AutoNation
reviews and complaints

I was at the Auto Nation Toyota at Sahara Bvld in Las Vegas Nevada today around 4:45 pm to have my car change oil. The Service Advisor 3880 named Cinlee Young was very helpful and very respectful. He explained to me everything about my car that needed attention. I always like this dealership here. As a matter of fact i was there about a month ago to have my car fixed the water pump and timing belt and it cost me more than 2k. It is worth it. Today is a different story. When i was paying for my bill of $60.16. I asked the cashier name is CITLALIC something, I asked her if i could pay from my Toyota Visa $50 from my reward and the remainder charged it also on my Visa. She declined to charged it on my reward. She said she doesn't know. She asked another cashiers besides her and just glance at me and also said no. So i said lady i used it here before. So i asked for a supervisor and she said not available. Now i think she realized her mistake. She said i will try it. And it work. i told her you did it and you know how to do it its just you are lazy. She didn't say anything. She relented to my request when i asked for a supervisor. In other words this ladies at the cashiers is just bunch of lazy employees. MY name is Alberto Bermejo tel no [protected]. I just wanted your company to know that this Cashiers laziness is making a bad image of your company. Thank you

My name is Joe Foggia.

I had a wreck in my 2013 Mercedes SL550 and before I reported to USAA, I took it directly to Mercedes of Fort Lauderdale. I wanted them to do all repair work as I always take both our Mercedes (we have a 2007 S550) there. Mercedes of FTL performed all work and all seemed fine. However, shortly afterward, I discovered the side rear window black metal moldings were coming off. One was off and lost. The driver side was half on and I noticed it and took it off. Then the trunk lid started to not stay open. It would slowly start to fall. Both of these issues happened after the repair work was complete and I took the car.

I reported this to the dealership and they say neither of these are covered and they want to charge me $1000... I say that is BS..

May I point out, that though I moved down here from Portland, Oregon where I purchased both vehicles, the SL550 brand new, I have always brought all my service to this dealership.

I will say that Michael Ferarro my service representative is very good and I will say that the auto body guys are good. But it appears their hands are tied...

This is a corporate thing.

Sine it appears to be corporate, I am sending this note here. If I don't get these items fixed at no cost to me ASAP, I certainly will re-consider my next purchase. My next purchase will be coming soon...

Warm regards,
Joe F. Foggia
[protected]
[protected]@me.com

We purchased a new 2017 Explorer from AutoNation Ford of Brooksville, Fl on Dec 7, 2017. As of 1/5/17 the trade-in has not been paid off. We paid cash for our new Explorer. It took forever for the cash deal to be completed. The vehicle was not detailed when we left the dealership. They certainly had enough time to detail the vehicle. They didn't even take the time to vacuum. We contacted the dealership 10 days after our purchase to find out why the trade-in had not been paid off. They assured us it would be taken care of immediately. A week later nothing had been done. We called yet again and they put the blame on SunTrust. We went to SunTrust bank and found that nothing had been done on the dealerships' end. A few days later the manager called to tell us the problem was that we did not provide insurance info. Not true. I gave them an insurance card with the agents contact info. Asked why no one contacted us about this issue, they had no answer. Then on Jan 5th the finance manager called to tell us he couldn't find the paperwork and needed the account number of the loan. He called SunTrust but they wouldn't give him that info. Hopefully this loan will be taken care of in the next few days. We told them about the condition of the vehicle when we got it so they did send us a free detail . I will never go back to this dealership for service or a free detail, as if that makes up for everything. Did the salesman or finance manager lie to the manager about what was going on with this issue. Was every just covering for everyone? Being a breast cancer survivor myself I asked the salesman why AutoNation was a sponsor of Breast Cancer. I've seen the commercials and as soon as you walk into the dealership there are pink breast cancer posters everywhere. The salesman, Tim Worsley didn't know. Even worse he didn't take the time to find an answer to my question. How is that possible? He has worked there for quite a while according to him. This dealership is a joke. They need to fire everyone and start over. Maybe next time ...better training. Herbert and Georgi Gunnell, [protected]

