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1.5 483 Reviews

AutoZone Complaints Summary

50 Resolved
413 Unresolved
Our verdict: With AutoZone's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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AutoZone reviews & complaints 483

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7:26 pm EDT
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AutoZone poor service rude employees

The worst service anywhere..They wont even move out of their chairs and help you they say, , whatevers on the shelf. Always rude like im bothering them, i go out of my way to pep boys and r and s strauss sucks also, they dont have anything i need ever.

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AUTOMESS
Memphis, US
Oct 17, 2010 6:50 pm EDT

...I WAS IN THE AUTO ZONE ON SUMMER AVE. MEMPHIS TENN. AND THE MANAGER D. S. WAS VERY RUDE AND UNCONCERNED ABOUT HELPING ME...

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Ato Morgan
Tustin, US
Apr 06, 2010 10:38 pm EDT

Autozone has some rude associate, two that I have encountered are all unfortunately wear parts Manger's badge. and customer satisfaction on the badge. It is funny how Autozone picks their management staff. One thing I have observed is that you have to speak Spanish for you to be treated with respect. I do have an older car and I spent a lot of money buying parts from time. i will go somewhere else to spend money going forward.

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12:39 pm EST
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AutoZone - abusive company policies

I had the unfortunate experience of being an Autozone employee for 18 months. Everything I was told when hired was basically a lie, for example I was told that I would get a review after 90 days and one at one year. This was confirmed by the district manager who was sitting in on my interview. After 90 days I wondered where my review was, and finally asked...

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8:00 am EST
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AutoZone beware

Autozone, normally puts oil & filter on sale, and I buy much oil & filter to change them in our four cars, I normally return my used oil at the aberdeen, md store on hwy 40. The complaint is, the store does not take the waste oil, excuse is, the barrel is full, me and my army do a lot of business with auto zone and have to keep the oil a long time before returning it, and still the waste oil barrels are full at auto zone, when ever you ask an auto zone clerk to return the waste oil. Autozone should do a better job of getting the waste oil barrels emptied.

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Steveg2
, US
Dec 30, 2018 10:35 am EST

Free? Ok. Why don 't they take old televisions? Because televisions are not a significant source of revenue for their business model. Hence, no environmental obligation. Motor oil does; however, meet that criteria for Autozone. Should we criticize the army guy for expecting Autozone to fulfill their environmental obligation?
At the very least they shouldn't sell oil on days they can't recycle oil. That should motivate Autozone to enhance their relationship with the recycling company.

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Carlaann1316
, US
Sep 27, 2018 4:34 pm EDT

My FREE advice to you, LOSE THE ATTITUDE AND TREAT EVERY CUSTOMER WITH RESPECT. DO NOT ASSUME THEY KNOW STORE POLICY AND LOSE THE TONE WHEN GIVING THAT POLICY!

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Carlaann1316
, US
Sep 27, 2018 4:31 pm EDT

Pretty certain you could have given this gentlemen the policy without reducing to underhanded jabs! If your workers DO NOT KNOW AND CAN NOT ARTICULATE AUTO ZONE POLICY TO A CUSTOMER, THATS YOUR BAD NOT THE CUSTOMERS!

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Diesel1
Peyton, US
Apr 21, 2010 12:09 am EDT

It is also important to note that Autozone is not allowed to receive oil from a "commercial account". I would consider "the Army" a commercial account and you should contact Safety Clean for a commercial oil pickup. When I got complaints from customer's when I worked for the Zone, I would say: I'm sorry you are disappointed with our free service.

Diesel

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Autozone Dude
riverview, US
Dec 05, 2009 10:32 pm EST

Autozone provides used oil disposal as a FREE service, Autozone does not charge you to dispose of used oil, however, Autozone is charged a fee for the used oil pickup. Autozone stores usually have regular oil pickups, but they are at the mercy of the used oil recycler. If the store near you did not receive their usual pickup, then the oil tank will fill up and no used oil can be accepted. Perhaps you should complain to the use oil recycler who did not pick up the oil on time, rather than complain about Autozone and the FREE service they are providing for you, OR you could pay for the used oil recycler to come directly out to your ARMY and pick it up in a 55 gallon drum, for a fee. BTW, to prevent ARMY"S from dumping oil for free, Autozone limits used oil duping to 5 gallons a day per person.

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7:16 pm EDT
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AutoZone bad person to person contact

On Octorber the 20, 2017 I was miss treated by Auto Zone security. There security was an district of Columbia police officer. I went into there store an I notice a note on the door that said check all bags at the counter. I notice when I came in the officer was standing out side an enter behind me. I notice that all the cashier's were working so I asked him what should I do with my bag? He said put it on the floor an pointed near the soda machine. i asked him whoes going to watch my bag? An He said not me. So i asked the officer why should i put my bag there if no one is going to watch it. He said well if your not going to put it down you have to leave the store. So that's what i did i left. I don't mind leaving my bag at the counter as long as it's behind the counter not just sitting by the an soda machine.

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storm1605
South San Francisco, US
Nov 22, 2010 8:18 pm EST
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AArp, Law Offices, Legal Match, etc are never there when you as an
old gal, search for help.When i was young, i was affraid to be in this
situation, discriminated based in your age.color of your skin, etc, yes
sir and this is the case in Auto Zone, Unfortunatelly they have a batallion of corrupted Managers helped and protected by the lawyers to do whatever they want against employees.When you are part of their team and cover them up, they will back you up even if you are
wrong or what you did or do is against the law.Promotions, salary increases are based in friendship.color, etc, not based in experience or years of services. they manipulate the law as they want.

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5:36 pm EDT
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AutoZone lifetime warranty

tuesday sept. 22 around 9-10am went to return my starter for another one. had a life time warranty? they wouldnt give me another one because there machine to test it was broke? my car was accross the street @valera gas station getting worked on, they would've verified that it was starter/ but autozone employee and manager wouldnt exchange, so i had to take bus to fruitvale autozone where they were more helpfulll. and also commented that they(mcarthur)
could've and should have exchanged my starter? so thats my complaint

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Ashippun, US
Dec 15, 2010 7:12 am EST

that suks... that manger must have been [censor] slap by his dm on his duratester report. its been to my experince store manager will not do certain things because of these reports that district manger hammer them with. they monitor override test results in swapping out starter which MOST of the time passes but customer insist it be replace. guess the store manager use up all his override and just turn off the manchine for at least one week. lol

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10:58 am EDT
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AutoZone incompetence

