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2.6 278 Reviews

Avast Software Complaints Summary

108 Resolved
170 Unresolved
Our verdict: Engaging with Avast Software, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Avast Software reviews & complaints 278

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6:17 pm EDT
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Avast Software avast pro antivirus-1 pc 1 year

Order ID: [protected] Order Date: Aug. 20, 2015 Amount $29.99 Total was $32.09 My computer is not working now, because it went black. So I had to get another computer, I want my money back, cause it ruint my computer and I don't want ANY Avast program in my new one. So I would like a refund of $32.09. I been through this before trying to get a refund. Please can I have a refund, soon? Thank you!

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m............ r............
, TH
Nov 01, 2015 10:04 am EST

Hey there, sorry to hear about your issues with AVAST; as I've had nothing but great paid & free protection from there programming for a decade plus, on a variety of platforms both PC & Mac (Avast saved my computers a number of times ). I suggest it isn't AVAST causing your issues; however in this day and age $32 only buys you lunch - so you went hungry for a day. I'm guessing you could have altered some of the standard settings by AVAST which may have caused your issues, go into windows and revert to a previous time and remove the program if you feel strongly about the matter. I suggest you do not; let it run in the back ground as one day it may well save you a little more than $32.00. I've been intrinsically hacked before, all I can say is it isn't fun. Please re-read AVAST instructions. Black screen of death BSOD is easily fixed by a professional (google it), but viruses can cause major problems and are not easily resolved - personal details is just the start of identity fraud. I also fully comprehend IT problems are extremely frustrating, so relax, chill out (have a coffee) and plan how to resolved the problem - it does you no good trying to fix IT with a hot head - [censored] HAPPENS. As human beings we look to closely at coincidences as fact, I'm guilty of that too! Good luck to a positive conclusion

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6:44 pm EDT

Avast Software unauthorized credit card charges

Í Authorized Google Avast to take out 14.99 and 19.99 from my credit card account, no problem. Just to find out I had on 2 different days from Dri Avast money taken out of my credit card, October 16, 2015 in the amount of 31.79 and then on October 19, 2015 another 31.79. Why? I would like my money back and someone who can give me the Dri Vast phone number. Every number call, no one has the number for them. they have technical support for your software, but no actual number for them stealing from me! Help!

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9:22 pm EDT
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Avast Software charged for antivirus protection I never received.. on computer I no longer use.

Last year I attempted to reclaim funds that were taken for a program I never had,.. Now $39.99 has been charged to my account again. I submitted several complaints last year and requested avast cancel any program they had in my name. They had nothing in my name, however they never reimbursed me last year,... And again charge me this year even tho I requested several times to unsubscribe. I never successfully downloaded their program and I no longer have the computer they are charging for.. Please unsubscribe me and reimburse my money. Thank you

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9:07 am EDT

Avast Software internet security - doubled up payments taken - no response to refund requests

I discovered that Avast had taken two payments from my Paypal account this year via Digital River Ireland when I only have one installation of their software. On checking back I found that I was being charged twice on "auto renewal" over the last 2 years for the same one piece of software amounting to £64.99 overpaid! I managed to get one incorrect auto-renewal payment cancelled and then contacted Avast regarding a refund. Despite 7 support tickets and several emails to both Avast and Digital River I have received no response whatsoever! It’s been over three weeks now and they just do not reply, they are ignoring me! So I think it is clear that this company is both abysmally badly organised and unprofessional, has no interest in customer care and support or, and this seems to be increasingly likely, they are simply intent on defrauding and scamming unsuspecting customers.
As someone previously stated, their antivirus product is excellent when it is working well but as a company they have absolutely no respect for their customers or support and they are certainly not to be trusted especially with payments.

I shall have no further commercial dealings with them in future but I shall not give up trying to get my money back.