Call to schedule an appointment on 12/15/17 at [protected] to leave and receive a loner. When I called the dealership to make an appointment I was provided a confirmation number and the service advisor's name. When I called I expressed that because this is my only transportation that I would need a loner and I have an extended warranty for the vehicle. I provided the VIN number for the vehicle as well. I was informed that the service advisor was to call back and discuss the appointment. I was never contacted. I arrived at 1:10 on 12/21/17; upon my arrival Mike Wood can out to greeted me. He asked what I was in for; I expressed that I had an appointment at 1:30 today to meet with him and I have the confirmation number. He then proceeded to ask what my name was and what was the issue. I then gave him all my information again and let him know what the problem was. I asked him "do you have the information?" I have a confirmation number. I also told him that when I called the dealership to schedule the appointment I was very expressive about receiving a loner when I leave the car. His exact words were "I don't have one to provide you. I asked "why did I make an appointment a week ago and request that specific service?" I do not understand if I called to schedule and made an appointment; this is not the type of service I was expecting. I left work to get this done. He walked off and said I am done with you and I am not helping you. I replied "so you are not going to help me?" I was utterly offended and I was very disrespected by his actions. I am definitely aware and sure because I am black along with being a female that I was treated that way. When I spoke to his manager I felt his manager was taking his side and still not trying to understand my issue. I was told that I made an appointment with the answering service. I was confused and I left very upset.
Out of all the other dealerships that I have done business with AutoNation Burleson is the first to have shown me discrimination towards because I am BLACK; a BLACK FELMALE. This was my first time every visiting the location and the reason I choose that location is because it is 5.4 miles from where I live.
My advise to Mike Wood and his manager is when you are in customer service and you come across people regardless of color, age, or background, you are representing your company at all times.

On Sunday, November 19th, 2017. I walked into Autonation Nissan of Miami trying to purchase a 2010 Toyota Prius with the selling price of $12, 485. Initially I was going to put down $9, 000 for the car and finance the rest along with my trade in. My trade in was originally taken in for $7, 500 while getting the Prius. The Prius had a lot ants inside so I could'nt drive off that day initially when I first tried to purchase the vehicle. My car salesman Jose Ramirez set up a loaner vehicle. The agreement was for me to drive free of charge while Autonation Nissan Miami prepares the 2010 Toyota Prius. So The Prius is ready after 6 days has gone by which is now November 25th. During this time the finance manager Jhony Crespo was suppose to be finding me a deal in regards to financing the car. The deals he had on the table were not in my favor, So I allowed him more time to find me a deal upon his request which he wasn't able to. So he mentioned me having to get a co signer, so I called my father to see if he can assist me which he took time off of work to come down to the dealership to co sign for the Prius. Mr. Jhony actually found a better deal than with me signing by myself with my father as a co signer. But it still wasn't a great deal. So I decided to take matters into my own hands because I really wanted to Prius but Dade County Federal Credit Union does not finance cars 2011 or older, The Prius was a 2010. So I requested for a refund and to return my original vehicle (Camry) so I can go buy a car elsewhere. But the Used Car Sales Managers Carlo and Fernando both tried to convince me otherwise which caused a scene in the lobby because I had somewhere very important to be and they were holding me back by not giving me any means of transporting. Not my car, not my Prius that I drove home for one night and returned due to the ants crawling up my arm. The fact they tried to convince me to keep trying to buy a car with them, and the fact that there was no task on returning the money to me made me really want to get out of this situation. By that time my patience has ran its course and I just simply wanted the $6, 000 in cash that I gave the dealership without any discrepancies (not understanding why it is so difficult to return my funds. Also my current vehicle back which they took the registration off before me signing officially for the Toyota Prius but yet they sent me home in the car illegally without finalizing the paper work and closing the deal. It was embarrassing for me to bring my brother to the dealership who is also a potential NFL draft pick this upcoming season to see the terrible service be given to me and now he doesn't even wasn't to buy a car from Autonation anymore and he was getting ready to trade in for something well over 100k. I'm complaining about the unsatisfactory service and timing this Autonation location has given to me and also the fact that I still have no car and I can't get another one until my cash and car is returned to me. The used car sales manager Carlos was the only guy was helpful through this process. Even though he still was accept that fact that this is loss due to his other staff and the serviced provided to me, he was the only one who took a leadership role in this transaction. But I am asking who ever is reading this message to please assist me with the return of my $6, 000 with no deductions because I wasn't aware of any charges and to return my car or buy my car from me since it s been held in inventory for almost two weeks now. I will be calling "Help me Howard" of Miami, FL Channel 7 news and calling legal services as well becuase I will now be sent to collections due to my current fiance company not being able to assist me. It is now about to be going on a whole month, this is ridiculous. I can send more details as far as the bill of sale and also pictures of the ants inside the car and also cards of the employees who assisted me. My contact number is [protected]. I would appreciate if someone gave me a call in regards to whats next. Thank you for your time!

