Menu
Auto Parts Warehouse
Auto Parts Warehouse Customer Service Phone, Email, Contacts

Auto Parts Warehouse
reviews & complaints

www.autopartswarehouse.com
www.autopartswarehouse.com

Learn how the rating is calculated

2.3 52 Reviews

Auto Parts Warehouse Complaints Summary

16 Resolved
26 Unresolved
Our verdict: Engaging with Auto Parts Warehouse, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Auto Parts Warehouse has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Auto Parts Warehouse. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Auto Parts Warehouse reviews & complaints 52

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
9 reviews
Sort by:

Newest Auto Parts Warehouse reviews & complaints

ComplaintsBoard
G
4:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Auto Parts Warehouse Bad service

I have placed order with this site. initially everything was good, the live chat csr helped me and once i paid with paypal, the order was generated almost instantly, shipped out next day, shipping delivered in 2 days. however it's what's inside the shipping box that counts right?

these guys forgot to put my both of my pbr discs, and when i had ordered they said everything was in stock. so i called about the pbr discs and at first they told me they have it in stock but once i told them about my missing shipment all of sudden "our system hasn't been updated" "bait and switch: why don't you try our more expensive ones" and finally tired of hearing my csr "we'll just go ahead and give you a refund on your brake discs"

Came back home after work and tried to go to website, website still says in stock, but when i called to order, same loop again.
got transferred to 6 or 7 csr all same story again.

finally bottom line is they wanted me to pay for return shipping on my other items (4 spark plugs and a air filter) because i was so unsatisfied with the csrs, kept on insisting autoparts pay for the return shipping charge, finally got through with a rma number and return call tag (not yet, was just told to wait 24-48 hours to receive them in my email).

hopefully my return will go through asap and hopefully i'll be able to find myself a brake disc somewhere else. however, i am getting fed up with these bait and switch, unaccounted inventory, rude/careless csrs of this company. even though i was highly satisfied of my initial ordering process, my current situation of not having received my ordered item, not having received my partial refund for brake discs, unclear outcome of the rma and return call tag, being transferred/hold to numerous different csrs = all by means not a good company to do business with.

after all, internet business is all about customer satisfaction and reviews right?

Read full review of Auto Parts Warehouse and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Jacob
, US
Jan 06, 2009 5:24 pm EST

Ordered several air and oil filters, received only the oil but was charged for all. Contacted APW who said they were out of stock, could not commit to when they would be in ("possibly next week") and asked me if I wanted to reorder. I said no, credit my account---when will that happen? "We are currently processing credits". Waited a day, sent them an email. No response. I have disputed the charge with AMEX who is now taking it up with them. BTW, what prompted the order was a promo discount which, when entered, was not accepted for unspecified reasons. When I asked they said that I didn't order enough---although the accompanying email gave discounts starting at $40 and my order was $85.

ComplaintsBoard
M
10:49 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Auto Parts Warehouse Fraud and scam

Let's call it like it is. Car-stuff lies. I believe what they do is 'broker' orders out to suppliers throughout the United States. There's nothing wrong with that except; I ordered a part that cost well over one hundred dollars and received a different brand-name part costing one third what I was charged.

Car-Stuff Personnel were very reluctant to let me speak with a supervisor and when I finally did, supervisors don't have any authority and kept saying 'That's not our policy' and, 'You'll have to wait until..'. I hope to find out who's in charge. Surely there's a legal remedy for this type of thievery. It's wrong to promise “brand-name" and deliver “bottom of the barrel". I'd like to see this business fail. Our economy, in America, is bad because of businesses not being truthful and we consumers need to hold companies accountable. Are you with me?

Read full review of Auto Parts Warehouse and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Valerie
Valerie
, US
Aug 08, 2008 1:20 am EDT

I should have looked up this company first. I see they have numerous complaints on file. Lesson learned. Here's my story: I ordered a few parts and paid for them. I waited a while then checked on the order and was given tracking numbers etc. The end result was no parts delivered just a big runaround like ' were doing a follow up', your problem is forwarded to the Tracing Dept where a claim will be started' Wait 5 days, lost by DHL, shipped to wrong address, I guess they have a list of things to tell you.

Bottom line is you never get your order or your money back. This is a scam company.

ComplaintsBoard
D
4:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Auto Parts Warehouse Overcharge my bank account

I spoke to their sales rep at Thanksgiving and he assured me $65 discount if I order over the phone but they turned around and charged my card for the full original price. Talking to their customer service is a nightmare. They will just hang up and so far nothing has been done to credit back my account. Consumers, beware. This company will scam you, in hopes that you will not catch them or just give up trying.

Read full review of Auto Parts Warehouse and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Cosmo
, US
Dec 12, 2008 1:34 pm EST

This company appears to be based in Trenton, NJ, and many seem to share the feeling it has been defrauding people for some time.

It scammed my son on a car part, also. My credit card company will give me no assurance it won't stick me in the end, despite the mail-order law that requires delivery within 30 days or an order must be considered canceled and cash refunded within 7 days. The law requires credit card purchases to be credited back in the immediate next billing cycle.

I am filing a complaint with the New Jersey Division of Consumer Affairs, part of the Office of the New Jersey Attorney General, who has the power to file an injunction to prevent this company from doing further business. I advise everyone here to do the same.

I'm including Barclay credit card service in my complaint, because its representative, Margaret, would pursue this only as a dispute, with no promise the temporary credit will be permanent. I wonder if Barclay suspects this is a sketchy company and hopes to fool me into thinking it has no power to credit the purchase, as the law requires it to do.

Laws are meaningless if we don't hold feet to the fire to enforce them.

Go here to file a complaint: http://www.nj.gov/oag/ca/ocp/ocpform.htm

ComplaintsBoard
R
10:17 am EDT

Auto Parts Warehouse The truth about AutoPartsWarehouse.com!

I would like to tell you the truth because the entire office is located in the Philippines and the customer service and the sales department is here in Makati and the accounting department that processes all the refunds is in Bicol and the catalog office is in Pasig. I would also like to tell the truth that around 90% I think have no basic car knowledge because they only ride the bus and jeep and were not fully trained for car parts and our catalog are not daily updated so only a few are updated. We have around 50 plus website as our members. Our managers will not answer because we are on a first call resolution and if we do not resolve that, we will get punished.