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5:28 pm EDT
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Avast Software cyber crime

On friday morning 18 september 2015 i receive a warning popup window on my pc that looked like an official avast logo in appearance. The notification indicated that my "avast internet security was stopped. Web and firewall shield - disabled, bank transactions - unsecure, virus definit8ions - outdated. Activate new to stay protected. Unfortunately your 30 day trial is over and you are no longer protected. We recommend that you update your protection immediately to stay protected. " the avast icon on my toolbar tray had a red "x" on it, i tried to run some of the scans and other functions but none would work. I clicked on the avast icon on my desktop and the warning displayed again. I contacted avast via telephone, don't recall the number, talked to someone with a india, pakistani, region accent, they transferred me to a tech who said they would fix my problem. From all indications i couldn't fine out for sure what was going on or what had happened. Thinking that i was speaking with a legitimate licensed technical representative of avast i allowed them to "fix" the problem. So they logged on deleted a bunch of files, showed me a list of errors and warnings with this log usually has anyway, and most are not problems anyway. Couple of hours later they say it's fixed and bill me $125. 00 for avast network security, $75. 00 for 5 years support on any pc problem i have in the future, $45. 00 for the tech services, $10. 00 tax. About $255. 00. I protested the necessity for avast and their technical support needing to perform all these fixes, that if their avast product had been hacked that they had some serious issues if they, a security provider couldn't even protect their own stuff they weren't worth using an internet security provider. I asked how this could happen and how i got hacked if their avast had such great protection. I was told by the tech that there are thousands of hacks, malware, viruses and they aren't able to protect me from all of them if they don't know about them.
I told him i thought it was pretty poor that they couldn't even protect their own product that appears to have been hacked, shutdown my protection and i had to get them to fix the problem at a charge. Tech repeated that they are a licensed provider of avast products and others and that my computer was repaired. I was really suspicious and angry. I have some receipts from them that look legitimate. I called the number they gave me [protected], three times with no answer, and no recording to leave a message, the forth time i called i talked to someone and i told them i just wanted make sure this was a legitimate number. This is the number of customer first consult, or cogito technologies. I also wrote down some session numbers, don't know what they mean [protected], [protected], and a india phone number [protected](?) i called my bank and told the bank that i thought this was a scam, canceled my credit cards, filed a claim, my payment was still in a pending status, so hopefully it hadn't paid these scammers yet. I got to thinking, i had earlier this year purchased a 2 year avast internet security back in may 2015 for $49. 00. I checked my records, sure enough i had a receipt for that. So my suspicions were raised even more. I looked at the email, it had an activate button on it. I took a chance and clicked on it. The license key was accepted and the avast internet security that i had paid $49. 00 for in may 2015 activated and everything seems to be ok. There is a scam being perpetrated by the 3rd party vendors avast has contracted and licensed to provide tech support for their product. I don't know who they all are, more than one i'm sure. These 3rd party vendors call, or cause some sort of warning to be displayed on your pc, causing you to think the avast internet security has been turned off and needs to be fixed, take
Control of your system run free maleware / virus scans, cleanup some directory stuff, and maybe load avast internet security on your system and bill you a few hundred dollars. I already had avast internet security on my pc, i guess i had just never activated it. The vendor cogito technologies loaded it again and billed me $175. 00 for a product i had already purchased month before, plus extended support, labor and tax. I believe these 3rd party vendors are legitimate and have the licenses from avast to work on the product, but they are using / causing false information to bilk consumers out of their money. Don't know what to advise you to do about this but be very careful dealing with any avast tech support. I'm going to report this to the ftc and fbi cyber crime division.

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huagb8hbuaf
, TN
Aug 13, 2018 12:14 pm EDT

on 02 August 2018, I was charge 49.99 USD at the merchant DRI AVAST SOFTWARE by Visa card No 422149XXXXXX0159 - name on card: NOALES DEL VALLE CARLOS.
I did not authorize this transaction.
If it was a recurring transaction, please cancel it and refund money to my Visa card.
Thank you.

