AutoZone
reviews and complaints

I have noticed poor service at Mountain City Auto zone several times in the past, but had marked it off as my perception or just employees having a bad day.
However yesterday, 2-1-2017, I tried again to shop at the store. The clerks, several working were slightly occupied, but I picked my item got in one of three lines, and waited till a female counted change in her drawer, lengthy, counting her money, as a male an female were buying a battery, in front of me. The lines to the left cleared then started again several times as I waited patiently for several minutes. Just as it was my turn, the clerk, walked from behind the counter and went outside to install the battery, for the person in front of me? No sorry, no asking another to help me pay, nothing just a stare .
I placed my items on the counter and left, Never to Return to Your Store Again!
This seems to be a pattern in this store, I have noticed very poor service, and enter expecting this, and usually it is just that way. It's not my imagination, and there are a few helpful individuals that work there, but several truly take pleasure in rude, service.

On the 20 dec i was in autozone 1051 sams crossing. After standing in line for about 10 min i was next when a female came in and received service right away. On 24 dec same store, i was in line again with 4 customers behind for about 15 min when a white male came in and received svc right away. Every one saw this. On 27 dec i went to the same store since i stay down the street off of killiam st. I came in and out the store about three times and finally got in line. After standing there about 15 min i finally got to be next for svc. When i was called up i was told let me wait on some of these other customers by a white salesman in line. This was the parts or svc line not the cash out line, and i was trying to get my vehicle charging sys checked. The svc in this store sucks i will go to another store from now own.
Sincerely

I live in Phoenix, AZ. My son in law went to the Auto Zone off of 59th Ave and McDowell Rd in Phoenix. He went to buy the part for my 1999 Ford Taurus. A young lady that was on duty on Sunday Oct 9, 2016 called another Auto Zone off of 43rd Ave and Indian School Rd and gave who ever was on the other line at that store. Read the wrong part to him and sold it to my son-in-law. My son-in-law did the job but was the wrong part because the car would not go into drive. Three hours of useless work to fix my car. Now I have to miss work for two days and all the money, wasted time because your employees didn't get it right. Then to find out that the store on 59th Ave and McDowell Rd had the right part all this time. I want my money back from the core and what ever they told my kids that they were charging me. All together I got charged for the same part plus all the gas and time paying my son-in-law for his time.

I purchased some products my mechanic said it turned out I didn’t need. I returned them to AutoZone, got a return receipt, but after 30 days the $79.38 still hasn’t been returned to my account.
I called the customer service number and Ron, a pleasant guy, took my information, transaction number and date, store number, register number. He put me on hold and came back telling me I have to organize a conference call between me, my bank and the department that handles returns but he can’t give out that number.
I went back to the store where I returned the items and assistance tells me they “Upgraded” the system and have had nothing but trouble with returns and over charges.
I want a full refund. I have shopped with AutoZone before but I will never shop there again s why would they refund my money after this?
There are other parts stores out there.

The previous manager at wood land hills auto zone was very nice also the district manager the white guy. The present ones are so racist only like their own kind and very unkind to customers who are not hispanic. Please adverse diversity which you explain in your company

In my opinion, autozone.com does not go the extra mile, it does not even come close to the starting line. Just a bunch of arrogant employees, that claim that they do not have the power to solve problems. To give you an idea how bad this company is, even after politely calling the ceo's office, over 3 hours ago, and being told that I would hear back quickly, well it's over 3 hours!
I started to deal with this on 12/31/14 with "live chat" who although polite, could do nothing to resolve the situation, now 5 days later, I still do not have the parts (Actually they never shipped them), so I go back on live chat, and i'm told there is nothing they can do. I call customer no service #, the poor guy that answered, spoke very strange english, but at least I was able to communicate, and it appeared that he did everything he could to be of help, when I asked for a manager, things went down hill, "angie [protected]" all she could do is nonstop talking, while I was trying to explain the problem, she kept getting louder and louder, every time I asked her to listen to the problem. So finally I called jean stucky the ceo's secretary [protected]), she was very pleasant and caring, I gave her the information, and she promised a return call with a resolution, no call as of yet. Mr. William c. Rhodes iii must not have much respect for his costumers, you know the ones that pay his astronomical salary of ("forbes") $32.86 million for 5 yrs starting in 2012. I wonder how many autozone board members actually shop at autozone, and are happy how their customers are treated, (Don't worry I will contact them too) I also wonder how stock holders will react after they read my story all over social media. Mr. Rhodes, i'm sure that my $150 +- order does not mater to you, and I was forced to cancel it as I needed that part on a timely basis. But sir, I hope that it maters to thousand of potential costumers that will shop elsewhere after reading what I was put through.
Good luck,
Gus