The refund takes 4-6 weeks because it is being processed here in Bicol, Philippines. 85% of the agents answering calls for customer service cannot understand english because some only reached second year college or only took 2 year courses so the customer must ask the representative to read back the complaint. If not, they have to cover the for sales agent that sold the wrong part or the catalog error. Our motto as far as the customer is concerned is 'sir, you have the correct part but the wrong car.'

We are forced to sell parts that are not correct or out of stock because it is punishable by incident reports and suspensions from the human relations office and the employee relations office. We cannot change your orders once it has been processed because it has to go air bound from the Carson office to the bicol office and that takes a long time.

If you think you have received the part twice and ordered it either online or through a representative, the representative concerned will misinform or if not, inform the customer that either the order has been cancelled or only an RGA form was filed. Since we have all the customer's contact details, we can search their accounts using the email, the phone number and the last 7 digits of the credit card. So that the customer will not know that a car part was ordered without their consent, we will take away your email or change your address except for your credit card information. We have to do this because we fear the PQA and the employee relations officer and our team leaders because they will issue us incident reports and then suspend us and then blacklist us. Blacklisting agents like us is very easy. We don't have contracts or IDs even if we have been working for almost two years here.

If your cash has not been returned in your credit card, please call our Philippine Office directly area code [protected] or [protected]. This IS NOT TOLL FREE but you will be refunded immediately.

Please look for our country manager/chief accountant, Fred Miguel or our call center director/sales director, Joel Acot in this numbers. If they do not want to cooperate, please write directly to buster AT usautoparts.com and report this immediately.

That is all we want to reply.

Signed,

Jose Dacuycuy, Paquito and Romy Diaz, Mel Bigson, George Estregan, Ben David and Igana S.Quama

Read full review of Auto Parts Warehouse and 1 comment
Hide full review
1 comment
Add a comment
H
H
hawk
,
Dec 04, 2008 3:54 pm EST

this company has no customer service still waiting for my refund i ordered a silla all alumium radiator from them on 11/1/08 recievd a plastic radiator on11/07/08 called them they told me to send it back and after i was refunded to reorder it dont know why they just cant send the correct part . i call them they dont speak english very well no one can give you a straight answer told me my refund could take up to 30 days very disatifed with the hole company

ComplaintsBoard
S
12:00 am EST

Auto Parts Warehouse Terrible customer service!

Auto Parts Warehouse takes inept customer service to a new low. I attempted to place an order for a part for a 2006 vehicle and they were going to send me a part for a 2001-05 model year. I told the person taking the order over six times that there is a different body style for the 2006 model versus the earlier vehicle. The genius merely typed in 2006 tail lens assembly and was going to ship me the wrong part. It should be interesting to see how long it takes to receive a refund. If you are reading this prior to ordering your part from these idiots then do yourself a favor and don't walk... run!

Read full review of Auto Parts Warehouse and 5 comments
Hide full review
5 comments
Add a comment
Valerie
Valerie
, US
Jul 18, 2008 7:14 am EDT

I HAVE BEEN TRYING TO GET A NUMBER.

FOR A WEEK NOW.

GIVING ME THE RUN AROUND.

NOT GIVING ME RETURN AUTHORIZATION NUMBER ON A PART I WANT TO RETURN.

THE PART IS NOT WHAT I NEED, IT IS NOT THE CORRECT PART FOR MY CAR.

D
D
Dean Lowe
,
Dec 13, 2007 12:00 am EST

I have long been a online customer and experienced a lot of frauds and scams from sites so I found it hard to trust any sites with my card. Reading the positive reviews of Auto Parts Warehouse, I thought I might give it a try. And I was never wrong with that decision. Good job for APW!

T
T
TXRanger2000
, US
Jun 04, 2014 11:41 am EDT

I am restoring a 2000 ford ranger after a pot smoker/junkie used it as his crack den, and I ordered a "custom carpet" which was described as an "Exact Fit" for the truck. Surprise, surprise it doesn't fit and I called Monday and got the return started. I was promised that I wasn't going to be charged a restocking fee and they would also send me a shipping label. As of this morning it still hadn't come in so I am calling them back. After I was unable to communicate to the call center in the Philippines I asked for customer service representatives in the United States and they don't have one! I am on the phone with them right now and they have me waiting for 15 minutes to speak with another manager that I probably won't be able to communicate with. I am calling to get the shipping labels emailed to me and when they sent the return confirmation they showed me as having a restocking fee!.. I don't mind jumping through their hoops of putting the part in another box, but I am not paying $30+ dollars in shipping and another $35 in restocking fee. I am only purchasing parts from the other company I have used 1aauto.com!

B
B
Byron
,
Nov 13, 2008 12:39 pm EST

I JUST got off the phone with a customer service representative and it was the WORST experience ever! Ordered the wrong part from the website and now need to refund the merchandise. The part cost 87.22 from the start and they are charging me a 17.44 RESTOCKING fee to place the stupid part BACK on the shelf! Not only that I have to PAY for the shipping MYSELF! What a freaking joke these people are! I'm "generously" credited back 69.78, which will take (according to the RMA) approximately 4 weeks to get back.

Wait...it gets better...All the customer service agent could tell me while I explained to him how stupid and ###ed this all seemed was "Yes...we charge a re-stocking fee". After he said that repetitively like 4 STRAIGHT times I had to hang up on him, because it spounded like a human recording machine! And here's the kicker! I can not send the package back in the original box! LMAO! I have to find a box to send it back in or they will not accept my refund if it comes back in the original box. Some companies do not need to be in business, and if they keep up this practice then it won't be long before they fold.

DO NOT (I implore you) further finance this organization, because although I ordered another *correct* part from them (before returning this part), I haven't placed it on my car yet, and I'm PRAYING" this is the right part for my car. This is my first post ever about customer service and a company that's done me wrong, so I am REALLY upset about these clowns. Buyer beware...

T
T
Tony Ferrari
,
Sep 03, 2008 12:54 pm EDT

This company is totally unorganized. I have been on the phone with 4 different people giving them the SAME INFORMATION about the parts that I wanted to return. I received two wrong parts and have not yet been given a "return authorization number." Why they need a return authorization number is beyond me. Most companies simply send a mailing label through email, no questions asked. This has taken me two weeks, and I have gotten nowhere. DO NOT DO BUSINESS WITH THIS COMPANY!