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9:28 pm EDT

Avast Software they are giving me headache

I had used Avast free antivirus for a few months but I made the big mistake to buy the Avast Internet Security, they made this ¨special offer¨for USD$50.00 or so, for two years and to protect 3 PCs, so, on wednesday, september 2nd this year I paid with my credit card and for the first two or so days was apparently fine, but after a few days there has been a sign on my PC stating that I am not protected and they offer me one more product to buy from them, which, of course I´m not buying, I don´t know what to do, whether unistall the Avast Antivirus and lose the money or leave it like that. One thing is for sure, I am not recommending Avast to anyone! They are giving me headache, I hope this issue can be resolved.

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9:51 pm EDT

Avast Software scam

Avast is a scam. After I downloaded their antivirus software, it kept freezing my laptop to the point that I had to reboot (the Avast “tech support" guy actually said “did your computer freeze?” before I told him what the problem was) After rebooting many times I called their tech support and a sleazy guy with Mexican accent reading from his notes said to open msinfo32 (system information) and asked me how many errors there were (every computers has tons of these Fault Bucket errors). Classic scam, he said that’s bad and for $199.99 his tech support would fix it.

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unlucky one
, US
Sep 08, 2015 5:51 pm EDT

I had the exact situation. Their software apparently contains a bug that controls your computers performance. My performance was continuing to degrade over a period of several weeks. I received three alerts from them saying my computer was running slow and I needed to purchase a program to clean it. I cancelled each alert. Today my computer completely froze, couldn't do anything. Had to manually shut it down. Contacted Avast rep who took control of computer and said their product was operating fine, but he could fix the laptop for $179.00. When I refused, he then could repair it for $119.00. I uninstalled the avast software and it was a MIRACLE!. The laptop is functioning is normally. Run from avast.

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7:05 am EDT

Avast Software customer service is very poor

30 august, 9.30pm sydney, australia

I am existing customer of avast antivirus. first when i call to technical department . he asking my email adress. i gave email adress and he put wrong email adress in his system. and he didn't find my customer detail and he is angry on me for no reason. this is his mistake.top of this he is asking me $300 for telephonic question. even he is not capable to solve my pc problem. he is level 1 technician he don't understand what is the my pc problem. i told him transfer to other senior technician . he was angry again. he told me call after 30 minute. when you ready to pay.

Without understand any pc problem . they asking only money. Customer service is very poor, they talking roudly .

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6:09 pm EDT

Avast Software avast safe zone antivirus

Bought a year's worth of this bogus protection on line and found out it does not protect - I have all sorts of problems with junk getting on my computer - when I tried to get the service stopped and a refund tried to talk with "customer service" people who were rude, unhelpful, and kept trying to pass me on to some vague other phone number infuriating - do no buy anything from these people
This place should not be allowed to do business in the us.

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Taylor911
, US
Sep 17, 2015 12:42 pm EDT

Just called today, Sep 17, 2015 because Avast Internet Security does not block, find, delete malware on my computer. The tech rep is so rude and tried to lecture on me and trying to make feel that it's my fault. I'D LIKE TO WARN CONSUMERS TO NOT BUY AVAST . PRODUCT IS USELESS AND SERVICE REPS ARE THE RUDEST PERSONS IN THE BUSINESS.

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3:54 am EDT
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Avast Software virus program no good

I purchased this software a few months ago and noticed that there was now a notice that my system was not fully protected. After trying to get it turned on and could not, I called company who then tried to sell me a tech and other services to correct what their virus program should have protected. They also went into my computer which even caused me more problems afterwards.. It seems to me, that this may be a way of getting more money as throughout these last few months, I have received many pop ups which are just requests to do more --always for more $$$$--I think this is underhanded and the fact that their virus program obviously failed to protect my system, I should have been issued a refund. Think this needs looked into and the company needs to held liable for not disclosing the fact that UNDER THEIR PROTECTION---you may not really be protected!

