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1.6 478 Reviews

Avis Complaints Summary

65 Resolved
399 Unresolved
Our verdict: With Avis's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Avis reviews & complaints 478

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K
11:28 pm EDT

Avis very expensive economy car rental

I rented a car through Priceline Trip# [protected]. I arrived in Las Vegas Airport on July 23rd and returned the car July 29th at the airport location.
I had already paid Priceline 277.12 for the weekly rental and the agent at the counter asked if I wanted to insured the car. Add collision should have been 11.00/day, GSP 16.99/day and market gas was $30.00. At most an extra $225.00, but instead my credit card was billed $986.00. How can the insurance cost more than the car rental? Very disappointed with the agent that processed my transaction, if the insurance in fact cost more than the car rental she should advise the customer and offer options that are more reasonable. Conf#16189851US6

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K
7:44 pm EDT

Avis unauthorized credit card charges/misrepresentation

Budget Rental Agreement No. [protected]

I rented a midsize car through Priceline for transportation while in Lansing, Michigan for 7/6, 7/7 and 7/8. I picked up the car on 7/6 and was given a compact car instead of a midsize car. Since I'm over 6 feet tall, the compact car was uncomfortable to drive so I used it very little. I only drove a total of 34 miles. Before returning the car on 7/8, I filled it up with gas. The cost was $5.00. At drop-off, I provided the clerk with the gas receipt and confirmed that there would be no charges made to my credit card.

Nonetheless, on 7/11 I saw a $16.32 charge from Budget on my credit card. I immediately called the local Lansing Budget office and was told that the charge was for gas. I explained that I had filled the car up with gas before dropping it off and gave the clerk the receipt. I was assured the problem would be fixed and my account credited the $16.32 charge. I waited until 7/17 for the credit but it did not happen. So, I called the local Lansing Budget office again and explained the situation. I was told that the "Boss" had some personal issues and was not able to approve the credit, but that they would now take care of it and process the credit.

Again, nothing was done. That's why I'm making this complaint. First, the fraudulent charge and then the false representation that the issue would be resolved. At this time, I 'm requesting payment of $16.32. This could change, however, if I have to spend additional time and effort dealing with the situation.

Please give this matter immediate attention.

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Mtroy ss
, US
Jul 24, 2017 8:18 pm EDT

The exact same thing happened to me. Only for several hundred dollars. Disputing it with my bank helps when you have proof that they said they would correct it. Avis is very bad.

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3:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avis car rental

I rented a car at Budget, paid with a voucher from Autoescape. Budget charged me the rental costs without regarding the voucher. I want a refund.

The odometer showed more than 2500 miles more than noted when I got the car. It does not matter for me, cause I had free milage.

For details, see the added documents.

Best regards
Unni Molvig
Unni.[protected]@kjeveortopeden.com

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8:27 am EDT

Avis my rental car experience.

