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4.2 108 Reviews

AutoTrader Complaints Summary

11 Resolved
18 Unresolved
Our verdict: Engaging with AutoTrader, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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4:57 am EDT

AutoTrader It's a scam and it is unfortunate that they're using autotrader.ca for this kind of a scheme

I was shopping around for 2003 Ford Escape, found one, price was not that all great, maybe a $1000 less than going price. Contacted seller via email, got this reply:

"Hi, thank you for your inquiry. I am currently traveling through Europe. My car is located in Vancouver, BC but I can ship it anywhere in Canada for no extra cost. I have additional photos if you're interested. If you're interested please reply and I will send you details on how to send the payment."

Mileage was very low on this model, at least that's what the add stated. Now, who in their right mind would fall for something like this? Of course it's a scam and it is unfortunate that they're using autotrader.ca for this kind of a scheme. Stay away.

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4:32 am EDT
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AutoTrader - Rogue Car Dealer Rip-Off

Ash Vehicle Sales RIP OFF used car dealers in Royston. The owner is Conman, Ashley Smith, who sold me a vehicle he described as being in very good condition throughout, but turned out to have many faults - a total waste of two-thousand-pounds. Since posting my dealings with this ruthless fraudster on the internet, several other unsuspecting victims of...

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5:54 pm EDT
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AutoTrader Trade-In Offer from AutoTrader.com

I filled out the lengthy online form and received a reasonable "offer" of $2165 for my 2004 Dodge Neon SXT with brand new tires and brand new rims (wheels). It is in very good condition for having 149000 miles. It has a spoiler, motorized moonroof, 6 cd changer, among other nice features. These cars sell for $3500 to $5000 on lots. I expected the local car dealer to wiggle it down to about $1900, because the offer required an "inspection". When the AutoTraitor accomplice was finished nitpicking, my offer was now just $510! My new tires and rims cost more than that just a month ago! What a pathetic SCAM. Please help spread the word. Such an incredible waste of time. I pity the fool that would accept their final offer. Obviously set up as BAIT and SWITCH.

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pagewithnosound
eason, US
Jun 05, 2010 10:37 pm EDT

I noticed a pre-authorization on my debit card for $1.00 which I did not make. I have not purchased any sort of gaming system or related product ever on line. They claim they do not have a record of my account being pre-authorized for the money.

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6:29 pm EST
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AutoTrader They made a mistake and no refund

We placed an ad on Kijiji in the HEAVY EQUIPMENT section for a Cat Grader for sale.

Autotrader.ca contacted us VIA the phone number posted on the ad and kept calling wanting us to purchase an ad from them in the Heavy Truck & Equipment Trader magazine. They offered us what we thought was a decent price for a color 1/6 page ad in the magazine. We were charged $194.

When the magazine came out, we looked and looked and looked on every page of the heavy equipment section and could nt find the ad. We called and were told which page to find it on. There it was, in the middle of the HEAVY TRUCK section.

We asked for a refund, because of course nobody interested in it saw it (people looking for heavy equipment will NOT be looking in the heavy truck section), We were denied any refund r even a discount and are now working with our credit card to dispute the charges. They told us 'because the as was printed there will be no refund'.

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11:50 pm EDT
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AutoTrader Bad Mechanical Service

I have a GMC Truck. My air conditioner has been out for two years. I decided to finally get it fixed. I took it to Stuteville Ford on Friday 07/1/2011 to get the air conditioner fixed. I was told it would cost $234.00 to get it fixed. On the invoice, it lists the items that were replaced and it tested good (AC system check $49.95 ac blowing hot air. Found that ac belt needs to be replaced. Found leak at clutch cycle switch will need to be replaced for ac to work properly. Done RR ac belt RR clutch cycle switch. Added one more can of freon. Tested good.).
When I went to pick it up later that afternoon I was told it was fixed. I drove it from the shop to my house which is only ten minutes away and it did work for that time. I didn't use the truck again until Sunday July 3, 2011.
I proceeded to go from Atoka, OK to Sherman, TX and the air conditioner did not work at all. I proceeded to take the truck back to Ford on July 5, 2011. They later gave me a call and told me that my truck needed a new ac compressor in order for it to work. This was going to cost an additional $800.00. I went to pick up the truck and declared I would pay for the parts that were put in for the air conditioning so far, but I wanted to be refunded the rest and I was told that the air conditioner was working when I drove off the lot. I proceeded to tell the mechanic that I was told it was fixed but he did not fix it and he should have known the ac compressor needed to be replaced since he is suppose to be the expert. I told him I would pay for the parts that he had already replaced with no problem but I wanted the rest of the money refunded. The mechanic proceeded to tell me that we weren't going to be charged for them to look at it again. I told him that it wasn't fixed to begin with. I was told I will not be getting a refund.
The mechanic proceeded to say that he should have kept the truck there at least a day to make sure it was still working. I was told there would not be a refund. I feel that I was ripped off. I was told it was fixed then all of the sudden they want $800.00 more. The labor costs as much as the parts. The customer service was awful.