Around 2 weeks ago last week of nov 2017, I notice a bmw 335i that I was interested at a rover dealer not having any idea it was an automatuion dealership nor I knew who autonation was. So I phone up and a salesman name tray assits me with acquiring the car. My fico wasn't very high due to id fraud but nevertheless tray calls me on a saturday telling me that he had found finance foe me. Yet when igot to dealership, I was excited but he then to, told me that the car I wanted didn't pass there serious 120 pt inspection. So I had to pick another car. Well there was only one other car 2011 jag xk which was about 8g more than the bmw but convince me to test drive it since I am there.
After the test drive I wanted an options so we begain to look through some 10000 used car they have but pretty soon got massage that the dealership even though is autonation but are not really willing to obtain or sell other cars I find other than ones in their dealership because of course a higher profit.
They were asking $5000 down which I told them was a bit high and out of buget but they kept pressuring. I had finally told them that I will return monday for car but just needed time to see about the extra cost on the jag. At this point an indian gentement appears and introduce himself as the manage. He begins to dispuite what trey had promise me to hold car till monday and tld me that another party was very interested and that it will be sold by monday in which he cannot hold the car foe me even wheni offer a deposit. He then offer me an options to write him a check but is willing to hold for 30 days no problem he promised.
Even though I feel like he was lying about the other interested pary I agree base on the ability to delay the down for thirty days.
I then got put in the room with the finance manager davis garica, he seems likea very nice guy and honest. He then suggested a warranty contract that cost $3600 whixh seems very high but was so tired of waiting for them that I agreed. He told me that the roadside service was included for me from him. He also made me sign a paper stating that that will cash my check in a week. He also said if I needed more time that all I have to do is to contact him and he will make further arrangement just as the manager had offer. He actually repeated that afew times.
Comes 6 days later, I call, email and text both david and trey about my request to delay the payment further as was instructed but with no respond. I finally got reply from trey and he said tha I had sign document that promise them the check will be cash ina week. I had mention that he and friend of my was prsent when the manger had offered but he didn't comment.in fact when I got home that night I actually got wmail from trey stating tha the car was on hold foe me till tuesday. Now I know the manger was lying. We went back and forth on text but with no resolved.
A few hours after aroind 6pm, I was driving car and suddenly that engine started smoking like a bomb had hit it. I pull over immediately as I cannot even seein front of me. I called the 24 road side service immediately but the person on phone told me that my name doesn't match the warranty policy name and that thet have to varify with dealership. I call trey and he tells me to call the roadside but that there is nothing he can do. I ask him to help so he told me he call me back but then never asking phone again. I endup towing and paying for the tow back to my house missing a very important meeting.
The next morning I called trey to get call tow back to shop and he respond by saying I should stop demanding things from him. I was shock by his attudite. After over an hour of arguing he send the tow trick to my old address. Finally I go to my bank and I notice they had ignore my request their direction for me to give instruction day before to alter arrangement with check.
Looking back that basically the manager had lie and trick me into writing check without intention in honoring his 30 day offer. That is wrong and has to be illegal. I cannot believe autonation would tolerate this kind of practice. It will be interesting to see what that are going to do with my car since who wants to buy a car that blows up in six days. To be continue

On Wednesday November 29, 2017 I took my vehicle in for a regular oil change as I have been since I purchased the car. Yesterday when I received my oil change bill it was twice as much as I have been paying for the past two years. The service tech pulled up my prior bills for oil changes and saw that indeed I would pay no more than $25. I had him speak to his manager to ask if he could honor the same price that I have always paid just for this one time. When I spoke to the Manager he was insensitive to the issue and spoke to me with sarcasm and lack of leadership. I will not be taking my car back to Nissan for service as I feel that I was treated with lack or respect and as a loyal customer of Nissan I expected more. I am very sadden and disappointed by the service that I received yesterday by this gentlemen. Nissan failed to reset my oil maintenance reminder as well. I hope that other customers don't feel the dissatisfaction that I felt yesterday. Please feel free to contact me at [protected]@yahoo.com or [protected].