Dear Sir or Madam,
I am writing to make you aware of an incident that happened to me last Monday (July 17) with the Philadelphia airport Avis car rental. To put it frankly, I had a terrible evening that day. I arrived at the Avis Philadelphia airport at around 10:30 pm to get the rental car I had reserved. After waiting in line for quite a while I was eventually able to see a clerk and proceed with the rental car. The lady gave me the paper work and indicated where I should go to pick up my vehicle which I did. Once I arrived at the vehicle pick-up location there was a car already there and the car was running. After a few minutes of waiting I realized that the car that was running had the same licenses plate number and VIN number as my rental but no Avis employee was there so I felt uncomfortable taking the car at that point. Eventually I was able to talk to an Avis employee and she confirmed that the car that was running was indeed my rental car and that I am free to take it and go which I did. I took the car, went to the exit gate, showed the gate keeper the paper work and got the OK to leave. Once I arrived at my hotel (Sheraton Philadelphia University), I parked in the hotel's parking garage and when I tried to turn off the engine I realized that the vehicle used a smart key, something that I am not familiar with. I turned off the engine then started looking for the smart key inside the car. I spent about 20 minutes trying to find the smart key without success. After that I decided to call the Avis facility that gave me the rental car but after multiple attempts I failed to be able to talk to an actual person. I then contacted Avis emergency road service and the lady I talked with asked to keep looking for the key inside the car, she believed that I could not have been able to drive the car that far without the smart key. I asked help and a gentleman from the hotel helped me find the key with a flash light (it was around midnight by then) but failed. The lady from the emergency road service eventually decided to have a towing bring the vehicle back to the Avis Philly airport so that they can give me another car. I have to say that the lady from the emergency road service was very nice the whole time. The towing eventually came however it could not get inside the garage because it was too big. We were puzzled as to what to do next. The only option was to put the car in neutral and then push it out of the garage (I was in level 3 of the garage) but how to do that without the smart key? Thankfully (and many thanks to the South Philly Towing guy's resourcefulness) he was able to open the transmission box with a screwdriver and put the car in neutral. We then pushed the car out of the garage. Eventually the car was towed back to Avis. When I arrived I told the clerk (it was a different clerk than the one whom I dealt with initially) what happened. They mentioned that they had the key and that they knew that a vehicle had been taken out without the smart key but had no way to contact me. The two young gentlemen were polite and understanding of my frustration. I ended up driving the same car back to the hotel but with the smart key this time. I have to say that this was incredibly frustrating. I went to bed after 4 am and I had a business meeting early morning the next day. I understand that everyone can make mistakes but not giving the key to a customer is a pretty big mistake to make for a rental car company. What I find the most frustrating is the fact the Avis office knew that someone left without the smart key and that they never answered the phone when we tried to contact them. They must have known that I would call them that night. I tried to call them multiple times and the emergency road service lady tried as well without success. If only they had picked up the phone they could have just send someone to my hotel with my vehicle's smart key.
To be clear I am not writing because I want money or anything. I just want you to be aware of what happened so that it never happens again. I work at AbbVie in the Chicago area and I choose Avis because it is listed as the preferred car rental provider by AbbVie. If things like that keeps happening to their employee I have no doubt that AbbVie will not do business with Avis anymore.

Anthony Mastracchio
Reservation number [protected]-US-2
Avis car number: [protected]

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4:39 am EDT

Avis rental agreement number [protected]

On the 15/08/16 I rented a car from Budget Car Rental at the Orlando International Airport and as I had no credit cards and was not informed previously that I had to pay a deposit prior to obtaining the car, I had to pay $100.00 as the deposit which I was told would have been refunded to me upon return of the car.

On the 29/08/16 the car was returned and I was advised by the Rep Amro Tkeidek that I was not be able to receive my deposit as they do not have cash in hand and it would be posted to me.

Its now almost 1 year and even though I have chase Mr Tkeidek from the details provided on his business card which he gave me for follow up (amro. [protected]@avisbudget.com) I have yet to received my money refund.

I would like this fully investigated and my money returned ASAP.

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8:04 am EDT

Avis overcharged billing dispute

I had to raise a complaint with Avis (Ref Case ID# [protected]) to address my concern following the improper billing of my rental experience (Rental Agreement # [protected]; Confirmation # 30472112US6), as inspite of returning the car within the stipulated timeframe at the designated return location, I was charged for an entire week. I did everything as directed, but in spite of it if I got billed approximately 4 times the original invoice amount. I attempted to call the rental facility directly but unfortunately wasn't able to get connected and spoke to the national customer care representative, and even after a week no action has been taken.

Since my return was after business hours I had to drop the keys in the assigned drop box and followed up with a call to customer care the following day. This was just to ensure the agreement gets closed in time. I was told by the customer care to be allowed 3-4 business days for the same to be confirmed.

FYR... I should have been charged $55.24, but instead I got charged $204.60 for no valid reason. Unless this gets addressed, I may ignore my membership status with Avis and continue my weekly business trips with other car rental facilities.