ComplaintsBoard
D
12:00 am EDT

Auto Parts Warehouse DISHONEST, LIES ABOUT STOCK, SHIPMENTS AND DISCOUNTS

AUTOPARTSWAREHOUSE IS NOT HONEST.

They lie about stock on their website, update your order so you believe the order is complete and shipping, and then give excuses about why the order is incomplete.

Don't bother with the 800 number, you may think it's better to have someone to talk to, but NOT when it's someone in India with a script, and a very annoying script at that. They'll promise you everything on the phone in the sales department, but none of it matches the customer service rap for AFTER sale support. I even asked about the return policy and had a sales guy telling me they never charge restocking fees, even as I was reading him the site's policy page. This policy page can't be easily found from any links on the site, I found it only by googling the site with some keywords like restocking fee

AUTOPARTSWAREHOUSE HAS THE WORST CUSTOMER SERVICE YOU COULD EXPECT.

Here's a run down of my order experience:
I ordered 4 items, rotors and pads for both front and rear axles. The rub was with the front pads. everything else arrived but the front pads, despite the website and MULTIPLE phone calls promising the order was completely filled and shipping. During this whole fiasco, the part showed as in stock on their website.

ITEM SHOWN AS IN STOCK DURING THE ORDER

ITEM SHOWN AS SHIPPED 1 DAY LATER

ORDER SHOWN AS COMPLETE

OPENED THE BOX AT THE BRAKE SHOP TO FIND NO FRONT PADS.

WAS LATER TOLD BY THE 1-800 INDIAN THAT ITEM WAS OUT OF STOCK

WHEN ASKED WHY IT SHOWED AS IN STOCK DURING MY ORDER THE 1-800 INDIAN SAID THERE WAS ONE IN STOCK AT TIME OF ORDER BUT IT WAS DAMAGED.

WHEN ASKED WHY I WAS NOT INFORMED OF THIS IN A TIMELY MANNER SO THAT I COULD MAKE ALTERNATE ARRANGEMENTS, THE THE 1-800 INDIAN FLAT OUT LIED AND SAID I HAD BEEN SENT AN EMAIL A DAY EARLIER(THE EMAIL ARRIVED 2 HOURS AFTER OUR CONVERSTATION).

WHEN ASKED WHY IT SHOWED AS IN STOCK DURING OUR PHONE CALL, THE 1-800 INDIAN SAID "I DON'T UNDERSTAND YOU," AND SOMEHOW, WE WERE DISCONNECTED.

TODAY, FIVE DAYS AFTER THEY SHORTED MY SHIPMENT, ITEM STILL SHOWS AS IN STOCK!

APW HAS A LOT TO LEARN ABOUT HONESTY AND CUSTOMER SERVICE!

Read full review of Auto Parts Warehouse and 3 comments
Hide full review
3 comments
Add a comment
M
M
Mike
Fredericksburg, US
Apr 20, 2009 12:16 pm EDT

Autopartswarehouse.com sent me the incorrect part for the wrong year vehicle. Now they son't exchange it for the correct part b/c it's past it's 90-day return window. I'll have to ebay the part and they can kiss my rear of ever getting my business again. There are quite a few websites out there that all point back to the same seller. i wonder why they need so many websites...

autopartswarehouse.com - [protected] (I think this is the main site.)
autopartsauthority.com - [protected]
carjunky.com - [protected]
performancepartswholesale.com - [protected]
maximumautoparts.com - [protected]
overnightautoparts.com - [protected]
pitstopautoparts.com - [protected]
car-stuff.com - [protected]
performancemarket.com - [protected]
speedycarparts.com - [protected]
auto-parts-wholesale.com - [protected]
replacementautoparts.com - [protected]
discountheadlight.com
partsandaccessories.com - [protected]
autopartsperformance.com - [protected]
alldiscountautoparts.com - [protected]
gearheadracingparts.com - [protected]
buyaclutch.com - [protected]
professionalautoparts.com - [protected]
thepartsbin.com

C
C
Cosmo
, US
Dec 12, 2008 1:53 pm EST

Auto Parts Warehouse
92 Youngs Road
Trenton NJ 08619
UNITED STATES
[protected]
http://www.autopartswarehouse.com

C
C
Cosmo
, US
Dec 12, 2008 1:49 pm EST

This company appears to be based in Trenton, NJ. Many seem to share the feeling it has been defrauding people for some time.

It scammed my son on a car part he ordered that never was shipped. I'm ordering elsewhere now, but my credit card company won't give me assurance it won't stick me with Auto Parts Warehouse's charge too in the end. Federal mail-order law requires delivery within 30 days or an order must be considered canceled and cash refunded within 7 days. The law requires credit card purchases to be credited back in the immediate next billing cycle.

I am filing a complaint with the New Jersey Division of Consumer Affairs in the Office of the New Jersey Attorney General, who has the power to file an injunction to prevent this company from doing further business. I advise everyone here to do the same.

I'm including Barclay credit card in my complaint, because its representative, Margaret, would pursue this only as a temporary dispute, with no promise credit will be permanent despite records I have in hand showing Auto Parts Warehouse posted the charge Nov. 11 and as of Dec. 11 shows shipping status as "not shipped." I wonder if Barclay knows from other complaints thaht this is a sketchy company and hopes to fool me into thinking it has no power to credit the purchase, even if it's Barclay's loss.

Laws are meaningless if we don't hold feet to the fire to enforce them.

Go here to file a complaint: http://www.nj.gov/oag/ca/ocp/ocpform.htm

ComplaintsBoard
R
12:00 am EDT

Auto Parts Warehouse Returns are impossible!

DANGER! WARNING- RETURNS ARE NEXT TO IMPOSSIBLE! I too received 2 wrong parts orders, totaling over 600 dollars, and never received an email with my return authorization number. Every time I called I got a person that could barely speak English, and they assured me I would get an email in 2-3 days with my return number- never ever got that email. So I disputed the charges with american express, and then autopartswse managed to find someone to fill in 30 pages of what I did wrong, and why I should be charged for all this stuff thats wrong, and a copy of their 21 day return policy, but could never call or email me with a return number. I have re-opened a dispute with am ex, and am waiting for the results, but I believe they will screw me again. BEWARE OF THIS SITE!

