I think that customer service is on a steady downward spiral. Case in point. I ordered 2 wipers (for a 2008 Dodge Avenger) which were original OEM. Dodge had dropped the Bosch wipers for inferior wipers and I need them from a independant supplier. I had previously had ordered wipers from Autothing in the past. Back in 2004/2005 I had called Autothing to make sure my wipers I was ordering were going to fit. Got an English speaking polite woman on the phone who helped me get my order correct. I then ordered the same wipers from Autothing in 2009. No problems. Oh, and by the way, these wipers last that long. Roughly 2 ~ 3 years. I faithfully ordered my wipers the third time. Well when they arrived, the ### who picked and placed the order didn't read the box. I got one wiper which was the same every time, then the other wiper was the wrong type. Bosch Icon wipers have other types of the same name. You have to read the box and be educated enough to understand the box numbers. I tried calling Autothing, I emailed them several times. To no avail. Pay attention Autothing and your employees please pay attention...Answering machines are NOT customer service. Email is not a good customer service tool either, should only be used for corrispondence of non-panic type (if a praise ever happens). Ligitimate problems should be solved over the phone. It's quick, convenient and when a customer is panicking and is not happy, this is the only LIGITIMATE way of calming them down. My problem was the same. Waiting days on end for a email response is terrible especially since your return policy is only valid 15 days (a crock of you know what) and you make me pay for the return. Another tip for the Autothing employees, go to Amazon and mirror their customer service. You'd be a good company if you do. Wrong order, no problem, call them, get a replacment sent via no charge and expedited post. Now that's customer service!!
Secondly, I don't care if you care at all. All I care about is that you fix my order. I paid $92 canadian (shipping is horrible for price) and I expect to GET MY ORDER CORRECTED. However, in light of my disgruntle feelings, I've officially boycotted your business.
So it's clear to me and anyone that reads that if you go from friendly phone staff, to bumbling idiots, then you don't get my business.