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9:46 pm EDT

AutoTrader Scam about buying my car

I have recieved a series of emails that started off from leads from autotrader.com. What first made me take notice was the similarities from these two people (Including the same destination address). The last email said he would send me a cashiers check, and I was to send him money back from the check. I would like to know if there is anything I can do to help catch the guy, because this seems suspicious to me.

Email #1 (James Carter, Yahoo address)

Hello,
Thanks very much for immediate your response please i will like to expresse how i feel about your car, sincerely speaking i am much impressed with the condition of the car and also with your punctuality in response to my request, i am promising you that with your prompt response in this transaction this transaction will be sealed within a month beside this car was a gift that my client wants to give to his wife for there successful, peace, endurance and patient in there marriage.they will be celebrating there silver jubilee on This month, sotherefore i will be happy if you continue to be punctual in this transaction so that by next two weeks
we can sealed this trasaction.please i will also need your coperation and honest in this transaction because am just a starter so i dont need to start with disappointment to my client.actually my client will be traveling to Brussel for National Assignment by next tommorow so i will like us to conclude the issue of price and any other information that will be needed from you.please my client instructed that he will like to see the car parked in his garage as soon as he is back from Brussel.he will be coming back in 12 days coming as soon as he live from Canada to there. Please there is a question below that i will like you to answer as soon as possible and also i will like you to send the answers to that question to my client private box so that he can expresse how he feel about the car and update you on payment information before then i have been permitted from him to get you posted on the payment confirmation.Have a nice weekend
Here is the following question below.,
1, Is the engine in perfect condition?.
2, How often do you service the car?.
3, How many miles of the car at the moment?.
4, are you the owner before placing it for sale?.
5, If yes, for how long did you use car?.
6, Has the car been involve in auto accident?
7, What about mechanical defulties on the car?
8, Your intension of selling the car?
9, What is your Bottom Price on the vehicle?.
NB.please get back immediately so that he will get
you posted on the payment/pickup
arrangement as soon as soon as possible.
please get back with the following question immediately
and send a copy of the reply to my client private email box
[protected]@yahoo.com and also to me.
Below is My Client's information:
Name:Robert Hammond
ADDRESS:454 2nd RD E,
Stoney Creek, ontario L8J 2X9.
Below is my Information
Name.James Carter
Address.1010 Dawson Rd Ontario Canada P7b5j4
Regards
James Carter

Email #2 (Smith Adams, Yahoo address)

Smith Adams,
Department of Motor Vehicles
CPD Information Services Branch
PO Box 942890
Sacramento, CA 94393
Thanks for the email. Please I have a client who is very much interested in buying your Vehicle. He happened to budget for a Vehicle last time and unfortunately it was sold. I have discussed with him and he has agreed that he will be willing to have the Vehicle shipped to Canada upon reaching an agreement with you.
Please I have Some Questions to Ask:
1) Is the engine in perfect condition?
2) How often do you service the Vehicle?
3) send pictures for my client viewing.
4) Are you the owners?
5) If yes, for how long did you use Vehicle?
6)Finally At what price are you willing to sell this
Vehicle to Us ...Bottom price.
Below is my client's information
Mac Schneider,
454 2nd RD E,
Stoney Creek,
ontario L8J 2X9.
Phone Number [protected]

Email #3 (James Carter) Yahoo address

Hello James,
Thanks for your mail. Hope you are good today? I am happy to inform you that we have concluded with our customer. The answers to my questions were well accepted.