Read full review of Auto Parts Warehouse
Hide full review
ComplaintsBoard
A
12:00 am EDT

Auto Parts Warehouse No email confirmation, no parts!

I ordered an Audi A4 brake reservoir on May 31st. Shipping was supposed to take 3-4 business days. It is now June 14th and still no part, no email, no phone call. I call today to find out what the hell happened, just to find out that they NEVER had the part, NOR were they going to. HORRIBLE SERVICE on the brink of SCAM. They offered a refund, with a bit of an attitude i didn't want to hear on the phone. 3-4 days for the refund, just hope to god i don't have to call back because they "forgot."

Overall, this company is not professional. Timeliness and customer service is something they DO NOT offer.

Read full review of Auto Parts Warehouse
Update by Alexander MCLaughlin
Jun 20, 2007 12:38 pm EDT

Still no refund. First they said it would take 3-4 days. I called back and now they're saying it takes 4-7 business days. At the end of the phone call they said it might take 10-12 days... they do not live up to their guarantee whatsoever.

Hide full review
ComplaintsBoard
J
12:00 am EDT

Auto Parts Warehouse Wrong parts on 4 out of 6 orders!

Autopartwarehouse.com is the parent site for nearly 100 hundred different auto parts sites on internet all have different looks and feels but tie in to the same company and ordering system. On 4 of the 6 times I have ordered i have gotten the wrong parts. All parts need an RMA to be returned. Getting an RMA is like pulling your own teeth out. You fill out a return form and they tell you to expect an rma in 2-3 business days. Except in ever circumstance you never ever get one. Then you are forced to keep calling, and emailing until they finally give it to you manually. In one case it took me 3 weeks before getting on and nearly 60 days before my card was credited. Additionally you will eat the return shipping and if you want the part swapped out they will charge you again for shipping for their mistake. It is by far one of the worst managed ordering, shipping, and return systems i have encountered.

Read full review of Auto Parts Warehouse and 43 comments
Hide full review
43 comments
Add a comment
A
A
autopartswarehouse.com
, US
Feb 02, 2014 3:10 pm EST

I ordered window regulator from the website www.autopartswarehouse.com. They sent me completely different parts, which I haven’t ordered. I sent emails and called, and the seller promised to deliver right parts within 3 days. After that no one delivered these parts, as well as the seller’s number was busy all the time. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

R
R
Robert Harwood
,
Oct 08, 2007 12:00 am EDT

TAKE THIS ADVICE - do not purchase from this company. Their parts catalog is wrong and when you receive a part that doesn't fit your vehicle they won't take it back. I received the wrong brakes for my Chevy truck - they weren't even close. When I contacted them we got into a protracted e-mail dialog with them claiming the parts would fit. Eventually I got a note that the 30-day refund period had expired and I was stuck with the part. These folks are dishonest and do not deserve your business! STAY AWAY!

J
J
jw6495
, US
Jun 14, 2010 4:37 pm EDT

I submitted an order online for an Alignment kit for my Z3 BMW. In order to order the product you must complete the questionair to describe the car you are ordering the part for. I completed the questionair and submitted the order. Auto Parts warehouse sent me the right part but for the wrong car, this was determined only after the parts had been installed on the car at an expense of $250.00 labor. After many tries to get to customer support, I ended up speaking with Katie Dometita the customer service rep located in the Phillipeens. After trying for 40 minutes to explain to her in Plain English (foriegn to her). Katie determined that I had no reason to expect them to do anything because I ordered the wrong part, "the part number was on the order form". When i asked to speak with her supervisor she put me on hold and eventually hung-up on me. Katie did not seem to understand that, I don't know all the part numbers for all the products they carry, and the information I entered was correct their system is not correct. I spent $250.00 to have the wrong part installed and will have to spend an onther $250.oo just to get the car back in the same condition i took it to the shop in, and i have not been able to get a refund on the wrong part. DON"T BUY FROM AUTOPARTS WAREHOUSE.COM

Valerie
Valerie
, US
Oct 09, 2008 9:22 am EDT

Avoid purchasing here at all costs! I searched the site for replacement fog light for my 2017 MB C350 sport. Their website had a part advertised as a "direct fit OE replacement" for this model. I ordered and the next day it arrived...fantastic! Uh oh, I took the light out to the car and it was the wrong part. I called customer service to see if I could get the correct part, they told me this was the only one they had and they'd be issuing a full refund and put in "a supervisor request" for return shipping since it was their error. This was obviously just to get me off the phone as I got an email with a 20% restock fee deducted and was told to pay for shipping. We went back and forth on email several times and the "customer service" agents just asked for the same things over and over. I provided my VIN 3 time, photos of the parts not fitting, and repeated requests to have a supervisor contact me. I then called on the phone and was asked the same questions again, put on hold several times for 10 min or so and finally told BY A SUPERVISOR(!)they were denying my request because I SHOULDN'T HAVE RELIED ON THEIR MODEL NUMBER INFORMATION I somehow should have been able to tell from the photo that they had it incorrect! Since the photo is the part I received (even though it doesn't fit the car like the web site says it does) they think there is no mistake on their part and I should pay a restocking fee and return shipping! Unbelievable! Instead of thanking a customer for noting a discrepancy that could save them future customer service issues(they have yet to correct their site) they're only purpose appears to be to wear people down so they can collect some bucks even when they screw the customer. If you have ordered from this site and have a problem, don't waste more than one call to customer service, immediately dispute it with your credit card company as these guys are only wasting your time!

There are some other good summaries of nearly identical issues at stupidorjustignorant.com and beware: they also operated as US Auto Parts and they operate under several site names like partsbin.com and autopartswarehouse.com as well as some others.

