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Avanquest Software
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1.5 16 Reviews

Avanquest Software Complaints Summary

2 Resolved
14 Unresolved
Our verdict: With Avanquest Software's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Avanquest Software reviews & complaints 16

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10:36 am EST
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Avanquest Software Uplick/ avanquest

Have had money taken from my account by this company using my paypal account which I thought was not possible without informing myself. Have managed to cancel any more withdrawals but want to recover £23.98 taken.

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Update by Humpty Dumty
Dec 19, 2023 10:41 am EST

Two sums of £11.99 taken from my account on 7th and 8th Dec 2023 in name of paypal avanquest order ID UQKP4F90 please refund

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5:08 pm EST
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Avanquest Software - System mechanic ultimate defense

NOV 2023. I did not realize I am paying monthly $19.95 fee for live support - besides cost of regular subscription. For the last couple of years or so since i did last software update or upgrade. My mistake perhaps? Called for support, for first time today as I have new laptop and wanted to install it. I used another incorrect email i have. I called for...

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4:32 am EST
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Avanquest Software Software

Paypal sent me an email that AVANQUEST took money from my account - something I never knew about.

Since then I've had no joy to get a refund or even a code to use the software. not even a get last. It's imposible to get anything through the wall directly to them or Paypal.

I can't even utilse the software...

Transaction ID

2B388497EN217082B

Seller information

AVANQUEST

paypal.[protected]@upclick.com

Invoice ID

[protected]

Purchase details

Item amount

£18.90

Total

£18.90

Many thanks Oliver-Marc Hoare

Claimed loss: Refund £18.90

Desired outcome: Refund £18.90 or at lest a code to utilize the software and cancel any future withdrawals.

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9:27 pm EDT

Avanquest Software powerdesk 9 pro

i have a problem with VCOM support. i have sent them emails after emails and the come back to me saying its undeliverable. and i have a bought version of powerdesk 9 pro, and i'm getting no help at all. thid needs to be resolved ASAP

i do not need to buy another one. i should noty have to.somebody needs to help me one way or the other, or i will have my lawer look into this case.

i have tried to uninstall and reinstall it and clean it out of my registry. nothing works. saving does not work like it suppose to.

Rob

[protected]@yahoo.com

Desired outcome: fix my powerdesk 9 pro.i have a registration key for it as well as a .stg file to go with it

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6:47 am EDT

Avanquest Software unauthorized paypal payment

I have never had your software and you accessed my Paypal account have filed refund notice. cheryl.[protected]@gmail.com Have also informed AFP of this scam

Desired outcome: refund my money

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3:39 pm EST

Avanquest Software My Invoices and Estimates

I cannot figure out how to set up this software - I have to customize each time I create an invoice and type out each item over and over again. Is there are step by step on how to set this program up - I get so frustrated each time, I totally dread pulling this program up. I have used the help feature, but it is wordy and not too helpful. Help me set this up so I can begin using it properly.

Desired outcome: I would like to be able to pull up my customized invoice, pull down the client name, and type the items which repeat from time to time and have them total at the bottom of the page, all without stripes - plain white invoice - simplicity.

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3:12 am EST
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Avanquest Software onesafe pc cleaner

Purchase Software Brian James Borton
Order ID UQHQF8R8
Sirs
I purchased a software Package "Onesafe PC Cleaner" of which I selected
ONESAFE
PC CLEANER
1 YEAR
R 45.00 /MONTH
R 540.00 /YEAR
I filled in the Credit Card data and submitted the the order.
I then find a massage on my phone advising that I have been charged ZAR 871.98 and not ZAR 45.00 per month as I had selected.
*********I DO NOT TRUST YOU ***********
Please reverse the order with immediate effect and reverse the Credit Card payment so that I am refunded the amount of ZAR 871.98
I look forward to your confirmation that the payment has been reversed.
Thank You
Brian J Borton

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Update by bortonb@gmail.com
Jan 04, 2020 3:15 am EST

I have subsequently requested the company to address my complaint BUT without success.