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6:51 pm EDT

Avis customer service at mco airport

Hope somebody read and do something about this. I recently booked a car thru Southwest Airlines and because of that I was able to get a great price and discount for the rental. This is one of my fewer times that I have to rent a car and I was looking for pleasent experience, the reservation thru the website was easy, based on the information and the size of the car I was renting I was expecting the same model or something similar, we were 4 adults in this trip, the bad starts when I arrived at Orlando airport MCO at midnight 6/29/17, for obvious reasons I have to go to the Budget front desk (inside the airport) there were two males that since the beginning I feel mistreated, because of my lack of experience on rentals I feel they were trying to take advantage of it, making very rude jokes, talking BS and then trying to convince me into a bigger size of a car, what it was obviously more money, I told them that I already make a selection and because of my reduced budget I couldn't expend more, then they turned nasty and from my originally cuote of $257 it turned into $750? I was traveling with my wife and two teenager kids, it was 12 o clock in the morning and the beginning of my vacations, we try to get an explanation of the suddenly charges but they turned more nasty and say that "like spirit airlines they too charge for every little thing" I have never fly in Spirit Airlines before so what's that have to do with us? We were all tired, sleppy and sick of this two guys that we took the car that for some reason the guy also change and put us into a very compact car, Hyundai Veloxter three doors, when my originally booked was for a 4 doors car.. My and my wife feel so pissed off and offended by this two crooks, we went to the hotel room get a nice rest and the folowing morning my wife call customer service, we were told by a lady that this whole thing was wrong and that our orinally booking price was $257 but the guys were charging us some other things without our consent, they do took advantage of us, so she told my wife to go back to the airport and request a new car and a modification of our contract, we went at that same moment to the airport return the car but instead we negotiate with the personnel (two ladies) in the parking garage Budget office, our whole nightmare ends here, the ladies in this little office were so profesional, kind and polite, specially the lady who attend us, she was so sweet and she fix everything without saying anything, we were able to maintain our original cuote and she give us a brand new Ford Focus 4 doors! Thanks God and this lady our vacations were saved!
My complaint is about the other two guys inside the airport and late shift, unfortunately I couldn't get their names but you should know who they are, they're not worth it and they shouldn't be at customer service in Budget or any other company.
Hope somebody can do something about this so no other customers can get ripp off

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11:53 am EDT

Avis car rental extra charges

To whom it may concern:
I rented a car from youand purchased the extra inurance for $9 per day in New York.
At the time, I asked your agent "What does it cover?"
Her answer was"Anything. Everything."
One tire went off the shoulder of the road, when I had to swerve to miss a deer in the road in Virginia and the rear passenger tire got flattened.
I changed the tire myself, as it was late, a bit of a remote location and I knew your roadside assistance would take longer than it would take me to change it.
Long story short, when I returned the car, not only was I charged a fraudulent $89 for gas when I filled the tank FULLY, BEFORE I traded it for another car (since I still had a day left on my rental), but I was also charged an ADDITIONAL $130 for a non-identified item!
The local Budget agent got the $89 taken off, but I am still stuck with a charge for $130 that I can only presume is the tire charge, since when my boyfriend went back and questioned the person that I rented the car fromato what the charge might be for, wait for it...she said "Oh, the insurance doesn't cover tires." after she told me "Anything. Everything."
So, an agent of the company blatantly lied to me.
I'm not done with you, Budget. Fraud is a sserious issue.
I know you make it sooo difficult to get results by phone that peope probably give up, but I won't.
Your people lied to me and you overcharged me for that.

