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2.6 278 Reviews

Avast Software Complaints Summary

108 Resolved
170 Unresolved
Our verdict: Engaging with Avast Software, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Avast Software reviews & complaints 278

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F
8:02 am EDT

Avast Software dri avast software dublin

N.430589*4008
Visa debit
κύριος λογαριασμός: 523205*3245
There is a charge of 79, 99 to my card about 'dri avast software dublin 79, 99euro'
My bank acount shows

περιγραφή συναλλαγής: αγορα με καρτα
κατάστημα: trans. Bank. Systems (2960)
ποσό: -79, 99 eur
λεπτομέρειες: dri avast software dublin 79, 99 eur 430589xxxxxx4008 5817
ημερομηνία συναλλαγής: 16/04/2019
ημερομηνία αξίας: 16/04/2019
στοιχεία κύριου δικαιούχου λογαριασμού
λογαριασμός: gr81 [protected] 245
κύριος δικαιούχος: κωττακησ, φiλιπποσ
My e mail is [protected]@yahoo.com/

Can you inform me about this?
I call police and they say your answer is enough to return my money to the card.
Thank you

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5:29 am EDT
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Avast Software unauthorized card transaction

Hello

I got charged 79, 99€ charged in 849, 5 sek (swedish kronor because i live in Sweden) from "Dublin, Dri*Avast Software". Transaction was made on 7th April and deducted on 8th April.
I haven't order anything like that and I even don't have computer.
I sent an email to Avast but they couldn't find my order since I don't have order id because I haven't order anything in a first place.
How can I get in touch with Avast since they are ignoring me for whole week, and how can I get money back which was illegaly without my authorization taken from me?

BR
Josip

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3:07 am EDT

Avast Software unsure - never ordered anything; unauthorized credit card charges

My credit union credit card account was charged $59.99 for something on Jan. 19 or 22, 2019. ref# 2443099902400680021814, with an https://www.complaintboard.com-dri-avast-software-orderfind-com.

I did not order anything, and whatever anti-virus item this is for, I did not authorize credit card charges for it; your telephone number was unclear as 855-745-32__, or I would call you.

I request an immediate refund of the $59.99. Thank you,
Caitlin Mae Walsh,
2376 Greenberry Court,
Pleasanton, CA 94566,

and I don't know how you got my
credit card number to begin with!

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Update by Grace Walsh
Apr 05, 2019 3:10 am EDT

E-mail address: LadyWalshWM@aol.com
for Caitlin Mae Barbara Grace Walsh

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C
3:20 pm EDT

Avast Software virus protection

I stopped my service in august of 2017. Since that time you have billed me several hundred of dollars for service that I cancelled since I no longer had a need.

I am requesting that you immediately stop
billing me and refund the amounts charged on my Discover card since August of 2017.

Charles M Lyon
209 Rainbow Dr. # 10903
Livingston Texas, 77399
USA

Cell # [protected]

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7:58 am EDT
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Avast Software not receiving a resolution to a problem and not getting the package I was told I would

I upgraded to a package which I was told contained the services I asked for but it did not. Also my laptop had disappeared from my devices when I viewed my account meaning that I cannot sync my Android phone with my laptop. I have been told to go through the procedure to secure another device to resolve the problem. I have been told this many times and many times it hasn't worked. Each time I try to get the problem resolved I get the same routine. I want this resolved yesterday I'm fed up with being kicked from pillar to post

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Update by Derek Hoskins
Mar 18, 2019 8:00 am EDT

I want a swift resolution to this so that I can move on

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7:36 pm EDT
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Avast Software Unauthorized credit card charge

Order Date March 8, 2019
Request Refund
Thought I was renewing the Advanced System Care 12.2. Was charged twice of 20.88 on my bank statment for DRI AVASTSoftware. Only bought one not 2. The recipt they
made me is for one Product SKU is ISE-[protected]-AR name of produict is Avast Internet Security. The second one they charged my credit card 20.88 didn't get a recipt for. Trace number for 1.)[protected] @30. 2.) [protected] @29
Please let me know how this extra 20.88 can be refunded.
Thank you for your help to solve the concern
Mary McClelland
[protected]@suddenlink.net

