Autonationcustomer service/service manager

To Whom it may concern:

I am writing to express the poor service I received when I called your customer service line.
After being put on hold for over 15 minutes for ten times I called the dealer.
I had to call your corporate office for the service manger to call me. Josh said he would call me back when there was a rent a car available.
Today make a week I spoke with the service manager josh and i have not heard back from him. I have not resolved anything with the service dept.
This is very poor service and communication.

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