AutoNation
reviews and complaints

I purchased a 2013 ford c-max in march 2013. At that time I purchased the extended warranty and also the maintenance warranty. In november 2015 we moved to texas and found out that the maintenance warranty would not be honored in texas. I contacted the dealership and advised them to cancel the maintenance plan as it would not cover my oil changes here in texas. In oct 2017 I took my vehicle in to dealership for some work and was told that I did not have a extended warranty. After many phone calls and no one at dealership wanting to speak to me, I was finally told that my extended warranty had been cancelled in 01/2016 by the dealership. I never signed any paperwork cancelling the warranty. The remainder of the warranty was credited to my loan, which I never knew anything about. I originally paid over $2100.00 for maintenance warranty and extended plan and was credited a little over $700.00 to my loan, which again I was not notified by anyone that the money had been credited to my loan. So basically I paid over $1300.00 for warranties I never used and a dealership was able to cancel my extended warranty without a signature. When I called in nov 2015 to cancel the maintenance warranty my car had around 38, 000 miles, which was already out from under the warranty that comes with the vehicle. Why in the world would I cancel an extended warranty at that point, when that is when all the problems start happening with a vehicle. I'm really upset that no one from the dealership will admit that their finance guy, lee screwed up and cancelled my extended plan and now i'm just out all the money I paid on the warranty plus the over $1, 100.00 worth of repairs that needs to be done to my vehicle now. To be honest I am not sure that the dealership ever turned in the paperwork to the extended service plan with ford as they could not locate anything in their system using the vin of my vehicle. I am not wanting a whole new warranty on my vehicle, I just want the repairs to be covered that needs to be done now. It seems I just keep getting the run a round and no one wants to help

I purchased a vehicle from an autonation dealership on agreement that a repair will be made on a scratch. I did get service done to get the scratch fixed however only to realize that my entire panel is filled with dust defects. There is dirt on the paint and when I advised the customer service manager that there is paint he suggested that there is nothing wrong with it. I took it to multiple auto body shops and they suggested yes there are defects on the paint job. I'm truly disappointed. With autonation being a nationwide company I wasnt able to get a minor scratch fixed without any trouble.

11/02/2017
AutoNation Chevrolet Airport

Very uncomfortable situation with the Service manager, due to his mistake ordering a part for my car.
We rented a car to be able to order the part on the dealer, my wife took a photo of the specifications and the broken part and they still made a mistake, today we went to pick it up and the service manager (David) reaction very rude,
he said that" The bottom line is I don't have your part, what you want to do?
I don't think that is a way to treat people, especially when you made a mistake, he was very rude the rest of the way, until I decided to get my money back and Leave.
The result from that reaction, now we have to rent a car for two more days, money that I will like your company refund to me.

Thanks
Ivan Acosta

Auto Nation has no Loyalty to its customers when purchasing a car from them or after completing a purchase. I reached out to the Managers of the branch, their corporate customer service department and the CEO and they could not make me an offer that would satisfy me. There has been a lot of back and forth and at the end they took the word of the car dealer's manager which misguided me and caused me $800.00 in expenses and timing. To follow, please find the information that I communicated to them:
I purchased my third Honda vehicle from the Honda dealer in Miami Lakes on Saturday, 8.19.17. When I purchased the 2017 Honda HR-V, the Finance person was aware that I would be selling my 2004 Honda Pilot so he issued me a temporary decal for the new car and he told me that if I didn't sell the Pilot within 30 days, to come back for a new 30 day temporary tag for the new car.
On Saturday, 9.16.17, I went back to the Honda Dealer and requested the new temporary decal which was granted. On 9.25.17, the Pilot that I was trying to sell was towed by Magic Towing because a cop ran the tag on the Pilot and the tag was registered to my newly purchased Honda HR-V.
The tag agency stated that on 9.16.17, the Honda dealer transferred my decal to my new car instead of issuing me a new temporary decal as they stated they had done.
To follow, please find all the issues caused by transferring my decal #: DQKM79 to my new car instead of issuing me a temporary decal that have costed me a total of $805.00:
The Honda Pilot was towed by Magic Towing and I had to pay $228.30 to get it back on 9.27.17
I missed an entire day of work on 9.27.17 because I had to pick up the car from a very depressing car lot where it was towed to and deal with the worst type of people that no one should ever have to deal with. I went to the Police station to get a police report, went to the tag agency twice to get the decal issue corrected.
I received a ticket from the Police station that I will need to go to Court for
While the towing company towed my car, they damaged the Rack & Pinion because they did not use the correct equipment to tow a 4-wheel drive car and I had to pay $500 to a mechanic to fix it and $80.00 to align the car due to the replacement of the Rack and Pinion.
I am asking for compensation due to all the issues caused by the Honda Dealer and because of the loyal customer that my Family and I have been. The offer they gave me was two oil changes which I can get for $100 or giving me $1, 500 for my Pilot as a purchase while the Pilot if valued at $2, 900 as a trade in or $3, 900 if I sell it on my own.