I have a 2010 Chevy Traverse that I have had into Autonation Superstition Springs Mesa, Az 4 times for the same AC issue. Each time the service adviser is rude and unprofessional. I had it at the dealer in Oct 2017 for the front evaporative cooler and 6 days later had to bring it back in because two of the four AC actuators quit. I was also having issues with the dash lighting up with thee brake light and saying the traction control and stabilitrack was off. It will also shut down my cruise control when it occurs which is everytime I drive the car now. I just love going down the road and hearing ding, ding, ding every couple of minutes. I contacted this dealer when it started and all I got was "wow, you sure have a lot of issues with that vehicle." I promptly contacted Chevy customer relations and told them thee situation. They advised me to take the car to another chevy dealership and have it assessed.in the meantime, I was reading through receipts from my last two trips to the original dealer and discovered that they did recall work that consisted of taking out my front seats and cutting and rewiring the airbags. NO ONE said a word about doing this work. They also stated that the actuators were probably bad but did not replace them under that warrantied trip. Why? The second shop adviser informed me that my car would not light up and ding like that for the issue its claiming unless it was rolling. The car was in park with the engine running and was sounding off and lighting up every couple of minutes. I called Chevy customer relations back and they advised me to take it back to Superstition Springs and talk to the General Manager. They need to fix the problem, I don't feel safe and I honestly do not know what my car is going to do when this all happens. I am apalled at the horrible customer service at this dealership and after this is taken care of, one way or the other, I will go elsewhere and I will never do business with any Autonation ever again!

I went to the autonation margate and started a purchase on a saturday. It was late so we came back to finish on sunday. When I inspected the car there was a dent in the tailgate and one of the sensors was hanging out. The manager agreed to get it fixed at a later date which was annotated on the documentation. I have called numerous times and spoke to a few different people and it always seems like there isnt a manager available to speak to and they never return my call to set up a repair.

I purchased a 2013 ford c-max in march 2013. At that time I purchased the extended warranty and also the maintenance warranty. In november 2015 we moved to texas and found out that the maintenance warranty would not be honored in texas. I contacted the dealership and advised them to cancel the maintenance plan as it would not cover my oil changes here in texas. In oct 2017 I took my vehicle in to dealership for some work and was told that I did not have a extended warranty. After many phone calls and no one at dealership wanting to speak to me, I was finally told that my extended warranty had been cancelled in 01/2016 by the dealership. I never signed any paperwork cancelling the warranty. The remainder of the warranty was credited to my loan, which I never knew anything about. I originally paid over $2100.00 for maintenance warranty and extended plan and was credited a little over $700.00 to my loan, which again I was not notified by anyone that the money had been credited to my loan. So basically I paid over $1300.00 for warranties I never used and a dealership was able to cancel my extended warranty without a signature. When I called in nov 2015 to cancel the maintenance warranty my car had around 38, 000 miles, which was already out from under the warranty that comes with the vehicle. Why in the world would I cancel an extended warranty at that point, when that is when all the problems start happening with a vehicle. I'm really upset that no one from the dealership will admit that their finance guy, lee screwed up and cancelled my extended plan and now i'm just out all the money I paid on the warranty plus the over $1, 100.00 worth of repairs that needs to be done to my vehicle now. To be honest I am not sure that the dealership ever turned in the paperwork to the extended service plan with ford as they could not locate anything in their system using the vin of my vehicle. I am not wanting a whole new warranty on my vehicle, I just want the repairs to be covered that needs to be done now. It seems I just keep getting the run a round and no one wants to help

I purchased a vehicle from an autonation dealership on agreement that a repair will be made on a scratch. I did get service done to get the scratch fixed however only to realize that my entire panel is filled with dust defects. There is dirt on the paint and when I advised the customer service manager that there is paint he suggested that there is nothing wrong with it. I took it to multiple auto body shops and they suggested yes there are defects on the paint job. I'm truly disappointed. With autonation being a nationwide company I wasnt able to get a minor scratch fixed without any trouble.