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The Truth You Must Know
, US
Jul 22, 2015 1:39 pm EDT

There is no absolute way to eliminate the possibility for a machine running Windows to get a virus.

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8:58 am EDT
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Avast Software company overcharged me

Avast supplies/supports antivirus software for computers. I made big mistake of purchase two year auto renewal. A few days ago, I checked my bank account and saw 3 debits, one for twice renewal price, and two debits less than $50. I called avast and was on phone two hours before tech said I need to call partner co. , nexway. Was on phone another hour before tech said I need to fill out website form called ticked. Filled out ticket to cancel subscription and refund renewal and two other debits. Nexway denied all debits despite my screen shots. I called bank to cancel/replace debit card. Nexway refunded only the renewal auto but I saw avast autodebited and overcharged my debit card before it was cancelled! Plan to file lawsuit, avast messed with the wrong woman!

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3:29 pm EDT
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Avast Software have not received my licence

I have purchased avest premier computer protection order no [protected] I d password 1zie09 2nd may 2015 I am on the yearly renewal system I have tried to down load my product, but you have not sent the download connection. I have contacted your complaint department several times but you have not replied I have contacted remote support and they have been unable to help me
I not totally fed up with it I want a refund & pound;44.99 I am going to take legal advise in getting my money back
[protected]@hotmail.com

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10:04 pm EDT
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Avast Software refund

I don't know what company or whoever it was, but I was trying to install a windows 7 on to an old computer I had a month ago 4/15/2015. but I found out it didn't work or it wouldn't work an I do not know why. So then the next day I had brought the computer back to where I had gotten it from. It had the App or whatever on the computer that I bought from a computer place. So that's why I was trying to download or update or install the windows 7. An so I was trying to get my money back the SAME day I tried to update or install the windows 7 on to my old computer. I was trying to get a windows 7 an something about a 2 yr thing or something like that. So it came up to $89.98 and my puch # is 2443099510551062240068 . And my name is Anastasia Neketa. I would please, like to have my money back for something I don't need.

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Ray Bennefield
Ft. Ann, US
Sep 12, 2014 7:34 am EDT
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DRI*AVAST>COM MN has charged my VISA card for a renewal of their product and I haven't had their product in 2 years. I have asked them for a refund with no result.

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rishpal singh
Bradford, GB
Jan 22, 2014 10:39 am EST

I PAID FOR THE SOFTWARE ORDER NO. [protected] VALUE US $ 34.49 ON 20.12.2013
BILLING AGREEMENT ID. B [protected] BY PAY PAL DOWNLOAD INSTRUCTIONS NOT RECEIVED SO FAR WHEN I WRITE VTO THEM THEY SAY CANNOT TRACE THE ORDER.
RISHPAL

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Felix Alberto Luque
, AR
Aug 17, 2013 4:54 pm EDT
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I provide my card number but not authorize any charge. This es absolutely a fraud, I will nulify this charge if Visa Card allow me to do.

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delia morales
League City, US
Aug 15, 2012 4:41 pm EDT

$32.39 was deducted from my credit card on june 21, 2012 for a avast software, but as of today I have not receive such software.
want my money back as soon as possible.

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5:23 am EDT
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Avast Software refusing refund

On 17th april I purchased grimefighter for & pound;14.99 from avast, after trying it three times, it loaded and worked for about two hours, at the end I got message "it's not your fault, we just can't work here. You found a mistake in our engine. No changes have been made to your system and the key detailks have been sent to our scientists. We're working on it" on 1st may I phoned the free number, the agent looked at my system remotely and said I needed tech support at a cost of & pound;129.99 for a year. I decided to go ahead and another agent took over my computer to sort things out. When he had finished I tried grimefighter once more and got the same message. So I rang again, once more an agent took over my computer, he said to leave trying grimefighter for a couple of days. When I tried it again, once again the same message. I rang again and was told to put in a ticke for a refundt. Which I did. I got a reply stating they woulkd refund the amount for grimefighter, which I have received, however, they stated they couldn't initiate a refund for the tech support I would have to ring. I rang and was told that as they had worked on my computer I couldn't have a refund. The only reason I took tech support was to get their product grimefighter working, which was unsuccessful, I had no other issues with my computer, also I am within the cooling off period. I feel I was conned into taking tech support. I have sent two further tickets and have not received any responses.