My name is Sonia Mannings #[protected]. On 9/1/2017 my 2014 Jeep, engine light came on stating transmission service while I was driving as I pressed the gas acceleration the car died on me while going 35 miles per hour. I was almost involved in a car accident while trying to pull over to the side of the road with no acceleration. My Jeep was towed to my house & the next day the light went off & it was running normally again. However during the course of the month the car would sporadically die on me after maneuvering gears from park to drive. This was very dangerous. I took my car to the Auto Nation Chrysler Dodge Jeep Ram Pembroke Pines Service Center. The Service Manager Ronaldo informed me that the service center was backed up with transmission issues & I could not be seen. After explaining the severity of my Jeeps Transmission he said his service technician Brandon would check it & see what the problem was if any, After waiting Brandon said the issue might have been due to a recall & the computer stating I was switching gears to fast. He was seemed thorough in his findings. He told me he reset some modules in the computer and even test drove the car. This was October 3, 2017. After I took possession of the car within 2 days the transmission began to harshly jump as I accelerated on the highway at a high speed. Twice the car died on me after switching gears and accelerating in traffic. Today on Oct 13 2017 at 0900 am I was told by Service Manager Ronaldo there was little he could do for me because they are experiencing a high volume of transmission issues on back order. Approximately 19 cars. This is my second time having an issue with this dealership, which switches management frequently, In fact due to prior issues with Jeep I Purchased a 100, 000 miles Protection Plan to avoid having major issues. I have explained this to the Service Manager. I asked for a loaner or rental car until the problem can be thoroughly inspected and safe to drive. At which time, based on the Diagnosis, I would decide if I should look for a safer new vehicle, After explaining this I was told that there is little he can do. It is not my issue that transmission service is at a high right now. I am a costumer asking my car to be inspected for what might result in a Fatal Car Accident. I also spent extra money to purchase A Protection Plan. I am a Law Enforcement Deputy for over 20 years. Although I am not a Mechanic know when a Car might be a hazard. This is my first step trying to resolve this issue. I will consider further action. Lastly I want a formal complaint to be on file in case I am involved in a fatal accident due to a malfunction

I was test driving a car for autonation Chevrolet North Richland Hills and signed a Bva agreement. They picked up the car in the middle of the day without any notice to me at all. We agreed for me to bring it back at 8 that evening. I had personal belongings in the car. Along with their key still. When I called up to the dealership to see what and why they would do that and to get my things from the car, I was told that they gave my stuff to the dealership across the street. I am having a problem getting my things from that dealership. I just want my stuff back. Please help. The manager that signed my Bva agreement at the autonation Chevrolet north Richland Hills stores name was Calvin.

I brought my lease to Irvine automation. They parked the car for a month then sent it to Cerrito‘s who parked the car in a garage and forgot about it. It took 3 months to read the odometer vehicle at this point now had damage on it odometer was high and I was getting bills over $1200 from Toyota Lexus for the problem. fast-forward two years later my problem is still not solved and AutoNation Irvine sales manager won’t call me back I have gone to the general manager, Toyota headquarters knows about the problem and i left a voicemail for automation corporate. I will never deal with these people again. They should be ashamed of themselves!

One year ago, July, I purchased this vehicle from AutoNation. They agreed to replace two of the tires, which were worn past the tread. They replaced two tire, but one was not the correct tire. I went back to them and the sales manager told me he would replace the other two tires, but not with the same brand as they originally used for a cost to me of $85.00 each. I told him they had to be the same brand and model. He refused to do that and walked away. I ended up contacting the BBB and filed a complaint. This went on for over three months. Finally I purchased a pair of tires to match the ones they had installed. I received a phone call from AutoNation and was told they were going to reimburse me for one of the tires. The lady I talked with also asked me to contact the BBB and left them know I was satisfied, but I told her only after I receive the payment for the tire. Then I found out they had contacted the BBB and said I was satisfied. I tried to contact the corporate office of AutoNation, but never received a response. I contacted AutoNation Honda and attempted to talk with the sales manager. he had quite the company. I never received a call back from the manager and I had left a message, twice. I was never compensated for the one tire and they lied about my being satisfied. This information I registered with the BBB. I do not trust AutoNation and will never purchase another vehicle from them or recommend them to anyone. Michael E. Franzen, LA, CA 90015 [protected]@ymail.com