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5:42 pm EDT

Avis car rental

I recently rented a car from dallas love field airport budget/avis, and would like to lodge a complaint regarding the conduct of the staff and the charges that were levied against me. I had booked the vehicle via priceline (for one day, starting 7/1/17), and had purchased priceline’s collision damage coverage.
Upon arriving at budget/avis at dallas love field, I was attended to by bobby (the rental car associate). The office was crowded and quite noisy, and bobby mumbled softly when he was speaking to me. He failed to explain to me what charges were listed in the rental agreement, and rushed me through the entire agreement, asking me to initial at various locations in the document without allowing me the time to read through each item, much less explain them to me. He asked me if I wanted the damage waiver and I answered that I had purchased a collision damage coverage waiver via priceline. He failed to explain to me that the damage waiver he was offering was a distinct waiver, and was offered by budget instead. Instead, he asked me to initial next to the list of charges for budget’s damage waiver, without clearly explaining that this was not the same coverage as the one I had purchased on priceline.
Bobby spent more time asking me about my job and trip, and talking to other associates behind the counter, instead of explaining the charges in the rental agreement clearly to me. Furthermore, a copy of the rental agreement was not given to me, just a budget pamphlet with my car number, model and the space it was parked in.
My car was supposed to be returned by 9am on 7/2/17. I returned the car at shortly past 8am, and showed a copy of the gas receipt to prove that I had filled the tank. I was shocked and dismayed when I received my bill for the car. Initially I was charged $135 (which included charges for filling the fuel tank, and a late charge, which were clearly inappropriate). Instead of being able to return home, I was compelled to go budget’s office to dispute these charges. While the late charge and fuel filling fee were removed, I was extremely shocked when informed that I had to pay $107.66 (this is in addition to my rental on priceline which was $38), which I was told was for the damage waiver.
The bill that I was given upon return of the car is as follows (see attached)

It is very difficult to understand the breakdown of charges and there is a lack of clarity with each charge. It was never explained to me what a “concession recovery fee”, or a “optional products/services taxable” charge is.
I am extremely disappointed and disillusioned with budget as this is practice of rushing customers through the agreement without explanation and these vague charges are very unethical, manipulative, and highly deceptive. I have rented from hertz, national, and enterprise and have never once encountered such deceptive practices. Bobby at budget spent more time talking about my job and trip to dallas instead of explaining these options. I was never given an option to decline these “optional” services/products. I was never given an explanation of each product or service. I was merely asked to initial and sign at appropriate places in a very hurried manner.
These vaguely-named charges are very unethical and take advantage of weary travelers. When I went back to question bobby, he merely said I had already signed and “there was nothing more he could do”. He did not want to discuss it, he was not willing to discuss the breakdown of charges and basically shut down the whole conversation. He told me that since I had already driven the car, there was no way of removing this charge. He put all the blame on my shoulders without taking any responsibility and without an ounce of empathy.
I am very disappointed, dissatisfied, and upset with your company, and would like this issue to be addressed to my satisfaction. I feel strongly that this $107.66 should be reimbursed to me in full because I was compelled to sign the rental agreement in a hurried manner and was deceived into believing that the damage waiver offered by budget was the same as the collision coverage I had purchased through priceline. If this issue is not addressed and resolved in a manner that I feel is just and satisfactory, I intend to lodge complaints with better business bureau, with the texas office of the attorney general, the consumer protection agency, and the dallas regional office of the attorney general. I would also strongly consider seeking the help of local media channels, including nbc 5 responds and fox on your side at kdfwfox4. Additionally, since I work for a multinational healthcare company, I will strongly advise my company against renting with your company.

I hope you will address and remedy (via refund) this situation as soon as possible. I look forward to your response. Thank you.

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Marcio Ramirez
, US
Aug 04, 2017 8:13 pm EDT

The same thing happened to me. And in my case, I bought in advance informing the insurance that I wanted in the website. No extras. But I saw only at the time of delivery of the car, the inclusion of the extra net charge. My Voucher #: V777534203

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9:01 pm EDT
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Avis Rental car

I prepaid for a rental reservation 4 hrs before arriving. The reservation was made over 24hrs from pick up time. I ended up staying at budget 2 hrs while they looked for the reservation. We called corporate since my funds were already taken from the card then I was advised the system was updating and that was possibly why budget kc didnt see the reservation. I was advised to cb in 30 minutes. I called back and was told that they did see my prepaid reservation but it was nothing that could be done other than a refund that would take 5-10days. I ended up being stranded at budget having to catch a cab 1 hr away that costed me an additional 70$. Something has to be done. Is this how you treat your customers?