I have a 2003 Nissan Altima. The engine quit running about a month ago. I finally brought it to the dealer for dianostics. It was determined that the Mass air Flow Sensor(MAFS) was bad. The dealer gave me the option to find a cheaper part to install(dealer part price:$561.68). I found the MAFS at Autozone in Watson La. for $268.00. I was told they didn't have it on the shelf but had one in their whse. I asked if they could have it delivered to the Baton Rouge branch on Florida Blvd. He told me yes and it should be there in two hours and he would call me upon arrival. I paid for the part in full and left. At that point I quit looking for the part assuming all was well. After about three hours I still hadn't been contacted by anyone from Autozone. So at that point I went to the Florida branch looking for the part assuming they "forgot" to call. When I went in to explain the situation, the saleperson was very rude in explaining to me what happened and was very quick to tell me I could get my money back. It appeared all she was worried about was getting a date with a group of thugs that were hitting on her. She told me the part would be ordered from a vendor and would not arrive until noon the next day. She explained to me that when the part was picked up at the whse, they opened the box and noticed the part had been used. Is this normal to have a part in the whse opened and looked at to make sure it hadn't been used? I found this to be very odd and felt like I had been lied to from the begining. All they wanted was the money and I would be at their mercy until it was delivered. The dealer closed at 5pm and the car would have to stay there and inccur more charges thanks to Autozone. The next day I called the Florida branch to see if the part arrived, and I quote " Yea, it be here, come get it" and hung up. So I arrive at the store and asked about the part.The manager asked me if I had the old part with me for the core. I told him no that I would take the new part(keep in mind, I payed for in full) install it on my car and bring the old one back for the 45 dollar core charge. He then asked me if I had anything of value on me that I could leave with him to ensure I would come back. I was confused and told him I payed for that part...it's mine and showed him the reciept. He insisted that I leave him something of value. Beings that I accidently left my 5olb gold brick at home that I normally carry around for collateral reasons, I asked him if my 15$ driver's license would do? He told me yes and put it in the cash register. Luckly I was riding with someone or else I would not have gotten my part. I guess I could have offered him my Nike flip-flops at that point and negotiated with other articles of clothing I had on. I am still confused about getting a part I payed for already. I go to the dealership and install the part and head back to Autozone. I went in with the old part and the manager removes it from the box and looks at me and says this: " This part looks like its five years old! " I told him you are exactly correct! That is the core! He then tries to charge me another 300 bucks. He was completely and totally confused. He then asked another employee to open the register and return my driver's license. Once again she was too busy trying to get a date with the same group of loitering thugs that she did not do so, and I ended up leaving without my license and had to turn around and go back. I will take partial blame on that one, but I still do not know why I had to leave it there in the first place.With all of this said, I will NEVER go back to Autozone...EVER nor will my family members and anyone I come in contact with. I have never seen anything like this when it comes to serving the public. It was like I was bothering them. They took a one day job for me, and turned it into a two day job. I highly suggest that these employees are taught manners, and the value of telling the truth. I am overall very disappointed with the experience I had with your company. Customers use AutoZone to get away from dealing with over priced auto repair shops, but after dealing with your rude, inexperienced, and unhelpful staff, that will force me to use other after market retailers in the future.

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matlock1981
Tulare, US
Sep 15, 2010 12:49 am EDT
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Was the girl that supposedly was "helping" you out really thinking she was gonna get a date with a bunch of thugs? Yeah right i'm sure! She probably thought date...and the thugs probably thought "porno gang bang"...LOL...hilarious!

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Adriane408
Sulphur, US
Sep 14, 2009 10:23 pm EDT

I ALREADY DONT USE AUTOZONE FOR THE SAME EXCAT REASON! I WILL MAKE SURE I REMIND EVERYONE I KNOW TO DO THE SAME AS WELL!

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9:44 pm EDT
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AutoZone horrible customer service

I went to Autozone to get a "check engine" light diagnostic code read on my vehicle. After waiting in line for several minutes the cashier told me that it would be a few minutes before he could get to me as he had to wait on other customers. I told him I would be outside waiting for him.

10 minutes later I noticed customers that had arrived after I did were having their diagnostic codes read by Autozone employees. I went back inside and waited (again) in line while the 3 people in front of me were taken care of. The cashier, Troy, asked me what I needed and I told him that I was waiting to have the diagnostic code read. Without a word he turned his back and walked away, finally saying over his shoulder that he had other customers to wait on. He then went to another register and started waiting on other people!

Totally amazed I went to another line and waited (for the third time) to be served. When I got to the counter I asked who the manager on duty was and proceeded to tell him of my experience with Troy. On hearing this Troy started to argue, but the manager waived him off and continued to listen to me. I told him that either he wanted my business, or he didn't, and insisted that he take the time to check my vehicle (by this time I've been waiting over 20 minutes). He read my code and explained the issue to me.

When he finished I told him I wanted a corporate phone number to call and file a complaint against Troy. I also told him I wanted the store ID number and Troy's full name, which he gave me. Upon hearing this Troy argued that I was not next in line at the time I approached him (even though he had waited on the 3 other folks in line in front of me). When I told him I had already been through the line once prior to talking to him he blurted out "I didn't know that", when I reminded him that he had served the 3 others in front of me with no hesitation he had no response.

I served in the U.S. military for 20 years and was stationed in countries that would much rather have shot an American then to say "Hello" to one. Never was I made to feel more insignificant than I was that night at Autozone. It appears Troy has "customer relations" issues. Maybe he should look for a new line of work that does not involve customers.

I will never shop at Autozone again...looks like PeP Boys or O'Reilly Auto Parts for me from now on.

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h8autozone
, US
Jun 14, 2011 9:55 pm EDT

This store was built here within the last year. You would think that with all the people looking for jobs, then Autozone would choose some employees who actually want to work and care about helping the customer. The 6 times or so, in the last month that I have come in, the employees seemed more interested in talking to each other than helping the customer. I have been given the wrong parts several times, and apparently they dont like to tell you that you have rewards money to use. Then when you ask them about it, they act like they don't know to access it for you to use.. The employees also know very little about auto repair. Ill be going to Baxters and O'Reillys from now on, like I used to. Autozone, you suck..