W
W
Webwin
Graham, US
Apr 06, 2009 8:02 pm EDT

On 3/2/09, I ordered wiper blades- Part # A19C28SB - 2 pcs. for $37.79, but only one piece was sent. I contacted customer service on 3/17/09 and was told by Adrian I would receive an email with delivery confirmation from warehouse within 24-48 hours. That didn't happen, so I called on3/20/09 and spoke with Chris. He said the part I ordered was only for one piece therefore they were not sending another part. I copied the description and referenced it with them and showed them it clearly stated there were 2 pieces. They claimed it was a mistake in the listing. Regardless, with encouragement, Chris spoke with the supervisor Shara and they were sending the additional part out immediately. I never received the product or delivery confirmation, as promised again, therefore I called again on 3/32/09 - This time I spoke with Zai- whol gave me the same story after repeating my problem once again- being placed on hold for an eternity, but he assured me he would see to it that the warehouse emailed delivery confirmation to me withing 24-48 hours. Of course, that didn't happen, plus no product has been recieved. On 4/6/09, I called one more time, spoke with Jill who I explained the whole situation again and she gave me the same " the warehouse will email your delivery conf. within 24-48 hours speech) and I asked 2 times to speak to her supervisor. She did not want me to speak to anyone, therefore she put me on hold for eternity- with no one picking up the line for over an hour- so I hung up. Each time I have called this company I am left on hold for 30-60+ min. This company does not do anything they say they are going to do and do not send products described in their product listings. Beware of this scamming group and order anywhere but here.

DaveTheFavorite
DaveTheFavorite
Munford, US
Aug 26, 2010 8:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Free shipping...with a THIRTY DOLLAR ($30.00) HANDLING CHARGE

Next day delivery for an extra fee...they'll charge your card the SAME DAY...and ship the product the NEXT WEEK. I always thought that "next" meant "consecutive"...silly me.

Try cancelling an order BEFORE IT'S FINALIZED...they will ignore your documented cancellation requests and deliver it anyway. Then you have to send it back AT YOUR EXPENSE (and inconvenience) only to have them charge your credit card with a RESTOCKING FEE.

Insult to the injury: NEVER-ENDING SPAM

P
P
Pat Durkin
,
Aug 28, 2007 12:00 am EDT

I ordered $84 worth of car parts over the phone with a good salesman who quoted me $40 for shipping to my home address. I was charged the International Rate of $104. I called the shipper, UPS, who told me they paid $31 to ship the package to me.

Many, many phone calls to their "customer service" line got me their final solution to my request for a refund of the difference in shipping: "We charge whatever we want for shipping... blah, blah, blah,... at the time of shipping".

Buyer Beware! I could have purchase these parts right down the street for less once you factor in the shipping "surcharge".

D
D
DaveTheFavorite
, US
Oct 27, 2011 2:45 pm EDT

Free shipping...with a THIRTY DOLLAR ($30.00) HANDLING CHARGE

Next day delivery for an extra fee...they'll charge your card the SAME DAY...and ship the product the NEXT WEEK. I always thought that "next" meant "consecutive"...silly me.

Try cancelling an order BEFORE IT'S FINALIZED...they will ignore your documented cancellation requests and deliver it anyway. Then you have to send it back AT YOUR EXPENSE (and inconvenience) only to have them charge your credit card with a RESTOCKING FEE.

L
L
Linda Rohrman
,
Nov 24, 2008 11:50 am EST

I placed an order for 7 parts and gave my complete car info including Vin#, make, model etc and after asking if they were NEW parts, was told yes by the sales rep. I then waited a week to get the parts, and upon receipt, found they were the WRONG PARTS, as well as being refurbished used parts - not NEW ones as stated. Then begain the trial of calling their Customer Service (which is a joke - noone there understands English, nor cares to rectify any problems - they just give useless apologies.), and was sent a 2nd set of parts but had to pay for them again to get them sent out immediately. I was told I'd be credited right back for the first ones as soon as I FedEx'ed them - but they kept stalling in sending shipping labels, and so far I've spent 4 days emailing back and forth to them and calling (I spent 3 hours one day on the phone!), and I STILL don't have all the correct parts and am still out double the money! When I called to ask for the VP or Owner, they won't give out any information - obviously because they rip off customers and practice fraudulent business practices so much, they don't want to give customers someone to complain to! BEWARE of this company - DO NOT BUY FROM THEM!

T
T
THOMAS009
Chicago, US
Nov 12, 2009 1:52 pm EST

PROMISED NEXT DAY AIR SERVICE AT A DISCOUNTED PRICE AND NEVER RECEIVED PRODUCT. WAITED 3 WEEKS FOR THE ITEM AND ONCE I RECEIVED THE ITEM AND PUT IT ON MY VEHICLE COME TO FIND OUT THEY SENT THE WRONG PART. CALL TO GET AN EXCHANGE THEY SAID THEY WOULD HAVE TO CHARGE ME A RESTOCKING FEE EVEN THOUGH IT WAS THERE FAULT/ERROR. BUYER BEWARE SOMETIMES THE PRICE IS TO GOOD TO BE TRUE AND YOUR LEFT BURNED!

ComplaintsBoard
M
12:00 am EDT

Auto Parts Warehouse Horrible customer service and unethical business practices

I ordered nerf bars on 4-16-07. I called on 5-5-07 because they were not delivered. I was told that they charged me but returned the money because they did not have the parts. I re ordered the parts and was told they were in stock. I called back late on 5-7-07 and was told that I was billed but that no action had occurred. I asked to speak to a supervisor and was put on hold for 10 minutes then disconnected. I called back and a customer service representative refused to let me speak to a supervisor until I recited the whole matter again. I finally spoke to a supervisor who told me that they just purchased the parts. They were to call me back today and give me a routing number. I wrote them an e mail to the company last night which was not responded to or acknowledged. I called again and got a routing number. I have no confidence in this company to do as they say or advertise. Michael Schaffer.

Read full review of Auto Parts Warehouse and 18 comments
Hide full review
18 comments
Add a comment
J
J
jeff rosenberg
,
May 28, 2007 12:00 am EDT

This the worst experience I had with any mail order company. Sometimes you just get unlucky. I was charged 25$ for 1 spark plug. I never received and invoice. When I then told them I would return the part they gave me an RMA number and I returned it paying the postage. Now they lie and claim they have no record of receiving the part. Thats impossible but they obviously are a criminal organization run by crooks.

This company is very dishonest and deceptive and I will file a claim with the BBB against them.

B
B
Brandon Edgerton
,
May 07, 2008 10:39 am EDT

Rep did not place order correctly, quoted a different price. Called to correct order and unknown to me they charged my credit card 3 times. I returned most of the items, still waiting for credits, months later, and this is their regular business tactics. You ARE ABSOLUTELY INSANE IF YOU ORDER FROM THIS COMPANY OR ITS AFFILIATES, THEY WILL TAKE YOUR MONEY AND NOT ISSUE YOU A REFUND. READ MORE INFO ABOUT THEM HERE.