11/02/2017
AutoNation Chevrolet Airport

Very uncomfortable situation with the Service manager, due to his mistake ordering a part for my car.
We rented a car to be able to order the part on the dealer, my wife took a photo of the specifications and the broken part and they still made a mistake, today we went to pick it up and the service manager (David) reaction very rude,
he said that" The bottom line is I don't have your part, what you want to do?
I don't think that is a way to treat people, especially when you made a mistake, he was very rude the rest of the way, until I decided to get my money back and Leave.
The result from that reaction, now we have to rent a car for two more days, money that I will like your company refund to me.

Thanks
Ivan Acosta

Auto Nation has no Loyalty to its customers when purchasing a car from them or after completing a purchase. I reached out to the Managers of the branch, their corporate customer service department and the CEO and they could not make me an offer that would satisfy me. There has been a lot of back and forth and at the end they took the word of the car dealer's manager which misguided me and caused me $800.00 in expenses and timing. To follow, please find the information that I communicated to them:
I purchased my third Honda vehicle from the Honda dealer in Miami Lakes on Saturday, 8.19.17. When I purchased the 2017 Honda HR-V, the Finance person was aware that I would be selling my 2004 Honda Pilot so he issued me a temporary decal for the new car and he told me that if I didn't sell the Pilot within 30 days, to come back for a new 30 day temporary tag for the new car.
On Saturday, 9.16.17, I went back to the Honda Dealer and requested the new temporary decal which was granted. On 9.25.17, the Pilot that I was trying to sell was towed by Magic Towing because a cop ran the tag on the Pilot and the tag was registered to my newly purchased Honda HR-V.
The tag agency stated that on 9.16.17, the Honda dealer transferred my decal to my new car instead of issuing me a new temporary decal as they stated they had done.
To follow, please find all the issues caused by transferring my decal #: DQKM79 to my new car instead of issuing me a temporary decal that have costed me a total of $805.00:
The Honda Pilot was towed by Magic Towing and I had to pay $228.30 to get it back on 9.27.17
I missed an entire day of work on 9.27.17 because I had to pick up the car from a very depressing car lot where it was towed to and deal with the worst type of people that no one should ever have to deal with. I went to the Police station to get a police report, went to the tag agency twice to get the decal issue corrected.
I received a ticket from the Police station that I will need to go to Court for
While the towing company towed my car, they damaged the Rack & Pinion because they did not use the correct equipment to tow a 4-wheel drive car and I had to pay $500 to a mechanic to fix it and $80.00 to align the car due to the replacement of the Rack and Pinion.
I am asking for compensation due to all the issues caused by the Honda Dealer and because of the loyal customer that my Family and I have been. The offer they gave me was two oil changes which I can get for $100 or giving me $1, 500 for my Pilot as a purchase while the Pilot if valued at $2, 900 as a trade in or $3, 900 if I sell it on my own.