I have spoken to my customer and he has instructed me to inform you that payment will get to you in a cashier check of $16, 700 which is a refund payment of a cancelled order earlier made by my customer.

Due to company policy this check has to be made out in this amount to you, because company policy only allows a refund payment on one cashier check, so you are required to deduct cost of your Vehicle $8, 700 when payment gets to you and refund balance $8, 000 to my clients shippers via western union money transfer for them to be able to offset shipping charges down here and from there.

After payment has reached you and balance sent back to him, our agent will come for inspection/pick-up and drive to a prepaid shipper to be shipped to my customer, while title papers and other necessary documents will be either collected from you at the point of pick-up or sent via fedex courier to my customer.

Confirm this and provide

1) Legal Full Name (check will be made payable to)

2) Address ( the check will be delivered to)
and Phone number for check payment to be delivered to you via courier service.
Thanks and have a splendid day.
send a copy of the reply to my client private email box [protected]@yahoo.com and also to me.

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Z
2:37 pm EDT

AutoTrader Scam

I received a scam email via autotrader.com. This is a first for me, as I "usually" get them via motoseller.com. The email headers are not useful because the message is relayed through autotrader. Unfortunately, the IP address of the "buyer" is not provided by autotrader (like it is for motoseller.com). All the usual warning signs are there.

SALES LEAD - Received from AutoTrader

Name: Mrwilson
Phone: () -
Email: [protected]@yahoo.com

Question
Hello seller, I am mailing you to make enquiry regarding the "item"
advert you had placed for sale. I will like to inform you of my interest
to buy this item urgently. I will like to know the present condition and
your last asking price for it.. Also make available some recently taken
pictures of the item for a closer look. I will like to know if you will
accept Canadian Money Orderas mode of payment. Kindly get back if you
still have this item available for sale . Thanks. Mrwilson

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10:10 pm EST
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AutoTrader fraud/scam

I too was a victim of a scam on autotrader. Found a vehicle for appoximately 9, 000 sent money to seller, never received vehicle. However a week before I sent the money I contacted Auto trader because I could not reach the seller via the email address. They inturn took the ad off their publication but not off the website eight days later I informed them this ad was a scam and requested my money back. Their attorney sent me a long letter explaining why ATC was not responsible. I said if you would have taken the ad off the internet when you took it out of your publication I may not have been victimized. Also they published day after the scam that the ad was removed by "sellers request". I believe if they would have put on their ad ad was removed by ATC this would have allerted the public to a potential problem. There is no telling how many others got vitimized through this ad. I called DA, attorney general, congressman, senator, BBB IC3 and given President Obama nothing will be done because it does not meet any criteria of $150, 000 in damages. No attorney will take this because there is not enough money in this. I hope we can bind together and start a class action lawsuit against AutoTrader.Com.

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joejy
, US
Feb 22, 2011 4:54 pm EST

I checked on autotrader and this is what they say - http://www.autotrader.com/research/shared/article_popup.jsp?article_id=12124

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ulfwolf
Coeur d'Alene, US
Feb 17, 2011 10:29 pm EST

When it comes to battling AutoTrader.com scams, well, most online scams, I would just like to add that the best way I know to guard against being ripped off by online sales or auctions, Penny, Craigslist and eBay included—and whether seller or buyer—is to use a bona fide online escrow company. This is especially true for pricier items like antiques, jewelry and autos. Yes, it does add some cost, but it takes the uncertainty out of the transaction, and that is usually a small price to pay for peace of mind.

For my money, the best bona fide online escrow (and there seems to be ten or twenty fraudulent escrow sites for every bona fide one) is Escrow.com (http://escrow.com). In fact, that is the only site that eBay recommends, and is the only online escrow company that is licensed to provide escrow services all across the United States.