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12:40 pm EST
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Avanquest Software avanquest "onesafe software"

I made an online purchase of the Avanquest one safe anti virus software, I was sent three different actvation keys, through my e mail and asked to register to us the service. I could not register becuase none of the three activtion keys were acceptable to register. They were all rejected. I then called support service for assistance - 1 404 465 3518. The man at the other end asked me to type "123 rescue" at the upper left address bar, requested for some information which I sheepishly gave him, online I asked him why not give me the right activation code / code. He took control of my computer, and was manipulating me. At a stage I said this has to stop, he was not helping but was up to something else. I stopped him and demanded termination of the purchase and refund of my money. Actually, I realized I was being scammed. I went online to research the company but was totally disspointed by the numerous copmlaints against them. The next day I called 1 404 465 3518, to complain again and demand refund. After two days I lodged complaint with my Chase Bank, the personal manager looked into it and asked me to give Avanquest few more days, that sometimes it takes few days for refunds to appear in accounts.
Today, I have called both 1 404 465 3518 and 877 445 6618 to complain again but the lines were not through. One said the line was temporary out of service., the other led no where. I am highly disappointed. I will go back to my bank. Dr. Michael Odika / [protected].

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1:51 pm EDT

Avanquest Software fix-it customer support

Vcom sells a variety of application utility software. I purchased their Fix-It utility for Windows 10. the software will not execute. I contacted Vcom suppor several times to no avail as support did not offer any solution to why it ill not run after installed. I asked for a refund, no response was forthcoming. I have used their software previously and was pleased with it.. but never had to contact support services until now... and found it a non-sequitur... application will not run.. refund not granted. Buyer beware.

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8:47 am EST
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Avanquest Software architect 3d express

Purchased this via download. Worked ok to begin with. Come to use it today but Avanquest asks for the activation code again. Re-applied the code that I was provided but then Avanquest gives some blather that the single machine licence code has already been used on a different machine...no it hasn't. So, bought this software and can no longer use it...I wonder if I will ever buy from Avanquest again, hmmm, think not.

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11:56 pm EDT
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Avanquest Software mydatabase home and business boxed set cd

I paid for overnight shipping, and I do not have my order! When I try to check the status on your website, it says that your site is offline. Please advise TODAY what the status of my order is. I would also like a refund for my $19.99 over night shipping fee seeing, as my order was not shipped overnight. If this is an issue, then I am requesting FULL REFUND.
Thank you, I anticipate a prompt response.

https://shop.avanquest.com/store3/invoice_html.php?on=1074133414

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5:27 am EDT

Avanquest Software no serial number on cd they sent me.

On the 8th July 2015 I purchased Avanquest Architect 3D 2015 (v17, 6)Ultimate -ENG cost $188.43 over the net and I asked for a back up with a CD to be sent to me.
Everything down loaded fine except it used over 2.5 gig of my 5 gig per month allowance which took almost 2 hours to download. I also received the CD backup copy.

My complaint is that just in the last few weeks my computer lost all my information off my hard drive.
I managed to get my Microsoft office and Publisher back with my CDs.

I put my above Avanquest cd in the computer and took almost 2 hours again to download and when I got the end of the download it ask for a serial number and the only number on the disc said UC31519130 and wouldn't except it.
I tried a few times putting the number in but still not except it.
I lost it all again, almost 2 hours of download time as I mentioned above.

I don't understand if I have a cd of the above why do I have to download it again over and over which is costing me money. Not happy, can someone help. I don't want to pay anymore, wasted about $50 in downloading already.
Thanks Rob
[protected]@netspace.net.au

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7:54 am EDT
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Avanquest Software response from tech team

I bought a set of "professor Teaches xxx" from Avanquest a year ago and I did not activate it . Since I want to use it 3 months ago I must have written 2 dozen of emails to the company asking for help on how to retrieve or reissue the activation code and I was not able to get any response up till now

lawrence

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12:43 pm EDT

Avanquest Software power desk pro 9 and win 10 compatibility

Called their tech support...Wanted to verify that Power Desk Pro 9 would run under Windows 10 before i upgraded.
Was told that there would be a patch to correct any problems, this was over a month ago. I keep calling back every week. I get the same answer that they are "testing"
The software. If there is a patch, power desk crashes before i can even check if there is a patch/update.
This is from a company that usually has good support and
Product upgrade built in. Feel like this is a revolving door.

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jbbaer19
, US
Nov 19, 2018 2:35 pm EST
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Most companies provide software fixes when a OS changes, but this company is charging $8.99. The software didn't even do that complete a job? Now that I upgraded my OS I have to pay for an upgrade of an inferior product?

