Auto Loan - RUDE account manager/operatorI called Chase auto finance per their request to discuss my delinquent payment due to medical bills/layoff and was treated with utter disrespect! I was/am appalled!! The man had a VERY thick accent and was condecending with every word. He had no sympathy whatsoever for my situation and when I inquired about possible deferment, he said they would not grant a deferment because my situation was not temporary and I was a bad risk... that if they gave me the deferment, then next month I would still not pay. Then, he went on talking very quickly & I could no longer understand him at all so I said, "I can't understand you" and he said, very slowly & clearly, "yes, that happens whenever I'm saying something someone doesn't want to hear." When I tried to tell him that wasn't true, every time I tried to say one word, he cut me off saying, "No, it's a very common problem." He repeated that several times then stated, "I'm going to transfer you to someone else" at which point he put me on hold, I'm assuming indefinitely because I held for some time then finally asked myself why I thought he was actually going to help me & hung up. I did call back, spoke to a very nice gentleman who quickly & kindly helped me with my original question and I made a payment on the spot. He also apologized for the other operator's behavior & transferred me to a supervisor to tell her my tale. She replied in a manner that led me to believe that she was less than prone to believe me and that she was sure the operator did not intend to offend me in any way. Yeah, right. I shouldn't have bothered to talk to her. Chase obviously does not encourage kindness or understanding in their supervisors which would explain the behavior of the operator!
Chase Auto Finance