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Ashippun, US
Dec 15, 2010 6:51 am EST

There always to sides to the story and yes Troy may have mess up. Autozone over the course of 8 years that i know have been adding more tasks, Key Performance Indicators that monitors employees sales and cutting down hours in hoping to merge two business such as commercial employee with DIY employees. Thus having employees multitasking to much to where services is effected. The check engine light, battery, starter and alternator our FREE services but we are trained in which has highest priority. 1. Never have a ready paying customer waiting to check out. 2. Answer the phone (3 ring rule) autozone train us this way because we are trying to get the phone customer in the store. 3. Sale parts 4. FREE SERVICE. Most stores now only run with 2 employees in the winter and 3 to 4 in the summer only at autozone weird forcast scheduling software. You see it may have been Troy fault and documented at a store manager level. But the fact is its a number game and autozone corp know its as like all corp companies do. You go to Walmart because of its friendly prices but its long check out lines (knowing all registers are not being used) are a nightmare and no help with any employees. all they do is stock and front face all day.
One note to djvc: pep boys charge to pull codes they have a full servise shop nothing is free there, O Reilly boys will not come out from behind the counter at all but i hear from my source thats up to the store manager at that location. they are driven by commission sales so its make sense to me to sale sale sale i'm not going outside to install batteries. well djvc i see you back at autozone because ya always do come back lol
ps
thank you serving in the us military

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Diesel1
Peyton, US
Apr 21, 2010 12:14 am EDT

Troy is obviously a tool and is not representative of most employees. But you could go to a dealer and pay $80 for the same service! Again, another spoiled customer that expects to be handed everything for free and when he doesn't get it, starts crying racism. Try extending a little grace to people who are helping you for free and try waiting longer than 10 minutes before blowing your top. Troy is an obvious tool, but you are a bigger tool, for not being better than him

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gatewood
Columbus, US
Feb 01, 2010 4:48 am EST

it appears autozone isnt having luck with its troys i was in a south high street store in columbus ohio when troy who obviosly did not want to have anything to do with my black bussiness became very disrespectful and rude and finaly just flat out refused to wait on me and i ended up having to wait on 4 customers who came in after me! it wont be long before troy costs this company a law suit but i will never step foot in another autozone i guess they havent realized they arent the only auto parts store in bussiness

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4:45 am EDT
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AutoZone upselling is complete B.S.

Ok this company has such a lack of focus, it's freakin mind-numbing. They've made it very clear that they care more about suggestive selling than parts selling. (translation: You must sell add-on items this like a car salesman to not get nagged by your boss/DM and RM) One of my coworkers questioned the significance comparison between selling hundreds of dollars worth of parts compared to "WITTDJR" upsell items to the district manager. He pulled him aside to enlighten him on this matter...pretty much with a look of disdain. Yeah they don't care about how many customers return to that same store, requesting you in particular because you're one of the only ones that know something about auto parts. If you sell a freaking engine or transmission to a customer, they won't give you an "atta boy" but they definitely won't hesitate to ask if ya offered the latest "checkout challenge" to them. Just what in the blue hell is wrong with companies now?!
One other matter...the store manager can't spell worth a damn, and tried to subtract hours from my paycheck before I got it. That's pretty damn illegal...wow this needs to be dealt with...the next months shall be fun.

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Ashippun, US
Dec 15, 2010 7:40 am EST

Arizona state hmmmm you got sam as your region manger. lol mean little guy lol good luck

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12:31 pm EDT
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AutoZone rude, no knowlege, customer service

Every time I go to Auto Zone I have problems. They are unfamiliar with new products, can't ask a question without them getting a attitude and if it's not on the computer, it doesn't exist? They sold me a tension pulley that it wasn't for my vehicle and the POS argued "that's what the computer replacement part". Instead of them looking at the part and verifying the part was wrong, they argued with a customer and embarrased the customer in front of others. What happen to customer service. If you still want to and get your parts from Auto Zone, don't go to the Rowlett or the Rockwall stores!

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AutoZone horrifying customer service

Saturday July 7, 2017
We go an Autozone in New Rochelle, NY. The staff has always been helpful and curteous. That's until today. With a diagnostic paper in hand I accompanied my mother to purchase oxygen sensor(s). We went looking for the girl who gave her the diagnostic paper yesterday but, instead met MS. MOTOR MOUTH. This young woman proceeded to belittle me and suggest I was a ### for not knowing what kind of sensors we needed. I attempted to explain the directions given by the rep yesterday but every time I started, she interrupted me with a pointedly loud question: "BEFORE or AFTER?" This went on several times until my mother remembered she had been recommended to buy an Universal oxygen sensor. That should have been the end. But not for Ms. Motor Mouth who found the perfect opportunity to tell me that I should shut up since I did not know what I was talking about. When I replied: " if you had let me explain . . ." . she felt offended and then proceeded to pretty much dress me down and wipe the floor with me. It was pretty embarrassing. At one point I looked behind me and all the customers in the store were gathered behind us in complete absorption while this woman kept running her mouth. I asked her several times to stop and just take our order but she refused. I asked to speak to a manager but she replied that there was none. Pretty mad by now and in a desperate attempt to stop her I took a bow before her and then slapped my hands and rushed her to just place the order. The store became dead silent. All eyes were on us. And if it had been a Western, at this point the guns would have been drawn and the first shot would have been heard. Thankfully, another rep took pity on us and came to take our order. She kept on interrupting him and telling him to take care of his other customer . . . she asked him to 'help my mother not I, etc. " She kept coming around and pointedly making loud comments and getting on my face. I was being taunted and provoked. In all and all a pretty humilliating and terrifying experience. Her behavior was right out of the lowest of the lowest kind of people. But what is more amazing is that no one at the store stopped her or said anything to her. Doesn't Autozone train its employees to treat customers with professionalism? One thing I know for sure: I will not be patronizing this store any longer . . .

Hayde

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vsev
, US
Jun 19, 2011 3:05 pm EDT

Don the manager at the autozone in rapid city, sd is most interested in rude service to native americans then selling parts for autozone in some cases he charges more for parts or out right get out of my store he openly practices these rude customer services to natives ameriecans on a daily basis, don charged us 200.00 for a core exchange for a battery itlod him why he's charging us so much money for the core and he said it's my store or go some were else, i don't need your bussiness here! get out he told us.and make it worst he still works there.

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Vlad902002
, LV
Oct 22, 2011 4:52 pm EDT

I bought a bunch of stuff at an "Autozone" store, among other items there was a big can of freon (R-134a) for $ 29.99

When I tried to use the credit on my Autozone card the store clerk made a mistake and was not able to apply the credit to this purchase. So he made a return and rang the stuff up again. When I tried to return the big can of freon because only a little bit was missing in my A/C, the computer said "this item has already been returned". I told the clerk: "here is the can, it has not been returned, and it is brandnew, not been opened... don't you see it ? here is the receipt showing that I purchased it..."