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5:54 am EDT
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Avast Software avast premier (exp. 7 sep 2018) zpy4a5-sfc5mj-4z44fe,

Despite my subscription to Avast Premier (exp. 7 Sep 2018)
ZPY4A5-SFC5MJ-4Z44FE,
and Avast Cleanup (exp. 28 Jun 2019)
ZPY4A5-SFC5MJ-4Z44FE
the PC get stuck when I start it.
I've installed original Microsoft Windows 10
Version 1083 (build SO 17134.590)
I think that because of my very limited use of the Net this two antrivirus programs are sufficient.

Yours

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11:09 am EST
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Avast Software unauthorised payments

I have had one payment of £64.99 taken from my bank account on 4th March 2019
plus another payment of £39.99 taken from my bank account on 2nd March 2019

Neither of these payments were authorised and I request a full refund from you!

If it was anything to do with a scam phone call to my 83 year old husband about security on his netbook then you should be ashamed! He obviously hadn't a clue of what he was being told!

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12:26 pm EST
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Avast Software dri avast software mn [protected]

you people have cargd my account 49.99 for n reason. I did not order this nor have i ever used yur pproducts. then whe I called you kept just anting my credit card number and saiid tthat there was no order for mr therefore you could not refund my money. you could also not tell me how you got my credit card info. I have done research and found tons of complaints bout this scam and what you are doing to people! I want my money refuunded aand i am disputing this with my credit card! I refuse to pay for siftware that i did not purchase, use, or hhave never even heard of!

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8:50 am EST
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Avast Software platba 27.1.740kč převodem z účtu - neznám za co!

27.1.2019
Po zaplacení kartou není předplatné aktivováno
nevím jaké předplatné má být ativováno, na fa.neni uvedeno.jedná se o opakovanou
platbu?
licenční soubor programu AVAST : [protected]
číslo klienta : dtto
Není potvrzení o příjetí platby prodavajícího, a aktivace služby.

Chci zrušit toto předplatné !
Děkuji za odpověď. MF

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8:13 am EST
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Avast Software some kind of software, managed by internet

By 19th february this year, I was charged in my account at Santander Bank, 59´99€, intended to be some kind of software to be discharged by internet at my computer.

But I did not ordered any software program, corresponding to this issue.

Last ordered software that I did, was on february 2018, but not this year.

So I request from your part, to refund that quantity, in the same way, or cancell the payment, as soon as posible.

Luis Armada

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2:47 am EST
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Avast Software avast cleanup premium (60 day trial)

On 1/14/2019 got a pop-up on computer from "Microsoft" saying that my computer was infected, and if I close the page I will not be able to use the computer anymore! So i call number on screen he connected to my computer and showed me the problems that he said i had?
Sold me a Avast Clean up premium
(60 day Trial) but charged me $54.11
on my credit card.
After the program was installed i lost
control of my computer and watched
while all info downloaded off computer, and it was crashed!

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6:02 am EDT
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Avast Software driver update software

hi i paid for a driver subscription on sep 28th £19.99 .i used the software and now my laptop no longer work it wont complete the first can to do windows updates also my wifi has dissappeared from my laptop.this is a complete scam, i contacted customer service and was then told id have to pay for technical support, i am not happy with this as it was supposed to help my laptop not make it crash, now i have to go to a computer shop which will cost me more again.i am requesting a refund my account number is -[protected] my email address is annalee.[protected]@gmail.com

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1:19 am EDT

Avast Software antivirus

Avast is reporting a totally spurious problem with a website that has absolutely no problems. Message is: "We've safely aborted connection on HTML:PayPal-B[Phish]" etc.

This happens on a private site's login page which is more than inconvenient. It is something that affects AVG and Avast users, though I believe AVG and Avast are one and the same these days?

I read on https://forum.avast.com/index.php?topic=220385.0:
"I let VirusTotal scan the file, only 2 out of 59 detected a problem, Avast and
AVG."

