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fradulent charges after return of vehicle
I was traveling from Iowa on sept 13 2007 to VA and was stranded Richmond International Airport around 11:30 p.m. I had to rent a vehicle at Richmond International Airport in order to drive to another airport to pick up my personal vehicle. I am a military service member and was on my way to report to Ft. Story, VA. I returned the vehicle with a tank full of gas and WITH NO DAMAGES NOR UNCLEAN around 3:00 a.m. on september 14th to their other airport location, and of course, no one was there. So , I dropped off the keys and a copy of my contract along with the mileage I traveled, got in my own car and drove to Ft. Story. I had orders to report at noon on Ft. Story in Virginia Beach, VA that same day. After three weeks, I checked my credit card statement and Avis had charged me 448. 00! They were supposed to have only charged me $200.00 as a refundable deposit and then $48.00 for the actual usage of the vehicle. I called them and they accused me of returning the vehicle in Washington D.C. with no fuel replenished and that's why they refused to credit my card. I called them several times over a period of two weeks to get them to straighten this out and have refused to credit my card and on top of that, they keep putting me on the back burner and telling me that they are investigating my complaint. They also accused me of lending my car to another person and according to their imaginary world they live in, that other "person" drove the car to D.C. I called my credit card company and asked them to help me and Capital One filed a fraudulent charge and is handle ling it. As of this date, september 4, 2007, Avis has NOT called me to apologize for the charges nor to inform me of their investigation.
They have terrible costumer service and I am beyond appalled by this. If you ever need a rental vehicle, Don't use Avis!
The complaint has been investigated and resolved to the customer’s satisfaction.
overcharged (for fuel)
I filled the gas tank not more than 3-5 miles from the AVIS rental return at Orlando airport. I was charged for fule service ($17.49) an overcharge
Read full review of Avis and 4 commentsdeceptive fees and charges
My friend and I were driving in Whyoming when the ice caused us to fish tale and land in a snowbank. Because I wave insurance on the vehicle I knew I was responsible for the damage to the car, so you can understand my shock, when AVIS decide to salvage the vehicle instead of repairing it. Instead of costing $5,000 in repairs I got slapped with a bill for $12,200 in which I am not certain if my insurance will cover it because they authorized fixing it. In addition we received over $1,000 in administration and loss of use fees, is it our fault Avis waited so long to fix the problem?
ya, you declined the coverage accepting responsibility, If you damaged the vehicle expect to pay for it. Avis is supposed to eat a few thousand dollars of repairs because you paid them $40 a day? stupid complaint
Buy the coverage you ###.
word up on this ! alot of Rental car companys have m&D depts .
the damaged cars have a set price for repairs or totaled - the cars that can be repaired in most cases, are auctioned off with clear title
others that are totals are auctioned with salvage titles.
in most cases, the rental company keeps the car and collects on the damage done or insurace ! so you have -them getting paid for damages or loss - and then collecting again on the auctioned vech.
game or what ? Im guessing most insurance companys dont want the totaled car. buy the insurance ! play it safe and cover yourself
and car you rent! you never know what new games big companys play on us all.
Had a friend who had a similar thing happen. He paid St Farm $100 to handle the issue and they took care of it. St Farm good. Avis bad...go somewhere else when you rent. I switche to Enterprize. I rent every week Enterprize is not without their issues, but the always take care of the issues when you call them. Avis just dishes you out a load of crap.
Bait and switch is the name of Avis game here.
If you have anything stating Avis was to fix then you are fine. Your insurance company should be taking the lead on this not you. Thats why you have insurance. Let them hash it out. Avis is good for bait switch in sales tactics as well as accidents after the fact. Always get insurance... a few dollars and less headache. Recommend not to rent from Avis business or personal.
because of poor customer service, I am now out an expensive pair of glasses!
I rented a car at the Sky Harbor Airport site on 2/16/07. When I returned the car on 2/19/07, bad traffic caused me to hurry a bit too much and I left my prescription sun glasses in the front of the car, either in the console area or sitting on the passenger seat. I called Avis the minute I got to the airport to let them know I left my glasses. Since they were calling my flight, the customer service rep said to call when I got home. I did so, but they were closed so I called the next morning and left a message for lost & found to call me back. They didn't so I called again. They still didn't reply so I called customer service and they said I should hear from them before 4 p.m. their time. I didn't so I called again and was told that they closed at 3 p.m. I called again the next day and still didn't get anyone in lost & found so I called customer service again. They called the rental place and got me in touch with a manager. He called me and said that nothing had been turned in yet but it might take a few days for it to trickle down to lost & found. I called again yesterday (3/5/07) and received a call back on 3/6/07. No glasses. These glasses cost me over $200 and Avis says too bad. Although their people aren't supposed to mess with items left in the car, it appears that someone did. Because of poor customer service, I am now out an expensive pair of glasses.
Every single Rent-A-Car company on the globe, clearly states on their terms that personal property left in rentals upon return is 100% at your own risk!
Should have gotten there early and checked the car for your belongings yourself.
But of course, you wanted to use the car to the rentals last possible minute...