PS. You can find more information about battling online scams and frauds at Online Escrow at Wordpress.com (http://onlineescrow.wordpress.com/)

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9:37 am EDT
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AutoTrader Auto trader&e-bay

On march 31st.i was seaching for a used car, i found two cars, i was suppose to e-mail them & give my tel.one car was Listed under.
AD ID [protected] .200 hnoda accord $3800.i recieved e-mail with e-bay logo on it telling me that i can have the car, term & caondtions were listed with all bells & wesells.i must send the money thtough Western Union & only through them .and as soon as they recieve the money fax info.they well go ahead and send the car.After i sent the money they told me the bidding on the car changed the price to $5700.00 when i contacted the buyer with the name jenna i told her the price was $4200 she told me she well send me $1500 back .its just for the computer.the price is$5700.seller name Jenna Heeadley(jenna.[protected]@msn.com).
the next day i selected another car2001 Honda accord LX.AD ID [protected].$3800.00Seller name Eric Brennan(eric.[protected]@yahoo.ca)..ame request to send money with Western union as well.Agentchristian Dodos london UK.
The Agent for $5700.00.Joseph Galen, Guildhall, pobox 270, London
I used your web site i have been scammed $9500.00.Its not faire.I need your help i need my money.Rober Afanih [protected].
.After i send my money, no more e-mail .no more news . pls help.

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ulfwolf
Coeur d'Alene, US
Apr 09, 2010 8:51 pm EDT

What a rotten deal. I really feel for you.

The only thing I can say is that--perhaps for the next time--the best way to guard against being ripped off by online sales or auctions of any kind, autos included—and whether seller or buyer—is to use a bona fide online escrow company. Although it does add some cost, that will take uncertainty out of the transaction.

For my money, the best bona fide online escrow (and there seems to be ten fraudulent escrow sites for every bona fide one) is probably Escrow.com (http://escrow.com). In fact, it’s the only one that eBay recommends.

Take care,

Ulf Wolf

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Robinswood
, US
Apr 09, 2010 9:57 am EDT
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ObamaCare is the wave of the future!

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9:06 pm EST
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AutoTrader Scam

Autorader is a rip off place to purchase vehicles. Every week I look through vintage cars, and every single week there are postings for corvettes and other muscle cars for a fraction of their costs.

How can autotrader consistently get away with postings the same car in multiple provinces, allow postings with no telephone number, and not ahve any clue as to car values?

The people who work at autotrader are irresponsible idiots who will do anything for a buck. They should be held responsible for advertising fraudulent listings. Anyone with any level of intelligence can recognize these fraudulent adverts (except the stupid people at Autotrader.

Check this out:

Autotrader.ca Ad: (price = 14K)
http://www.autotrader.ca/used_cars_Cars_details/HAMILTON_Ontario_1966_CHEVROLET_CORVETTE+_3836023.html?srcid=1904578&source=24&pgno=7&srt=7&CompanyID=&r=quebec

First clue: duhhhhhhhh - no telephone number
second clue - price extremely low
third clue - (gotta love this - posted for 72K elsewhere, word fo word)

Real ad - listing and pictures used word for word:
$72K US
http://www.corvettesandmusclecars.com/dealerfiles/ListingView.asp?ListingID=54

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ulfwolf
Coeur d'Alene, US
Mar 05, 2010 7:31 pm EST

Great post.

Perhaps I can just add to this that the best way to guard against being ripped off by online sales or auctions is to use a bona fide online escrow company. Although it does add some cost, that will take uncertainty out of the transaction.

For my money, the best bona fide online escrow (and there seems to be ten fraudulent escrow sites for every bona fide one) is probably Escrow.com (http://escrow.com). In fact, it’s the only one that eBay recommends.

Take care,

Ulf Wolf

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6:49 am EDT
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AutoTrader Scam and lies