According to the final post on that page you are supposed to have now removed
HTML:Paypal-B(Phish) from your database, though it would seem this is not the case

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12:33 am EDT

Avast Software avast antivirus. i've no, idea which version but it updates itself anyway.

Avast is reporting a totally spurious problem with a website that has absolutely no problems. Message is: "We've safely aborted connection on HTML:PayPal-B[Phish]" etc.

This happens on a private site's login page which is more than inconvenient. It is something that affects AVG and Avast users, though I believe AVG and Avast are one and the same these days?

I read on https://forum.avast.com/index.php?topic=220385.0:
"I let VirusTotal scan the file, only 2 out of 59 detected a problem, Avast and
AVG."

According to the final post on that page you are supposed to have now removed
HTML:Paypal-B(Phish) from your database, though it would seem this is not the case

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3:16 pm EDT
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Avast Software clever bridge

Tammy L Gardner 195 Heaton Ridge Road Roan Mountain Tn

On Sept 1, 2018 there was a charge of $21.79 on my debit card from you company Before this I had never heard of your company and I don't even know what it is I want my money put back on my card immdeatly I did not order anything from this company and never plan to I also plan to report this to the Better Business Bureau
please have it returned in 24 hours

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12:33 pm EDT
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Avast Software dri avast software

On the 5th of july 2018, an authorised sum of 19200 naira was deducted from my account, i didnt order anything and I didnt even get a receipt of payment, i need my money refunded to me asap...the bank statement says i paid for dri avast software avast c...please refund my money...what kind of organisation removes someones money without permission..the last for digits of my card are 1367

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Update by Gbolahan
Jul 08, 2018 8:44 am EDT

An unauthorised sum of 19, 200 naira was deducted from my account for a software i didnt order for...i didnt even get a receipt for the payment...please i would like my money refunded back to me asap...i didnt order for any software...this is totally unacceptable...please refund my money as soon as possible..the last 4 numbers of my card are 1367...the item is dri avast software avast C

Update by Gbolahan
Jul 06, 2018 11:55 am EDT

An unauthorised sum of 19, 200 naira was removed from my account without my knowledge...i didnt even order anything, and i disnt even get a receipt...i would like my money refunded as soon as possible. I got an alert on the 5th of july 2018 saying debiting my account..i didnt even order the software...please refund my money asap

Update by Gbolahan
Jul 06, 2018 12:12 pm EDT

Please refund my money as soon as possible

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11:01 am EDT
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Avast Software dri-avast software

On 7.6.18 you withdrew £39.99 from our bank account without my permission. since I have emailed you a number of times without response, like so may others I read of in your complaints columns which you boast is, so far 174. You obviously do not care about your customers to allow this to continue and can only summise you like reading complaints. However its not funny for us out of pocket people who have been cheated and will need to report this to the relevant fraud squad to deal with this. Although I hadn't the time to read all of your complainants assume others have said the same.

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2:16 pm EDT
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Avast Software unauthorized credit card charges

I am requesting a refund of 19.95 which was
unauthorized by me, Alice Haven. It was withdrawn from my account on may 30, 2018. I have bank of america account which this charge was withdrawn from, last four digits of card is 1964. Please cancel all information you have on my account.
I do not have any information on this software and might have been on a prior computer which I dont have access to any more.
My name is Alice Haven, 2842 El Paso Ave., Simi Valley, Ca 93063. My cell phone number is [protected]. Please refund as soon as possible as my funds are very limited.

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6:44 am EDT
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Avast Software money taken out of my account and don't have an account with you

Money has been taken out of bank account on 25.5.2018 total £74.26 which has not been authorised I have not set anything up with you.
It is showing up on my bank statement as dri avast software
Transaction date 23.5.2018
Then it says avast com ord ie
Usd 96.79, vrate 1.3328, fgn pur fee 2.00
Vrate: visa exchange rate

I need this money refunded back to mt bank account immediately as I have d/d bouncing.

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scam and cheating
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