Auto Credit of Virginia
reviews and complaints

Auto credit of va has the worst customer care until they require payment. The only time I can ever get a representative on the phone is if it is about them receiving money. I have called anywhere from 4-5x in a day setting to get important information I have needed but every time I had to leave a voicemail because no one would ever answer the phone. I have not once received a phone call back.
My vehicle was totaled on 6/5/18 and they ddnt file my gap claim until 7/5/18. Even when they did file it they gave false information to the company as well as missing information that I was never informed of and would not have known of but thankfully I contacted the gap insurance company myself to check the status so I was then informed of some documents that were failed to be sent to them. I tried contacted auto credit of va in regards to the gap claim but just like always I never got a call back.
They could not even defer my payments to help me out financially until the gap claim was resolved. I was only harassed with phone calls about collecting payments. Even while I would be on the phone with them so they could collect payment I still would not get any information that I was asking for.
I have received complaints from my insurance companies about piss poor service and auto credit not answering the phones or returning calls after voicemails were left.
I will never go back here again and I am telling every one I know even the local news about this facility.
I will take a bus if I have to which thanks to auto credit I just may.

Every week there is a problem with these ladies. They have poor attitudes and they do not treat their customers with respect. When you have to get paperwork over to them their fax machine never works. Someone needs to give them a class on customer service. They answer the phones with attitudes and if you make them upset they will cut your car off like they don't know whats going on. Casey won't do anything about them they don't like dealing with them either. Enough is enough.

Every week it's a nightmare trying to do the simpliest of tasks: make my car payment!

Today absolutely takes the friggin cake with these people. I sat on hold for 26 minutes and 51 seconds. When someone finally came on the line, they had attitude a mile long.

I work my ### off all week long. Yes, my divorce ruined my credit but doesn't mean I deserve to be treated like a low-life, system sucking pos!

I have relgiously made my car payments on time for the past 20 months. Is it too much to ask for someone to do their job? I don't appreciate being put on hold for nearly 30 minutes! Last Friday and the Friday before that I had to literally go down there to pay in person, since they couldn't be bothered to answer the phone to take my payment.

I am patiently waiting for 2 yrs so that I can refinance my vehicle and be done with this worthless company. My piece of advice, if you live in VA DO NOT get your financing through Auto Credit of Virginia!