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Avangate

Posted: Jun 19, 2017 by    

phonelab

Complaint Rating:  0 % with 0 votes
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Contact information:
Amsterdam, France
avangate.com
I purchased Aiseesoft Fonelab on May 28 2017 to recover deleted videos on my Iphone 6S Plus.
The product did'nt succeed to recover this videos. I contacted the support who answered Fonelab wasn't able to undelete videos from Iphone.
So, as I hadn't been informed that Fonelab wasn't able to recover videos, I asked for a refund. The answer was I had to try before with the free version and I won't get any refund. I got this answer on June 6, 2017.
Here is the message (in "broken" French) : Je suis désolé de savoir que ce logiciel n'aurait pas pu vous aider avec ses fonctions utiles cette fois-ci. Comme on offre toujours la version d'essai pour chaque produit avant l'achat du client, il semble que votre situation ne s'adapte pas à notre politique de remboursement.

I was very dispointed and felt like having been abused and stolen.

Olivier ENGELAERE
Complaint comments Comments (0) Complaint country France Complaint category Software & Games

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Customer Care Service
900 Island Drive, Suite 203
Redwood
California
United States - CA94065
+31 88 000 XXXX
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