I am a disabled vet. that was on his way to a new life, one of promise. I had a motor burn up in Blythe CA. took every cent I had and purchased a new Sure Fire motor from Auto Zone. This motor made it 157 miles before oil started pouring out of rear main seal... That was 5 months ago, I have contacted Attorney General's Office, BBB, consumer's affairs etc. even with all of this here I sit 5 months later...
These people have no honor, the public should be made aware... the warranty they offer isn't worth the paper it's wrote on.

So upset with grand rapids district manager, and payroll department. First off I have been a store manager for over 4 years with one of my previous employers. I was promised a store manager position at Autozone after a year. Then they asked me to run the commercial department. My district manager said “if you grow this department, I will get you your store manager position. Well I finished off the year positive. Grew the business 10%. Had a bad start off for the new physical year. And he took me out of commercial and put me back into assistant store manager. Then was told I had to wait another year to get my store. On the payroll side it has been a month after I took my vacation and I still have not received any vacation pay. Even after I talked to them 2 weeks ago and they said” it will be on the next paycheck”

I have a friend that works for autozone he has worked there for almost a year, he has been a mechanic since i have known him, also a fireifghter and emt.He has also been a manager at a ford dealer.He ran into some bad times so he started at auto zone. He has asked time and time again to be a sales manager my friend has so many people that come in to see him that you usually have to wait to even get to talk to him and even after all this time still is a pee on. I went in the other night and there was a new girl being trained to be a manager she asked what i needed and i told her i needed headlight fluid, joking around and what does she do tries to look it up and went to ask the manager on duty how to find it in the computer or where to find it in the store.I guess the only way to move up at autozone it either have a rack or be a brown noser. So take my advice find an auto parts place where they actually move the people up that have a clue and can actually work on cars.And just another point this same store has a guy that doesnt have a clue either he has given me the wrong part almost every time he told me when i bought new u joints for my truck i ruined the old ones because i greased them to often i didnt wait til they started to sqeek to grease them, this same guy can from a restaraunt as a manager and another time i went in to get glow plugs for my diesel and he tried to sell me spark plugs because he said there was no such thing as glow plugs and that if i didnt know that i should take my vehicles to a shop to get them worked on so i didnt screw them up.

I bought a warranty for my cars breaks an when I went back to exchange the they said they could not find the warranty in the system all my other cars are their what am I going to do with these old pads what happened to the warranty? also I have a problem getting my rewards point, I had more then enough to receive the 20.00 when I went to redeem the point they told me that I had already used them how is that, watch out for this scam that they are doing, I am disappointed with this company an will take my business elsewhere.

I have a warranty with all my cars when I went in to exchange my break pads they say the could not find the car for the breaks I bought in, also I had more points the are needed an they said I needed more so i got a card in the mail giving me extra points when I went to claim the points they said they had been used, I know its bad out their but it is really bad when the auto store is ripping people off. so I say to anyone out their watch out for AutoZone an its scams I am very disappointed with co. an now will tell the world what kind of business they are I have several cars with warranties at this store an now have to find a new company to take my business to. so be careful when dealing with AutoZone

For all my Killeen/Fort Hood people do not go to the autozone on rancier. Not even for a light-bulb. The manager has poor customer service and acted as if he wouldn't return a part without a receipt and I never opened the package or left autozone parking lot, I only had the part 5 min when I realized I needed help getting the grill of my truck off!  It worked out though! I got the same piece $3 cheaper (military discount) and put on for me at o'reilly on ctxpress way.  But it is bothering me that this black man would kind of act like I would try to lie about a $10 part and he was in my face less than 5 min ago selling me a used part in a stapled package. Maybe he thought I had a stapler in the car and restapled it. Maybe it's just me but I will never go there again or recommend them! So Fort Hood Family no autozone on Rancier! 