I asked the store clerk to give me store credit instead if a refund was a big problem for them. he asked me for my driver's license, swiped it and the display said "return denied" - he printed out a slip that gave me a number for an external "return approval company". when I called this company they told me " you had another return without a receipt within the last 6 months, this is why you were not approved for store credit"

Autozone, you made my day - if you believe that you can play games with customers, not with me. Wal-Mart is cheaper, anyway and they sell Freon as well. If it is something else that I need next time it is going to be Checker or Pep Boys. I hope that this "Store credit approval company" will increase your revenue and create many, many happy customers that will happily continue to frequent your stores.

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MichelleMartin
Oklahoma City, US
Oct 28, 2009 5:32 pm EDT

The third time I came in to have my the diagnostic tool run on my car, they completely ignored me again in the line of customers waiting.
Having been blown off the first time, while 1 person took care of customers and 2 others flitted around, I left after 30 plus minutes.

The second time the guy just completely cut me from the line, and when I said something pulled this whole attitude with me.

The third time it was the actual acting manager who cut me from the line while the other employee just stood there and let him.

The sad part is when I confronted him with it he was like, oh, yeah. That guy doesn't really work at this store. Then I had to actually ask him if he was even sorry about my treatment.
Must not be too much but then again, I guess the 1000 plus a year I spend will go somewhere else.

I would not expect to be treated well at this location.

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seriously2
, US
Mar 03, 2012 5:29 am EST

Give you a big hint! Auto Zone PARTS STORE! NOT Auto Zone Automotive shop! It is a DIY store! If you can't fix the problem yourself DON'T take your car to a parts store take it to a shop! Would you go to a Doctor that specializes in knees if your arm hurts? Just saying common sense plays a big role, you get what you pay for FREE and what Sears CHARGED you!

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Too Smart
Las Vegas, US
Jun 19, 2011 7:31 pm EDT
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you know how tiring it gets reading/listening to the race card over and over? Frankly, I doubt that you are a native American, you cannot spell and have no command of English. I think you are a foreigner, and I'm ready to bet money that you are from ...

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Real Autozoner
Lincoln Park, US
Apr 10, 2011 4:01 pm EDT
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As an Autozoner myself I would like to personally say sorry for your s**t service, and wish you lived in the downriver area in MI so I personally could show you a true AUTOZONE! My job at work is to help all customers with a freindly touch and get my customers in safe running vehicles. If your ever in Allen Park MI please come to that store you wont believe the service you'd get and we would return your jack no questions asked!

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AutoZone poor customer service

i when to autozone on yonker store 5288. the manager and employee had no customer service skill. as a female driver i was told to go to autozone and by battery that they would it on for me. it was raining but lite rain the sun was out. but i was told that theycould not help me, and when the manager came out he was rude because he saw that he was wrong. at the end with a nasty attitude he told his employee to help me and they both left without letting me know what was going to happen next after 20 minutes i just left.

i do not recommend that location to anyone. i am going further with this complaint.
thanks.

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Jvier rodrigueZ
, US
May 26, 2013 1:26 pm EDT

That has to be a lie because i always go there and they always have a good customer sevice

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6:40 pm EDT
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AutoZone wrong auto parts to many times

To whom it may concern, I resently traded a 1992 GMC Jimmy for a 1976 Chevy Truck in rough condition. I lost a lot of money because of your Maysville Kentucky store. I let them know that I had a 4.3 central port moter . I bought a pickup coil, ignition modular, cap, button, coil, plugs, wires, and fuel pump. I found out after I installed the fuel pump that the first one they sold me was the wrong one. So they let me return it because of their mistake. I couldn`t get my car running so I got tired of pouring more money in it, so I traded way down to a ragged out truck that runs but looks like crap. The guy that traded me came back two days later in the Jimmy and told me that your store still sold me the wrong fuel pump again. Now I am probably the laughing stock of my neighborhood cause they come through everyday. I feel that your company ought to make it up to me some how because of those wrong parts. I replaced parts that your workers told me several different times what I needed and it still wasn`t right. I live on disability and kept putting your parts in it for nine months of total cost, plus I had insurance on a car that wouldn`t start. They said each time that those were the ones I needed. If they would have sold me the right pump, I would still have my Jimmy. The first time I over looked it because they said by my title that they gave me the wrong one because they gave me a pump for a Z motor instead of a W motor. Could you some how make it good to me for your company`s error`s ? Thank you, Earl Moore [protected] . I really hope that you would consider this for I went through a lot of trouble and exspence and lost a nice vehicle. It really hurt to see my Jimmy and all it cost them was $100.00 dollars. I paid out over $100.00 each time for the wrong two pumps and the people that we traded paid out $100.00 for the right pump. That`s just not fair at all. If you can make good on my loss some how, I would greatly appreciate it. I have been a faithful customer of yours for a long, long time. If you can do anything for me, here is my address 249 Hickory Street, P.O. Box#5 Aberdeen, Ohio 45101. If you can`t find my info on your books, we also used my girlfriends name Janette Busch and we had to other numbers . one was [protected] and [protected]. I`m sure that the pump was purchased under the [protected] number. Thank you for your time, Earl Moore

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AutoZone poor customer service

My name is Renee' Johnbaptiste. I had taken my car to Firestone to check my car battery, because it wouldn't hold a charge. They tested the battery and told me the battery was bad. It was still under warrenty at Autozone. I went to the Autozone on Uvalde Rd. in Houston, Tx. I waited in line and asked for Debbie the manager. She was not in. I proceded to tell the employee about needing a new battery and that the old one is under warrenty. He looked at me and said he needed to take care of all the other customers in the store in line after me, before he could take care of me. At first, I was going to comply and then I said no, I am inside, and I am next in line, and you should take care of me next. Well recultantly, he asked me for my phone number, and after repeating the number slow enough (five times) he looked at me and said "I can't put the number in as fast as you are saying it" and it was in a pissed off manner. I asked him what his name was because obviously he did not want to get his hands dirty, afterall he was wearing blue plastic gloves. Then I realized his badge, said Craig, he said he was the asst. manager. Well the day only gets worse. He asks me which car had the battery and i tell him my suburban, and then he asks me do i know the model of the battery, I told him know, my husband (who is in Iraq, serving our country) had always delt with the cars. Well Craig the manager said he needed to see it and we walk to my car, which he could not open the hood so I did, all the while having a very bad attitude toward me. As we walk back into the store, an employee named Carl told Craig that he was leaving for the day, and Carl asked Craig where the other employee was. Apprently he had went to lunch and should have been back 30 mins ago. Craig the manager then proceeded to tell Carl bye and looked at me and said across the store that he could not help me if the other leaves, and I would have to come back another time. I told him, look my car probably won't start again and I can't go home without a new battery, if I could have taken it off I would have, I was in tears, telling him how rude he has been and I have never been treated so poorly, and ignored in my whole life. After expressing my feelings about being treated so badly, Carl the employee that was leaving decided he would stay and take care of me and I so appreciated that. What I took away from this day was that if your battery or any other part is under warrenty from Autozone, you have to wait until everyone in the whole store gets waited on first, I can say that was the worst start to a beautiful day. If that is what Autozone teaches their managment team, I will shop elsewhere. Changing a battery isn't that hard, I know, but this battery is a side mount and I wasn't familiar with how to remove this type, so yes I needed help and I was made to feel like I was not important enough to wait on, and everyone else in the store was more important, why? because they were men, I was the only woman in there at that time. With half of our men in Iraq, some of us women have to do both jobs of mom and dad, and sometimes we need help and it is so dissappointing that Autozone isn't a place where you can get that without having to stand your ground so you can get it, but it definetely not from the manager that doesn't want to get his hands dirty.