I contacted Autotrader.com on behalf of my son, regarding a vehicle of interest. Autotrader forwarded our information to the seller of the vehicle. As per the requirements of Autotrader, we dealt with the seller from then on. Autotrader was given information and proof this particular ad and seller were frauds and removed the ad replacing it with "this ad has been removed at the sellers request". We assumed the seller removed the ad as we agreed to purchase the car. Autotrader negligently did not notify any of the customers who inquired about the particular ad of this scam. They were aware of it well before my son sent the "seller" $3, 000 and has not received, nor will he receive said car. If Autotrader had informed us (and many others I am sure as this scam artist was VERY good), my son would not be out his only savings for a car. If AutoTrader.com would have replaced the ad with a warning that that particular ad was a fraud/scam, we would not have completed the transaction and been taken for his money. I have contacted the FBI and filed a complaint. I have proof and documents of every contact with both AutoTrader.com and the so called seller. AutoTrader.com had a duty to their customers to put them on notice that there was the potential of a scam once they were informed and they failed to do so in so much as I feel they acted as an accomplice in aiding the "seller" to take my son's money. They were the ones who told me about it after I called regarding the status of the shipment of the car. I want my son to get his money back and that is all. Obviously the seller (as was reiterated by autotrader) used a bogus name and address. Autotrader's disclaimer states they are not responsible for any damages other than direct damages. That is all we are asking for and they refuse. I sent them all of the documents I saved. I can do the same for you...My son just wants his money back so he can buy a car and start college.

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Whywouldyoudothat
, US
Mar 25, 2016 11:18 pm EDT

Why would you ever 'send money' to someone you havent met, for a vehicle that you dont have a lien check on, a title search on, nor the ownership signed over to you for?! Its unfortunate that your son fell victim to this scam but... Please due some due dilligence first before buying something of any significant value.

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beckerdee
Milton, US
Feb 16, 2011 10:13 pm EST

Me too went through the same thing. No attorney is interested either because it isn't enough of money maybe everyone can get together and form a class action suit!

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4:36 pm EDT
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AutoTrader Unauthorized Debit

My complaint concerns the following: My dissatisfaction, for the third time, during my call with one of the Sales Representatives (Tyler) today (07/17/2009) regarding my concerns on my bank account being charged without authorization for the amount of $424.53. I had spoken with a lady called “Kay” (If spelled the right way) about my situation that I was working before with the lady that does their transactions over the phone. She told me that she had talked about it with the management and that they had agreed to change my due date to the 15th but in their system the late fees where still appearing. This hadn’t been a problem until now even thought I asked various times for their people to remove those late fees from my record and they said they “could not do that”. Kay indicated that she could not process the amount I gave her but asked me for my credit card information just to have it in file so that when the lady in charge of the credit card transactions get there she would call me. This happened 07/15/2009. I never received a call that day so I called back the next day and Kay told me once again that she would call and they where not going to process my card until they spoke to me. I checked my account yesterday night, after not receiving a call from anyone once again and they had processed my card without my authorization.

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AutoTrader Scammers

Hello everyone!
I just want to warn you to not buy any vehicle through www.autotrader.com or www.autotrader.ca
There is a lot of scam there, usually it is cheap luxury cars like lexus BMW and etc.
Be aware! THERE IS NOT SUCH THING EBAY MOTORS AS A THIRD PARTY.
All these dealers usually tell that they are going through a divorce and that is the reason they are selling the car so cheap.
BE SAFE!

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ShawnLenzin
Calgary, CA
Jul 17, 2011 10:16 pm EDT

Totally agree! Auto Trader and autotrader.ca is a complete waste of time as 60% of all private listings are scams and they don't care! i also agree that dealers and brokers should not be paying to advertise on this site as I never use it as many don't as you just waste your time. I emailed them but they don't care.

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dont-waste-my-time
Whitby, CA
Sep 30, 2009 9:34 pm EDT

Did anyone above say they actually got scammed? Spent money? No, I didn't think so.

The post was merely to bring this to the attention of others that may come across the same thing. It's pretty evident when you read the email you get back from the seller.

ReasonedMind doesn't seem to fit you. You're the idiot for lashing out the way you did.

Again, no one above would appear to have been a victim to a truly reasonable mind.

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ReasonedMind
Vancouver, CA
Sep 30, 2009 4:22 pm EDT

You guys are idiots, these scams exists on all online advertising websites. ebay, kijiji, craigslist, buysell.

Its called BUYER BEWARE. If you researched what you were buying then you wouldn't become a victim simple as that.

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dont-waste-my-time
Whitby, CA
Jun 15, 2009 1:10 pm EDT

Wow - I received a response pretty much identical to the one above about a '67 camaro on autotrader.ca

I sent an email back but I am sure it's just an automatic address. These guys suck!