My name is Sonia Mannings #[protected]. On 9/1/2017 my 2014 Jeep, engine light came on stating transmission service while I was driving as I pressed the gas acceleration the car died on me while going 35 miles per hour. I was almost involved in a car accident while trying to pull over to the side of the road with no acceleration. My Jeep was towed to my house & the next day the light went off & it was running normally again. However during the course of the month the car would sporadically die on me after maneuvering gears from park to drive. This was very dangerous. I took my car to the Auto Nation Chrysler Dodge Jeep Ram Pembroke Pines Service Center. The Service Manager Ronaldo informed me that the service center was backed up with transmission issues & I could not be seen. After explaining the severity of my Jeeps Transmission he said his service technician Brandon would check it & see what the problem was if any, After waiting Brandon said the issue might have been due to a recall & the computer stating I was switching gears to fast. He was seemed thorough in his findings. He told me he reset some modules in the computer and even test drove the car. This was October 3, 2017. After I took possession of the car within 2 days the transmission began to harshly jump as I accelerated on the highway at a high speed. Twice the car died on me after switching gears and accelerating in traffic. Today on Oct 13 2017 at 0900 am I was told by Service Manager Ronaldo there was little he could do for me because they are experiencing a high volume of transmission issues on back order. Approximately 19 cars. This is my second time having an issue with this dealership, which switches management frequently, In fact due to prior issues with Jeep I Purchased a 100, 000 miles Protection Plan to avoid having major issues. I have explained this to the Service Manager. I asked for a loaner or rental car until the problem can be thoroughly inspected and safe to drive. At which time, based on the Diagnosis, I would decide if I should look for a safer new vehicle, After explaining this I was told that there is little he can do. It is not my issue that transmission service is at a high right now. I am a costumer asking my car to be inspected for what might result in a Fatal Car Accident. I also spent extra money to purchase A Protection Plan. I am a Law Enforcement Deputy for over 20 years. Although I am not a Mechanic know when a Car might be a hazard. This is my first step trying to resolve this issue. I will consider further action. Lastly I want a formal complaint to be on file in case I am involved in a fatal accident due to a malfunction

I was test driving a car for autonation Chevrolet North Richland Hills and signed a Bva agreement. They picked up the car in the middle of the day without any notice to me at all. We agreed for me to bring it back at 8 that evening. I had personal belongings in the car. Along with their key still. When I called up to the dealership to see what and why they would do that and to get my things from the car, I was told that they gave my stuff to the dealership across the street. I am having a problem getting my things from that dealership. I just want my stuff back. Please help. The manager that signed my Bva agreement at the autonation Chevrolet north Richland Hills stores name was Calvin.

I brought my lease to Irvine automation. They parked the car for a month then sent it to Cerrito‘s who parked the car in a garage and forgot about it. It took 3 months to read the odometer vehicle at this point now had damage on it odometer was high and I was getting bills over $1200 from Toyota Lexus for the problem. fast-forward two years later my problem is still not solved and AutoNation Irvine sales manager won’t call me back I have gone to the general manager, Toyota headquarters knows about the problem and i left a voicemail for automation corporate. I will never deal with these people again. They should be ashamed of themselves!

One year ago, July, I purchased this vehicle from AutoNation. They agreed to replace two of the tires, which were worn past the tread. They replaced two tire, but one was not the correct tire. I went back to them and the sales manager told me he would replace the other two tires, but not with the same brand as they originally used for a cost to me of $85.00 each. I told him they had to be the same brand and model. He refused to do that and walked away. I ended up contacting the BBB and filed a complaint. This went on for over three months. Finally I purchased a pair of tires to match the ones they had installed. I received a phone call from AutoNation and was told they were going to reimburse me for one of the tires. The lady I talked with also asked me to contact the BBB and left them know I was satisfied, but I told her only after I receive the payment for the tire. Then I found out they had contacted the BBB and said I was satisfied. I tried to contact the corporate office of AutoNation, but never received a response. I contacted AutoNation Honda and attempted to talk with the sales manager. he had quite the company. I never received a call back from the manager and I had left a message, twice. I was never compensated for the one tire and they lied about my being satisfied. This information I registered with the BBB. I do not trust AutoNation and will never purchase another vehicle from them or recommend them to anyone. Michael E. Franzen, LA, CA 90015 [protected]@ymail.com