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somebodee
Memphis, US
Jan 02, 2011 9:32 pm EST

in memphis tennessee on poplar and cleveland on january 2nd 2011 sunday i went to the store but one of autozones employees he did not respect me at all he looked at me like what is going in with this woman thats not how autozone should treat theyre custome the guy was stopping two other employees from selling anything to me i came to but some i didntt come to find friend or which i country i came from this has to stop i dont know if its the manager whatever it is autozone grows because of people not because of rude employees like him thank you very much to listen to what i said i dont want to happen to anyone else and this is america

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sziv2000
Cleveland, US
Jan 01, 2011 1:44 am EST

I'm sorry this happened to you. To tdizzle: shut the hell up. I am a respected woman who works at autozone as a Part Sales Manager. I do whatever I can to make a happy customer. However, we are taught by the ones above us that any customers requesting a free service (check engine light, battery check, wiper blade or battery install) must wait until the paying customers in line are taken care of. In your case, I would have taken care of your warrantee paperwork in the computer and told you that I will be out to help replace your battery shortly, as soon as take care of the people behind you. There is no reason for the employee to be rude and I don't understand why replacing a simple battery is so much hastle for one person. It takes not even 5 minutes. As for waiting on the free service...it's not that one person is more important than the other. Unfortunately for the customer, it's the most profitable way to run a business. I do my best to please my customers in a courtous and speedy way and accomodate Autozone's policys. I hope that one day I can wait on you and change your perspective the company.

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Dugan
Bardstown, US
Sep 24, 2010 8:49 am EDT

To tdizzle, Who are you to say anything to this woman like that! Your a [censor], LOW life [censor]! Your [censor] [censor] works at the zone.Grow up BOY!

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tdizzle
h town, US
Sep 09, 2009 4:20 pm EDT

a woman driving? what will they think of next, voting? a woman driving a suburban no less. she probably even talks on her cell phone while she drives that behemoth putting all society at risk. i hope this war ends soon so her husband can take back the driving duties and get her whinny ### back in the kitchen where it belongs.

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AutoZone bad/no service

Let it be known this was auto zone in gonzales, texas & I am a woman.
I walk in with the battery from my riding lawn mower, two guys are working. One is behind the counter waiting on a couple of guys. The other is the manager who is stocking items on a display rack not more than 3 feet from where I sat my battery. All I wanted to know was the voltage. He told me he would be with me in a few minutes. Five went by — the phone rings & he graps it and proceeds to wait on the guy on the phone. Guess I would have gotten help quicker if I had called. Anyway, the guy standing with his friend knew about batteries and helped me out. I have bought hundreds of dollars worth of parts from them in the past - but I will never set foot in that store again!

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AutoZone - scam and cheating

I visited the Morristown, TN Autozone store at 625 S. Cumberland St on March 22, 2008 to purchase a fuel injector. An assistant manager was waiting on me. I had already called ahead to reserve the correct fuel injector that I needed. Upon visiting the store, the assistant manager was asking me if my 1994 Astro van had the 4.3 Vortec engine or the standard...

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AutoZone sold used parts

I quit AutoZone--I was a mgr for 6 yrs----they sell used parts as new----wake up consumers! They are thieves--also--they cut hours and threaten termination if mgrs and employees do not upsell you--you the customer----used parts as new--wake up people! Plus the free testing? A lot of times the machinery is not working at all----so you will get un true results----they will lie to you to sell you parts! Just ask any mechanic----think twice before you buy--truly----also when you ask for a dist mgr # to call? They will hesitate to give it to you

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matlock1981
Tulare, US
Sep 12, 2010 3:00 pm EDT
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@business man? (yeah right)

Hey...you don't know his detailed life story of employment with AZ do you? I'm telling you right now "business man" i used to work for AZ for 7 effin' years!...THERE IS NO WAY IN ANY SHAPE OR FORM OF GETTING BONUSES FOR SELLING CRAPPY RE-MANUFACTERED AUTO PARTS! AZ doesn't give extra money to its employees simply for doing what they tell you to do as a job! Yeah..Retail is sales and AZ isn't going to give anyone a bonus for selling their parts...NO ONE! It doesn't work that way with this Sh**ty company! Maybe for a store manager after a year or more of service you might possibly get a little bonus...but then they take a big, fat wet bite out of it for taxes and who knows what else?! Bonus?...yeah more like a freakin' Boner right up the [censor]!

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IHA2009
, US
Aug 07, 2010 11:32 am EDT

The OP is right about Autozone selling used parts as new. Customers will return things that they have installed on their vehicles and all they do is put it back in the box and reshelf it.Then resell it as a new product. Ive had this happen to me before. They are a very greedy company.

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business man
Castle Mountain, CA
Aug 13, 2009 8:59 pm EDT

You Were FIRED! you were not a good manager is my guess. fling below the radar, keeping sales down. In any business you up sell. you got bonuses for putting more money on the bottom line. Retail is sales, and used parts, you were not paying attention of what your employees were doing. they were returning parts with out checking them. I'm glad I never went to your store when you were a store manager.

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AutoZone terrible experience

I work for Auto Zone as a commercial driver (I deliver parts from Auto Zone to car repair businesses in a 50 mile radius). When I had my interview the manager said we would discuss the pay if I got hired. After 2 interviews I was hired for $8.00 an hour. He told me I would get hazard pay and periodic raises after 90 days. I put in my 90 days and 2 days before my 90 days was completed everyone else got a raise and I was told that I had to wait till next year to get my raise because I did not have my 90 days in at the time. I was steaming.