Here is the text I received with my response back:

Sorry - don't think your story is true. The 'car' is already old ?. I also see that the same car is listed a couple of times with different prices. Not this time buddy!

--------------------------------------------------------------------------------
From: Ernest J.
To: xxxxxx@rogers.com
Sent: Sunday, June 14, 2009 6:03:10 PM
Subject: Camaro

I am selling this Camaro because my platoon has been sent back to Iraq and don't want it get old in my backyard. The price is low because I need
to sell it before June 18. It has no damage, no scratches or dents, no hidden defects. It is in immaculate condition, meticulously maintained and hasn't been
involved in any accident..I do have the title, clear, under my name.
It is still available for sale if interested, price as stated in the ad $10, 000.
The car is in Great Falls, MT, in case it gets sold I will take care of shipping. Let me know if you are interested, email back.

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Beware Autotrader.ca Scam Infiniti M45
Mississauga, CA
Jun 09, 2009 12:46 pm EDT

here is a current example on autotrader.ca

Hello again,

Cristopher, right now I'm in a military base we are getting ready for Iraq. I don't have my cell with me. We'll have to stick to email for now as this is the only way I can communicate.Because it is a large transaction we will complete the deal only using an authorized third party like eBay, using their eBay Vehicle Purchase Protection.The payment will be handling by eBay and you will benefit of 7 inspection time period and the option to accept or reject the car on my expense. The payment is going to be send to one of eBay Safe Pay agent, funds will be placed on hold until you receive and inspect the car. In case you don't like the car(is not our situation) you will ship it back at my cost and receive a full refund from eBay employee. Payment will be released to me only with your approval...If you are still interested just send me your full name and shipping address. I will forward your info and they will notify you about our deal.

Thanks,
Cpt.Anthony Even

Hello,

I am very glad that you interested in buying my car(2007 Infiniti M M45).I am selling this car because my platoon has been sent back to Iraq and don't want it get old in my backyard. The price is low because I need to sell it before June 20. It has no damage, no scratches or dents, no hidden defects. It is in immaculate condition, meticulously maintained and hasn't been involved in any accident..I do have the title, clear, under my name. It is still available for sale if interested, price as stated in the ad 12, 800. The car is in Winnipeg, MB, in case it gets sold I will take care of shipping.Let me know, if you are interested, email back.

For more pics click the link below :
http://anthonyeven.000space.com/car/2007_Infiniti_M_M45/description.htm

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scammersneedtogetalife
, CA
Jun 05, 2009 10:45 pm EDT

Many of the cars listed by private sellers on autotrader.ca are scams. If the deal sounds too good to be true then it is! I can't believe that legitimate car dealers still list their used stock on autotrader.ca knowing that Auto Trader allows scammers to use their site! If the legitimate dealers threaten to pull their ads if Auto Trader doesn't clean up their act then we may see some action by Auto Trader on this nonsense.

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AutoTrader Rip off

I purchased a vehicle from the autotrader site. 6 mos later I called autotrader and I listed the car for sale. I got a few calls the first 2 days and I checked my ad on autotrader and my car was listed. Then I didn't get any calls, two weeks later I went to the website my car cannot be found. I called customer service they said they cannot list my car because the old owner still has it listed as for sale. I own the car for the last 6 months. They told me we can list your car without the VIN number. When I bought the car the first thing I checked is the VIN before I purchase it. So how am I going to sell the car without the VIN, anyone who looks at the ad will be scared away thinking it is a stolen or rebuit vehicle. I told autotrader to list my ad with the VIN or return my money. My ad is still not listed on the site and they sent me an email sorry about your bad luck we don't refund. And the old owner still has the car listed as of 3/25/09 Car ID: AT-E9EF01D Feel free to check it out.

Note: If you buy a car from autotrader make sure the person who sells you the car signs for you a document that he is willing to remove his ad because autotrader will take your money and they will not list your car with the VIN and they have no control over their own website to remove fake ads.

