SUBMIT A COMPLAINT

Avis Rent A Car / over charges

I rented cars from AVIS once in December and three times in January while my car was in the shop. The agreed rate between AVIS and the auto shop was $30/day. I had the car for 1 day each time. I got charged $30 for the December rental. The January rentals came to $60, $565, and $135. They claimed I had the car a week and returned it 250 miles away. I was supposedly returning a car 250 miles away while I was at work. And they charged me $30 for tolls in that city. I called and explained this didn’t happen. They told me they would refund the money within 48 hours. They did not. I called at least 4 times and each time I was told they would refund the money within 48 hours. They finally refunded $290 of the $700 in overcharges. They have been unable to produce paperwork showing where I was the one renting the car for those dates. The auto shop has told me they have received several similar complaints, (AVIS stealing money) and are changing rental agencies.

Re
Mar 04, 2016

Post your comment