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7:58 pm EDT

Avast Software avast antivirus and security costs more than money!

Avast Antivirus and/or Internet Security (all versions are smilar), is an anti-malware software that is provided by Avast labratories. Avast antivirus even has a free version of the software that allows users to have basic protection for absolutly no cost. The purpose is to protect a users computer from malicous websites or script viruses that usually try to penetrate computers everyday, but whether the user is paying for their copy or not, Avast software also has malicous behavior that almost negates the benefits of the software. I have tested their software (both free and Internet Security Suite) for over three years. I would be lying if I said that Avast was bad news from the start, because that was not true for versions seven or below. Once they updated their versions to nine, I have noticed several issues that I am positive are not accidents. If anyone is thinking about testing or buying Avast software, please consider the downsides to having the software in the first place. First of all, most antivirus programs give you the option of manual or automatic updates. Although Avast has an option for this, and "pretends" to give you a choice, there exists a background service called AvastEMUpdate.exe, which forces Avast to connect to its server to check for updates, without your consent, and you cannot cancel or kill this background process. It only runs at random times, but when it does, this effect hogs down more memory in the system than is intended by the Avast UI. Also, I have recently noticed how the software has been increasingly aggressive on any files that I recently download, even if I change the settings to leave most things alone. Another example, would be how in the middle or after downloading, even if the file has not been proven malicious or scanned by anything, the antivirus will freeze up everything, hogging much more RAM than is required for Avast to run (as stated in the system requirement and recommended specs), and it does not leave you alone. I have even had an issue, where after disabling all shields to free up my system, after stating that Avast were to be disabled until I say so, it reactivated itself and froze my system up again, without any warning, without any permission whatsoever. Avast takes a lot of credit for how well their software works, but what they won't tell you is all of the sacrifices you have to make if you install it. The only way to remove these issues is to uninstall the entire program. I used to love Avast, because of all the functions it offers that most antivirus software does not, but after discovering how the program behaves, I have come to realize that Avast is a protection that also limits your freedom, and cripples your system. Somebody needed to say it, and since the Avast server does not respond to any of my emails, best the customers do not buy a product without reading the disadvantages that come with it.

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12:36 pm EST

Avast Software license cancelled early

I was issued a 3 year license in february 2013 from avast internet security for which I paid $84.00. On march 4 2015 my license was banned. I called support and was told that my license had expired. The avast license clearly stated an expiration date of february 2016. It was not only on the license itself it was clearly stated on their internet security program that I was running. I offered to send a copy of the license to avast and they refused to even look at my license. Their response was that I should pay the renewal fee insisting that the license was expired. I actually called three times and could not get one agent to look at my license. It was unbelievable to me that they would not even look at a license that was issued by their company. I have now had to pay to attain another internet security software program for my computer and lost a year that I paid for from avast. Beware of doing business with this company.

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frederick r myers
Irmo, US
Jul 26, 2011 6:58 pm EDT
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I orderer an upgrade to avast virus protection for my computer. I thought that the transaction failed so I did it again. My credit card shows double deductions.I need a refund or extended coverage.
The transactions were on 29 and30 may 2011 charged to my sony card with capital one for the ammount of $ 29.99 each day.
My E-mail is billsdaledad@yahoo.com

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7-2-11 _IT Dept
Farmington, US
Mar 13, 2015 2:50 pm EDT
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We have over 70 PRO "licenses" in three states and I have to constantly re-install the old bulk company license file, at each location every 3 months or so .. expires months to early... technique to rip you off, me-thinks .. if you repurchase early..rx. from New Mexico

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2:34 pm EST

Avast Software their free anti-virus wasn't for free at all

I recently had problems with my PC. I contacted the company Nexway and Avast. The rep told me that they could clean everything and provide free version of the antivirus. I agreed, but after I checked my account, it turned out that they took $78 from. After couple of days, they again charged me for the same sum. Scam, so be aware. Please, if someone here had the same experience, can you help to return money back?