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11:47 am EST
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AutoTrader Awful company

This company, run by scam salesmen Brent, Ben and George sold my child a Volvo S40. 1. This car does not go into park without smacking on the gear. 2. The remote that was SUPPOSED to go with the car, was not given to her-so she can't open the trunk 3. They had to switch from one car to another and they gave her this 'trade' with an empty tank, after she had filled the other car that also did not work. 4. The lug nuts were so loose, that her tires could have fallen off while she was driving it. (The garage we took it to, asked, 'Which jerks sold her a car with loose lug nuts? They should lose their business! Their lack of professionalism could have killed the driver.') 5. The brights only work when they feel like it. 6. We have called and called and called and called and no one, and I mean NO ONE will return a phone call. We have left 20 messages. 7. Today, we called again and they hung up on us. 8. We bought a warranty and still have not received the warranty in the mail- after 2 months.

I don't care WHAT lines and lies they tell you about 'it being too bad that the PREVIOUS OWNERS of Accurate Automotive did not take care of their customers. And now these NEW owners are going to change the business into an honest business' It is all lies and scams. BEWARE of these SCAM SALESMEN!

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4:12 pm EDT

AutoTrader Needs ability to log complaints

Sunday September 21 I researched cars to purchase on AutoTrader.com, owned by TCI Holdings, Inc.

I found a nice car ID: AT-EEAA4AB that I thought I might buy and phoned the "owner" at [protected]. The owner said he wanted cash only, that the car had been stolen and reposed so he had to reduce the price. When I asked questions about it, he asked if I wanted to purchase the car or not. I said I would want to purchase it after I checked out its ownership and repairs. He said, "Good luck" and he terminated the conversation.

I tried to find a method of alerting AutoTrader that this car may be stolen goods, and found none. I don't doubt that AutoTrader may have a way of reporting these things, but they don't make it easy.

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5:46 am EDT
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AutoTrader Scam and cheating

I saw a 2005 Corolla listed for $3500 on Autotrader. I thought it was probably too good to be true, but e-mailed the seller out of curiosity. This car that was originally listed as being located only 10 miles or so away from where I live in Ohio was now located in Texas according to 'Greg'. How convenient... he said he had just moved. He also told me we'd do the transaction via Moneybookers. I found Moneybookers online, which was an escrow service ran out of the UK. Why would he a service out of UK?

I also discovered the car was no longer listed at all on Autotrader- not in Ohio and not in Texas. Oh and the shipping of the car was included in the $3500 price tag, which further provoked my need to delve into some research. He even gave me a VIN number when I asked for it. I was beginning to smell ### though and decided against paying to get a carfax report. Instead, I stumbled upon complaintsboard.com thanks to my handy googling work and read similar reports.

Sorry 'bout your luck Greg...

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josborne82
Hot Springs, US
Nov 17, 2009 10:16 am EST

I actually got took for $4500. Dan Ganski lived in iowa but was in the navy and said he was at kingsville naval base in TX. I actually sent the money for the 96 saleen mustang s281 and then dan ganski disapeared. Navy investigators wont help cause they cant find a record of him and no police department wants to help cause its not there jurisdiction. I'm pretty sure if I impersonated a naval seaman and defrauded someone out of about 5 grande in the process I'd be in deep ###. But no one seems to care that someone else did. Thats life.

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8:31 pm EDT

AutoTrader Fake warranty, very bad service

Sells cars with fake warranty documents and won't honor any claims even though the repairs were approved by them. the phone number on the warranty card is bogus and the warranty is a fake self funded GUARANTEE scheme, saving them from any service costs under the warranties conditions. We bought a car from them and paid £290 to extend the warranty to a year.
They carried out the pre delivery work and service themselves and stamped the book themselves. When we got car home it had a fault caused by them, they agreed to reimburse the cost of repairs and recommended a local garage, the local garage said the unit had been fitted wrongly by them.

We sent them the invoice and have telephoned about ten times to be fed various holiday and sickness stories and told twice the cheque was in the post a couple of months have now passed and still no payment. We were given the impression that the vehicle came with a warranties and a service under the warranty conditions by a approved garage.

We paid £290 for a bogus warranty that they wont honor.

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Rica Lyn Cartajenas
, US
Nov 23, 2022 1:37 pm EST

Hello, I tried visiting your site on November 18,2022 but it is currently unavailable. What happens?

