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Auto And GeneralNo communication - no refund

Review updated:

I took insurance with Auto And General on 24 Oct and on 26 Oct cancelled as I was offered better deal elsewhere. On 3 Nov A&G took insurance off my bank account. Started phoning for refund and got told that the refund dept will be in touch. I have phoned every day and got the run around from them and absolutely nobody from the refund dept or any other dept has phoned me yet and I still do not have my refund. I have left messages and emails for the manager and I have no reply to those either. I am spending a fortune on phone calls to their call centre where I just get the run around and I am losing interest on my bank account and being charged bank charges for a for a debit order that should never have gone thru according to their own admission. So beware trying to deal with Auto & General as they obviously cannot live up to the service charter on their website where they promise continual feedback to customers.

Li
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Comments

  • Mr
      Mar 16, 2012

    policy [protected]. I have only had problems from the very beginning with this firm.Messages have been sent per email, fax and phone but to no avail. This is one big scam in operation. They even disregard their own policy by not complying . Several requests were submitted for the non-compliance clause to be initiated since Jan 2011. Nothing has happened. Till date hereof I HAVE BEEN WAITING FOR A SO CALLED ASSESSOR and feedback from their CEO namely TINA REDDY . This lady informed me via email that an investigation has been launched and I am to allow 5 working days before I could expect a reply. So future members be VERY careful when dealing with this firm. I have made deposits into the bank account so that they can receive the payment for something that is completely useless and only takes our hard earned money from us pensioners. BE WARNED

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