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6:19 pm EDT

Avis Car rental

I called to reserve a car on 6/30 for a same day pick up. I was transferred to a call center and she assisted with the reservation. I asked her everything I needed before I went to the location. I explained I had a debit card and she assured me I could make the reservation with the debit card and only pay $100.00 security deposit if I went ahead with the purchase. So I made the purchase for a full size vehicle. When I arrived to the location, the rep told me she was sold out of cars. The money was already taken out of my account. So I was stuck going to the airport which is 35-45 mins away from my house. She didn't assist too much because it was closing time. She told me I would have to contact the customer service number. When I called, the rep was very rude. I asked to speak to the manager and without saying a word, he put me back on hold for about 25 min. When the manager finally came on the phone, he was beyond nasty. Please listen to the phone call. His name was Lewis and he eventually hung up in my face. This has been the most awful experience. And I will report this incident on every site I can possibly find. And because it is probably a national call center, they probably wont even try to find the individual. But I really hope they do and listen to the call. Nobody should be treated like this .

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9:20 am EDT

Avis Late email replies, overcharged rental

My friend and I rented a car from Avis on 9/4-14/4/17 in Oslo, and we got charged NOK7691.03. We did not know why we got charged so much so we decided to start sending emails and make calls to customer service (Norway, Uk, USA). We tried all three. All I wanted was to get the full invoice from Avis Oslo because I did not receive any when I returned the car on 14/4. Avis Norway & USA did not get back to me but Avis UK did but they took more than a month to reply my emails and attach me the full invoices. There are a several documents which I did not know why did we get charged for, e.g. Belastning Av P Bot & Bompassering, Administration fee, Winter service fee (Autopass/City Fee Og Vinterservicegebyr I Sesong), because we were not informed and aware about these fees. We have agreed on the rental of NOK3293.03 but we were charged NOk4363.03.

Next, because of the delays of receiving full invoices from Avis, I did not know that we were fined by Oslo council. As we're a student+tourist, I did not understand Norwegian and we did not know that the parking rules there, and we only parked at the side just to unload our luggages but after we returned, we saw a yellow paper on our windscreen, we did not understand what was that for. And after I got the invoice, I realized it was a fine of NOK1350 and I wrote to Oslo council but they told me the appeal time is within 3 weeks from the date it was issued (13/4/17). I've missed the appeal period because I didn't know about it only after Avis UK attached me the notice from council which was on 16/6/17 (2 months late).

As a conclusion, I would say Avis customer service is terrible and I would like you to look through my case and deal with the city council.

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1:53 pm EDT

Avis Car rental

Rental agreement number: [protected]

I was charged for one day of driving the car for 80 miles $ 4800 dollars because of employee puts in charge as 16000 miles!
picked up car on 6/6 at Detroit at 9:10pm, returned to flint airport (75 miles away) on 6/7/2017 at 4:25pm

how does your system allow such charge to happen without a stop, considering that your employees don't think they should stop and look at such a stupid entry.

Why did i need to call 4 times and wait each time 45 mins to get this to be corrected?

why did this huge charge needed approval from a supervisor to be reversed, why should not have the system stopped the user and asked a sup to review before it was processed initially if the reversal needed a supervisor?

why do I need to wait 10 business days for you to process this reversal while your company did not wait 10 days for get the money processed as a charge?!

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5:08 pm EDT

Avis Given wrong car, long wait, charged more money, unauthorized card charges

My reservation number is [protected]-US_1 space no. 13
Rental agreement number [protected]
The date was Wednesday, June 7th, 2017

We flew into the John Wayne airport on June 7th, 2017. There were hardly any people in line at any other rental car place. But, there was a very long line at AVIS. There were only 2 people working. An man and a woman. They helped 1 or 2 people and then the man said..."I am going to lunch". And, then just left the 1 woman to deal with the big line of people by herself. And, no one ever replaced him. In fact, when we finally got up to the counter a few he came back from lunch. That is how long it was taking.