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11:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Avast Software double charge

On 10/10/2014, I was offered a discount on avast internet security software. I bought it for about $21.75. On 10/13/2014, I was re-billed for the same security set for about $42.75.

When I first bought avast software a year ago, I opted out of the auto billing program, but somewhere through the year, between avast installing a new update, and me reinstalling avast on a new hard drive, the auto billing must have reset itself.

You would think that once you opted out of the auto billing, that this would be noted in their main purchasing department, so that no-matter what you do when re-installing, or any new update to the program itself, you would not be auto charged. Rather than taking auto billing off, its better to catch you off guard and scam you.

There are no telephone numbers to call, but only support tickets to fill-out. Supposedly, they reply within 24hr. To let you know that they are working on it. However; they did not respond to any of my tickets with a simple reply to let me know that they would be working on the refund-i was left in the dark. I submitted four tickets about 24hrs. Apart.

I finally went to my local bank, where I purchased the card, and filed a dispute with avast. The claim is still in dispute. The bank appears to be on my side. Will find out more in the future about this claim.

There is more information about this case in avast forums, in general post, under "billings", under my forum name, not-my-fault! Please check it out before you make a decision on purchasing software from avast.

Thanks for your time.

Dan

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Avastripoff
, US
Sep 19, 2015 5:22 pm EDT
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On Friday morning 18 September 2015 I receive a WARNING popup window on my PC that looked like an official Avast logo in appearance. The notification indicated that my "Avast Internet Security was STOPPED. WEB AND FIREWALL SHIELD- DISABLED, BANK TRANSACTIONS-UNSECURE, VIRUS DEFINIT8IONS- OUTDATED. Activate NEW to stay protected.Unfortunately your 30 day trial is over and you are no longer protected. We recommend that you update your protection immediately to stay protected." The AVAST icon on my toolbar tray had a red "X" on it, I tried to run some of the scans and other functions but none would work. I clicked on the AVAST Icon on my desktop and the Warning displayed again. i contacted AVAST via telephone, don't recall the number, talked to someone with a India, Pakistani, region accent, they transfered me to a tech who said they would fix my problem. From all indications i couldn't fine out for sure what was going on or what had happened. Thinking that i was speaking with a legitimate licensed technical representative of AVAST I allowed them to "fix" the problem. So they logged on deleted a bunch of files, showed me a list of errors and warnings with this log usually has anyway, and most are not problems anyway. Couple of hours later they say it's fixed and bill me $125.00 for Avast Network Security, $75.00 for 5 years support on any PC problem I have in the future, $45.00 for the Tech services, $10.00 tax. About $255.00. I protested the necessity for Avast and their technical support needing to perform all these fixes, that if their AVAST product had been hacked that they had some serious issues if they, a security provider couldn't even protect their own stuff they weren't worth using an Internet Security provider. I asked how this could happen and how I got hacked if their Avast had such great protection. i was told by the tech that there are thousands of hacks, malware, viruses and they aren't able to protect me from all of them if they don't know about them.
I told him I thought it was pretty poor that they couldn't even protect their own product that appears to have been hacked, shutdown my protection and i had to get them to fix the problem at a charge. Tech repeated that they are a licensed provider of AVAST products and others and that my computer was repaired. i was really suspicious and angry. I have some receipts from them that look legitimate. I called the number they gave me [protected], three times with no answer, and no recording to leave a message, the forth time I called i talked to someone and I told them I just wanted make sure this was a legitimate number. This is the number of Customer First Consult, or COGITO Technologies. I also wrote down some session numbers, don't know what they mean [protected], [protected], and a India phone number [protected](?) I called my bank and told the bank that i thought this was a scam, canceled my credit cards, filed a claim, my payment was still in a pending status, so hopefully it hadn't paid these scammers yet. I got to thinking, I had earlier this year purchased a 2 year AVAST INTERNET SECURITY back in May 2015 for $49.00. I checked my records, sure enough i had a receipt for that. So my suspicions were raised even more. i looked at the email, it had an activate button on it. I took a chance and clicked on it. The license key was accepted and the AVAST Internet Security that i had paid $49.00 for in May 2015 activated and everything seems to be ok. There is a scam being perpetrated by the 3rd party vendors AVAST has contracted and licensed to provide tech support for their product. I don't know who they all are, more than one I'm sure. These 3rd party vendors call, or cause some sort of warning to be displayed on your PC, causing you to think the AVAST Internet Security has been turned off and needs to be fixed, take
control of your system run free maleware/virus scans, cleanup some directory stuff, and maybe load AVAST INTERNET SECURITY on your system and bill you a few hundred dollars. i already had AVAST INTERNET Security on my PC, I guess i had just never activated it. The vendor COGITO TECHNOLOGIES loaded it again and billed me $175.00 for a product I had already purchased month before, plus extended support, labor and tax. I believe these 3rd party vendors are legitimate and have the licenses from AVAST to work on the product, but they are using/causing false information to bilk consumers out of their money. Don't know what to advise you to do about this but be very careful dealing with any AVAST tech support. I'm going to report this to the FTC and FBI Cyber Crime division.