The worst experience I ever have. Today, we went there to buy the head light for my car. We asked the sellers that we wanted a set of 2009 Honda accord head light when we purchased it we asked the seller to make sure it is the right one I buy. When I went home and tried to inserted the head light to my car, I realized the seller gave me the high light. Then we went back to the auto zone and asked them. The sellers were rude and don't respect us maybe because we are Chinese. We asked why the head light didn't fits our car, then they questioning us we wanted lower light or high light. Before they took me the light, they don't even ask we want lower light or high light. Their response were we may gave the wrong information that was why they got me the wrong light. Are they kidding me or they are the first day of work.? Why they did not ask  we want high light or lower light, then why the seller go inside of the counter and took us this head light? If they bring us the light, we certain think that is the right one for our car. If i took the light by myself, then that was my fault, but if you gave me the right, then it must your fault. The sellers keep saying that is our fault. One thing I can't endure is one of the seller came to ask do we remembered him. We don't know who he is. Then he said, my friend said he want high light and he told my friend don't lie. What the hell he tried to do. That is ok they don't allow us to exchange the item since we opened it. They don't necessary to framed my friend and saying he is liar. We really got pissed off. They are saying that is not their fault that is our fault. How can be our fault?.. You took us the light behind the counter and gave to us. If you need more information of the car, you can just simply ask, we will tell you. Moreover, we never said we want high light and why the seller said we say that, and why he told us don't liar.? What is his purpose? They waste us more than $50  to get the wrong light. We have spend more than $ 60 to buy another pair of head light. The worst experience and service  I ever have in my life.  what is our consumer right? The location of the store is 3011 n broadway, Los Angeles, ca 90031

I am a customer to this store and i go here often and there is a manager that she is always on the phone, and she ignores the customers when they walk in. I also only see other employees doing the work while she sits by the window on the phone.

I recently went to an autozone store in Aguadilla Puerto Rico and purchased a set of Duralast brake shoe for a 2005 Scion XA.The total cost of the item was 82.00 dollares, which included the tax. When I went to replace the brakes shoes, I discovered that I also needed the cylinders, so I called autozone again and asked them the cost of set item. They told me that the cost of each item was $20.00. I shopped around I got them for $10.00 apiece. In passing, I asked about the cost of the brake shoe, just to make a comparison, something I should done prior to the first purchase.

In short, the cost of the brake shoe was a difference of $60.00.I called the store and spoke to the manager, who gave the round around and told he would follow up, so he said. I am very disappointed about the situation and feel that I was not given an option by your company. I will not shop again at your store and will tell my friends and compadres not to shop at Autozone.

I went to the Autozone store located on Myrtle St New Britain Ct. on Sunday November 6th @1230pm. the store floors wer filthy, but my complaint was lack of service. 3-4 employees waundering around the store- 5 persons in front of me- 5 behind me. staff were drinking a what appeard to be water, slow to respond to cumstomers. when it was my turn to pay for a purchase, the hispanic young man started to wait on 2 cumtomers that just entered the store, forget the long lines!

I spoke up, he gave me a dirty look, I paid for my order the male would not place my items in a bag -it then refused to ASK for bag instead fumbled and carried them out to by car. It took at lease a half hour to make a small purchase which should have been no longer than 5 minutes.The people workng in this store lack manners and should be re-trained on handling people : like wait on them in a timely manner instead of ignoring them.I’m not impressed with this autozone store. I will advise friends to shop elsewhere.