order would be linked to Guylaine Ohadi's account. I still have this voice message if required as proof of the information Avon customer service represented to me.
• My order was shipped to Guylaine on Nov 6 2017.

Poor Customer Service and Failure to Credit to Guylaine Ohadi's Account
• It is almost 3 months later and my order has yet to be credited to Guylaine.
• I have phoned Avon numerous times in Dec and spoke to a number of consultants only to be told that the order would be credited after 2 -3 campaigns. To date, that has yet to be done.
• Guylaine has also called numerous times since November to confirm that the order would be credited to her account. Initially she was assured that it would be credited to her account, it would just take time, 2-3 campaigns. Later, when it was too late to make President's Club, she was told that it would not be credited to her account because it was placed through Avon Canada, although that is not the case, as it was placed through Avon US Direct Order Department.

Issues to be Resolved
• According to the information I relied on when I placed a $600 order through Avon U. S., as well as the multiple assurances given to myself and Guylaine throughout November and December by Avon U. S. representatives, this order should be credited to Guylaine Ohadi's account - representative id [protected].
• Further, Guylaine Ohadi should be granted President's Club status, as with this order that was placed in ample time, she would have exceeded her quota to qualify for President's Club.

I cannot express how disappointed I am at the manner that Avon has treated a loyal employee during her time of intense grief. Added to that, I, as an Avon customer, cannot believe that I spent so much money with a company that in essence lied to me regarding my order to induce a sale and is not willing to rectify this error.

This case really demonstrates horrible and misleading treatment of both Guylaine and myself, and does not at all seem to represent the "boss life" nor the commitment to women's empowerment that Avon tries to portray. I hope this issue will finally be resolved.

Hi po good day.. my concern lang po sana ako.. Sana po mbigyan ng pansin.. Please lng po..
Dealer po aq d2 sa gumaca branch sa Quezon..
Nag P. o po ako nung dec. 6 ng item.. Ksma po sa p. o. ko ang stellar na umbrella ung folding, that time mrami stocks, ang problema po kasi nakalimutan ko po iclaim sa counter ung stellar na payong kasi nagmamadali po ako.. Bnalikan q other day.. Wla na po.. Naubos na.. Ang sbi.. Pg my dumating na lng dw po na deliver.. Ska dw pla ako mbbgyan.. But until dec. 27 wla p po.. Ang sbi skin ng branch manager.. Wla dw po at ubos na ang sbi charge na dw po un skin.. Kasi kasalanan ko daw po at d ko nclaim.. Pano po un.. D po ako papayag na ganon.. Dati po akong nagtrabho sa warehouse alam nmin kng my onhand at wla. Positive and negative sa system.. Nagtataka lng po aq bkit gnon ung desisyon nla n Icharge n lng ng ganon2.. Ei wla nmn po sakin ung item.. Sana po mabigyan ito ng pansin.. Maraming slamat po..
Cherrylyn dano po name ko..
[protected] yan po no ng I'd ko.. Thank you

I have recently started getting harassed by letters stating I owe £35.87 and now these so called charges have risen to £50.87. I don't owe anything to Avon and I have never ordered from Avon. I feel like I am being threatened with these letters, especially when they don't state what these charges are for. I have tried various times to get in contact with no reply. Since I am only an apprentice, I don't get a lot of money as it is and these letters make everything worse. As I work full time, I cannot ring during the office hours so the only way I can correspond is by email or letter.

I hope that this issue gets sorted out immediately.

Yours sincerely

Charlotte Barlow

I Put I I Avon Order in On 01/12/2017 got a sms monday with balance to be paid on 04/12/2017 I went and paid it on 04/12/2017. Its 07/12/2017 still no sms saying its been invoiced, still no sms saying it will be delivered.Phoned Avon this morning just to be told that it has NOT been dispatched yet and can expect delivery on 11/12/2017. If I wanted it so late I wouldve ordered it in this week instead of the 1 st of December. I am not satisfied with this at all.It is December and everyone has holiday plans and cilents that are waiting for their products which I some christmas gifts. If it goes on like this in 2018 Avon can say goodbye to me as a Respresentive!
Not only do I have to change my plans to recieve my order noe I have to let allll my cilents know that their avon will only be coming next week if I do recieve my order next week!

My name:nomalanga sanna dlamini, acc [protected].My october delivery was so late that i received invoice sms and 10 days passed without any delivery until i phoned avon and complained then they reffered me to fast and furious where they gave me 3 different answers that the driver said i didnt answer my phone secondly the driver didnt have airtime when approaching the area and lastly there was no one at home how is that possible to have so many answers.And now for november the driver phoned me around past 5 whislt i was at work but he only delivered at 20h30 so what time am i going to distribute and collect if the delivery is done at that time of the night.Fast and furiuos drivers are full of playing the only thing they know is to come to deliver with their girlfriends so we must wait for them to go and see their girlfriends first, for driver tracking cell number can be traced, he was using [protected]