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Ava's Custom Tailor / Damaged goods and unprofessional service

1 Milpitas, CA, United States Review updated:
Contact information:
Phone: 135 Dixon Road

1. I sent in a purple barong on Feb28 for dryclean.
2. I picked up the barong on Mar3
3. Went home and realized it was blue.Within 10mins, I went back to complain.
4. I was told that it was the first time they are handling that material and that there was no label of whether it should be dry clean only or not. But still they did the dryclean.
5. Ava inspected the barong and saw purple strains...so she believes it was purple too.
6. Ava said that i can just ask someone from Philippines to get a new barong, and give her the receipt.But wouldnt comment about the shipping cost from Philippines to the US
7. Ava called the dryclean place she sent the barong to and passed the phone to me.
8. The man on the other line said "when we got it, it was already blue'... the first accusation that i was lying about the color.Then he hung up
9. When we asked Ava for the guy's no.Ava said she have to let him know first, so she called again.
10. during their brief call, he mentioned that the barong was actually worn before and have been washed before. 2nd accusation! we bought the barong dec 26.My hubby wore it on Jan9.We came back to the US on Jan23.We sent it for the first ever dryclean on sat!we've never handwashed or drycleaned the barong before. how can he accuse us of such!
11. He didnt give us his no and told Ava to handle us.
12. Ava said, in fact she or the guy dont remember the color when sent in on sat.but since it came out blue, they assumed we sent in a blue barong!

Ga

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Comments

  • Dr
      28th of Jul, 2010
    0 Votes

    The customer is always right! I'm sure you know what color it was. But the problem is NO CARE LABEL. When there is no care label the cleaners is suppose to notify the consumer before cleaning. making the consumer aware of the problem and allowing them to be apart of the decision. Then the manufactor would be responsible for the damages, for not having a care label. Because the cleaners made the decision to clean the barong they are fully responsible. first you must prove it was purple. If you have any pictures that can prove your case contact me at www.drycleansurvey.com and we will be happy to help you file a claim.

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