SUBMIT A COMPLAINT

[Resolved] Avast Software / avast secureline vpn

tangerang, Indonesia

I want to ask why my credit card charged Rp. 1.400.000 at digital river ireland, shanon ? Below I attach the order letter & product in my order

Order ID: [protected]
Order Date: May 14, 2017
Name: hanafi rusli
Address: 15000
Email: pau.[protected]@gmail.com

Product SKU: SLT-[protected]-AR
Product Name: Avast SecureLine VPN (30-day Trial) - 1 PC, 1 Year
Qty Ordered: 1
Amount: Rp 0

Subtotal: Rp 0
Discount : -
Tax: Rp 0
Total Price: Rp 0

thank's for your attention

Hanafi Rusli

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Avast Software Customer Care's Response, May 16, 2017

    You subscribed for a TRIAL license with scheduled AR (did not process).

    Based on our records, no charges were placed to your card.

Ha
May 15, 2017

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