When we got to the counter. She told us that we bought insurance from a third party and that we should not have done that. And, she charged us $90 for more insurance when I already paid $70 for insurance. Then, she made us believe she was giving us an upgrade then was going to charge us over $1, 000. When I was told over the phone my total for 6 days was $253.00 for an SUV. We said we could not do that. She changed it but swiped my debit card for $1286.80. So, I had a hold on my credit card for 2 or 3 days for that amount when we were all the way in California from Iowa. I kept calling AVIS and they kept telling me they didn't see the hold but, my bank was agreeing with me and there was that hold. It was very upsetting and frustrating. I had to take money out of our savings account just to cover bills because of this mistake by AVIS.

Then, she kept telling us we were getting a better deal. I kept saying I just wanted to spend the $253 that we were told. But, somehow we ended up having to spend $423.59 and we didn't even get an SUV. We ended up with a Volkswagen Passat for 5 people. The kids were very squished in the back.

It was a very bad experience all around! I would greatly appreciate someone getting back to me.

email...[protected]@gmail.com
phone [protected]
Michelle Walker-O'Brien

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12:53 pm EDT

Avis Switched 12 to 7 passenger van and asking for more money?

After spending hours with customer service I am forced to report this here. Reservation number 01898980US6.. Case number [protected]..

I made reservation over phone for a 12 passenger Van more than a month back. I have confirmation email from Budget that said " Ford Transit Connect Wagon or similar". I did confirm with another agent next day of vehicle size(called for email change) and was told its 12 passenger. But now somehow reservation is changed to Ford Transit 7?

We are party of 8. And planned trip next week.. I have talked to various representative over phone yesterday and today. Last one Gabriel - customer service supervisor from Tijuana.. He told me to wait for 3-5 business days after sending your documents for review or pay $1000 more for similar vehicle that I originally booked? My trip is next week.

I am hoping reputed company like Budget can hold their reservation and not bait/switch.

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5:27 pm EDT

Avis Additional charges

I'll on occasion get $30.00 charges months later for tolls and fines that are not mine or I've already taken care of.

Example 1: $30.00 charge for using a toll in Chicago. I paid for the toll and even had a receipt. They state that it's an administration fee to process and correct the error.

Example 2: $30.00 charge for a parking violation that happened three months prior from the charge (in March). Informed Avis that I paid the violation. Again, an administration fee to transfer liability. I wasn't even aware of a parking ticket violation till only a week ago and paid the violation to the city directly. Doesn't matter ... seems like if Avis has to get involved there is a $30.00 administration fee.

Request a refund.

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2:22 pm EDT

Avis Vehicle rented

May 17, 2017
Pick-Up: Edinburgh, Scotland (airport)
Return: June 1, 2017
Reservation # 47773969US5

I had made a reservation, at least 3 months in advance for a Peugoet 3008 or Hyundai Tucson both 5 dr/5psgr or similar. (Automatic)
Upon arriving I was told neither such vehicle was available because the mileage that was on these vehicles, they had there, would require us to return them part way through our 2 week stay, for service. Now, that is ridiculous when you are on a 2 week vacation and traveling throughout Scotland. This is poor planning, by Budget, when knowing that far in advance of the rental. It is your job to have the requested vehicle serviced properly and ready for rental.
Instead I was given a Mercedes that did not accommodate the luggage, in the trunk, for 3 people and we had to put one suitcase on the back seat, thus crowding whomever was riding in the back.
I am registering this complaint do to the shabby reason for not getting the requested type vehicle. When asked about any SUV, I was told none were available. I just feel that this was not a last minute rental, but one done in plenty of time, to have the type requested.