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j edgar
middlesbrough, GB
Feb 09, 2010 6:06 am EST

Do Not take out insurance with autotrader>They upped my premium from 260 to 900 pounds because i didn, t get my no claims to them within two weeks.The service has been terrible and they try and exploit every loophole.God help me if i ever have to claim.DO NOT use them you will regret it. Mr J Edgar

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t watts
,
Aug 13, 2008 10:56 am EDT

beaware when u take car insurance from autotrader because when your policy runs out they automatic take your money out of bank and if u have a new card u get charged the directdedit charge to you so be aware

AutoTrader Customer Reviews Overview

AutoTrader.com is an online marketplace for car buyers and sellers. It provides a platform where individuals and dealers can list vehicles for sale, offering a wide range of cars, trucks, and SUVs. Users can search for vehicles based on various criteria such as make, model, price, and location. Additionally, AutoTrader offers tools and resources like vehicle valuations, reviews, and comparison features to assist buyers in making informed decisions. The site also provides financing and insurance information for a comprehensive car buying experience.

AutoTrader In-depth Review

In Summary: AutoTrader stands out as a comprehensive online marketplace for buying and selling vehicles. It offers a user-friendly interface, a vast selection of cars, and various tools to assist both buyers and sellers. While it excels in many areas, there's always room for improvement, especially in terms of customer service responsiveness and the cost associated with listing a vehicle.

Website Usability and Design: AutoTrader provides a clean and intuitive design, making it easy for users to navigate the site. The search functionality is robust, allowing for detailed queries, and the site is fully mobile-responsive, ensuring a seamless experience across all devices.

Inventory Selection and Variety: The platform boasts an impressive range of vehicles, including new, used, and certified pre-owned options. There's a diverse array of makes and models, and for those interested in eco-friendly driving, a decent selection of electric and hybrid vehicles is available.

Pricing and Value: AutoTrader offers competitive pricing and makes an effort to ensure transparency. Users can benefit from price comparison tools, which help in making informed purchasing decisions.

Search and Filtering Options: The site's advanced search capabilities are a highlight, with extensive filtering options that include features, price, mileage, and more. Additionally, the saved search and alert features are convenient for keeping track of potential purchases.

Vehicle Information and Listings Quality: Listings on AutoTrader generally provide accurate vehicle descriptions, and most include a good number of high-quality photos. Access to vehicle history reports is also a valuable feature for prospective buyers.

Financing and Insurance Options: AutoTrader offers various financing tools, such as loan calculators and pre-approval options, and has partnerships with financial institutions. Insurance quote options are also available, adding to the convenience of the platform.

Customer Service and Support: While the site offers a range of support options, including live chat and phone support, some users have noted that responsiveness could be improved. The FAQs and support articles are helpful for addressing common concerns.

User Reviews and Testimonials: The authenticity of reviews on AutoTrader is generally trusted by users. There's a good volume of user testimonials, and the platform appears to address negative reviews proactively.

Selling a Vehicle: Listing a vehicle for sale is straightforward, but the cost of listing and selling can be a point of contention for some users. However, the platform does provide useful tools and support for sellers.

Additional Tools and Resources: AutoTrader offers a variety of additional resources, including car buying guides, trade-in valuation tools, and model comparison features, which are beneficial for users making purchasing decisions.

Security and Privacy: The site takes user data protection seriously, with secure payment processing and a transparent privacy policy, ensuring that users' information is safeguarded.

Special Features and Offers: Users can occasionally find exclusive deals, discounts, and seasonal promotions. Membership benefits are also available, providing added value to frequent users.

Industry Reputation and Reliability: AutoTrader has a solid reputation in the automotive industry, with a long history and various awards and recognitions. It is frequently mentioned in media and expert reviews, which speaks to its reliability.

Community Involvement and Sustainability Efforts: The company shows a commitment to corporate social responsibility, with initiatives aimed at reducing environmental impact and supporting local communities, although specific details are not extensively publicized.

Overall User Experience: The general user satisfaction with AutoTrader is high, with many users returning to the platform for subsequent purchases. Recommendations and referrals are common, indicating a positive overall user experience.

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- Summarize the main issue with AutoTrader in the 'Complaint Title' section.

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- Mention key areas such as any transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.

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