On 8/09/08 in Atlanta GA I attempted to rent a vehicle @ the airport location. I encountered an Avis employee who attempted to assist me with my problem. The vehicle I wanted to rent that was brought to me had stains on the seat and was VERY dirty around the arm rest and the steering wheel. The Avis employee attempted to try to get the areas cleaned (which was not this persons job) the employee brought the car back to me and proceded to apologize to me because he could NOT get the car's dirt and stains removed, why? and this is exactly what they said to me " Sir, I'm sorry but the individual did attempt to clean the vehicle again but because the management at Avis only gives the car cleaners glass cleaner, because it's the cheapest to use, he was sorry but the dirt could not be removed.
I was also told that many vehicles are only wiped down when there has been blood in the car and NOT sanitized.
This employee again apologized and suggested that I go next door and rent from National. I'm sorry to say I would have to suggest that people think twice before going to Avis Atlanta Airport as the vehicle are not as clean as one would think. The have lost me as a customer. Is this a corporate policy or just a management team in Atlanta trying to save money at the expense of the public.
Avis Rent A Car, LLC - Dishonest Company. I rented from them six months ago. When returning the car I rubbed the bumper leaving a small black mark on it. Neither the integrity of the paint or fiber glass were harmed in any way. It should have taken a solution at the car wash to take this spot out for about $15.00 US dollars. Otherwise, the car was perfect and sparkling-clean. Being the honest consumer that I am - I reported the issue right away- they made me fill out paper work with insurance information, etc... Instead, some five months later I receive a bill for 611.00 us dollars, phony photos with claims for repair to both front and back bumpers. I don't know if the pictures are altered or if this was damaged done over the five months by other renters and then they just decided to try and pin it on me. I believe the photos to be altered. The repair reports they sent in were phony & I believe generated from their own system. Fortunately I was smart enough to take my own photo of the mark before leaving. Even though the paper work I filled out shows the mark in one area of car-they are claiming all kinds of damages to the front and back bumpers. When I called them on the phone they tried to con me into promising to pay an amount but then wouldn't tell me what the amount was. I remained firm because I knew this was non-sense. They finally said the actual damage was really only $500.00 us dollars but would I agree to pay $300.00 us dollars. I told them I did not like their business practice & I would respond to them in writing. I sent certified paperwork with a return receipt in my hands dated Feb 28th, 2008. I received another letter dated March 10, 2008 stating that they've made repeated attempts to reach me...failure to respond may be deemed as admission of liability. Keep in mind that not a single letter is signed by anyone.
Who runs this company? It is very seedy business practice that left a bad taste in my mouth.
If anyone has had a similar issue I would be willing to back you up with a written statement pertaining to my experience. You are not alone. From my experience they do fraudulent business and have a very bad bed-side manner for doing business. I feel that businesses like this should be banned from doing business in the US.
As a consumer I do my best to report stuff like this to prevent others from being taken advantage of. I have never had a problem with other car rental companies in CA before.
My issue with Avis is not resolved at the time this post is going up.
I telephoned Avis whilst in Orlando as I had left a sweater in their reception area at the airport. I made three calls on three consecutive days and never received a reply within 24 hours of any call as they stated on their answer phone. Waste of time and effort.
outrageous debit on car scratch
Hired a car in Luxembourg Opel Corsa 1200. The car was very slightly scratched by unknown car during parking. Avis employee to whom the car was handed estimated it as not more than 200 Euros. However I was debited 610 Euros as C including 75 Euros for handling the case. The bill from the garage is in French not clear at all. The photo that was finally sent...
Read full review of Avis and 18 commentsAbout Avis
One of the key features of Avis is its user-friendly website, which allows customers to easily book a rental car online. The website is designed to be intuitive and easy to navigate, with clear pricing information and a wide range of vehicle options to choose from. Customers can also manage their reservations online, making it easy to modify or cancel bookings as needed.
Avis offers a wide range of vehicles to suit different needs and preferences. From compact cars to luxury vehicles, customers can choose the type of car that best suits their needs. Avis also offers a range of additional services, such as GPS navigation, child safety seats, and roadside assistance, to make the rental experience as convenient and stress-free as possible.
In addition to its rental services, Avis also offers a loyalty program called Avis Preferred. This program allows customers to earn points for every rental, which can be redeemed for free rentals, upgrades, and other rewards. Avis Preferred members also enjoy faster check-in and check-out, as well as exclusive access to special offers and discounts.
Overall, Avis is a reliable and trusted car rental company that offers high-quality service and a wide range of vehicles to choose from. Whether you're traveling for business or pleasure, Avis is a great choice for your rental car needs.
Avis Customer Reviews Overview
Customers have praised Avis for their friendly and helpful staff, who are always willing to go above and beyond to ensure a positive rental experience. Many customers have also noted the high quality of Avis vehicles, which are well-maintained and clean. Avis offers a wide range of vehicles to choose from, including luxury cars, SUVs, and economy cars, making it easy for customers to find the perfect rental for their needs.
In addition to their excellent customer service and vehicle quality, Avis is also known for their competitive pricing. Customers have noted that Avis offers some of the best rates in the industry, making it a great choice for budget-conscious travelers.
Overall, Avis has received overwhelmingly positive reviews from customers who appreciate their commitment to quality and customer service. Whether you're traveling for business or pleasure, Avis is a reliable and trustworthy choice for all your car rental needs.
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Avis emailscustserv@avis.com100%Confidence score: 100%Supportinfo@avis.com100%Confidence score: 100%Support
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Avis addressSix Sylvan Way, Parsippany, New Jersey, 07054, United States
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