I HAVE FILED A COMPLAINT WITH THE PENNSYLVANIA STATES ATTORNEY GENERAL'S OFFICE AND I WILL NOT REST UNTIL I GET ACTION. I AM STILL OUT $1400.00

T
T
Tiimm
Carlmond, AU
Jun 22, 2011 5:19 pm EDT

As above.
Ordered parts. Email response confirmed that the parts were in stock.
Paid money and never recieved the parts. 6 months of emails and phone messages later they admitted that they never had the part and would not be stocking it.

Avoid this company at all costs. I will never deal with them again and I will encourage everyone that I know and can contact to avoid them.

E
E
eneno83
, US
Sep 10, 2010 11:47 am EDT

they are the worst people to buy [censor] from do not buy from them.

M
M
mdl552
Baltimore, US
Dec 09, 2009 6:21 pm EST

I order a part from them on 11/6 and two weeks later I finally contacted them to see where it was, they told me it takes 10-14 business days for delivery. That's not what the website says. Everytime I contacted them I'd get a generic answer as to when the part would ship. It took until 12/5, and all this time I had a car waiting for repair.

NEVER again will I purchase from them.

A
A
Abetrman
Waynesboro, US
Oct 17, 2009 11:54 pm EDT

I should have checked this web site before I ordered an alternator from APW. I went to the trouble installing it only to find out it was defective. Since then I 've requested (e-mail) an authorized return three times in one week and still haven't heard a thing from them. My only course of action now is to go to my credit card company and put a stop payment on it and go through the hazzle of explanations and forms.
"Foolmeonce"

W
W
williamr
Kennesaw, US
Sep 30, 2009 5:54 pm EDT

on Sept 11, 2009 I ordered 4 headlights, red ignition wire set, coil pack for my 1987 Grand National

i received 2 headlights insted of 4 for $110.00

i received black universal wire set instead of red custom fir wire set and a damaged coil pack $310.00

they have stolen my money and sent damaged merchandise

do NOT buy from these guys...they will cheat you, lie to you and steal your money

V
V
vanda
Coppell, US
Jun 16, 2009 10:31 am EDT

Yes, I have bad experience with them. They refunded my money with less what their email stated on the RMA infromation. They have charged 20% restocking fee and mis calcutated my refund. I sent emails and emails and emails and they said, those refund amount was correct. SO they have bad management of what emails go to customer, better put the copy of the RMA and email from them when you return. Or you get less money. Never ever buy from them again !

W
W
Webwin
Graham, US
Apr 06, 2009 7:42 pm EDT

I have just had month long dealings with this HORRIBLE company- Auto Parts Warehouse. Anyone ordering from them needs to be warned that they are not credible. They do nothing they say they will do. Order anywhere else before exposing yourself to this company of scammers.
Linda

T
T
The Farmer
Denver, US
Jan 08, 2009 5:18 pm EST

I also have problems. Customer service took 5 days to respond to my RMA request and then just asked a stupid question. They could have called me. They could just replace the defective part. They suck!

ComplaintsBoard
L
12:00 am EDT

Auto Parts Warehouse Wrong product sent, no money refund!

I purchased a radiator for my Chevy pickup from autopartswarehouse.com in November 2006. They sent the wrong one so I followed they procedure they told me to use when returning the part. They said if I shipped it back to them, they would pay the return shipping. It cost me $44.95 to ship it back. As of March 22 2007 I still do not have either the shipping or the refund for the return. They have the radiator and signed for it, but when I call them they always tell me that the refund is being processed and they have elevated the priority. I have called everyday for the past couple of weeks and the response is always the same. I could have filed a complaint with my credit card company, except that I am in the military and have been deployed to many locations and my wife was dealing with them. So they have my money to include the shipping charges and still have made no efforts to make a refund. What recourse do I have to get my money back from autopartswarehouse.com? Advise smb!

Read full review of Auto Parts Warehouse and 14 comments
Hide full review
14 comments
Add a comment
S
S
Spenc
Portage, US
Jul 23, 2009 12:39 pm EDT

My chare card imformation was scammed from this companies SECURED website, , , , Beware.

X
X
Xavier Declie
Burbank, US
Jan 04, 2010 5:57 pm EST

Same thing happened her, purchased a part of 1990 range rover, they sent wrong part we sent it back and they keep stalling stating they did not getit back as it was sent back and even spoke to customer service that stated they received it and it will be refunded but it has been since July 06 09 that they stall and we call every week and the customer service in another contry states they will help us and call us back in a week and I have been through 8 customer service workers with their names and supervisors and no one keepd their promise of calling back on a certain day and they never call back. I HAVE TO CALL THEM GETTING ANOTHER PERSON.

We spent 400 for nothing and we keep calling. What a scam

R
R
Robert Day
Colfax, US
Dec 18, 2009 10:19 am EST

I have done some investigative research. Do not deal with the following companies or their web sites: AUTO PARTS WAREHOUSE, PERFECT FIT, and US AUTO PARTS.

So far these are all of the same company. All three have the address of 17150 S. Margay Ave., Carson, CA 90746. Each one these "scam" companies will tell you their corporate office is based out of another company within their "family plan of scam artists."

I am now proceeding to the FBI Internet Fraud site with my findings.

G
G
GANDARA
Beverly Hills, US
Nov 19, 2009 12:48 am EST

My opinion as a Cust Service & as far as I'm concerned on some of the issues as follows:

customer service rep said would fit my car, but didn't
- oftentimes our trained part personnel gives the correct info w/ a basis(VIN#). but on some occasasions, cust received a wrong part bec. it's also their fault they do not know the specs of their vehicle themselves!

They have the incorrect SKU number on their website (www.autopartswarehouse.com) for
-admittedly, we did some mistake sometimes, like for instance same part # for the same brand, However, catalog improvement is on going to solve such probs.

They claim they submitted a request to have my credit card refunded but will not know for 24-48 hours
-Some of the customer's I'd talked to are very eager to get their monies or have the refund right away & some are willing to wait. As part of our refund policy stated on our website it should take up to 5BD for the cust to be refunded, Bec. it takes for a while to coordinate it to diff. dept. (e.g. after the cust returned the part to the WH...it have to be evaluated then forward the credit approval to the Finance then finance will easily released the credit & also the bank will approved the trans. therefore, it depends on the bank wheter they post it to cust acct earlier or delayed.

just a thought>>>>you should know every detail before you JUMP into something!

was told that one UPS tracking number had been issued, however; it had not been shipped, since the UPS website said the tracking number was invalid. I asked when i would receive my parts and they were unable to tell me.