Please use my phone number [protected] to find my account. John Kubik
Ref. Autonation
7980 W Tufts Ave, Littleton, CO 80123
I recently bought a 2013 GMC Denali 2500HD from you. My credit score was 840 at the time of negotiation. I was offered a 72-month loan at 2.89% financing then the finance person talked me into getting the windshield protection and the special vehicle protection totaling approximately $5, 200 on a 84 month loan before 3.69%. I initially agreed to the second choice. I took the truck home and changed my mind as to which option I would want to use for my financing I called back the very next day to ask for a change the finance person Brooke did not return my calls yes there were more than one call made I also contacted the salesperson to leave her a note I've been going back and forth with them this whole time but she has not once return my call she tried to tell me that her Voice Mail system was messed up that is a pretty lame excuse considering I had the car salesman also drop notes on her desk I ended up going into the dealer to try to see her but she was late for work. Keep keep in mind that she told me that it takes at least 2 weeks for the finance paperwork to get to the credit union that it was going to be financed through I called the credit union every day for two weeks to make sure they did or didn't receive the paperwork yet. It is totally legal and within my control to be able to change the financing in the first 3 days of the purchase of the vehicle however again she never called me back I had to go into the dealer to try to make changes. I finally called the manager the general manager that is and he finally put me through to Brooke she said it's too bad it's too late because my paperwork made it to the credit union. All that I wanted to do was to remove the 5200 plus dollars off of the original contract and go back to the 2.89% 72-month financing I asked for this to be done in plenty of time before the paperwork even made it to the credit union now she's playing dumb with her oh my voicemail doesn't work routine yet again I left notes and made many calls to the dealership I called her three different times and left messages and she still claims to not have received any of them. I know how car dealerships work and the finance person makes money off of talking you into higher rate loans with a bank. It is lame that she ignored me. And the voicemail being broken is no excuse as I left written messages for her through the car salesman and went over there in person as well. Now I'm being told that I have to refinance through the credit union or another credit union because out of their hands because AutoNation did not do their job in the first 3 days well within my rights of getting it done I need your help please thank you sincerely John

As a Ford loyal customer, allow me to reiterate the past purchases from Ford dealerships including (2007 Ford F150, 2010 F150, and 2012 F150) Auto-Nation Dealership, Gulf freeway (2014 Mustang GT, 2015 Mustang GT, 2014 Ford Fusion) and Tommy Vaughn (2017 Mustang GT-Premium).
May 2017 I traded in the 2015 Mustang to purchase 2017 Mustang GT-Premium.

Due to Houston’s disaster Hurricane Harvey the insured 2017 Mustang GT-Premium is documented and finalized as a total loss along with my home. Hence, as I rebuild my life, On Thursday Sept. 7, I began dealing with Auto Nation to purchase another 2017 Mustang Premium based on the web advertisement (36, 392). (Images attached)

On Sept 9, I was ready to purchase. However, the Auto-nations manager applied a 14, 756 price increase and would not honor the 36, 392 price advertisement. Therefore, I question Auto-nation’s business ethics. It is interesting Ford Motor Company continues into 2017 still being named one of the World’s most ethical companies. It is a sad day for me today to learn that such unethical behavior extends into Auto-nation which tarnishes the Ford family reputation.

Hence, is this price gouging effort due to current Houston tragedies? I question the ethics behind any Auto Nation estimates:
1. The current Mustang mileage is 301.4 versus the 11 miles stated on Auto Nation's estimate
2. Auto Nation added an additional (up fit) on the estimate and the up fit is not advertised on the site.

In addition, I question future Ford purchases, could you please help resolve this issue and honor the advertisement price?

Sincerely,
Joseph Qattan [protected]

Auto-Nation Website
http://www.autonationfordgulffreeway.com/new/Ford/2017-Ford-Mustang-2041ed650a0d0c144b6b0fd1aef20333.htm?searchDepth=3:4

I recently purchased a 2017 Toyota Yaris IA from the Autonation Tempe Toyota at 7970 S. Autoplex Loop, Tempe, AZ 85284 on Thursday the 31st of August. I found out Saturday that my girlfriend and I are expecting our 4th car, I called this morning as Autonation Tempe opened and explained this to the manager Natalie and she said she cant get me into something bigger, I told her my girlfriend whom has better credit can get on the loan, we both work, and to my surprise I was met with total useless help. Natalie wouldn't help, my girlfriend called and she was met with attitude and total disrespect. This was suppose to be fun, getting a car shouldn't be met with total disregard for customer service. We want something bigger and the manager could care less. It has only been 2 business days, today is the 5th day and I couldn't be more disappointed with how this is going. Is there any help ?