I went over and above what I was supposed to do. I kept all the trucks clean and made sure they were safe. Checked oil, tire pressure, etc... I cleaned the bathrooms in the store and made sure they looked neat and tidy. Nobody else seemed to do this which I found odd. I would be sent on errands in the company truck, such as, going to pick up carryout food for store employees (supervisors and managers included), going to do personal banking for the manager, sent to Walmart to get change because the manager forgot to get it ahead of time.

If any of this interfered with my lunch either my manager or my supervisor would ask for my password and clock me in and out. (I'm pretty sure that was not allowed). I was also asked to deliver parts during my lunch hour and on my way home. (I would leave to go home and call the store after I had delivered the parts on my way home and they would clock me out---And again I'm sure that is not allowed). When interviewed I was told that I would have to be able to lift 40 pounds. Some of the rotors and hubs and batteries weigh much more than 40 pounds. They have to be lifted. People have hurt themselves doing this and if they weren't wearing a back brace at the time they are screwed. I won't lift anything I can't and at times get into trouble for it.

At first I was working about 38 hours and sometimes went over 40 hours by a few minutes. Auto Zone does not allow any overtime so this was a no-no. Then when insurance enrollment came around my hours got cut down to under 30 hours. (With Auto Zone anything over 35 hours is considered full time). I was told by an employee at another store that they do this every year when there is open enrollment for insurance.

I explained to my manager that I could not afford insurance anyway because I was a single parent and had to use all of my pay just to pay my bills and get by. I was assured that was not the reason my hours were cut. I was told that business was slow and I would get more when it picked back up. I kept checking the numbers (amount of sales) and they were going up, not down. So I feel that I was lied to.

Mean while I kept getting further behind in my bills at home. Then when cold weather came my hours got cut even more. I am now down to 11 hours a week and at $8.00 an hour, that doesn't pay many bills. And every time I check the numbers they are right up there. Which leads me to believe there is no good reason to have my hours cut.

I watch the counter employees add items to the customers purchases, such as bulb grease, or belt dressing, etc..without their knowledge. I have heard the manager tell them to do it. I feel that it is wrong and the customer is none the wiser. I also have read that all the Auto Zones do this. There aught to be a law.

I am currently looking for another job while working my 11 hours a week at Auto Zone. Auto Zone does not give a rat's a-- about their employees so if you are looking for a job, stay clear of Auto Zone!

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ilkon
, US
Aug 23, 2016 2:50 am EDT

Auto Zone located in Mulberry, FL. There is a Rep there who is very rude, no tact at all. He is non-American, perhaps India, not sure. Call to price some items one day and when I arrived to the store he quoted me a different price. I told him that it was not fair and he told me that they are in business to make money not lose it. One of the most unprofessional things I’d ever heard coming from an employee’s mouth…not matter how true it is. He said in such a distasteful way as if he could care less about me being a customer. Others have complained about him as well. People should stay home if they don’t like their job or customer management. He needs to be FIRED!

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Dontgotoautozone
, US
Aug 23, 2016 2:50 am EDT

I was sexually assaulted in this store by an employee after he sent my husband outside to get information on our car. I immediately left and called corporate and was given the regional manager, James Payne, who laughed at me and refused to give me any information on his "resolution". I filed a police report and the store manager refused him information as well, stating their video surveillance system is broken. I don't even know if the man was fired and I will not be going back there to find out. I am shocked, ashamed, embarrassed and extremely depressed over the way I've been treated by this store and this company. I will NEVER go here or any Auto Zone again and neither will my friends or family.

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Frank
, US
Aug 23, 2016 2:50 am EDT

I recently purchased a mirror replacement kit (Permatex) and followed the instructions to the "T". When i took the item back to our Waverly, Ohio store, I left with nothing except an upset customer. If you think you can do something, my address is Frank Conkel 206 Seventh St. Waverly, Oh 45690. Unless something is done I WILL NOT go in your store again except to get honored guarantees.

I have done business with this store since it opened and have had no problem except for now. I do not, repeat do not plan to enter your store again unless something is done. I am a senior and do not appreciate the service I received.

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angelbear09
, US
Oct 09, 2009 1:27 am EDT

I agree fully. Autozone needs to get their act together before they loose out on more business. It is just plain stupid that people who try and balance family and work are discriminated against like this.

I'm sorry but I'd rather go to Orielly's and buy my car parts then to ever buy from their again.

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gstfat
Miami, US
Feb 05, 2009 9:43 am EST

wow that sucks, good luck man

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AutoZone defective product

About six or seven months ago I bought a Distributor cap from the Autozone here in Tell City Indiana and had it installed on my van. This Dec. while driving home from a business meeting in Ohio it began missing, I drove it straight to the garage that does all of my work.
The mechanic there put it on his computer and found that the #1 cylinder was completely dead. He then installed a short plug wire with a spark plug in it onto the #1 cylinder on the Dist cap. There was no spark at all, he commented that he had never seen a Dist cap do this before.
I had him install a new Dist Cap, and a new sparkplug. The engine while better, still missed on that cylinder. Greg told me that due to the raw gas being dumped into the cylinder the oil had not lubricated the cylinder properly and that the rings had worn, causing the cylinder to lose compression. The only way to fix it was to rebuild the engine or to replace it with a used engine.
He told me that the Dist cap was defective, as there were no cracks or anything else to cause it to stop working.
I knew that I had purchased it at autozone so I went to the store and asked if they could tell me what the brand name of the dist cap was so I could contact them. The guy behind the counter looked at it and said it was a duralast.
I didnt know that duralast was a private label for autozone, I went home and googled it, Found out that it was a autozone cap.
At that point I emailed customer service and the next day the store manager, Brian, called me and told me to get a estimate and bring the cap in. That he would make a claim and if it was found that the cap was defective they would repair the engine.
I was impressed at the level of customer service, and got the estimate together.
I dropped off the estimate with the cap on a Friday. Brian told me that it would be a while before I heard anything and that the company would contact me directly.
On the following Monday I was contacted by Brian, he told me that the cap I dropped off was not a duralast cap, and to come get it. Confused, I went to the store. It was not a duralast cap...it was not the one I dropped off either. Rather than say anything to him I drove to the garage and had them pull out their records.
Sure enough they had listed that I supplied the Dist Cap. that they had installed. Which I bought at autozone. Greg looked at the cap that I Brian had given me and assured me that it was not the cap he installed nor was it the cap he had taken off the van.
I contacted autozone again via email, they had their District Manager, Judy Beesler, call me.
I will say right now that this lady had an attitude from the get go. She was very rude and sarcastic. She stopped just short of calling me a liar.
Finally she told me to bring a reciept and the cap back with a estimate and they would send it in. I told her that it was not the cap that had went bad, and asked why I had not been asked for a reciept for the first one. She told me that Brian was just trying to help me out. At this point I knew I was beating a dead horse.
So I called autozone and they put me in contact with the Regional Manager. A very nice guy who listened to my story and said he would look into it. I have not heard anything more.
First of all I am not a Liar. I am not trying to pull anything on anyone.
What I have told you is exactly what happened.
I dont know what kind company policy you have, if they were following company policy or just trying to keep their return numbers looking good.
But I have been lied to, talked down to, treated like a thief and all because I wanted someone to stand behind a product that failed and caused severe damage to a expensive piece of equiptment...namely my van.
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captainscale
Bradenton, US
Aug 27, 2009 11:26 pm EDT