-tracking # were just a ref, for the cust. It doesnt mean that if there's a tracking # the had been shipped. rather it's just on the shipping stage. FYI UPS updates the tracking info after 48 hrs.

Here’s the real problem. Auto Parts Warehouse sent another Stone Gasket set. The same darn part!

apology! mistake happens w/c ever parties are involved.

ie. Product Price is $70 and shipping is $35.

-simply bec. part came from diffrent location so must be charged for cost of shipping/freight if it's not directly came from nearby state.
Promos are ongoing like free shipping sometimes depends on the part being ordered.

M
M
Mike in CA
Isabella, US
Oct 08, 2009 3:45 pm EDT

Would like to tell you the truth because the entire office is located in the Philippines and the customer service and the sales department is here in Makati and the accounting department that processes all the refunds is in Bicol and the catalog office is in Pasig.

I would also like to tell the truth that around 90% I think have no basic car knowledge because they only ride the bus and jeep and were not fully trained for car parts and our catalougue are not daily updated so only a few are updated. We have around 50 plus website as our members.

Our managers will not answer because we are on a firstcall resolution and if we do not resolve that, we will get punished.

The refund takes 4-6 weeks because it is being processed here in Bicol, Philippines. 85% of the agents answering calls for customer service cannot understand english because some only reached second year college or only took 2 year courses so the customer must ask the representative to read back the complaint. If not, they have to cover the for sales agent that sold the wrong part or the catalogue error. Our motto as far as the customer is concerned is 'sir, you have the correct part but the wrong car.'

We are forced to sell parts that are not correct or out of stock because it is punishable by incident reports and suspensions from the human relations office and the employee relations office.

We cannot change your orders once it has been processed because it has to go airbound from the Carson office to the bicol office and that takes a long time.

If you think you have received the part twice and ordered it either online or through a representative, the representative concerned will misinform or if not, inform the customer that either the order has been canceled or only an RGA form was filed. Since we have all the customer's contact details, we can search their accounts using the email, the phone number and the last 7 digits of the credit card. So that the customer will not know that a car part was ordered without their consent, we will take away your email or change your address except for your credit card information. We have to do this because we fear the PQA and the employee relations officer and our team leaders because they will issue us incident reports and then suspend us and then blacklist us. Blacklisting agents like us is very easy. We don't have contracts or IDs even if we have been working for almost two years here.

If your cash has not been returned in your credit card, please call our Philippine Office directly area code [protected] or [protected]. This IS NOT TOLL FREE but you will be refunded immediately.

Please look for our country manager/chief accountant, Fred Miguel or our call center director/sales director, Joel Acot in this numbers. If they do not want to cooperate, please write directly to buster@usautoparts.com and report this immediately.

That is all we want to reply.

M
M
Mike in CA
Isabella, US
Oct 08, 2009 3:26 pm EDT

Autopartswarehouse.com and their Fulfillment center are a BAD BAD DEAL... Get wrong parts, cost a lot having to send back, then tracking return get signed confirmation of return then after several dozen phone calls getting lip service run around all the time am ready to get an Attorney... over a MONTH now waiting for suppose to be refund not received... THIS IS A LOUSY COMPANY TO DEAL WITH... I WILL NEVER BUY NOTHING FROM THEM AGAIN AND AM PASSING THE WORD AROUND TO EVERYONE I KNOW ABOUT THEM AS WELL. Do you not agree Auto Parts Warehouse is deceitful? They have trained their employees well and have an answer for everything to elude or mask problems. There is also a complaint going out to Better Business on them.

H
H
HI808
Koloa, US
Oct 03, 2009 9:09 pm EDT

I ordered a washer pump for a 1990 toyota pickup. I recieved a washer pump for a [protected] toyota. I followed their return policy and filled out the return form. Three times! No reponse. I have been calling customer service and I am getting is a recording saying Customer Service team is availiable from 5am to 11pm pacific time 7 days aweek. Call within the 18 hours. Everytime I call is between 1 pm - 2 pm here in Hawaii. Three hour difference, so it is between 4 pm - 5 pm pacific time.!

D
D
dj42850132
Toronto, CA
Sep 03, 2009 1:28 pm EDT

Here are my clues that I'm dealing with crooks / ghosts on the web and the purchase is going to cost me more than going to local store front:

Product price and shipping is disproportionate. They will not let you pick up the product locally and will not let use your own shipping (your shipping will be lot cheaper).

ie. Product Price is $70 and shipping is $35.
This is way to have sure sale of $100 that costs $5 -10 to ship.
Even if the person is not satisfied with product and return it, they still make $60 and have product on their shelf for next sucker.

I've tried to deal with local auto parts seller and asked if I can pickup the parts locally, the answer is no, which begs the question, why not? see answers above.

My $0.02 : Go to your local store front and support you local economy...

J
J
James Beery
,
Nov 24, 2008 6:01 pm EST

I'd really like to see these dishonest people brought to court.
I sent this letter to CA Consumer Affairs Department:
Dear Consumer Affairs,

Here’s a little “money making” idea to increase profits. How about a business that sells customers one particular item and delivers a much less expensive item in its place? The way to get by with this, is to make it so difficult to return the inferior item(s).. with all the numerous phone calls and different departments to negotiate, one’s tempted to just give up and use the discount part.

Here’s what happened: I ordered a Ishino Head Gasket Set for my vehicle. The cost was $116.95 and $153.77 with shipping. I paid with my Pay Pal account. Within a couple of days I receive a Stone Head Gasket Set. These Stone sets generally retail for $66.00, give or take a few dollars and depending where one shops for them. Please see the copy of the “Packing Slip” dated 10/22/08.

After numerous phone calls and asking to speak to a supervisor they promised the right part if only I’d re-order and they would refund my first purchase price. I resisted but, that’s what we ended up doing. This time, for some reason, I paid $166.35 using Pay Pal.

I down-loaded a Fedex label and within a few days, the 1st Stone set was picked up and a 2nd head gasket set was delivered. Here’s the real problem. Auto Parts Warehouse sent another Stone Gasket set. The same darn part! Can you believe it? Please see P/S dated 10/24/08.