Sincerely,

a dissatisfied customer.

Marcus Alan Martinez

Marcus.[protected]@yahoo.com

[protected]

El peor trato, el peor engaño, fraude y la peor atencion por parte de este dealer de carros ubicado en la 8st y la 33 av sw, miami, fl 33135.

Me engañaron el dia domingo haciendome creer que me habian aprobado para un lease, en un determinado modelo de carro dejandomelo mas economico.
Cuando lo fuie a buscar el lunes comenzaron a pedirme prueba de ingresos, taxes etc y despues de 5 horas me dijeron que "no" que no me aprobaban el lease sino en compra, yo acepte pero no firme el contrato sino otra documentación de compra de garantia extendida etc.
En menos de 72 horas decidi que el carro no cumplia con mis necesidades y por diversas razones lo fui a devolver ya que la financiadora un no les habia hecho el funding del carro, y además nunca me entregaron el contrato que habia firmado con el monto del carro, los intereses a pagar y la cantidad de años a financiar, y no me aceptaron ni la devolucion ni el cambio de carro.
Me trataron muy despectivamente y me volvieron a engañar, en fin me quede con un carro que no cumple mis necesidades y todo por que ellos no quisieron ayudarme ni hacer otra vez el papeleo para un nuevo carro, cuando si lo podian hacer ya que no habian recibido dinero alguno del banco que me aprobo.
En fin, lo peor, no vayan a autonation, los van a engañar.

This starts with my dream of buying my lifelong dream truck, a Toyota Tundra. I've dreamed of buying a new Tundra for as long as I've been driving. I could have went anywhere to buy my new Tundra. In fact, I passed by Milton Martin to come to Toyota Mall of Georgia. My purchasing experience was better than I could have imagined. John Rogers was extremely helpful and the only ray of sunshine in this experience. I left May 2nd with my dream truck. I couldn't be more proud. John was even overly helpful and concerned about some feature he though my truck had that it didn't.
Part of the deal we worked out was that you guys would pay my wife's van off. Two weeks after our purchase on May 2nd we were getting calls from our Coastal Credit about the lack of payment. With several threatening phone calls. I made a few failed attempts to find out why the van hadn't been paid off. I was finally able to get John to find out why. It turned out that the financing department had input some numbers incorrectly and the loan was held up. Two week and I hadn't heard nothing about the loan not being accepted. I had to chase down why this was being held up. John informed me that we would have to come back and sign a few things but that Toyota Mall of Ga. would send a payment to hold Coastal at bay. The night we came in on May 22nd, John informed me that they had not sent a payment and that there was no worries. Then told me "they usually don't post 30 day late notifications to credit" and that they would overnight it and it would be fine. On Tuesday May 30th (8 days later), I received yet another threatening phone call from Coastal about no payment. From that time I made countless phone call to Toyota Mall of Ga. I left three messages with Lorenzo (or sales manager), Jose and another manager, WITH NO RESPONSE! On Friday June 2nd, I knew I must get answers and movement on this issue because we are at that point our credit was in danger of being affected. I called no less than 15 times. Every time I have called today I have either got passed around to people who have no clue how to help me (service dept.), been hung up on, sent to countless voicemails, waited on hold for unreasonable amounts of time, had to tell numerous people why I've called, been lied to (told that Brian Pak was the Operational Manager), and told sorry we can't help you "you will just have to call back later, I can't leave the front desk". Finally on June 12th after I returned home from a trip I had to drive 45 mins to Buford Georgia just to talk to someone. I finally got the new Operations Manager and he seems very motivated to help fix the situation. Immediately they got on it and found out that they sent the payment to another company with Coastal in the name. Quickly payment was sent but not before my credit was affected. I now have 60 day late ding on my credit. Now I have to go to war again to get this fixed.

5 weeks ago I took my car for service to replace the radio. It took me 4 calls to finally find out whether they fixed it or not.
Three times I was told it wasn't replaced. When I called them last time a week ago they said that I didn't order the radio...
So it's been one week and still no one cares and no one wants to tell me what I am to do with the replacement. And my car is STILL in there...