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kkiriakos
St. Louis, US
Feb 17, 2011 9:49 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have a charge of $56.00 on my credit card unauthorized.I did not order this protection...

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Carolyn Wright
Memphis, US
Mar 15, 2009 6:53 pm EDT

Some one used my bank account and name and address

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7:00 pm EDT
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Avast Software paid, not delivered, no response from avast

Many complaints starting with:
1. I paid (Online) but never received the product (I am still running the free version which is due to expire).
2. I was charged at the advertised $dollar price but in gbp sterling so I was over-charged.
I had an additional surcharge for making an online purchase.
3. Despite repeated attempts to notify avast I have yet to receive a reply (I have received one automated acknowledgement of one complaint.
> I have many screen-shots depicting what has happened.
> I want to know how to force a refund as they are obviously not interested in helping me.
> I want to know why they are allowed to operate given I am one of countless victims.
They are surely fraudsters and all pc magazines and suchlike should warn the public not to use them - how can this be done?
> is there a recommended competent and honest anti-spyware product out there on the internet which I can try-before-i-buy?
I though fraud was illegal in the usa. Apparently not.

>>>>i attach a few screenprints, I have many

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weeziecard
Taylorsville, US
Nov 10, 2014 11:48 am EST
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I had a similar experience - paid credit card dri*avast sodtwareorder.comn $32. My avast software still claims it will expire in 28 days! They will not refund my money because they claim they never received a payment.

Avast support claims I was scammed!

I should go back to my bank. Personally I don't want anything to do with Avast ever again!

Louise Cardon
weeziecard@gmail.com

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1:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Avast Software unauthorised money being taken from my credit card

My ex partner got anti virus protection, last year, and it was paid by myself, with my credit card for 1 year only.

Now on my credit card statement, I notice...
Visa-dri*avast software, have taken $34.99 on 17/9/2014.
Orderfind. Comau#0127360 (Ref.[protected]).

Please refund my money, as this transaction was not authorised,

My ex partner and I are no longer together, he never had my credit card details, , , , , so he has not done this.
My email is [protected]@westnet.com. Au

Thank you
Kerry matthews

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