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Klaus Peter
, US
Jul 17, 2017 10:34 am EDT

I've been a Powerdesk user for decades - going all the way back to when the product was called Xtree. I've been disgusted by the milking strategy employed by Avanquest to extract money from existing users for a product they told me was "no longer in development". I still use PD v 9.0.2.3 but only to back my data up via Sync. I found a vastly superior file management product called Directory Opus. While their Sync feature works well, it's slower than Powerdesk's sync. But everything else Directory Opus does (Listers and file management) is simply head over heels better than Power Desk. I use both programs not to sync my files to my backup disks (just to make sure they do the same job) but for all file management tasks, I open D.O. One day, PD will cease working in Windows. When that happens, I'll mourn the loss of a great product but usher in a new era with Directory Opus.

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Richard Marbury
, US
Jun 15, 2016 11:28 am EDT

i purchased the Windows 10 upgrade. I was using a older version of PD that still worked after PD9 stopped working for me.Found that with the new
upgrade that you still cannot drag and drop files into other programs.I found a more than decent free program that works great for all my needs.Still a little
angry that I had to pay for a upgrade that only got me back to a point that i was already at with my older version.There have been no updates since the
introduction of this upgrade.Check around you may find that there free programs that will fulfill your needs.If so please support the developers.From a longtime user of PD it seems like the program does not have a real home now.

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Keelhauler
, US
Apr 09, 2016 10:56 am EDT

I agree. The usefulness and reliabilty of PD since Mijenix moved on has been compromised with every new developer.
I don't know how or why this happens, but it seems that they are out of their depth in keeping pace with systems that are changing quite frequently. The problem is that no other developer has ever produced a file manager that approaches PD for it's functionality and simplicity. It's a shame really, the best has become a completely unreliable animal.

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Stephen6427
, US
Dec 26, 2015 4:21 pm EST
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I totally agree - did PD start with Mijenix and then Vcom or Ontrack or vice-versus? I'm not impressed with Avanquest. Where are Central Point Software or Quarterdeck and all the others when we need them? :-)

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Dan Fiorito
, US
Dec 26, 2015 3:58 pm EST

I've been a user since version 1.0 Not happy with the fact that we have to shell out $8.99 for a fix in order to get it to work on W10!

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Stephen6427
, US
Dec 23, 2015 2:52 pm EST
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I just received notice today, December 23 2015, that there is new PowerDesk Pro 9 for Windows 10. However, it will cost $8.99 for the update. Me, I'm using PD Pro 9.0.1.10. I'm underwhelmed with:
"Some of the new features we're happy to announce are: - Windows 10 Compatible
- Copy/Paste fluently between Windows Explorer and PowerDesk
- File Finder is enhanced to discover more files
- Runs Faster and Smoother."

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Ray Hutchinson
, US
Nov 18, 2015 10:57 pm EST

Even in mid November, no updates still for it

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4:51 am EDT
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Avanquest Software software/ anti virus / customer care

Anti virus doesn't work, don't buy any of their software they don't back up the problems, open 9-5 Mon. thru Fri. They don't care if the products work or not. Terrible customer service. Don't have the techs. to fix the problems. This is the worse software company I ever dealt with! scale 1 - 10, 10 being the worse, I rank this company a 11

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11:05 am EDT
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Avanquest Software international ck charge

this company put an unauthorized international check fee charge on my checking account. the amount was only .99 cents, but no where on my billing was a check fee ever mentioned. had i known this was an imported product, i never would have ordered it.

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George Berman
, US
Nov 25, 2023 1:52 pm EST

There is a charge on my credit card of $154.98 on 09/16 for "Services." by AVQ Software. Please let me know what these services were. Thanks.

George Berman

george33433@bellsouith.net

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dont understand this question
Buckhurst Hill, GB
Nov 13, 2023 3:00 am EST

I filled in the form & paid £42 half an hour ago (17.50 on 4th Nov) but have not received the key reference or any help whatsoever. I'm 77 and a widow. I cant afford to lose this money. Would appreciate guidance

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Nthabi Modiga
Vanderbijlpark, ZA
May 15, 2023 8:36 am EDT
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I have not been activated since purchase and have had to waste time trying to figure this out. Support was contacted but i still am not activated.

I would like to cancel. May i request a refund

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C E Kirchner
Hackettstown, US
Feb 24, 2010 1:42 pm EST

Purchased on line computer cleaner. Could not download. "Help" line offered no helpl

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