Brand new Impala. Been on 3 trips and all 3 the a/c has stopped working. Less than 17, 000 miles on my car. Love it but can't drive it on vacation because "David" who says hes a senior advisor, says it's not broken, even though we drove it into the service center and an a/c tech named Tyler said that it wasnt working properly. Have ALWAYS bought from GM but probably not again!

I purchased a RAV4 on December 4, 2015. When I purchased the vehicle I paid for the 100, 000 mile warranty. I need proof that I have the warranty as I am planning to move to another city in Georgia and I would like to make certain the service center at the dealership where I will have my car maintained is aware of the warranty,

Finally, I was told today that I will have to pay a charge / fee if I take my car to another dealership. The fact that I will be required to pay more should have been explained to me at the time of purchase.

I purchased a certified 2012 Jeep Grand Cherokee on 12/29/17. Two weeks or so later when I had the fluids checked, the mechanic checking the fluids found a leak next to the transaxle case plug and a seal for the transaxle case. I informed the Sales Manager, Steve Kern and he started swearing at me about how hard he busted his a## to get the deal done. That is problem one. Problem two is I tried to contact corporate 6 times over the course of 6 weeks to no avail. Problem three is that the transaxle fluid is in need of changing and if they indeed did an inspection, they should have found that. Before I even took it off the lot, a check engine light came on and the ignition coil needed to be replaced. Again, if they had done the inspection, they should have found it. I also have tried to contact the finance department to find out the expiration date of the certified warranty and in two weeks, I never heard back from them. I called for status on the repair numerous times on 1/16 and as of noon, Mountain time, they could not give me a status. At Noon, they had the vehicle in their possession for 5 hours.

I went to this dealership after corresponding with a sales representative on deals on a Chevy volt 2017 as I trade in my current car.
Everything ran smoothly at first besides the fact that I waited 4 hours to finish up. They asked me to do a credit check even though I already did one online as the sales person requested me to do via email.
The next day, I noticed that my lease mileage limit was incorrect. I had a good experience with the sales and finance persons so I tried to keep a positive and calm mindset as I drove back to the dealership. I explained my situation when I got there and asked if they can kindly correct the information as we have agreed.
At first, they said they would look into it and I would be slotted next to have the discrepancy adjusted. After about 10 minutes, the sales person told me that they were busy and I may consider coming back or waiting (but the wait would be long). I calmly said that it was ok and that I preferred to wait. After 5 minutes another person came up to me telling me the same information. I felt that this time there was more of a hint that they were too busy and that I should come back at a later time.
This started to upset me. I am a transparent and honest purchaser. The deal was not something I forced. I told them what I could afford and what kind of deal I am able to commit to. I didn't get exactly what I wanted but after considering the counter offer, I decided to accept it. There was not hard haggling or anything to that sort. This is why I am very upset. They made a mistake on the contract and if what they were saying was correct, that the information online was correct but for some reason printed incorrectly, then why can't they just reprint the information.
This is a totally unscrupulous practice and reflects why car sales people have a bad reputation. Duping consumers is not cool at all. We all work hard for our money. This unacceptable and I tend to push this complaints to legal and government agencies so this will not happen to some other people. As I write this complaint, I have been waiting a total of 1 hour and 45 minutes just waiting to get a reprint of a lease contract, while my children wait for me at home. Thanks Chevy! Never again.

The service department at this dealership is a mess. The service writer Steve Johnson is a rude untruthful hot head. I make a complaint and I am some how the bad guy.. Three different times this service department has from destroying my new C7 Corvette to lying to me been a total disappointment. I got a email that said Reputation on it acknowledging my complaint to the AutoNation Corporate office and asked me to call the GM at the dealership here in Santa Clarita to discuss the complaint. I called and was transferred to a voice mail.. I left a message and never received a call back from the GM as stated in the voice message. I do not know what else I can do. the only other nearest dealership is 30 min away from my house
thanks for listening
Art Heirshberg
[protected]

I bought a used Volvo for my son. I paid full asking price with the promise that the minor part needed was going to be ordered and put on.
First time they ordered the part, half of it was installed, second time, wrong part as ordered, third time, part did not come in as expected...
Today, one month later, and on the brink of stress, we are still at square number one. I explained to the salesman and the manager that this Friday 8/19, we must leave town and my son needs to drive his car from Miami to Orlando to go back to school.
The manager promises to call me back, which doesn't happen, and the salesman has used all the excuses in the world.
I am at my wits end!