I hope you order some part from these people to test what I’m saying.

I have returned the 2nd wrong part and was promised (after several phone calls and tremendous amount of time on hold) a Felpro Head Gasket Set as a replacement. Well, this hasn’t happen. I’ve been lied to and mislead. I would like to pursue any legal remedy I may have. Since all this happened, my Pay Pal account has been credited $112.96 November 3rd. Please note that isn’t even the full price spent.

Wouldn’t you agree, Auto Parts Warehouse is pretty deceitful. They’ve trained their employees well and have an answer for everything to elude or mask problems. Even the packing slips are pretty vague. The part numbers don’t match the parts on-line or the parts shipped and there are no prices reflected on them.

One of my last conversations was with a (supposed supervisor) Casie. Casie promised to send me a Felpro Gasket set that retails for about $10.00 more. I did offer to pay the difference, but she wanted me to send the 2nd wrong set back and reorder. I said, “No way!” Casie finally agreed to send the Felpro and not charge the difference in price. As you may conclude, that’s some of their extensive training just to conclude a difficult conversation.

I’ll get my phone bill in a few days and it will reflect the amount of time I’ve spent trying to order a simple head gasket set.

Please advise me on what steps I may take to recover my money. I intend to send a copy of this letter to Auto Part Warehouse if you think that’s a good idea. Please let me know. I certainly would welcome a phone call or communication from you as to what I may do. Please research these people. What they’re doing is wrong.

Sincerely yours,

M
M
Matt Gordon
,
Mar 18, 2008 9:44 am EDT

Same problem here with an o2 sensor. Sent the wrong one, returned to NY for credit, never credited my card and had to dispute the charges. Don't believe any of the glowing reviews online. They are employees or the exact people running this scam. Run from this company. DO NOT give them your credit card info. You WILL be sorry!

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Auto Parts Warehouse Quick to take your money, slow to refund it if at all!

I ordered parts then received conformation # all parts ordered were wrong parts they told me i had to cancel my order with shipping company the shipping company said that it is the company's responsibility they told me i had to wait for all of this to take place before they will even consider giving a refund i called the same day i ordered to cancel but they told me tough luck there was nothing they could do when i called they said right parts guaranteed but as you can see if you order a part all you are guaranteed is the wrong part

Read full review of Auto Parts Warehouse and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
J
J
Jess Gardiner
,
Feb 08, 2008 5:26 pm EST

I'm very sorry to say but I have to disagree with you guys (the first few ones.) Just recently, I purchased brake pads from their site. everything well and smooth. Perhaps they might have improved on their supply chain or purchasing system?

C
C
Celeste Hawthorne
,
Jan 11, 2008 5:57 pm EST

I don't know with you guys but my shopping experience with APW is the best I have experienced so far. Most of my friends are using APW for their hard-to-find parts and they do not have any experience such as you guys..

P
P
pistol pete
,
Jun 06, 2007 4:11 pm EDT

HORRIBLE EXPERIENCE. Quick to take $. Same, called same day to cancel, b/c I requested overnight and then after billing me said they couldn't do overnight. Need parts asap, couldn't wait 5-7 business days. Tried to cancel immediately, but they messed that up. Called back later same day to talk to a manager. That was refused. Told me packages had shipped and I would have to refuse them, in order to not pay return shipping. All this time I am unable for refund.

B
B
Barbara Bennett
,
Apr 29, 2007 4:13 pm EDT

I ordered an exhaust system from Auto Parts Warehouse 3/9/07. Like the others, they were quick to take the $ and make promises. I have not received the part, which I was told I'd have in 4-7 business days. This company REFUSES to call their customers; I've been told numerous times they don't place outgoing calls. Noone in the company does--not even supervisors. You have to call them every time, wait on hold, only to find the same old story--no information and no way to get it. I would tell everyone I know NEVER TO BUY ANYTHING FROM THIS COMPANY. I will be reporting them to the Better Business Bureau and filing a complaint with my credit card company.

C
C
Chris Brown
,
Dec 09, 2006 1:27 pm EST

Received a Different Part Number: Auto Parts Warehouse sent me twice G1062-148168/CSF the other part number is G1062-148173/CSF is the part number I order twice that from Auto Parts Warehouse. I did read good things about Auto Parts Warehouse web site before I purchase anything from Auto Parts Warehouse. I would like to say it was my first ever online order and it has not been a pleasant one so far! Auto Parts Warehouse charged my credit card 31.44 twice and I should receive a full refund on both the part and shipping it is simple I order part number G1062-148173/CSF and Auto Parts Warehouse shipped G1062-148168/CSF I look forward to hearing from Auto Parts Warehouse!

Chris Brown
[protected]

Auto Parts Warehouse Customer Reviews Overview

Auto Parts Warehouse is a leading online retailer of automotive parts and accessories. The company has received numerous positive reviews from customers who have praised its extensive selection of products, competitive prices, and excellent customer service.

Many customers have noted that Auto Parts Warehouse offers a wide range of products for all types of vehicles, including hard-to-find parts and accessories. The website is easy to navigate, and customers can quickly find the parts they need using the search function or by browsing the categories.

Customers have also praised Auto Parts Warehouse for its competitive prices, which are often lower than those of other retailers. The company frequently offers discounts and promotions, making it an affordable option for those looking to purchase automotive parts and accessories.

In addition to its extensive selection and competitive prices, Auto Parts Warehouse has received high marks for its customer service. The company has a team of knowledgeable representatives who are available to answer questions and provide assistance with orders. Customers have noted that the representatives are friendly, helpful, and responsive.

Overall, Auto Parts Warehouse has received overwhelmingly positive reviews from customers who have praised its selection, prices, and customer service. If you're in need of automotive parts or accessories, Auto Parts Warehouse is a great option to consider.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Auto Parts Warehouse customer service

Phone numbers

+1 (800) 913-6119 +1 (801) 214-2997 More phone numbers

Website

www.autopartswarehouse.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Auto Parts Warehouse?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Auto Parts Warehouse Customer Service. Initial Auto Parts Warehouse complaints should be directed to their team directly. You can find contact details for Auto Parts Warehouse above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Auto Parts Warehouse. Discuss the issues you have had with Auto Parts Warehouse and work with their customer service team to find a resolution.