Please use my phone number [protected] to find my account. John Kubik
Ref. Autonation
7980 W Tufts Ave, Littleton, CO 80123
I recently bought a 2013 GMC Denali 2500HD from you. My credit score was 840 at the time of negotiation. I was offered a 72-month loan at 2.89% financing then the finance person talked me into getting the windshield protection and the special vehicle protection totaling approximately $5, 200 on a 84 month loan before 3.69%. I initially agreed to the second choice. I took the truck home and changed my mind as to which option I would want to use for my financing I called back the very next day to ask for a change the finance person Brooke did not return my calls yes there were more than one call made I also contacted the salesperson to leave her a note I've been going back and forth with them this whole time but she has not once return my call she tried to tell me that her Voice Mail system was messed up that is a pretty lame excuse considering I had the car salesman also drop notes on her desk I ended up going into the dealer to try to see her but she was late for work. Keep keep in mind that she told me that it takes at least 2 weeks for the finance paperwork to get to the credit union that it was going to be financed through I called the credit union every day for two weeks to make sure they did or didn't receive the paperwork yet. It is totally legal and within my control to be able to change the financing in the first 3 days of the purchase of the vehicle however again she never called me back I had to go into the dealer to try to make changes. I finally called the manager the general manager that is and he finally put me through to Brooke she said it's too bad it's too late because my paperwork made it to the credit union. All that I wanted to do was to remove the 5200 plus dollars off of the original contract and go back to the 2.89% 72-month financing I asked for this to be done in plenty of time before the paperwork even made it to the credit union now she's playing dumb with her oh my voicemail doesn't work routine yet again I left notes and made many calls to the dealership I called her three different times and left messages and she still claims to not have received any of them. I know how car dealerships work and the finance person makes money off of talking you into higher rate loans with a bank. It is lame that she ignored me. And the voicemail being broken is no excuse as I left written messages for her through the car salesman and went over there in person as well. Now I'm being told that I have to refinance through the credit union or another credit union because out of their hands because AutoNation did not do their job in the first 3 days well within my rights of getting it done I need your help please thank you sincerely John

As a Ford loyal customer, allow me to reiterate the past purchases from Ford dealerships including (2007 Ford F150, 2010 F150, and 2012 F150) Auto-Nation Dealership, Gulf freeway (2014 Mustang GT, 2015 Mustang GT, 2014 Ford Fusion) and Tommy Vaughn (2017 Mustang GT-Premium).
May 2017 I traded in the 2015 Mustang to purchase 2017 Mustang GT-Premium.

Due to Houston’s disaster Hurricane Harvey the insured 2017 Mustang GT-Premium is documented and finalized as a total loss along with my home. Hence, as I rebuild my life, On Thursday Sept. 7, I began dealing with Auto Nation to purchase another 2017 Mustang Premium based on the web advertisement (36, 392). (Images attached)

On Sept 9, I was ready to purchase. However, the Auto-nations manager applied a 14, 756 price increase and would not honor the 36, 392 price advertisement. Therefore, I question Auto-nation’s business ethics. It is interesting Ford Motor Company continues into 2017 still being named one of the World’s most ethical companies. It is a sad day for me today to learn that such unethical behavior extends into Auto-nation which tarnishes the Ford family reputation.

Hence, is this price gouging effort due to current Houston tragedies? I question the ethics behind any Auto Nation estimates:
1. The current Mustang mileage is 301.4 versus the 11 miles stated on Auto Nation's estimate
2. Auto Nation added an additional (up fit) on the estimate and the up fit is not advertised on the site.

In addition, I question future Ford purchases, could you please help resolve this issue and honor the advertisement price?

Sincerely,
Joseph Qattan [protected]

Auto-Nation Website
http://www.autonationfordgulffreeway.com/new/Ford/2017-Ford-Mustang-2041ed650a0d0c144b6b0fd1aef20333.htm?searchDepth=3:4

I recently purchased a 2017 Toyota Yaris IA from the Autonation Tempe Toyota at 7970 S. Autoplex Loop, Tempe, AZ 85284 on Thursday the 31st of August. I found out Saturday that my girlfriend and I are expecting our 4th car, I called this morning as Autonation Tempe opened and explained this to the manager Natalie and she said she cant get me into something bigger, I told her my girlfriend whom has better credit can get on the loan, we both work, and to my surprise I was met with total useless help. Natalie wouldn't help, my girlfriend called and she was met with attitude and total disrespect. This was suppose to be fun, getting a car shouldn't be met with total disregard for customer service. We want something bigger and the manager could care less. It has only been 2 business days, today is the 5th day and I couldn't be more disappointed with how this is going. Is there any help ?

Sincerely,

a dissatisfied customer.

Marcus Alan Martinez

Marcus.[protected]@yahoo.com

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