Ellen Cyr
[protected]@aol.com

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9:51 am EDT

Avis Not honoring terms and conditions of a coupon

I was refused a rental rate of $229 for a minivan, when the terms and conditions of the coupon clearly stated that the coupon can be used with an SUV or MINIVAN. When on bjswholesale.com and then you click travel/car rentals Avis comes up and it states "SUV or Minivan $229". When you click "get offer" you are taking to avis.com where terms & cond state minivan or SUV. However, coupon doesn't attach to minivan. This is FALSE advertising. I spoke to 12 different representatives and was given 3 different phone numbers and no one can help me.

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12:33 pm EDT
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Avis Rental car service

I was refused a rental car by an Avis Employee, due to age, financial standing and malfeasance. The employee accused me of being responsible for damage to a previous rental. I did rent the vehicle but the car was damaged by another driver in the resident driveway where I presently reside. I was not inside not driving the locked and parked vehicle. On more than one occasion if I get my rental at a discount. They refuse to rent to me. B a h !
Do they know more about me than they are claiming to know?
Definitely poor public relations ...

S. R. Norton, PHD
Retired, Writer if Communications

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5:30 am EDT
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Avis Unable to close contract after returning the car.

Last Friday (May 26th 2017) I have returned my rental car at the JFK Federal Circle location and I would like to download my e-receipt but for some reason in the system of Avis my contract is not closed yet. During returning the car, my rental car was scanned and checked for damage and fuel level and the Avis employee confirmed to me that the car has been returned succesfully. After contacting the Avis helpdesk I was advised to visit the counter physically but i have already returned to my home country, the netherlands. The helpdesk employee then advised me to simply try again tommorow, if the contract would be possibly closed by then as the employee could not reach out to the location because it was busy. I have felt very ignored, no custumor helpdesk ever advised me to just try again tommorow in case the custumor has an issue. I have asked for a direct number of the return location and I have attempted to contact the JFK location for 6 times. A voice is saying immediatly that the location is busy even during the night. All incoming calls are blocked by default for this location, not very convenient. After the voice saying the location is busy, i'm automatically trasferred back to the general helpdesk. So i am stuck in a loop. Today i have spoken to the general location after another attempt to reach out to the JFK location being busy again (at 5:30 in the morning) and I have been told to call another helpdesk at a different number, hence I am still trying to get my receipt. A simple receipt. On top of that i was not very pleased with the car I received, it was not clean, it was dirty and it had a bad smell, it smelled the entire two weeks I've rented it. I have received a smoking verchicle and I was not asked for this. Overall I am not very pleased with Avis. I took a very long wait at JFK, about 50 minutes and another 20 minutes for being helped at the counter (a very old DOS-looking program was used at the counter to reach out the rental cars to custumors).

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Avis Customer Reviews Overview

Avis is a well-known car rental company that has been in business for over 70 years. With locations in over 165 countries, Avis has become a popular choice for travelers around the world. Avis has received positive reviews for their customer service, quality of vehicles, and competitive pricing.

Customers have praised Avis for their friendly and helpful staff, who are always willing to go above and beyond to ensure a positive rental experience. Many customers have also noted the high quality of Avis vehicles, which are well-maintained and clean. Avis offers a wide range of vehicles to choose from, including luxury cars, SUVs, and economy cars, making it easy for customers to find the perfect rental for their needs.

In addition to their excellent customer service and vehicle quality, Avis is also known for their competitive pricing. Customers have noted that Avis offers some of the best rates in the industry, making it a great choice for budget-conscious travelers.

Overall, Avis has received overwhelmingly positive reviews from customers who appreciate their commitment to quality and customer service. Whether you're traveling for business or pleasure, Avis is a reliable and trustworthy choice for all your car rental needs.

Avis In-depth Review

Company Overview:

Avis is a well-established car rental company with a rich history dating back several decades. The company was founded in 1946 and has since grown to become one of the leading players in the industry. Avis is known for its commitment to providing excellent customer service and maintaining a strong presence in both domestic and international markets.