I bought a new dist cap and rotor in March 2009 for my 2000 GMC Safari. Shortly after installing the new parts I noticed a misfire when the engine was cold. I received a random misfire code and decided to install new plugs and plug wires. As the weeks went on the misfire only got worse. I decided to get some OEM parts from the junkyard and start swapping them out. I swapped out the distributer but used the Autozone cap and rotor. The misfire persisted. Then I swapped the Autozone parts with the used parts from the junkyard and the misfire was gone! I'm going to take these parts back to Autozone tomorrow and complain.

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cooter
, US
Feb 14, 2009 11:44 am EST

I have to disagree with your mechanic somewhat. While it's true that a cylinder that's not firing can cause the rings to wear due to the unburned gasoline "washing" the oil from the cylinder walls it takes quite a while for significant damge to occur. If the van suddenly began missing and you promptly took it in for service and found that the faulty cap was the reason for the misfire there is no way that raw unburned fuel could have caused ring damage in a short period of time like that. Now on the other hand if the cap was faulty from the beginning and you drove it like that for the entire six or seven months it could definitely cause ring damage.

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AutoZone terrible company

When I was a manager at AutoZone, we were encouraged to get our employees to upsell. But at what cost? Employees that didn't upsell were targeted with less hours and other disciplinary types of actions. AutoZone is mainly interested in making money, at whatever cost. While I was there, many laws and ethics were broken. This is the way this company seems to do its business. All you have to do is read reports on this website as well as others, and you will see that this is not only my opinion and truth...but that of many others.

While I was manager, there were many customers that received upselling items unknowingly. Upper management was aware of this and did not discourage it. I have made numerous attempts with AutoZone to do the right thing, and all I received from the company was a discharge from the company for disclosing unethical and illegal practices.

Although this does not happen in every store, AutoZone is aware of it, and doesn't find ethics or customers to be their top priorities.

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az~oh
East Liverpool, US
Dec 30, 2010 5:11 pm EST
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Well said Katherine!

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KatherineC
Waterbury, US
Jun 07, 2010 6:43 pm EDT
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Autozone places far too much emphasis on things that are barely, if at all, profitable. WITT (those stupid little packets of chemicals they want you ta badger customers into buying), checkout challange (I've actually had to talk customers out of buying a better, more expensive product and into buying whatever we happen to be pushing at the time), Parts-On-Hold (90% are never picked up-I've lost sales because of it), and the biggest money loser of them all-Check Engine Lights. CEL results in ZERO dollars for the store and just confuses and pisses off customers when you can't tell them what part they need and you're notallowed to turn the light off. I could go onbut anyone who has ever worked at Autozone already knows how sensless their practices are and how poorly they treat their people.

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AutoZone autozone puts employees in danger during state of emergency

As of Friday December 12, 2008 a State of Emergency was declared for the state of NH due to extremely severe ice storms that have left an estimated 700 thousand people without power and have closed down many, if not all of the roads. Residents have been advised to stay in their homes and only drive if necessary (if your home is without heat, we have been advised to go to the nearest emergency shelter). Autozone, however has chosen to remain open. Despite the power outage, Autozone is requiring their employees to work in the dark, in the cold, and without electricity to power the registers, to write down by hand people's payment information. Since there is no way for employees to clock in, I wonder if they will even be compensated appropriately for the hours they are working in these conditions. In addition, Autozone has threatened to reprimand employees that fail to come in to work- despite the state of emergency, families being in emergency shelters because their homes are without power, and the dangerous conditions of the roads.

Also, I would like to note that everything else is closed- from the Dunkin Doughnuts to WalMart to the gas stations- so it's not like autozone would be overcompensating for the state of emergency weather by letting their employees stay home and keeping them out of danger.

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matlock1981
Tulare, US
Sep 12, 2010 2:35 pm EDT
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Yeah...i too used to work for the AZ! Here in California (Sorry we don't have hurricanes or snow storms but i can relate.) When i was living in a City called Bakersfield, California (Near the Lancaster/Antelope Valley area) We would have the occasional dust/desert storm within the summer months. And, despite the stupid fact that the power would also go out in this AZ store that i worked at (store #5332 Brundage Lane) the incompetent district manager would call each store within our area and DEMAND that we stay opened even if your power was out and the store was completely dark and out of power! WTF! Not to mention birds and inanimate objects outside of the store were falling/tumbling over onto the street causing accidents or injuries.. I couldn't believe it myself..yet our stupid excuse of a store manager yelled out "WE HAVE TO STAY OPEN TO MAKE OUR SALES PROJECTION TODAY!...DON'T LEAVE JUST BECAUSE OF A SOMEWHAT DESERT STORM IS IN TOWN! OR YOU WILL BE TERMINATED!" I couldn't believe it myself!...one guy was stocking oil in the very back and said "THE HELL WITH THIS!" And instead of walking straight out of the front door he used the nearest fire emergency exit and the alarm went right off! I was sooo in disbelieve that just started laughing at all the B.S. going on here. Therefore, with the power off for a wopping 7 1/2 hours...i finally said "i'm out of here!" And on top of that we didn't have more than 25 customers come that crappy day during the power outage. I proceeded to leave and the Store Manager tried to threaten me by saying "you walk out that door and don't even bother coming back!"

So...i said to him "YEAH AND WITH THESE CRAPPY SALES TODAY...IT'S YOUR [censor] ON THE LINE WITH THE DISTRICT MANAGER..SO...IF I WERE YOU I WOULDN'T EVEN BOTHER COMING BACK TOMORROW BECAUSE YOU'LL PROBABLY GET FIRED YOURSELF!" I laughed it off and walked right out of the door. The next day the power was restored and i had to show up for work at 10am and i asked another "red shirt" were the SM was and he said "OH HE WON'T BE BACK... HE WAS FIRED BECAUSE HE DIDN'T CLOSE UP SHOP AND LET EVERYONE GO HOME FOR THE DAY BECAUSE OF THE STORM AND POWER OUTAGE!" LOL Stupid-[censor] Autozone...Catch 22 crap entrapment!

