SUBMIT A COMPLAINT

[Resolved] Avastunauthorized billing from avast dri software shannon co. to my mastercard

5
J Jan 03, 2017 Review updated:

I noticed that I was billed $89.99 on my MasterCard on December 1, 2016 which I did not authorize.

Can someone please contact me to discuss as soon as possible?

my contact # is: [protected]
Joanne L Kippax

My email address used to be: [protected]@transact.bm
but NOW is:

joanne.[protected]@gmail.com

I look forward to hearing from someone in your accounts department.

Many thanks
Joanne

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Avast Software Customer Care's Response · Jan 04, 2017

    Joanne was renewed because her previous order had an Auto-Renewal option active.
    Avast distributor informed her about this renewal in the renewal notification emails (30 & 15 days) before the renewal.
    These emails informs about upcoming renewal event together with a description how to cancel this renewal feature.

Responses

  • V
      Jan 04, 2017

    Her order was refunded per her request at Avast Support.

    0 Votes

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