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CB Web Services Avangate 900 Island Dr, Redwood City, CA, 94065, US
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Avangate
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Avangate

900 Island Dr, Redwood City, CA, 94065, US
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12:29 am EDT

Avangate - Glary Utilities

After 2-3 years of using the "free version" of GU then on Jan30 2015 I was asked to pay $16.51 AUD for the "pro" version. The payment was requested by MyCommerce, Inc. and I paid that day using Paypal.
I have now received a request from Avangate Inc for a payment to "go pro" I sent an email today to Avangate to advise them payment has been made for GU Pro but they just send several pages of info without addressing the payment i made on Jan 30 2015.
Who are MyCommerce? do they own Avangate? Am I being scammed?
Paypal Invoice for the transaction on Jan 30: 3CEQ5VS-A8RKCG

Neil Maxwell
[protected]@hotmail.com

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Reviewer95170
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Sep 19, 2015 4:49 pm EDT

My minor son was charged $19.99 on his credit card for "software" he never purchased. Do not even know how they got his account info. Called 888 number and said they would send him a text in the next 4 hours. Nothing so far

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Avangate - Tweakbit

I purchased this product through a on-line add at Ookla SpeedTest.net. My paypal account was charged. However, I never received the software, the software registration, or anything. I was ripped off.

I am trying to get my money back through PayPal. However, it is frustrating as PayPal has put up one hurdle after another. Shame on PayPal for the claims they make at protecting their customers.

PayPal has protect Avangate. It is a rip off.

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TweakBitTeam
TweakBitTeam
Crows Nest, AU
Apr 10, 2017 6:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We are really sorry you had a negative experience with us. Customer service is high priority for us. We appreciate you notifying us of this problem. We will do our best to look into the issue and improve the quality of customer service we provide, including check-out at the shopping cart.

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