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Jacko Gazzi
New Orleans, US
Mar 11, 2009 3:39 am EDT

Oh please... I live in the south. Autozone had us work boarding up our stores while hurricanes were well within striking distance. I've had to leave the store and rush home to protect my own property...THEN try to get out of town! Autozone doesn't care about anything but their own property! They wouldn't even spend the money to put cameras in our store, then when we got robbed and I was sent to the hospital, they didn't want to pay for my pleasant stay in the emergency room! Then, later... because they wouldn't spend a few bucks on a little therapy... they busted me for job performance. Sorry, Jake, I was scared for my life! I wonder why I don't work for them anymore. Well, other than the dain bramage!

AutoZone Customer Reviews Overview

AutoZone is a leading retailer and distributor of automotive replacement parts and accessories in the United States. The company has a strong online presence through its website, autozone.com, which offers a wide range of products and services to customers.

The reviews of AutoZone on various platforms are overwhelmingly positive, with customers praising the company for its excellent customer service, quality products, and competitive pricing. Many customers have reported that they have been able to find the exact parts they need for their vehicles on the website, and that the ordering process is quick and easy.

AutoZone's website is also highly rated for its user-friendly interface and helpful features, such as the ability to search for parts by make and model of the vehicle. Customers have also reported that the website provides detailed product information and specifications, which helps them make informed purchasing decisions.

In addition to its online presence, AutoZone has a vast network of physical stores across the country, which customers have praised for their knowledgeable staff and convenient locations. Many customers have reported that they have received excellent advice and guidance from AutoZone's staff, who have helped them find the right parts for their vehicles.

Overall, AutoZone is a highly reputable and reliable company that offers quality products and excellent customer service. Its website is user-friendly and informative, and its physical stores are staffed by knowledgeable professionals who are always willing to help. If you're looking for automotive replacement parts and accessories, AutoZone is definitely worth considering.

AutoZone In-depth Review

Website Design and User Experience: The AutoZone website has a clean and user-friendly design, making it easy to navigate and find the products you need. The search bar is prominently displayed, allowing for quick and efficient searches. The layout is intuitive, with clear categories and filters to help narrow down options. Overall, the website provides a seamless user experience.

Product Range and Availability: AutoZone offers an extensive range of automotive products, including parts, accessories, tools, and fluids. Whether you're looking for specific parts for your vehicle or general maintenance items, you're likely to find what you need on their website. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Discounts: AutoZone offers competitive pricing on their products, ensuring that customers get value for their money. They frequently run promotions and discounts, making it even more affordable to shop with them. The website also features a "Deals" section, where you can find discounted items and special offers.

Customer Service and Support: AutoZone provides excellent customer service and support. Their knowledgeable and friendly staff are available to assist with any inquiries or concerns. The website also features a comprehensive FAQ section, providing answers to common questions. Additionally, customers can reach out to AutoZone through phone or email for further assistance.

Shipping and Delivery: AutoZone offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited delivery, ensuring that customers receive their orders in a timely manner. The website provides tracking information, allowing customers to monitor the progress of their shipments.

Return Policy and Warranty: AutoZone has a customer-friendly return policy. If you're not satisfied with your purchase, you can return it within a specified period for a refund or exchange. The website provides clear instructions on how to initiate a return. Additionally, many products come with manufacturer warranties, providing further peace of mind.

Store Locator and In-Store Experience: AutoZone has a convenient store locator feature on their website, allowing customers to find the nearest store. The in-store experience is pleasant, with helpful staff available to assist with any automotive needs. The stores are well-organized, making it easy to find the products you're looking for.

Online Ordering Process: The online ordering process on the AutoZone website is straightforward and efficient. Adding items to your cart, selecting shipping options, and completing the checkout process is seamless. The website also provides order tracking, allowing customers to stay updated on the status of their orders.

Product Quality and Reliability: AutoZone offers high-quality products from reputable brands. They prioritize quality and reliability, ensuring that customers receive products that meet their expectations. The website provides detailed product descriptions and specifications, allowing customers to make informed purchasing decisions.

Customer Reviews and Ratings: AutoZone features customer reviews and ratings on their website, providing valuable insights into the products and customer experiences. This allows customers to make informed decisions based on the experiences of others. The reviews are generally positive, reflecting the overall satisfaction of customers.

Loyalty Program and Rewards: AutoZone offers a loyalty program called "AutoZone Rewards." Customers can sign up for free and earn rewards with every purchase. These rewards can be redeemed for future discounts and savings. The loyalty program provides additional benefits and incentives for loyal customers.

Mobile App Functionality: AutoZone has a mobile app that enhances the shopping experience. The app is user-friendly and allows customers to browse products, check prices, and make purchases on the go. It also provides access to exclusive deals and promotions, making it a convenient tool for automotive needs.

Social Media Presence and Engagement: AutoZone has a strong social media presence, actively engaging with customers on platforms like Facebook, Twitter, and Instagram. They share informative content, promotions, and interact with customers through comments and messages. This allows for a more personalized and interactive experience.

Environmental Sustainability Initiatives: AutoZone is committed to environmental sustainability. They have implemented initiatives to reduce their carbon footprint and promote eco-friendly practices. This includes recycling programs, energy-efficient operations, and partnerships with environmentally conscious organizations.

Overall Rating and Recommendation: AutoZone is a highly recommended website for all your automotive needs. With a user-friendly website design, a wide range of products, competitive pricing, excellent customer service, and reliable shipping, AutoZone provides a seamless and satisfying shopping experience. Their commitment to quality, customer satisfaction, and environmental sustainability further adds to their appeal. Whether you're a DIY enthusiast or a professional mechanic, AutoZone is a trusted destination for automotive products and services.

How to file a complaint about AutoZone?

Here is a guide on how to file a complaint or review about AutoZone on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in. If not, create a new account on ComplaintsBoard.com.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with AutoZone in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about your experience with AutoZone.
- Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review on ComplaintsBoard.com regarding AutoZone.

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Contact AutoZone customer service

Phone numbers

1 800 288 6966 1 800 741 9179 More phone numbers

Website

www.autozone.com

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Use this comments board to leave complaints and reviews about AutoZone. Discuss the issues you have had with AutoZone and work with their customer service team to find a resolution.