Auto Parts World / Bad service
Auto Parts World
I ordered a Bosch-remanufactured alternator for $78.73 plus $39.00 core charge
with free shipping through their website on [protected]. It arrived on
[protected]. According to the shipping label the alternator was shipped from
4115 Thunderbird Ln., Fairfield, OH 45014.
I requested an RMA# for the core return through their web site on [protected]
but they did not respond. I called them during business hours on [protected] but
they did not answer the phone. I left a detailed message but they did not
return my call. I emailed them on [protected] threatening a charge-back if they
did not issue an RMA# in accordance with their return policy. They issued the
RMA# by email on [protected].
I returned the core to Auto Parts World in SC on [protected] with a tracking
number. According to the shipping company they received it on [protected].
However, they failed to refund the core charge.
I called my bank on [protected] to dispute the core charge. I received a form
from my bank on [protected]. I filled out the form and faxed it to my bank with
11 pages of supporting documentation on [protected]. My bank credited the core
charge of $39.00 to my account on [protected]. On [protected] I received a letter
from my bank dated [protected] confirming a credit of $39.00 to my account. The
letter stated that I may be re-billed for this amount if the merchant provides
proof that it was valid.
What I like:
(1) good quality product
(2) good website
(3) low price
(4) free shipping (for orders of $75 or more)
Suggestions for improvement:
(1) Enclose core return RMA# when shipping parts with core charge.
(2) Issue core return RMA# in less than 15 days.
(3) Do not require charge-back threat to issue core return RMA#.
(3) Answer phone during business hours.
(4) Return phone calls.
(5) Answer emails.
(6) Do not require charge-back to refund core charge.
(7) Refund core charge less than 38 days after receiving core.
I would love to buy from them again after they implement my suggestiions
They did not challenge my charge-back. Instead their general manager issued
me a $25.00 credit towards future purchases. In addition he wrote me on
"we are upgrading our system so our customers can get a automated e-mail
with a RMA number for returns and a way to track where your credit
is and how much time will take to post to your account. All of your
suggestions are being taken in consideration and most of them already