Autumn Ridge Nursery
reviews and complaints

i have ordered 11 roses from this company ...i was suppose to have them delivered to me in about 72 hours ...and i called them and e mailed to them ...with no success ...the phone did not ring ...and after many days i called their sister company...i forgot the name of it but they are both under the same roof ...and they were saying that they will deliver the stuff tomorrow ..and i was not satisfied with this because this was about a week lather and i asked for my money back and they said it is not possible ...and after i contacted my credit card company i hardly obtained my money back ...but in this process i have been called and named a Moran and imbecile ...by the supervisor and than again by the manager ...just because they got mad for they have to return my money ...well ...why did n t they just send them roses to me on time and in good shape ...i see that some of you out there received all kind of dead roots and stuff ...what a shame ...after all this i do not trust this stupid company and i even canceled credit card because of them ...i will not ever order from this losers ...DO NOT TRUST THE ### HEADS .

I ordered 29 roses from Autumn Ridge Nursery on April 17th 2008. They were small and in bad conditon, but I thought once planted will come back to life.

Only 4 of them did and are a pitty to look at. They are diseased, with extremelly small leaves and buds (if any). 3 roses have bloomed and they are white! I DID NOT ORDER ANY WHITE ROSES FROM THEM!

In July 2008 I contacted them twice by email asking for a full refund. I got no response from them so I filled a complain with BBB.

This 'company' is a FRAUD! DO NOT ORDER FROM THEM!

Here is what BBB has on file for this nursery:
[[protected]@data.middletennessee.bbb.org]

Principal Officer
Ms. Melinda Womack is the Owner / Manager of the company.

Customer Service Contact
Ms. Melinda Womack is the complaint contact person for this company and should be contacted at [protected] before filing a complaint with the BBB.

Nature Of Business
According to information supplied by the company, it offer the mail order sale of plants and shrubs.

Customer Experience
Based on BBB files, this company has an unsatisfactory record BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims BBB Definition:

advertising claims - The BBB reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical. Claims in advertising are measured against basic advertising principles of the BBB Code of Advertising which was developed to guide advertisers, advertising agencies and advertising media.
that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to a pattern BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints and has failed to correct the underlying reason for the complaints.

Specifically, this company has received a pattern BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaint alleging consumers paid for live trees and plants; however when the merchandise arrived they are not as advertised. Consumers describe the items as dry, dead sticks. In addition, complaints indicate delivery took longer than promised or items were never delivered.

In March 2007, BBB contacted Autumn Ridge Nursery in an effort to assist the company in eliminating the pattern BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaint received. The company indicated its willingness to work with the Bureau in resolving complaints and eliminate the pattern BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
.

Since March 2007, BBB has monitor the company's efforts; however, the complaint volume and pattern BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
has not decreased.

On May 29, 2008 BBB sent certified correspondence to Autumn Ridge seeking their voluntary cooperation in issuing complete refunds by June 6, 2008 to all consumers whose complaint was either pending and unanswered in BBB files.

On June 9, 2008 BBB received a response from Autumn Ridge indicating refunds would be issued by June 10.

BBB will continue to monitor this company's business performance in regards to the pattern BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
and volume of complaint received.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The BBB processed a total of 173 complaints about this company in the last 36 months, our standard reporting period. Of the total of 173 complaints closed in 36 months, 126 were closed in the last year.

I too have had a horrible experience with this company. The man you are talking to I believe is "Sam" himself and yes he is complete jerk!

I have reported this company to the BBB in Tennesee and also to the FTC. I am just getting started! Below is my experience with them and also what I sent to the BBB. Do not buy from them they are completely rude and are crooks!

On May 18th I placed a large order with Autumn Ridge Nursery and decided to cancel the order on the same day. I wrote an email and asked that I be credited back the amount of $97.09. I was told that this would be done. Weeks later I contacted them again as my account was not credited. They again told me they would credit it back immediately. Once again I was lied to and called in a third time today June 6th, 2008. Of course I was angry and demanded that they refund my money or I would have to have my attorney take care of it. They put me on hold, then they hung up on me, so I called back. The owner answered and her husband got on the telephone and said, "hello?" I said, "yes my name is Jackie Lochmann and I have been put on hold to resolve a matter with my account." He then right off said to me, "DUGH! I'M ON THE PHONE NOW WHAT DO YOU WANT!" Of course this upset me, I hit record on my phone and firmly told him that I had been calling and calling to get my refund and have been lied to twice. He told me, I don't know that we owe you anything!." I said you owe me $98.00. He said, "says here, $97.09." I said, "well you owe me then don't you." Then he started telling me that he felt sorry for my husband if I was married. This man had me so furious..he said, "for your information the customer is not always right!" How he came to that conclusion I don't know..He said it himself that they owed me this amount and was just nasty! He kept saying "dugh!" to me on the phone whenever I would make a comment. He had me crying! My husband is furious and is giving them a few days to refund but wants to sue for discrimination against women. This man is a NASTY business person and should not be in business. I want to warn people about him and his company as he clearly does not care about his customers or what anyone thinks of his business. Just that he can get his money! I do in fact have all of this in recording and I told him this. He said, "sure you do uh hugh." Please, help me to assure I receive my funds back. I have been told three times that it has been credited and I don't believe them anymore, especially after the way I was treated. Sounds like he treats just about everyone this way. I hope that you will do something about Autumn Ridge Nursery as they do not deserve to deal with the public. They are rude and degrading to people and treat them like idiots. Again, I have him admitting on recording that he owes the money and also his nasty comments and saying dugh to me. Please, I hope that you will stand up for what is right for consumers and stop this from continuing.