Services Offered:

Avis offers a wide range of vehicles for rental, catering to various needs and preferences. Whether you're looking for a compact car for a quick city trip or a spacious SUV for a family vacation, Avis has you covered. In addition to vehicle rentals, Avis also provides a range of additional services such as GPS navigation systems, child seats, and insurance options to ensure a hassle-free and comfortable experience. Keep an eye out for their special offers and promotions, which can provide great value for money.

Pricing and Transparency:

Avis strives to maintain transparency in its pricing and billing practices. Rental rates and fees are clearly communicated, allowing customers to make informed decisions. There are no hidden charges or unexpected costs, ensuring that you won't be caught off guard when it comes time to settle the bill.

Reservation Process:

Making a reservation with Avis is a breeze. Their online booking system is user-friendly and intuitive, making it easy to find and select the perfect vehicle for your needs. Should you require any assistance during the reservation process, Avis provides reliable customer support to address any queries or concerns.

Vehicle Quality and Maintenance:

Avis takes pride in the quality and maintenance of its rental vehicles. The fleet is regularly inspected and undergoes thorough safety checks to ensure that you're getting a reliable and well-maintained vehicle. The rental vehicles are kept in excellent condition and are always clean and ready for your journey.

Customer Service:

Avis is known for its exceptional customer service. The customer support team is responsive and professional, always ready to assist you with any questions or issues you may have. They provide valuable assistance during the pick-up and drop-off process, ensuring a smooth and efficient experience. In the rare event of a complaint or issue, Avis handles it promptly and strives to find a satisfactory resolution.

Locations and Accessibility:

Avis has a wide network of rental locations, making it convenient for customers to pick up and drop off their vehicles. These locations are strategically placed near airports, hotels, and popular destinations, ensuring easy access for travelers. Avis also prioritizes accessibility for customers with disabilities, providing facilities and support to accommodate their needs.

Loyalty Programs and Rewards:

Avis offers a range of benefits and perks to its loyal customers through its loyalty programs. Membership programs and tiers allow customers to earn and redeem rewards, making each rental experience even more rewarding. The process of earning and redeeming rewards is straightforward and hassle-free.

Reviews and Ratings:

Avis consistently receives high customer satisfaction ratings, reflecting the quality of its services. Previous customers have provided positive feedback, praising Avis for its reliability, professionalism, and overall experience. Avis stands out among its competitors in the industry, setting a high standard for car rental services.

Sustainability and Corporate Social Responsibility:

Avis is committed to sustainability and corporate social responsibility. The company actively engages in environmental initiatives and practices, aiming to reduce its carbon footprint. Avis also demonstrates its commitment to the community through philanthropic efforts and community involvement.

Mobile App and Technology:

Avis offers a user-friendly mobile app that enhances the rental experience. The app is packed with features and functionality, allowing customers to easily manage their reservations, access important information, and even integrate with other travel-related services. The interface is intuitive and navigation is seamless, making it a convenient tool for travelers.

Security and Privacy:

Avis prioritizes the security and privacy of its customers. Personal information is protected and secure payment options are available, giving you peace of mind when making transactions. Safety measures for rental vehicles are also in place, ensuring that you can enjoy your journey with confidence.

Additional Considerations:

Avis is available internationally, making it a reliable choice for travelers across the globe. They accept a variety of payment methods, providing flexibility and convenience. A standout feature of Avis is their commitment to innovation, constantly striving to enhance the rental experience through technological advancements.

Conclusion:

Avis is a trusted and reputable car rental company that consistently delivers excellent service. With a wide range of vehicles, transparent pricing, and exceptional customer support, Avis ensures a smooth and enjoyable rental experience. Their commitment to sustainability and corporate social responsibility further sets them apart from the competition. Whether you're a frequent traveler or planning a one-time trip, Avis is highly recommended for all your car rental needs.

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Phone numbers

1800 352 7900 1800 288 8888 More phone numbers

Website

avis.com

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